I purchased a case and a display protection a year ago. The protection lost an attachment, which made it impossible to install. After contacting the customer service they fixed it very fast. Now 9 mo... See more
Company replied
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Review summary
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Based on these reviews
Costumer support is very good! My case lost some attachments after 2 months which is to early for that prices… They did send me a new one so I will have to see if this happens again
Company replied
I had a problem with my case because it deformed. The support responded very quickly and was super nice. Within a day I received a replacement product.
Company replied
Been a customer for many product generations already. I love to see the progress and have always had good experiences with both the products and the support! Cases and screen protectors saved my ph... See more
Company replied
The iPhone case I've ordered arrived a day before the earliest promised date of arrival and the print on the backplate looks exactly as ordered. It's my first Rhinoshield case, so, I can't say anythin... See more
Company replied
I use the Rhinoshield Products nearly since 4 years and i am very happy! But my case warped in the last few months. Then I contacted the Support and they responded within a few hours and sent me a n... See more
Company replied
First of all the Quality is the best I’ve yet had on a Phone case (iPhone 16 Pro Max), and I had a lot of phone cases. I did have an issue with my case tho but rhinoshield didn’t hesitate and hel... See more
Company replied
I am always happy with Rhinoshield's products. Last time I had an issue regarding shipment. Customer service responded quickly and was very friendly. So they managed to resolve my problem quickly.
Company replied
The products are generelly of high quality, we ordered cases and display protection for several business phones. The customer service is superb! Highly reccomended.
Company replied
Verified
Not only does it look fantastic, but I love that it’s environmentally responsible. The quality surprised me - it’s sturdy, fits snugly.
Company replied
My case had warped over the timespan of a year, I wrote to the support and got a fast and friendly reply that I was gonna get a new one for free
Company replied
Verified
Excellent case, the only choice for us when it comes to durability. Furthermore perfect service from the support team.
Company replied
Verified
Ordered the clear case with MagSafe. The case fits perfectly and the material feels premium. Highly recommend!
Company replied
Had a small quality issue after 1 Year of use. The Support was frindly and fast. Recived a new case for free no extra cost. Evrything is perfect. Thanks to Dana
Company replied
I experienced the same issue with the clear Rhinoshield case as others have reported. I use a Galaxy S25, and even a small face-down drop causes the phone to pop out of the case — exposing the s... See more
Company replied
Though it does it's job just like any other case for 5€ but for 30€ instead. And in addition the grip is so horrible, I've never had my phone slide put of my hand so often like with this overpriced pi... See more
Company replied
Rhinoshields Impact screen pro didnt protect my screen at all. Display broke after a fall of 1m under the protective foil. Clear case didnt protect too, back of my phone broke after a fall of 1m.
Company replied
I wanted to return a product (phone cover) as the colour was not as it was featured on the website, but the company does not offer return shipping. I would have had to pay 23 EUR in shipping costs to... See more
Company replied
Everything was Fine. I had a Problem with my phone case and they immediately sended me a new one
Company replied
Verified
18 months later, case looks brand new. No yellowing, no cracks. Proper quality.
Company replied
I bought a case for the Samsung A54. This is the second time i purchased a case from Rinoshild and both times the corner of the case has started to loosen. And not even after a long time.. its been j... See more
Company replied
I ordered a clear case for the Galaxy S25. These cases have a serious design flaw — if the phone in the case is dropped face-down, even from a low height (20 cm), the phone pops out of the c... See more
Company replied
It didnt last for long and i got it custom prinzed. The softer back plate thingy also was misaligned from the start. The case does NOT hold my phone safely anymore and it has only been a few months. T... See more
Company replied
I am very dissatisfied with my recent order from Rhinoshield. I placed my order on January 23, 2025, and one month later, on February 23, 2025, I am still without my package. Although I was told my... See more
Company replied
Verified
Great support and quality of product . I have been a supporter and fan for more than a decade .
Company replied
Very good quality. Great customer service. Friendly and fast Support.
