Scotiabank Reviews 1,400

Wanted to contact my local branch to have a mistake they made corrected - dialed that branches number and only after a telephone snakes & ladder game, I found myself talking to some one in Asia! He couldn't help. A transaction that I was told would complete in 24 hours took 72. The old website worked just fine but didn't look good enough so now the new web site wastes my time but looks great to children I guess?!?
The staff were always trying to be their best but the banks functionality is slow and communication just sucks....go somewhere else and let the CEO and Co move south or to russia. A Canadian bank shouldn't have customer service agents based in Asia - 21st century slavery!

They breached an agreement concerning debt repayment. I was a victim of fraud unfortunately which they had no compassion for but acted like loan sharks. Calling me 4 to 5 times per day aggressively, and made unfair demands. We made a deal to settle the debt in return for my credit not to be effected and closed. But they kept this tradeline open, filled it with the details as this was not part of our agreement.

I attempted to withdrawal $200. out of my chequing account from the Salmon Arm, British Columbia, Scotiabank branch.
The ATM did not dispense the cash, a message came onto the screen stating the following:
Your money is being held, call this number............

I called while outside of the bank on Jan.24th 2026 to file the issue. I was told an investigation would be done, taking 7-10 business days.

Called back on Jan. 28th, was told there was no record of the dispute. Again, I gave all the pertinent information, very straight forward. I was given a case #........

Once again, I called to follow up on Feb.6th. I was told the dispute was being investigated, then the guy informs me that they were investigating the wrong transaction. Was on the phone for 30 mins. explaining what transaction I was disputing.

I called again today, Feb. 10th, 2026 to do another follow up. I spoke with the Disputes dept. and was told there was no investigation on record.
Clyde, the rep. I spoke with stated:
We will need to investigate this dispute and you should receive the money into your account within 7-10 days. Right back to the beginning!

Scotiabank "apparently" records their telephone calls. I provided Clyde with the dates, times and durations of all the calls.
I am beyond frustrated by the lack of customer service I have received, as well as being lied to!

These calls that are "being recorded?" need to be investigated by Scotiabank and these so called representatives, should be all terminated.

I literally just went through FOUR telephone agents representing Scotiabank, all of which kept placing me on hold and never resolving a very simple question regarding interest rates. Like I have all damn day to sit and wait for an answer that should have taken less than 10 minutes. Even that's too long. I have dealt with Scotiabank for years and I have to say that your customer service has gone for a complete shit. All FOUR so called "Customer Service" reps didn't have a clue (Scotiabanks fault for shitty incompetent management). Every one of them passed me onto another department as I waited on line for several minutes for an answer, only to be placed on hold repeated times. Scotiabank, you're sliding big time. Your customer service has become as pleasant as Telus and your agents clearly need better training, better customer service skills and a better wage for them to give a shit about your long time dedicated customers. I'm thinking of moving banks just over today's shitty experience.

“I had a very positive experience working with Pia Simone at Scotiabank in Keswick, Toronto. She was knowledgeable, patient, and took the time to clearly explain my financial options. She provided practical help and advice. I had not had the best experience with Scotiabank in the past, but Pia completely changed my perspective with her professionalism and genuine willingness to help. I would definitely recommend speaking with her if you need financial guidance.
Maryam Rahimi

They have just attempted to redesign their customer use web site for the second time in three years. They failed the first time and now failed again leaving out a very important aspect of investment information. Children running the daycare. Truly embarrassing.

0 stars is a better rating.

I went in to the Royal Bay branch in Colwood BC today at 1:35 pm. There was a customer in front of me who took about 5 minutes. When she left I waited another 5 minutes until I asked the clerk if there was someone who could help me. He took a few more minutes then It was my turn. I was converting $175 CAD to USD. He did not have a clue how to do that. He took another 15 minutes going back and forth to the safe and to his co-worker. Finally at 2 pm I told him to cancel the request, deposit the money into my account and give me a receipt. That took him another 3 or 4 minutes. I am at a loss how ScotiaBank Royal Bay Colwood BC would let a person that cannot do simple transactions, deal with the public. He did not have a clue about what he was doing. I usually use the machine when I bank. This is why AI has already replaced bank clerks. If you are going to train someone, have them shadow someone who knows the job. This fella was completely lost.

