Cin7 Omni Reviews 416

My overall experience with Cin7 and recently with Harshit has been fantastic. Harshit went above and beyond to assist us. I love Cin7 and would highly recommend it. The only reason I gave it four s... See more

Six months into using Cin7, I had a follow‑up meeting with their Solutions Architect, Jean LeMunyon. Jean was extremely helpful and knowledgeable, quickly grasped our issues, and was refreshingly hone... See more

Jean was doing everything to solve my ongoing issue, Including adding another team member to our call for extra solution assurance. she was kind and helpful and I hope that my issue was solved. She... See more

We swapped to Cin7 Core itinually, but due to many issues with our setup we could not get ahead and found it wasn't working for us. We knew that the system was great but couldn't get the data to matc... See more

We trusted CIN7 to help manage our business systems — but what we got was a barely usable platform, no support, and no accountability. We didn’t complete onboarding and never got value from the servi... See more

Azizbek is a star. Patient, extremely knowledgeable, he has helped me understand numerous complex issues and is able to break that down to my level. CON7 in general is a great system. It is very comp... See more

We have been a long-time customer of Cin7 (over 3 years), and while the platform is generally OK, the support is just continuously poor and makes our whole team's life unnecessarily stressful an... See more

I just had an excellent teams meeting with Harshit Pandey....he showed me many things that I did not know and he has helped me understand the system much better. I enjoyed the conversation with him as... See more

The software has been easy to use and navigate. I'm able to pull reporting easily and also check inventory levels quickly and accurately. The support for Cin7 has been wonderful. Quick response tim... See more

Cin7 is a great ERP for ecommerce. We've used a few systems, but Cin7 is the best of all. Implementation was fairly straight froward. Inventory control is great. We use serialized inventory and it... See more

My deepest appreciation for Aziz who showed up on a Saturday morning to guide us through multiple errors with our Shopify x Cin7 integration. He’s demonstrated strong product knowledge with... See more

Arpit Rao is an extremely knowledgeable and helpful support specialist. We would not have resolved this problem without him He is a gem and stuck with me until resolved. We appreciated his phone ca... See more

Jean LeMunyon was an exceptional support to me in resolving my Cin 7 issues and taking the time to ensure I understood how to fix these problems myself. I appreciated her professional, friendly and o... See more

Out standing Customer Support! Dennis Clarke has been the absolute best tech I have worked with on live chat. Funny, Quick to respond, and put the effort into solving the issue I had. If I wa... See more

Stay away from this company for sure!! I’ve never dealt with a company this unprofessional. I cancelled well in advance, yet they still charged me and refused to issue a refund. Instead of fixing thei... See more

Azizbek Rakhmanov is amazing! Resolved our inquiry within the same business day making it easier for our sales staff to utilize the CRM. He made us a custom feature at no charge which was a great surp... See more

Monika was excellent to deal with - prompt and efficient and worked with me to resolve one issue, and then suggested we escalate the other issue as it was something that was not able to be resolved ea... See more

Support from Cin7 is always helpful and if a solution to an issue can't be immediately resolved they always follow up after taking the necessary time to find out a solution or work-around. It's not al... See more

We emailed support for 1 week requesting a 2FA reset and it went around in circles so for wasted time, I rate the service 1 star. The person who helped me on the Zoom call (Monica) I would rate 5 as... See more

Monica Harlalka, the technical support specialist was very helpful, she got on a call with me to quickly solve the stock sync issue and went above and beyond to help me solve it. Thank you so much ,... See more

Horrible Customer service. We have been using the platform for a few years, which is quite solid for our small business. However, whenever we need help with something, it is impossible to get assis... See more

I found the training very helpful. Talking to Jean was easy. She used her screen so I could follow what she was talking about. I asked her some questions and she explained in a way that made it was e... See more

I’ve used the live chat support with Azizbek multiple times and have always found him to be very helpful. He provides clear, detailed assistance and ensures all questions are addressed thoroughly. His... See more

Priya Dooley was always updating me on the status of the issue and was always willing to help. All errors were cleared and also advised how to resolve them in the future should they happen again.

Jean helps me with every issue/difficulty that I have with Cin7 OMNI. If she doesn't have the answer on the spot, she will look for it and update me a day later. I learn about new features and abiliti... See more

Jean was very knowledgeable and gave great insight on how to utilise the system features to their full potential. Easy to speak with and agreed with some features that were not working as they should.... See more

I had an urgent need to get into my account for one of our companies that I don't have to access often. I did not have the 2FA set up for that company, so I couldn't get in. I let support know of my... See more

While trying to onboard they will give excellent customer service but when you actually need help they will ghost you. Terms and conditions were not cleared etc.

Horrible customer service and experience. You need to schedule a meeting just to cancel your subscription plus wait 30 days so you have to pay for an additional month (very expensive). The meeting is... See more

New to Omni - still getting the hang of it. Great support from our team at CNZ Consultants definitely made the transition easier. Wouldn't do it without them.

The Cin7 support team has been incredibly responsive and helpful in resolving all of our issues. Their team was knowledgeable and patient, walking us through each step to ensure everything was worki... See more

Customer service has gotten really good over the last 6 months, huge improvements. Great system in general. Azizbek, Minai, Shahnaz, Ankit, Zubair have all been really great to deal with. Thank you

Monica thanks for all your help you were wonderful and resolved my issue cin7 has been with our organization for 5 years now and we love the experience

Great service Very useful call to resolve some issues we were having understanding how some processes and features work. Informative, friendly and a great experience dealing with Jean all round.

Minal Mohandas assisted me to fix certain issues I faced and shared a video explanation and has been of great help. Thanks so much Minal & team. Appreciate it

Priya Dooley was excellent in providing her expertise to resolve our issues. I would like to give her 5 stars on communication and clear solutions all in a timely manner - on the flip side, our compan... See more

Cin7 is a great option for our business. We're particularly happy with the support team. They have been extremely helpful with any problem that come up.

We contacted Cin7 over a month ago to cancel our account. After calls with three salespeople, onboarding teams, and more, not once did anyone mention that cancellation had to be initiated via a but... See more

Cin7 has been a great addition to our organisation and has simplified our operations. It has some quirks that need to be worked out but overall is good

Monica Harlalka was wonderful. She was able to provide me information that nobody else could. Monica is patient and knows how to talk to people. I wish everyone was like this.

Good software using for last three years, and always can have good support 24/7. Harshit is good consultant helped me for using cin7 better.

I was having several issues with Cin7 that Monica was able to help me resolve. She screen shared with me while we tested and found a solution to our problem. Thank you for your time Monica!

Monica dealt with my query within 20 mins of submitting a ticket. I was able to get back into my account with ease. Great customer service.

I was having issues logging in to my account. Monica swiftly responded to my email and was available via Zoom to quickly resolve my issues. Thanks Monica!

The Cin7 support is always great I had a query and reached out to Cin7 and Harshit who got connected assisted me with a quick video and I was able to fix the issue and a new learning for me as well.... See more

Lightning fast response with a solution to the issue. Cin7's help and response times has improved exponentially ove the past 5 years.