Company replied
Invited
Sehr gute Qualität, passt perfekt und sieht toll aus. Klare Empfehlung!
Company replied
Verified
Been using their case for years.Always impressed.
Company replied
Verified
Lightweight but feels super sturdy.
Company replied
Verified
Second one I’ve bought. Got iPhone 17, bought another straight away.
Company replied
Best Support ever
Company replied
Verified
very helpful support
Company replied
Verified
Should've bought it ages ago.
Company replied
Company details
Written by the company
RHINOSHIELD ist mehr als nur Handyhülle – es ist Schutz mit Haltung. Von stoßabsorbierender Labortechnologie bis hin zu komplett recycelbaren Materialien: Wir denken Design neu, um das zu schützen, was zählt – deine Geräte, deine Ideen, deine Welt. BPA-frei, langlebig, kreislauffähig – jedes Produkt steht für Innovation mit Verantwortung und eine Zukunft, die wir aktiv mitgestalten.
Contact info
4.0
Great
2K reviews
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Good phone cases BUT
Good phone cases, but the screen protectors are beyond trash. I got a new one recently and it came with fingerprints. I used the stickers and microfiber to remove excess dust, but the rest wasn't removable.
Had a phone case with fingerprints in them, made the display look ugly and cant use it anymore. Not worth buying anymore.
My previous phone cases got bent and loose over the span of 2 years so I decided to buy a new pair. Im majorly disappointed that my order was delivered like this.
February 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very supportive
Very supportive, understanding, trying to find good solutions. Excellent service!
February 2, 2026
Unprompted review
Reply from RHINOSHIELD Deutschland
Dear Customer,
Thank you for your excellent feedback!
We are very happy to hear that you found our support understanding and that we were able to find good solutions for you.
Thank you for your trust in RHINOSHIELD!
Best regards,
RHINOSHIELD Deutschland
Case Default
I had a problem with my case because it deformed. The support responded very quickly and was super nice. Within a day I received a replacement product.
February 10, 2026
Unprompted review
Reply from RHINOSHIELD Deutschland
Dear Customer,
Thank you for your feedback!
We are very happy to hear that we could help you so quickly and that you received your replacement product within just one day. Thank you for your trust in RHINOSHIELD!
Best regards,
RHINOSHIELD Deutschland
Good support
Costumer support is very good!
My case lost some attachments after 2 months which is to early for that prices…
They did send me a new one so I will have to see if this happens again
February 4, 2026
Unprompted review
Reply from RHINOSHIELD Deutschland
Dear Customer,
Thank you for your feedback and for highlighting our customer support!
We are glad to hear that we could help you quickly and that you will receive a replacement.
Your feedback is very important to us as it helps us to continuously monitor and improve the durability of our attachments. Thank you for giving us the chance to make it right!
Best regards,
RHINOSHIELD Deutschland
Had a small quality issue after 1 Year…
Had a small quality issue after 1 Year of use. The Support was frindly and fast. Recived a new case for free no extra cost. Evrything is perfect. Thanks to Dana
January 21, 2026
Unprompted review
Reply from RHINOSHIELD Deutschland
Dear Customer,
Thank you so much for your great feedback!
We are delighted to hear that we could help you quickly and easily.
We will be sure to pass your kind words on to our team member! Thank you for your trust in RHINOSHIELD and enjoy your new case!
Best regards,
RHINOSHIELD Deutschland
Excellent customer service
I use the Rhinoshield Products nearly since 4 years and i am very happy!
But my case warped in the last few months. Then I contacted the Support and they responded within a few hours and sent me a new one! That's excellent customer Service!
January 13, 2026
Unprompted review
Reply from RHINOSHIELD Deutschland
Dear Customer,
Thank you so much for your excellent feedback!
We are thrilled to hear that you have been a loyal RHINOSHIELD user for nearly 4 years and that you are happy with our products. We are glad our support team could react so quickly and send you a replacement within just a few hours.
