The best unboxing experience I've had, worth more than I paid for. I bought the wide version of the shoes and they fit perfectly too! The leather is good, great QC as I didn't notice any glue marks... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Step Into Timeless Elegance with Oswin Hyde At Oswin Hyde, we specialise in premium handcrafted leather shoes and accessories for the modern gentleman. Our collection features everything from classic Oxford and Brogue dress shoes to contemporary leather sneakers, designed for comfort, style, and enduring quality. Beyond footwear, explore our curated range of leather belts, travel bags, wallets, umbrellas, and other refined accessories, all crafted with precision and attention to detail. Each Oswin Hyde product reflects our commitment to exceptional craftsmanship, timeless design, and accessible luxury. Whether you're dressing for a formal event, the office, or everyday sophistication, Oswin Hyde offers the perfect finishing touch. Join thousands of satisfied customers who choose Oswin Hyde for quality they can trust and style that lasts. Experience the Oswin Hyde difference - where craftsmanship meets character.
Buy with confidence

Unit 7, 55 Hastings Road, Leicester, LE5 0BT, Leicester, United Kingdom
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a nice black pair of boots at a good price. Left a positive review however after my 3rd wear of the boots the top eyelet popped out, I was a bit concerned as I had just ordered another two pairs. Oswin and Hyde offered to repair the boots but I didn’t think a brand new pair should fall apart like that so I arranged a return. The other two pairs arrived and I tried one pair on and as I tied the laces all the laces studs on one side popped out, how disappointed was I. The three pairs I had bought were sent back, very disappointed with the quality of the boots I bought from what I thought was a reputable boot/ shoe maker, I also don’t rate the return process or the customer service advisor who border on being rude when you tell them their boots are not of the quality you expect, I wouldn’t buy from this business, sub standard goods that fall apart
Got two orders wrong one after another. I had a tight timeline and they let me down
Because it’s stil not arrived and I’m going to a wedding tomorrow
fantastic looking shoes, comfortable and quality, This is where I shall be buying my next shoes no doubt
The quality and choice from oswin Hyde is really good. The shoes ate well packaged and are very good quality. I have smart shoes and casual shoes . Would highly recommend the company.
good products , good people , great customer service, good easy life , 20/10
The umbrella I bought it as a present for my husband is something special, with engraved name and phone number. It has royal standards!
Avoid, Avoid, Avoid.
I have been mulling over buys from this company. I placed an order, and was excited to receive it. The order was left outside my house, and was taken. I contacted the CS team and have been told it's my responsibility. Apparently, once the item has been marked as delivered and nothing can be done. I have been told as it's shown as delivered, it falls to the customers responsibility. They have refused to help further. An absolute joke. Do not buy from this company

Reply from Oswin Hyde
I recently bought an umbrella at an enormous cost, given the number of affordable umbrellas available.
I used the product fewer than 10 times. A gentle breeze on a rainy day led to the rods bending; I was in central London, so not in a large open area, by sea/river front, or a bridge where the wind, gusts of wind, may be stronger...
When I raised this with the company, the response was simply tough luck, we're not prepared to help - we can't help with wind...! Or, as was the case, a gentle breeze.
The break did not occur on a day of strong winds, evidence has been shared with the company; nor was it broken by a strong gust of wind, which the company continue to falsely claim. The only time the word 'strong' has been used is by the company to avoid a refund or replacement.
The umbrella broke in a gentle breeze, on a rainy day - an umbrella built (as the company claims) is capable of being used in wind and rain.

Reply from Oswin Hyde
Good quality shoes with affordable price. Fast delivery. Good free accessories.
Received my shoes recently and really pleased with them.
Good quality and the free shoe horns, laces and polish was a nice touch.
Would really recommend using Oswin Hyde.
Top quality and reasonable prices.
First class umbrella, looks beautiful, works a treat and fast delivery.
I am not a fan of leaving negative reviews but I need to warn people so they do not have the poor experience I have had.
Initial order was too small and I went via their company WhatsApp whereby I was spoken to so rudely by a representative who was patronising and unhelpful. I eventually got a ln exchange but was pushed down a 'store credit' route and then when I needed to return one of the two pairs, they tried to force me to have credit rather than a refund.
Throughout the experience the customer service has been shocking.
They shoes may appear a bargain but I would avoid at all costs. Pay a little extra and go into a store or use a different brand sadly.

Reply from Oswin Hyde
Shoes look good as seen on website. Excellent communication. Delivery to local post office worked very well.
Good quality shoes.
they left my shoes outside from 3pm i arrived home from work at 8pm unable to find the delivery as it was left outside next to a dustbin from the delivery photo, now i have no shoes and no refund stay clear !!! or use click collect
i cannot raise this with the local police, as the state the item are your responsibility until signed for, you left the item outside in a public place, with no security? how can it be my responsibility when i was at work and had no control over the item as it was left outside? you may have delivered it to my dustbin, but when the driver leaves what happens to the security of the items? plus no signature or a neighbours signature?
you have no right to leave an item that i have paid for outside in the street .totally unacceptable.

Reply from Oswin Hyde
Very helpful with my telephone call, whilst I was chasing up a return. Once it was established that it was with them my replacement shoes were with me the next day. Brilliant customer service by Gie and the staff

Reply from Oswin Hyde
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.