MyScents.Shop Reviews 387

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the quality of the products, highlighting that perfumes smell great and last all day. Consumers appreciate the prices, which are often lower than those offered by other retailers, and consider them an amazing value. People are also pleased with the delivery service, describing it as quick and efficient. The ordering process is simple and straightforward, and reviewers are kept informed about their order status. Consumers also appreciate the excellent service provided by the company, with some reviewers specifically mentioning the helpfulness and responsiveness of the sales team.

Based on these reviews

Rated 5 out of 5 stars

I was looking for a citrus fragrance and chanced upon the My Perfume Shop website. The perfume I choose was considerably cheaper than anywhere else I had looked so, I placed an order. I got a conf... See more

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Rated 5 out of 5 stars

The Parfums De Marly Carlisle Eau De Parfum 125ml from myperfume.shop arrived quickly and was 100% authentic. The packaging was intact, and the bottle was in perfect condition. The shipping process wa... See more

Rated 5 out of 5 stars

Perfumes are gorgeous and actually last throughout the day. Celebrity woman is a favourite being a dupe of este le belle by lancom. And the paco rabanne pure xs. Both by yodemya. Amazing value and del... See more

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Rated 5 out of 5 stars

It's my 2nd purchase from here now as I'm in love with Valaya by Parfums de Marly - Valia by Yodeyma it smells divine, lasts all day ans I always receive compliments when wearing it. The delivery is r... See more

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Rated 5 out of 5 stars

An absolute excellent expert stress free service! I have recently been diagnosed with an illness that drastically dries out your skin. Enter the perfect solution a beautiful scientifically proven clea... See more

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Rated 5 out of 5 stars

So full disclosure I originally gave a negative review but it’s only fair to update this review as the situation changes. The product was lost by Royal Mail however the management of myperfume contact... See more

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Rated 5 out of 5 stars

I came across this website using a search engine for a perfume I needed for a birthday present. I am so glad I found it, not only did I save £40 on the price everywhere else, delivery was quick, the p... See more

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Rated 5 out of 5 stars

My perfume is gorgeous! But it’s the sales team that impressed me the most, I was able to WhatsApp Chris who dealt with dispatching my order personally whilst he was messaging me. Highly recommend My... See more

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Rated 5 out of 5 stars

Great service. Well what can I say. Very pleased with my perfumes and aftershave. My whole experience was faultless. Service was great and fast delivery. I was kept updated about my delivery. Will def... See more

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Rated 5 out of 5 stars

I ordered my two favourite perfumes (My Burberry and My Burberry Black) from this website and I’ll admit that I was massively skeptical. Both were about half the price of the perfume in shops so I... See more

Rated 5 out of 5 stars

First time I've used My Perfume Shop and am very impressed. Prices and choices were good and delivery quick. Notified when items were despached for delivery and method of delivery. Will definitely... See more

Rated 5 out of 5 stars

Prompt postage, genuine item. They were selling the perfume I wanted at the best price from the available online sellers with positive reviews. There were no hitches so didn't need to make contact. Gl... See more

Rated 5 out of 5 stars

Ordered a Murad set, but got the wrong one. Which was half my fault because the product picture was my product, but the description was another product and thats what i received. Costumer service repl... See more

Company replied

Rated 5 out of 5 stars

Fantastic team and fantastic service. My parcel was initially delayed due to no fault of the team. Chris went the extra mile to make a WhatsApp video to explain why they had the delay. I later got my... See more

Rated 5 out of 5 stars

Never heard of the company before but after seeing a few reviews on here, I thought I would give them a try. I ordered a 75ml bottle of Hugo Boss Man fragrance which was on sale at a great price. Wa... See more

Company replied

Rated 5 out of 5 stars

A good choice on line. I was wanting an Eau De Toilette that I had brought in France, made by Jeanne Arthes, which I love. Although still available on line I opted for a different kind, still by J... See more

Rated 5 out of 5 stars

First time having ordered from My perfume shop ..firstly the packaging of the perfume itself was just beautiful..the perfume itself is just stunning ,I ordered Valia having put it on early morning the... See more

