Missrosier Reviews 121

I returned my order within the legal 14-day window, but the merchant refuses to issue a monetary refund, forcing me to accept a gift card instead. This is a clear violation of European Consumer Law (Directive 2011/83/EU). Customer service is unhelpful and keeps ignoring my legal rights. Beware of this shop: they have illegal refund policies. I have already initiated a chargeback through my bank.

Won’t accept a refund for the dress and requested a $40 fee to exchange it. It’s a rip off company that shouldn’t be permitted to operate in the US. Dress was of poor quality too. Don’t buy from this company. It’s a scam.

DO NOT USE THEM, THEY ARE THE WORST AND MORE EXPENSIVE THAN SIMILAR FASHION LABELS/COMPANIES. THEY ARE NOT FLEXIBLE, ONLY GIVE 7 DAYS FOR RETURNS and THEY ARE TOO EXPENSIVE. STAY AWAY AND SAVE YOUR MONEY and TIME in PAIN.

• Forced gift card
• Refusal to refund
• Unreasonable return shipping costs
• Poor customer service

Shocking company who are breaking UK trading standard laws with their ‘policies’, please know you have rights if purchasing from the UK.

If you haven't purchased from this company please don’t.
The quality of the clothes is shockingly poor and their customer service is even worse.

Avoid, avoid, avoid.

I don’t usually leave negative reviews, but I believe this experience is important for anyone considering ordering from this brand.

The issue was simple and common: the size didn’t fit. I ordered the dress in size M, which turned out to be too big, and I requested a standard return or exchange for a smaller size — something any customer would reasonably expect to be straightforward.

Instead, the process became very concerning.
I was not offered a clear or legitimate return procedure. Instead, I was repeatedly advised to follow legally questionable and high-risk practices for sending the item back internationally, including declaring a lower value on the package (10–15% less) to reduce customs charges. This would have shifted all responsibility and potential legal risk entirely onto me as the customer, which I found unacceptable.

When I declined to follow these practices, I was repeatedly encouraged to keep the dress “as a gift” and pay an additional $30 to receive another one. This raised serious doubts about the actual value of the product compared to the price I had already paid (£98), and reinforced the impression that the system is designed to discourage returns rather than resolve them properly. Even after clearly stating that I simply wanted a standard size exchange, no transparent or risk-free solution was provided.

My experience shows that if anything goes wrong — even a basic sizing issue — the customer is left facing additional costs, unsafe procedures, and legally questionable instructions. This is not a risk I would take again, and it is something others should be fully aware of before ordering.

Never in my life have i been obliged to keep a dress or buy something else from the same store because they make me to!!!!
On their website, they start the details about their return policy saying that you can email them in maximum 7 DAYS to start a refund, they will give you an address, etc.

Only towards the end of the policy they state it will be as an e-gift card for their website!!!!! Never ever was I in a position to not be able to get my money back for something I ordered online and do not like how it fits when I receive it.

Thank God with AI tools cause they have been abusing it to respond to my emails but no matter how nicely they think they are treating me, it is still a shame to take people’s money and not CLEARLY STATING ON YOUR WEBSITE THAT YOU DO NOT INTEND TO GIVE THEM ONE CHANCE AT RETURNS AND REFUNDS!!!!
I do not recommend this website just because of how sneaky they are with the return policy.

"Attention, consumers Miss Rosier! I had a very negative experience with this brand. The exchange period is only seven days after delivery, and there is no option for a refund. The refund is only given as a voucher for a new purchase. I bought a dress that was too small, and now, since I couldn't exchange it within the very short timeframe, I feel cheated. The product is now lost and I can't do anything about it. Pay attention to these details before buying!"

The dress I ordered looked completely different from the website photo. Miss Rosier refused to issue a full refund, instead offering a voucher or partial return. I had to go through my bank to try to reclaim the funds. I was also made to pay for the return postage so I ended up losing money. This company is a scam. The products are cheap, and do not match the website descriptions. Avoid at all costs.

This was my worst shopping experience by far. The return policy is unbelievably complicated and feels intentionally designed to discourage customers. The entire process was frustrating and exhausting. I will never order from this shop again and strongly advise others to think twice before doing so.