I've never asked for help from my bank in two years,but when I asked a removal on my welfare check they automatically refused. Cruel and inhuman bank with it's own citizens.

do not use scotiabank. would give negative stars if possible. and why isn't it possible to even leave zero stars because they certainly don't even deserve 1 star. just shows another way that the system is rigged by them and the globalists.. just garbage.

Scotiabank itrade is shitter then you think! pathetic & sad customer service, long waits upto 2 hrs, unnecessary long hold on your funds, no response to your email regarding their inferior service, they just dont care

Stopped in at the Village Green branch in Vernon and was greeted by a friendly teller named Johnson. He knows my name and remembers I have twin brother. The banking transaction was swift and courteous, this man is a serious asset to the Scotia Bank.

I deposited a large inheritance cheque to the port credit branch, I set up a telephone appointment with an advisor to discuss how to invest the money. The advisor called me fifteen minutes late and when I mentioned it, I was told "my bad".
He did review my profile prior to calling and asked to take time off work and come in to the branch. I told him I am retired and disabled and need to discuss my phone.
One week later I received a call from my branch, Bovaird in Brampton.
The advisor was very pushy and I felt rushed in making a decision, but I did and transferred the funds to a momentum account. I was focuaed on my scheduled for surgery.
After a week of recovery I sent her an email requesting a time to discuss next steps to grow the account. The email went unanswered for 5 days. I followed up with a phone call and that went unanswered for 3 days. She finally responded to my email and we set up a call for Friday of the same week, she never gave me a time and she never called.
I will have to use the call center to get advice and answers.
Never have I had such a bad customer service experience from two different branches of the same company.
They were both unprofessional and I am so disappointed that I am tempted to move to another bank and yes willing to do the paperwork for my PAD payment.
I will never recommend Scotiabank to family or friends. The worst customer service I have encountered.

I'm done. After 30 years as a loyal customer they overcharged me by $800 on a purchase from an online store in USD and said there was nothing they could do because it's part of their policy. This was after they made me lose substantial money on an investment due to their slow reaction time. Goodbye.

Customer care people are rude and don’t feel like they want to help you
Called 2 times got different person each time and they were both not helpful and rude
After explaining my situation he grunted and finally ask ed for my card number
I hung up on him
Scotiabank your customer care people need retraining

I was going to get a high interest savings account but now?? No way! The president of this bank supports the dictator to the south and thinks the way he does business will be profitable for him. Anyone who supports the man who is fleecing the American people, is not someone I would trust my money with

Scotiabank. There are so many bad experiences, I can’t pick just one. My mom had her accounts there, and I needed to enact my power of attorney due to her inability to handle her finances anymore due to Alzheimer’s Disease. They didn’t accept my POA and stopped interacting with me. I was her only daughter and next of kin, yet they were cold, corporate, and unhelpful. Next: we used them for our mortgage. As part of this they pressured us to move all our banking to Scotiabank, gave us the hard sell on all their insurance products, sent a ridiculous amount of mail to us, left messages and sent emails on the level of harassment, and on. The day we went to the bank to start using our accounts, the teller we spoke to talked to my spouse and I angrily, like we didn’t know anything and were criminals. Then she messed up the process to take our ID and get our bank cards, making what should be a quick process take a hour. She seemed to be on an angry power trip. My mother passed away recently, and I went into the branch to finalize the process of closing her accounts, etc. The person I interacted with barely spoke English, shook my hand as though it’s dirty, and barely mentioned anything about her passing. All I can say is there is no comparison between Scotia and RBC. Also, EQ bank is excellent as a high interest, low fee bank. There is NO NEED to put up with the likes of Scotiabank. They clearly pay their employees low wages, which explains the quality they get, and they have nothing over and above other banks. Even their banking app sucks… it’s dumbed down to the point that you can barely do anything with it. They are cheap, yet expensive, high pressure sales, low quality… I DO NOT recommend them.

waited an hour and a half to speak to someone and when i finally got connected, i got hung up on because i couldn't understand their beyond broken english. switching banks ASAP.

I have an acocunt currently. I am trying to look elsewhere. I found service sometimes to be daunting, besides at times it takes forever.

worst bank on the planet , securitymeasures are out of this wrold , alsmost want a sperm sample before i can send a etransfer. THIS NOT A BANK for senoir citzens . so much gobbly gook. worried about bank fraud , go with these idiots

My experience using this bank has been horrible . The customer support is terrible and returns is not great.