Rated 5 out of 5 stars

The service is fantastic Living in Northern Ireland I find sometimes my parcel is delayed. The twice I’ve ordered from my perfume shop it was delivered so quickly. The perfume I use Moncler is abou... See more

Rated 5 out of 5 stars

WoW everything! Price was brilliant. Received them within a few day's! Also your regular emails keeping me updated to when my Perfumes would arrive. Thank you I will be ordering from you again. Kin... See more

Company replied

Rated 1 out of 5 stars

Never received my £300 order I wouldn’t order again. Royal Mail apparently left the parcel in an unsecured location with a photo of a pile of parcels nobody can tell me Which package was suppose... See more

Rated 1 out of 5 stars

I’m quite disappointed with my experience. The perfume I ordered was listed as pre-order, which usually implies it should be a fresh batch. The store also advertises that all their perfumes are fr... See more

Company replied

Rated 1 out of 5 stars

Dire customer service absolute disgrace. Ordered a bottle of perfume received a totally different item. Zero apology zero refund no interest whatsoever in dealing with the issue. Perfume was purchased... See more

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Rated 2 out of 5 stars

I ordered a Memo Paris Fragrance on the 7th August. The pre-order arrival mentioned it would arrive between the 17th to 24th of August. However i have not received the product, nor a confirmation emai... See more

Company replied

Rated 4 out of 5 stars

Great value perfume, they just never send the correct miniature which is not ideal if you have any allergies. Delivery took a while this time too however I am a repeat purchaser and they're usually ve... See more

Rated 1 out of 5 stars

I placed my order on the 12 of October After numerous emails I was told they couldn't get one of the fragrances , Asked many times to counsel my order , then more emails ignoring my request, bas... See more

Rated 5 out of 5 stars

I genuinely would never buy my perfume from anywhere other than Myperfume.shop now The prices are unbeatable the service so quick and efficient I have been buying perfume from here for a while n... See more

Rated 5 out of 5 stars

All good, genuine perfume dispatched within promised time frame quickly delivered (only £1.50 postage for Royal Mail tracked), Also the perfume was at the lowest price I could find for that particular... See more

Company replied

Rated 4 out of 5 stars

I have had contact now from the company and given my full refund They are looking into the address confusion with Royal Mail. My main disappointment was the delay and they would send another but I wo... See more

Rated 5 out of 5 stars

My friend always smelt really nice so she recommended some perfumes and I tried them. I have ordered before & now re-ordered as I absolutely love these perfumes. Get some many compliments. There is s... See more

Rated 5 out of 5 stars

I came across this website and managed to find all the perfumes fragrances I was looking for at exceptional prices. All the items arrived with couple of days and I couldn’t be happier. I will certainl... See more

Rated 5 out of 5 stars

Really good price for the aftershave I wanted. I was kept updated on my order right up until delivery. Can’t find anything bad to say about my experience. Will definitely be ordering again.

Company replied

Rated 5 out of 5 stars

Thank you so much the service was excellent. You made my partners Mum very happy they had looked everywhere for the Tadu but couldn't find it. Her mum is 87 years old she is absolutely over the moon... See more

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Rated 5 out of 5 stars

First time buyer and because of this was very hesitant however I shouldn’t have been. Updated throughout the whole order process, fast and efficient delivery. Will definitely be using you again & reco... See more

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Rated 5 out of 5 stars

Amazing perfume for lower prices this is my first time buying here after a friend recommended me and I love it the perfume lasts all day and smells beautiful will definitely purchase from here again a... See more

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Rated 5 out of 5 stars

Ordering is simple, and it arrives on schedule. The fact that it went so quickly makes me quite happy. will suggest your organisation to others. Continue your excellent work.

Rated 5 out of 5 stars

My purchase came before I expected 😁 well wrapped and correct. Thank you for getting it right, in some cases delivery’s can go astray but this one was perfect.

Rated 5 out of 5 stars

Great website. Got the perfume cheaper ( even with delivery) than the shop I’d seen it .. was a new one to me.was delivered a day earlier than originally indicated. Would definitely use again.