Thank you for your long-standing trust in RHINOSHIELD, and enjoy your new case!
Best regards,
RHINOSHIELD Deutschland
good quality, good service
The products are generelly of high quality, we ordered cases and display protection for several business phones. The customer service is superb! Highly reccomended.
January 7, 2026
Unprompted review
Reply from RHINOSHIELD Deutschland
Dear Customer,
Thank you very much for your great feedback!
We are delighted to hear that you are so satisfied with the quality of our cases and screen protectors for your business devices. We are especially proud of the praise for our customer service
Thank you for your recommendation and the trust you place in RHINOSHIELD!
Best regards,
RHINOSHIELD Deutschland
I wanted to return a product (phone…
I wanted to return a product (phone cover) as the colour was not as it was featured on the website, but the company does not offer return shipping. I would have had to pay 23 EUR in shipping costs to return a 44 EUR product. Not great service.
December 30, 2025
Unprompted review
Reply from RHINOSHIELD Deutschland
Dear customer,
We are very sorry for the inconvenience caused by the color expectation and the high return shipping costs.
Please accept our apologies that we currently do not offer prepaid return labels for your specific region. Since our warehouse is located centrally, international shipping costs can unfortunately be quite high, and we understand your frustration that these costs are nearly half the price of the product itself.
We hope that you can still complete the return process smoothly despite these hurdles. Please be assured that we take your feedback very seriously; we have already shared it with our team to work on better solutions for our international customers in the future.
Thank you for your patience and for sharing your experience with us.
Liebe Grüße,
RHINOSHIELD Deutschland
No protection at all
Rhinoshields Impact screen pro didnt protect my screen at all. Display broke after a fall of 1m under the protective foil. Clear case didnt protect too, back of my phone broke after a fall of 1m.
January 6, 2026
Unprompted review
Reply from RHINOSHIELD Deutschland
Sehr geehrter Kunde,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr ausführliches Feedback mitzuteilen. Es tut uns aufrichtig leid zu hören, dass Ihre Erfahrung enttäuschend verlaufen ist.
Wir möchten Sie darüber informieren, dass sich unser Kundenservice-Team bereits mit Ihnen in Verbindung gesetzt hat und derzeit an einer passenden Lösung für Ihr Anliegen arbeitet.
Bitte überprüfen Sie in den kommenden Tagen auch Ihr E-Mail-Postfach (einschließlich des Spam-Ordners), um sicherzustellen, dass Sie unsere Nachrichten erhalten. Für die entstandenen Unannehmlichkeiten möchten wir uns nochmals aufrichtig entschuldigen.
Sollten Sie weitere Fragen haben oder Unterstützung benötigen, stehen wir Ihnen jederzeit gerne zur Verfügung.
Liebe Grüße
RHINOSHIELD Deutschland
Verified
Reply from RHINOSHIELD Deutschland
Sehr geehrter Kunde,
vielen Dank für Ihr kurzes und prägnantes Feedback! Es freut uns sehr, dass Sie mit unserem Top Support zufrieden waren.
Sollten Sie in Zukunft wieder Unterstützung benötigen, sind wir jederzeit gerne für Sie da!
Liebe Grüße,
RHINOSHIELD Deutschland
The problem was quickly resolved – thank you, Dana!
Dana helped me solve the problem quickly and efficiently. She was very accommodating in finding a solution and I felt that I was being very well looked after. Every message was clear and friendly, so I knew immediately what to do.
December 2, 2025
Unprompted review
Reply from RHINOSHIELD Deutschland
Hi,
Thank you very much for your wonderful feedback!
We are delighted to hear that out Team member Dana helped you solve your problem quickly and efficiently. It is our priority to ensure our customers feel well looked after, and we are glad that the communication was so clear and friendly.
We will be more than happy to pass your praise directly on to Dana!
Should you need any further assistance in the future, please do not hesitate to contact us again.
