Sensée Reviews 56

After working at company over 7 years from Tcc to Sensee, company has changed so much having enjoyed my job to being humiliated and dismissed on reasons that you can't defend or prove as when a TL dont want you there you gone.....go through their so called legit reasons when everyone knows they looking for reasons to get rid of older people or long term employees. HR do not give you chance to defend yourself its a matter of IT system says so so must be true. Loyalty means nothing to this company, so many lovely people work there and not appreciated. Only the kiss butters get anywhere....the company won't last much longer with the attitude they have, such a shame.

I have been trying to work with them for years now and every time they have no interest in hiring me. I have plenty of experience in customer service roles. They want you to complete an out of date hiring test thing that looks like it was made in the 80s. I think this company just puts out fake job ads so we complete this rubbish for their own gain.

You would think The Contact Company going into administration and being taken over by Sensee would be a positive change, but it's just business as usual. Asif Hamid is still running the office, which is shocking. If you follow his track record before TCC, during TCC, and now, you will see he is a failed businessman with some questionable financial choices that should've been investigated long before now.

liverpoolecho.co.uk /news/liverpool-news/arvato-in-fund-probe-3523305

He was CEO of Arvato, where they were being investigated for dodgy dealings before he conveniently resigned and if you look into the history of TCC, he had a cyber attack (which he paid off the Russian attackers by the way), probably caused by his own incompetence and the choice to hire unqualified family as head of IT and other departments to keep wealth in the family. He ran the company into the ground and ended up selling the business for pennies as a result. Since sensee taking over, clients have been leaving left and right. No new business. Redundancies from departments. People still in management positions that couldn't manage their way out of a paper bag. Bullying. Discrimination. Under paying staff. Docking pay if it takes more than 3 minutes to get to the toilet and back, even if you aren't very mobile, the toilets are full or being cleaned. One toilet had been broken down for 3 months with no attempted fix. Lifts regularly breaking. Honestly, same place, different name. Avoid working here. They are just looking to scalp the business for their work from home side and then get rid of anyone else that doesn't fit their 'image'. Potential clients? Go elsewhere. Money penny is a better place, recommend them for your outsource needs ane they specialise in what this place lacks.

Since I joined this business I see only positive. My manager is always supportive and letting me decide what is needed, obviously making me responsible for my own decision. I am bussy during the days but all around keeps me motivated to work hard. I did not have single negative experience since joining Sensee. It is great bussiness you wish to work for and I am glad to be part of this team.

I do have to say it wasn't the best experience I have had in a job. i would advise if your getting your first job DO NOT start and sensee, it will not give you the best mid set when it comes to the working world.

To START off you have certain KPIs to hit which is fine. but for the account i was one KPIS where hard to keep depending on the calls types you take. simple orders and account issues can be done quick. but when it comes to tech and escalations KPIs are no on the table. calls for esc and Other issues you have to go though a live desk process and usually can take a long time 4x the KPI wanted for a call. DOESNT BENEFIT at all. I spent most of my time raising the information to be amended and updated.

2. The system - Where do I even begin this this one? the system they use if outdate and has a lot of bug and issues which I have raised many of times. if you game or use PC a lot. just remember, the Security system they use blocks certain apps/games and mainly computer updates on times. but if the system goes down. and its due to the windows updates that may be blocked but there security. YOU WILL NOT BE PAID FOR THIS.

3- only one good thing I have seen in the company was my team and and manager. My manager was great and did what she could for you to boost morale and the overall experience while working there. didn't always work. but always tried.

4. finally one- ill let you all go now. Im basically writing a book now. SCHEDULING OF HOURS- pain in the bloody neck, a buffer system is used, you pick hours you want or so it is said. its 1st come 1st serve. you have to be quick or you aren't getting what you want., if you are Woking at 4:30 on a Monday while taking calls. say good by to the hours you want. you'll end up only get either a week end shift or stupid hours in the evening. the could be split up to a point where you could be working 4 hours spilt over a 9 hours period and its not great.

Dreadful company to work for. They recruit you by their life work balance when in reality you can't get the hours you want and I ended up mostly working evenings and weekends. Zero sick pay and low wages. I had KPI's that were impossible to reach and because of random hours I was often in when my manager wasn't. No support at all and no team building or even team contact. Very depressing and soul destroying work.

Trustpilot does not permit new Negative feedback of this company, even when you show Trustpilot your employment contract. Because of this I am limited in what I can say about this company as despite what TrustPilot says it is clearly suppressing negative reviews of this company. So if you are reading this I have successfully watered down the horror that is working for Sensee to a level of baniality that TrustPilot will permit to be viewed. Sensee are probably the most Toxic company to work for in the UK at this moment in time. Work place bullying is Endemic. Health issues are responded to with retaliatory lynching and summary dismissals. Best practice is not followed and employment law is not respected by this company. In my case I could bring a prosecution, as they gave it to me on a plate but I have better things to do with the next 3 years of my life than continue to engage with the Toxic cesspool that is Sensee. I would say even if you are desperate, Avoid SENSEE!

Awful company to work for. You are just a number and not a person. Toxic environment! AVOID!!!

Best thing I ever did at this company was to leave.

I used to work there January 2024- march 2024.

They weren’t able to let me carry on working as I was struggling with the calls even though I was telling the tl multiple times that I was struggling and kept falling the calls.
I did reapply to work with Moonpig I had the interview stage but didn’t hear anything back. I know a couple people who work for Moonpig and they have told me to apply again but I don’t get a reply.
I likes working there but I didn’t get told I couldn’t reapply back but when I do replay I get no response

**Company Review: Sensee**

My experience working at Sensee was incredibly disappointing, and I would strongly advise against considering a role here.