Company replied

Rated 5 out of 5 stars

Charlie devine body spray is my favourite deodorant, and I am unable to find it anywhere else. When I found this website with that body spray I was really surprised, as I thought it would no longer be... See more

Company replied

Rated 5 out of 5 stars

I ordered from here as I smelt this amazing perfume on one of my colleagues. The website was easy to navigate and my order was delivered within a few days. The fragrance is stunning and I could still... See more

Rated 5 out of 5 stars

Great service as usual Been ordering with you for a couple of years now and you never fail to impress Delivery and ordering is quick and easy and get a lot of compliments on the way I smell Ha... See more

Company replied

Rated 5 out of 5 stars

I ordered 6 bottles of aftershave, well, 5 really, accidentally got a perfume, but passed it on and scored points, so no complaints. They’re not exact clones, but close enough, and honestly? They... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

Written by the company

At MyScents.Shop, we understand that fragrance is more than just a scent – it's a personal statement, a moment captured, and a story told without words. That’s why we are passionately committed to helping you find your perfect match, whether it’s a timeless classic or a modern masterpiece. We pride ourselves on offering a carefully curated collection of 100% authentic designer perfumes, catering to every personality, occasion, and preference. But what truly sets us apart is our unwavering focus on you, our valued customer. From seamless shopping experiences to fast, reliable delivery and dedicated support, your satisfaction is at the heart of everything we do. Explore our range and experience a level of service that makes your fragrance journey as memorable as the scents themselves. 💛


Contact info

4.8

Excellent

TrustScore 5 out of 5

387 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I placed my order on the 12 of October

I placed my order on the 12 of October
After numerous emails I was told they couldn't get one of the fragrances , Asked many times to counsel my order , then more emails ignoring my request, basicly they gave me the run around, said I was happy to replace with another fragrance, so I could recieve the whole order, had no response asked again fo ar refund was this is now over 3 weeks since I ordered,
Asked again for refund on 13th of November ,over a month since I ordered,on , the 14 November I finally received order not happy with all the products, smell like lolly water, nothing like the description, of the fragrances, the scent description, the topnotes middle ect
so here I go again ,trying to return and refund
Who knows how long I'll have to wait

November 14, 2025
Unprompted review
Rated 1 out of 5 stars

Never received my £300 order

Never received my £300 order
I wouldn’t order again.
Royal Mail apparently left the parcel in an unsecured location with a photo of a pile of parcels nobody can tell me
Which package was supposed to be mine and my perfume shop have been very unhelpful so I’m £300 out of pocket with no resolution

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Nice and easy service with updates about the order.
Love the products I bought too really good!
Thank you..
NF

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This is the only place I buy my perfume from now not only are prices more competitive than anywhere else but the delivery is quick and easy would highly recommend to anyone

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Always get the testers at the end for a smaller price. They’ve always been worth it. I get so many compliments with this perfume and always buy it as gifts. Can’t recommend enough

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Products & Packaging

I confirm that I have received my complete order, I’m really happy with both the product quality and the packaging. Thank you so much for including the tester as well—I really appreciate it! 🙏🏼

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and long lasting fragrance

I ordered from here as I smelt this amazing perfume on one of my colleagues. The website was easy to navigate and my order was delivered within a few days. The fragrance is stunning and I could still smell it when I woke up the next morning!!

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

I have bought a perfume from this…

I have bought a perfume from this company over 5 weeks ago, and I still haven't received it
They have told me it supposed to take 2 weeks, at this point I don't believe that haven't spend it!!

September 20, 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Eric,

I think there’s been a mix-up here.

I run MyPerfume.Shop (Now MyScents.Shop because of hundreds of people just like you getting us mixed up!) – a small, independent UK business. Based on your comment, it looks like you’ve left this review for the wrong company.

We’ve checked and we don’t have any outstanding orders under your name, and no one by the name of Eric has contacted us with a missing delivery. We also don’t use the same delivery estimates or phrasing you've quoted – and this kind of confusion unfortunately happens quite a lot due to how similar our name is to other larger sites like myperfumeshop.co.uk or myperfumeshop.com.au (we’re neither!).