Best regards,
RHINOSHIELD Germany
Been a customer for many product generations
Been a customer for many product generations already. I love to see the progress and have always had good experiences with both the products and the support!
Cases and screen protectors saved my phone's life a couple of times (just a couple months ago dropping my iPhone from about 4 meters onto concrete, ouch, but without any dent in the screen or the frame!), but obviously you have to be willing to spend some more money than elsewhere :-)
December 2, 2025
Unprompted review
Reply from RHINOSHIELD Deutschland
Hi,
Thank you so much for this wonderful feedback! We are thrilled to hear that you have been a loyal customer for many product generations and appreciate you recognizing our progress over the years.
It’s fantastic to know that your cases and screen protectors have saved your phone's life a couple of times. Knowing your iPhone survived without any dent to the screen or frame is the best validation of our protective technology.
We hope you continue to enjoy your RHINOSHIELD products!
Best Regards,
RHINOSHIELD Customer Care
Best Support ever
November 19, 2025
Unprompted review
Reply from RHINOSHIELD Deutschland
Sehr geehrter Kunde,
vielen Dank für Ihr tolles Feedback! Es freut uns ungemein, dass Sie unseren Service als den Best Support ever bezeichnen.
Wir wünschen Ihnen einen schönen Tag.
Liebe Grüße, RHINOSHIELD Deutschland
The delivery failed with the courier…
The delivery failed with the courier service. The Rhinoshield team took action, double-checked all data, and reinitiated the delivery without any additional costs.
November 5, 2025
Unprompted review
Reply from RHINOSHIELD Deutschland
Hi,
Thank you for your feedback!
We apologize that you faced a challenge with the courier service, which caused the delivery to fail.
However, we are very glad that our team took swift action, double-checked all the details, and reinitiated the delivery without any additional costs.
We hope your package reaches you quickly now and that you will be completely satisfied with your RHINOSHIELD product!
Best Regards,
RHINOSHIELD Customer Care
Verified
Fast response and very supportive to…
Fast response and very supportive to solve the problems in short time
November 6, 2025
Reply from RHINOSHIELD Deutschland
Hi,
Thank you for your feedback! We are delighted to hear that you experienced a fast response and that our team was very supportive in solving your problems in a short time.
We hope you enjoy using your RHINOSHIELD Case!
Best Regards,
RHINOSHIELD Customer Care
Verified
Reply from RHINOSHIELD Deutschland
Sehr geehrter Kunde,
vielen Dank für Ihr sehr positives Feedback! Es freut uns außerordentlich, dass Sie unseren Service als Super empfunden haben.
Sollten Sie in Zukunft weitere Fragen haben, können Sie uns jederzeit gerne erneut kontaktieren.
Liebe Grüße,
RHINOSHIELD Deutschland
Verified
Reply from RHINOSHIELD Deutschland
Hi,
Thank you for your fantastic feedback! We're thrilled to hear that you feel the case is worth every penny.
We hope you enjoy using your RHINOSHIELD Case!
Best Regards, RHINOSHIELD Customer Care
Verified
Reply from RHINOSHIELD Deutschland
Hi,
Thank you for your feedback! We're glad to hear you are happy with the great quality and that you feel your device is protected by a Solidsuit/SolidX case.
We hope you enjoy using your RHINOSHIELD Case!
Best Regards,
RHINOSHIELD Customer Care
Verified
Reply from RHINOSHIELD Deutschland
Hi,
That's excellent feedback! We're glad to hear you appreciate the design, finding the case lightweight but super sturdy, and that it has a great feel in hand.
We hope you enjoy using your RHINOSHIELD Case!
Best Regards,
RHINOSHIELD Customer Care
Verified
Reply from RHINOSHIELD Deutschland
Hi,
That’s wonderful to hear! Thank you for being a long-time customer and for sharing that you find us always reliable. We're happy that we continue to impress you after years of use.
We hope you enjoy using your RHINOSHIELD Case!
Best Regards,
RHINOSHIELD Customer Care
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