Very disappointing experience.
My order was delayed for over a month, even though I was told it would be treated as a priority order due to urgency. The customer service was unhelpful and never provided clear or concrete information about the order status.As for the dress, the quality is very cheap, the cut is oversized, and it looks nothing like the photos they advertise. Overall, the product was far below expectations.
I do not recommend Miss Rossie at all.

I have placed an order in early December 2025 Re: #194686
I have recieved no updates and my order still hasn’t been shipped
I have emailed the customer service over six times with no response
This company is very unprofessional and I am so disappointed
I have paid money have not recieved the item and got no updates
I would like a refund and someone to respond to me asap Re: #194686

Missrosier is absolutely amazing 🤍
The dress is incredibly beautiful and very fashion-forward — true statement piece! I wore it for my anniversary with my boyfriend and the look turned out absolutely stunning. I took so many gorgeous photos, and people kept asking me where I bought this dress and how they could order it 😍
The quality is excellent, it fits perfectly and looks very luxurious. I’m extremely happy with my purchase and will definitely be ordering again!

I got couple dresses and they beautiful I definitely will order again ❤️❤️❤️❤️

I placed an order for a dress on December 12th. Despite their website stating a 7-business-day shipping timeframe, the item remained unshipped by the end of the month.

The dress was specifically intended for a New Year's Eve event. When it became apparent the original order would not arrive in time, the company offered alternatives. However, these suggestions bore no resemblance to my initial purchase.

Given the significant delay—nearly a month—and the unsuitability of the proposed alternatives, I requested a cancellation and full refund. My request was initially met with resistance, with the company attempting to dissuade me from cancelling, even though the dress would no longer serve its original purpose. They offered discounts instead of processing the requested refund.

Following a series of exchanges, the company eventually agreed to a refund, but controversially stated that I would incur a 'cancellation fee.' This fee was imposed despite their failure to adhere to their stated shipping policy.

Based on this experience, I cannot recommend this brand. Their handling of this order exemplifies a deeply unsatisfactory customer journey.

I would put 0 if i could. Worst experience in my life with them. Ordered a dress that arrived after 2 months! And they said 7 days, when i emailed they said soon , soon. After 2 months i recieved and the quality was sonlow, i am ashamed to wear it in public. Payed over 200 euro for it. I argued and they offered money back for 40% of the dress. I said okay, i did not want store credit as the quality is so bad. Even now after 3 months the money was not sent to me. It s a shame they exist on the internet. Dont buy! Ever

Please do not buy from this store it has been a headache to exchange a dress.

Horrible
Really dodgy. Please avoid.

I have ordered a dress 2 months ago but have not received it yet. The tracking ID for delivery says “failed attempt” for the last few weeks although no attempt was made (I have cctv to prove this). I have asked for a refund 3 times but my request for one has not been addressed. Instead their replies are generic and along the lines of “we aim to deliver your product asap”.

Miss rosier runs a negligent, highly unprofessional service. You can see in their replies on here that they fail to take ownership of their mistakes, and fail to meet the needs of their paying customers. They deflect & avoid. Much like in their email responses when you query your order. Weirdly, they don’t have a telephone number for customer services. It leaves you wondering if miss rosier is a scam, or a really badly run company, unfit for practice, or if they warrant criminal investigation. Their website looks professional, and their Instagram page is well run, making it look legitimate. Unfortunately, that’s how many of us have fallen into this dreadful trap. The customer service is shocking.

It’s quite revealing that they have such a poor trust pilot score. With 1 star reviews making up more than 60%. Please check the reviews before you order from here as I’m not the only one with this type of issue.

It’s unfortunate that in today’s economical climate, miss rosier takes to social media to advertise their products falsely. It’s a matter of time before legal action is taken

You can find what there selling on AliExpress their clothes are horrible quality and it's way to expensive for what you receive obviously I'm not even gonna try and get my money back they say they're based in the uk but it's a lie

Extremely poor fabric quality. The material is completely different from what was advertised — cheap, thin, and unpleasant to the touch. There are numerous manufacturing defects, including loose and hanging threads everywhere.

The return process is unbelievably difficult and frustrating, and on top of that, the customer is forced to pay for the return shipping.

This is hands down one of the worst quality products I have ever received. Absolutely not worth the money in any way. I do not recommend this brand at all — never, ever. The overall experience is so bad that they should not be allowed to continue operating like this.