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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers express mixed feelings about the company's products. Some appreciate the design, ease of use, and protective qualities of certain items like iPad cases and backpacks, while others report issues with product fit, functionality, and discrepancies between the advertised and received items. There are conflicting opinions on the quality of the products, with some customers praising their durability and others reporting issues such as peeling, broken zippers, and defective designs. People have raised concerns about the warranty service, citing instances where claims were denied due to wear and tear, despite the presence of a lifetime warranty. Additionally, some consumers report negative experiences with customer support, including delays in receiving replacements, lack of communication, and the need to pay for return shipping. User experience seems to vary, with some finding the products easy to set up and use, while others encounter problems with connectivity and functionality.

Based on these reviews

Rated 3 out of 5 stars

I'm sure the product itself is fine, but after I opened it, I saw that it did not fit. Unfortunately, I should have known that before the product arrived because even though the screen protector its... See more

Rated 5 out of 5 stars

The parts worked! However, I think these parts should have a way to be handled, since they are too small! A short, very short, cable between the two ends should be good! As the short cable cre... See more

Rated 5 out of 5 stars

Arrived quickly in perfect condition. Beautiful design and tactile feeling. Set up is speedy and syncing after set up is also speedy. Travels well and can even fit in some pockets! Highly recommend!

Rated 5 out of 5 stars

I have had the same Targus backpack since 2017 or 18 ( a model TSB21EU-70 according to the label) Not knowing about backpacks, I chose it because it was made of recycled product and it turned out to b... See more

Rated 5 out of 5 stars

I liked the bag i ordered, it’s very simple and sleek also the color is really good i love how much i can fit inside this bag and really reliable also easy to carry around the city.

Rated 5 out of 5 stars

5 stars because I got a great price on this bag (marked down to $20). I love it except (1) the pull-strips to adjust the shoulder straps are too long – they drag on the ground when I carry the bag... See more

Rated 5 out of 5 stars

My Targus Clear for IPad 10 gen fits perfectly and was simple to attach. I love the way my obverse side of the pad is easily seen. Protective covers have always been a pain to apply for me. This one i... See more

Rated 5 out of 5 stars

Very fast delivery and good communication. This iPad case is very sturdy and provides both vertical and horizontal stand. I also love the pen compartment.

Rated 5 out of 5 stars

Targus is the only case I will use for my iPad. I tried many when I got my first iPad many years ago, and was never happy. But this product suits my needs perfectly. It is easy to rotate, and stays... See more

Rated 5 out of 5 stars

Perfect for my 17 inch Lenovo laptop and extra 17” portable screen. Plenty of room left for supplies, etc

Rated 5 out of 5 stars

Received mini iPad case in a timely fashion and enjoying its use. I’m happy with this purchase.

Rated 1 out of 5 stars

Dont waste your time buying a Targus thinking you have a great warranty. They will ask you a gazillion items to prevent looking at a warranty claim. Thereafter will claim its usual wear and tea... See more

Rated 1 out of 5 stars

Two years ago, I bought a laptop bag with a lifetime warranty. Unfortunately, it has torn in several places along the seams, and the zipper is also becoming unusable. I took good care of the bag and l... See more

Rated 1 out of 5 stars

Advertisement said quality bamboo sheets on sale which I fell for. Received 100% polyester substitute. Horrendous customer service stated they considered I got what I ordered!! End of communication!... See more

Rated 1 out of 5 stars

Would avoid this brand. I bought a TBB610 for USD70 for typical office use. The fake leather started peeling everywhere in a year, the main zips came loose after less than 2 years (the teeth are too t... See more

Rated 1 out of 5 stars

Bought a computer backpack with a lifelong warranty in 2014, every 2-3 years, there was a critical failure, which wasn't too bad considering I would get a replacement. But after I had fixed a Part of... See more

Rated 1 out of 5 stars

Package arrived barely sealed and heavily damaged. They obviously didn't include anything to protect the item inside because the top of the box was totally caved in. Looked like an elephant sat on it.... See more

Rated 5 out of 5 stars

Received the product in great condition. Fits my I-pad great.

Rated 2 out of 5 stars

Targus Eco Smart Keyboard If Franz Kafka ever designed a keyboard, this would be it. Arrived completely dead, battery drained flat. Of course, no mention in the instructions that you’ll... See more

Rated 2 out of 5 stars

I have tried several times to return an item and I never received any thing back regarding my return. The case does not fit my iPad and I need to return it.

Rated 1 out of 5 stars

I have purchased from targus before and they worked well. Received my new purchase I ordered 2 ipad covers. The black one doesn’t work a all. I doesn’t protect the ipad at all. Junk the second one cov... See more

Rated 2 out of 5 stars

I like Targus products, but the support was awful, inexcusably so. My product was defective (probably defectively designed because the piece that made my iPad cover stand up, became unglued). Rather t... See more

Rated 1 out of 5 stars

Don't buy from this company!! They're a scam and will send you garments that are clearly not the same as advertised.