I totally get your frustration, but this review is unfairly damaging our reputation when we’ve had no part in your order or experience.

If you could please remove or update your review, that would mean a lot. You can do it quickly via this link:
👉 https://support.trustpilot.com/hc/en-us/articles/201839063-Edit-or-delete-your-review

If you’re not sure who you ordered from, feel free to drop me a message on WhatsApp with your order number or the website you used and I’ll try help you get to the bottom of it.

Thanks for taking the time,
Chris Price
Founder

📧 [email protected]
📱 +44 7811 487107

Rated 5 out of 5 stars

Georgous perfumes.

My friend always smelt really nice so she recommended some perfumes and I tried them. I have ordered before & now re-ordered as I absolutely love these perfumes. Get some many compliments. There is so much choice. I love trying a new one. I get the 100ml & I have the smaller bottles for my work bag & going on a night out bag they are a great size.
Delivery is quick & all packaged really well.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing perfume

Amazing perfume, everyone comments on how lovely it is and asks what it is and are amazed when I tell them the price.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible company to deal with

Terrible company to deal with . Order was supposed to be with me by end August 2025 then said delayed and would be dispatched 9 September but still no word and . no reply to emails either. be careful I think they are frauds

September 10, 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi D M Soutar,

I’ve checked my records thoroughly and can confirm there is no order in my system matching what you’ve described. My business is MyPerfume.Shop (https://www.myperfume.shop
), a small UK-based independent company.

Unfortunately, there are fraudulent websites such as myperfumeshop.co.uk and myperfumeshop.com.au who copy my name and mislead people into ordering. They take payments, delay customers endlessly, and then fail to deliver. The timelines and wording you’ve mentioned (“delayed until September, no reply to emails”) are phrases I’ve seen many times from people who accidentally ordered from those scam sites — not from me.

To be clear:

I only ship within the UK, and all orders from my website are dispatched promptly.

I personally respond to every genuine customer enquiry — I do not leave emails unanswered.

The order dates and processes you’ve described do not exist in my system.

If you’d like me to help clarify where you actually placed your order, you can message me directly on WhatsApp at +44 7424 444305 and I’ll be happy to check your order confirmation.

Reviews like this, left against the wrong business, unfairly harm a genuine independent UK retailer that has nothing to do with the issues you’ve faced. Please double-check the website address you used — if it wasn’t https://www.myperfume.shop
, then you’ve been caught out by a fraudulent site.

Chris Price
Founder

Rated 1 out of 5 stars

I wait for so long and there is no answer!

I have been waiting for at least a month for an answer to my email regarding an order I placed on 31.07. Confirmed and paid. The money has been taken from my account, but I still don't get an answer as to whether it will arrive at all, and why it took so long. They don't answer the phone number provided, there is no WhatsApp chat, no one answers my email. I feel cheated!

July 31, 2025
Unprompted review
MyScents.Shop logo

Reply from MyScents.Shop

Hi Shtelyana,

I’ve checked my records thoroughly and can confirm there is no order from you in my system. My business is MyPerfume.Shop (https://www.myperfume.shop
), a small UK-based independent retailer.

A key point here: your review shows you are based in BG (Bulgaria). I do not ship to Bulgaria, or anywhere outside of the UK. It is physically impossible for your order to have been placed with my company, as I cannot send perfumes internationally due to dangerous goods restrictions.

Unfortunately, there are fraudulent websites such as myperfumeshop.co.uk and myperfumeshop.com.au that copy my name and scam people into placing orders. They take money, provide fake tracking or no communication, and leave customers like yourself feeling cheated. Sadly, those scammers are the source of your experience, not me.

To be clear:

I only ship within the UK.

I personally respond to all genuine UK customer enquiries.

I do not operate with the phone/email/WhatsApp details you’ve described.

If you’d like me to help clarify which company you actually ordered from, you can message me directly on WhatsApp at +44 7424 444305 and I’ll be happy to take a look at your order confirmation.

Reviews like this, left against the wrong business, unfairly harm a small independent company that is working hard to do the right thing.

Chris Price
Founder

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