1. **Training**: The training provided was inadequate and felt like a joke. The trainer was unprepared, and the content didn’t effectively equip me with the knowledge and skills needed for the role.

2. **Scheduling**: The method of booking hours is absurd. They book shifts in 30-minute slots, which is unnecessarily complicated. While I was initially told the hours would be flexible, this was far from the truth. The hours fluctuate based on your miniman contracted hours which can go from your mch of 35 hours down to 28 hours and up to 42 per week or more, and the scheduling system is so complex that it feels like you need a degree in math just to ensure compliance, which they say averages out across a year which is impossible to verify is true.

3. **Lack of Support**: Once the training is completed, there’s very little support. It's easy to feel lost or unsupported, especially when you're expected to meet high expectations with little guidance.

4. **Audits and Performance**: The company has an overly strict auditing system. If you fail three audits after training, you’re essentially fired. The idea of a 6-month probation is misleading because you are under constant scrutiny and pressure to perform flawlessly from the outset.

5. **Management**: The team leaders and subject matter experts are rude and unhelpful. The lack of professionalism from the leadership team only adds to the toxic atmosphere.

6. **Unclear Scripts and Prompts**: The scripts provided are overly complicated and difficult to understand, leading to mistakes and failed audits. The unclear prompts are just another example of how disorganized the company is.

Overall, working for Sensee was a negative experience. The lack of proper training, complicated scheduling system, poor management, and unrealistic performance expectations made it an incredibly stressful and unsupportive workplace.

Steer clear of this company - there are others where you can work from home and feel like a human and not a robot.
My mental health suffered substantially working for Sensee on the StaySure account. It was truly dreadful and yet I can sell, work extremely hard and have years of relevant experience.
Pay is poor particularly as in a sales role the whole point should be that you earn more for selling more, surely.
The scripts are painstaking, the managers are dictators without even the basic skills to lead by example.
The targets are completely unrealistic.
Every second of every shift you are monitored, scrutinised and treated like a child.
If you work directly for StaySure the story is very different but by the time you realise that it’s far too late of course.
You may feel attracted to the promise of being able to choose your own hours, it’s a lie. There is simply not the availability for this to be accurate, instead it is mayhem of fastest finger first and inevitably a great deal of stress and frustration in the mix.
Hindsight is a wonderful thing and unfortunately it’s not until you secure a similar job for another company that you realise the extent of how badly Sensee treat their staff.
The only positive I have to say here, in fairness, is that the training is very thorough. I worked on two campaigns and each time the training was very good.

I would never place my worst enemy in a position with this company. This company employed me with the knowledge that my equipment wasn’t up to spec, docked almost 40% of my pay due to their systems not working properly even though I spent every day at my computer from 8am-6pm and then gave me a week ultimatum to purchase a new laptop, which I absolutely did not do and went to work for a company that respects the work i put in. Please do not work here if you value your own skills, sanity and time as you are nothing but a number on someone’s spreadsheet for the day. Management are fake and unsympathetic.

To much focusing on scripts which really should be an actors job doesn't it, its word for word on every sentence u speak. They don't give you equipment but tell you were you can purchase or if yours meets the requirements. Very bad how they get u to buy the equipment matching their requirements from the company basically theirs, if u don't get through 3rd week u r stuck with pc/screens etc lots more i can say but best not to

I have never experienced anything like it. I quit after not even being in the business for a month. The "Live Desk" support is abysmal, managers do all they can not to take managers calls, if you are even 1 minute late they start calling you. They sell you a dream, but it is far from a dream. The flexibility they claim is a total illusion - they still expect you to work mandatory hours, Monday to Friday. The shift booking system is a total mess. For once I feel really sorry for the customers who have to deal with these people. The customer support is atrocious. Not because of the agents - but because the management and "support agents" seem to do nothing but bat people off with excuses.

Ridiculous process of applying and then making you come down for an assessment, they told me I was unsuccessful and refused to give feed back.

Full pay is now a week late. Have raised this daily with my manager, HR, payroll & most of my emails have gone unanswered or just fobbed off. Can't afford rent or food now.
Do not work for this company if you need your wage to live.

Minimum wage job & not always paid correctly. August 2024 pay is hundreds of pounds short leaving staff unable to cover bills, food, fuel.
HR just fobbing staff off.
Wasn't aware companies this bad still existed.

Poor is an understatement.

They request you buy all your own PC equipment etc, also for bank statements to go through your personal life over the years, run checks with credit agencies without warning and then ask you to provide a DBS you pay for btw.

This is absolutely NOTHING enticing about this company, I declined the offer and went elsewhere to a company who not only pay more (sensee was literally minimum wage) but they provide ALL the IT equipment and are not as intrusive.

These have a bad rating for a reason. This 'bring your own equipment" is rubbish, the company I work for now has literally thousands and thousands of people working for them and they provide the equipment. These cowboys need shutting down. No wonder they keep losing contracts.

No doubt they will try get this review removed (again) but it's all truth. Save your robotic response as I and no one else believes nor is interested in your lame response.

Poor experience. Recruiter was grimacing in the interview after I said I'd applied before. Refuse to give feedback on interviews, dont believe the responses I've already asked and didnt get it. I definitely wouldnt apply again.

Years in management and also for the exact client you're recruiting for, but all you can say is you need someone more aligned to the role - nonsensical that you would want to train brand new staff rather than repurpose existing staff.