Rated 1 out of 5 stars

Can you make a product that ACTUALLY WORKS! Avoid targus docks they struggle to connect and drop out all the time

Rated 4 out of 5 stars

I like it. It seems well made and sturdy. But it is a bit heavier than I’d like and there is no choice of colors.

Rated 5 out of 5 stars

Solid product, that holds the iPad extremely well. Easy to use and set up.

Rated 5 out of 5 stars

Bought 2 iPad cases, one for backup. They came on time. Just what I needed to fit my older iPad


Company details

  1. Computer Accessories Store

About Targus

Information provided by various external sources

Carry, Connect, & Protect Your Tech with Targus

Targus Everyday Inspired Logo

You work hard and we know it. At Targus, we spend hundreds of hours a year learning about how people work, where they work, and what they need to perform at their best. With a heritage rooted in the mobility of on-the-go-professionals, we design purposeful solutions to help you carry, connect, and protect your tech – from laptop bags to tablet cases to peripherals and universal docking stations.

Explore Our Tech Accessories

Laptop Bags
Tablet Cases
Docking Stations
USB Hubs & Adapters

Targus 35+ Years of Experience

35+ Years of Expertise

Founded in 1983, Targus debuted the original laptop bag and we haven't stopped innovating. From tablet cases to docking stations we have everything you need to protect and connect your tech.


Contact info

3.5

Average

TrustScore 3.5 out of 5

485 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

WARNING ⚠️

Advertisement said quality bamboo sheets on sale which I fell for. Received 100% polyester substitute. Horrendous customer service stated they considered I got what I ordered!! End of communication! Had to claim back from them through my credit card. AVOID AVOID AVOID
Scammers. Another cheap Chinese shopfront misappropriating money from Australians by trying to deny refund responsibilities. SHOCKERS!!!

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars because I got a great price on it

5 stars because I got a great price on this bag (marked down to $20). I love it except
(1) the pull-strips to adjust the shoulder straps are too long – they drag on the ground when I carry the bag in my hand and get dirty.
(2) The laptop compartment does not have a closure tab, to keep the laptop from sliding out if bag is turned upside down.

December 29, 2025
Rated 2 out of 5 stars

Targus support is awful, possibly designed to make you go away.

I like Targus products, but the support was awful, inexcusably so. My product was defective (probably defectively designed because the piece that made my iPad cover stand up, became unglued). Rather than the promised 5-6 days to send out a new product, it took about 5-6 WEEKS. (I also had to pay for the shipping and tracking of my product, about $10) And, whenever I wanted to find out the status of my replacement product because it was taking so long, I had to open a new ticket just to make an inquiry. On one of my follow ups, they had no idea they'd received the product back from me. (Good thing I had that tracking number they made me pay for.) When I finally got my replacement product and completed their online survey, there was no way to have someone contact me. Targus, please let your customers know the status of their claim on an ongoing basis by making it easy to log in to find out where things stand. Customer Service said they closed the claim b/c it was sent to the Warranty people, and that they had no idea what the Warranty people were doing, so make sure your Customer Service people have access to the Warranty information! In the meantime, my IPAD was unprotected for this entire 5-6 weeks until I received the replacement. Although your personnel were unfailingly polite, they had no information to offer. PS- I got an email saying my case was closed BEFORE I got my replacement delivered. I should also note that the replacement product was different from my original product with no note to explain. Sorry for the prattling, I'm really annoyed at Targus for the poor support. Life is short so I will stop now!

September 11, 2025
Unprompted review
Rated 2 out of 5 stars

Return

I have tried several times to return an item and I never received any thing back regarding my return. The case does not fit my iPad and I need to return it.

November 25, 2025
Rated 5 out of 5 stars

Great backpack.

I have had the same Targus backpack since 2017 or 18 ( a model TSB21EU-70 according to the label) Not knowing about backpacks, I chose it because it was made of recycled product and it turned out to be an excellent buy. I use it ~5 days out of 7 and it still looks as good as new. No pulled stitches, zips all work, easy to clean. Can't ask for more.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

The responses were very prompt

The responses were very prompt, even though there wasn't a solution to my issue, my equipment is old enough that I fully understood. Jen & David both did a great job trying to find a solution.

November 24, 2025
Rated 1 out of 5 stars

Do not deal with this company.

Do not deal with this company.

Ordered furniture moving wheels, 18th October website appears to show stock. 31st October no delivery tracking shows goods not shipped Targus keeps saying goods in transit . Targus refused to credit payment

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

I liked the bag i ordered

I liked the bag i ordered, it’s very simple and sleek also the color is really good i love how much i can fit inside this bag and really reliable also easy to carry around the city.

October 13, 2025
Rated 5 out of 5 stars

Best iPad case

Targus is the only case I will use for my iPad. I tried many when I got my first iPad many years ago, and was never happy. But this product suits my needs perfectly. It is easy to rotate, and stays in place. I have dropped my device often, and the case completely protects it, and I have never had even a scratch. I highly recommend!

October 7, 2025

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