CeX/WeBuy - United Kingdom Reviews 503,229

Once again (second time now) CEX delivered perfectly. Needed an upgraded GPU for another PC and they didn't disappoint. Found the ideal model required, ordered on the Sunday evening, picked and packed... See more

Amazon Echo Show 8 (Gen 2) was received within a few days. Condition "C" as expected, clean, no significant marks or damage. Photo showed matching stand, but this was not included. Ordered stand sepa... See more

Delivery was as exactly as expected. The machine an M720Q was clearly properly refurbished and came exactly as described. If I could afford another at the price they offered - I'd get another but... See more

I've ordered from CeX/WeBuy several times and have been really pleased each time. Items are accurately described, in good condition and arrive promptly. The only frustration I have is that I can't col... See more

They’re very still much the go to shop game console pickups. Certainly as retro games rooms are coming very much into popularity with so many great contemporary classic consoles out there. I did... See more

My wife treated me to a random Midi keyboard to relive the 1980s for my birthday. The Weymouth staff member was superb, friendly, knowledgeable, honest if he didn't know and very trust-inspiri... See more

The condition isnt great tbh. Must have belonged to someone with kids because the cases were covered in food residue and left grease marks all over them. Now call me what you will but if something is... See more

I've never bought used before so I was apprehensive. Firstly, the price was astonishing, by far the best deal I found online. Secondly, no extortionate postage costs. Thirdly, the idem arrived as sai... See more

After the mistake of buying renewed from Amazon, I’m glad I found these guys because I've never been let down. The items are always good quality with very little to non cosmetic damage. I usually buy... See more

Reliable. Good email communication / updates on order/post etc. Also their experts already checked Micro SD card for authenticity so know what i am getting will work at full capacity and correct sp... See more

Incredibly simple process to locate my item, get a quote and send it off. I was very surprised to receive the amount quoted without any quibble. Clear communication throughout and the money was in my... See more

Absolutely fantastic service from the Mansfield store. We were served by the manager and went in with very little idea of what we were looking for, other than wanting an iPad. She took the time to und... See more

I ordered a Garmin 35 which from the CEX website images and confirmation email I took to be completely black. Tracking progress online was simple. But when the order came, the watch part was indeed bl... See more

The item I purchased online (reMarkable Pro Type folio) was exactly as described. Although it had no box, it was certainly brand new and unused. Initially I had thought that the wrong item (a fol... See more

Order cancelled within an hour without explanation. Reordered the next day & dispatched. Terrible condition. Box battered, manual looks like it's been left out in the rain for some time. Stickers over... See more

I’ve ordered controllers, games and headphones from them, both used and new, and I’ve never been disappointed! One time I had an issue with a controller that died not too long after purchasing, and th... See more

I tried to return an item having purchased it less than 24hrs. Customer service is terrible. Inconsistent policies and staff and managers knowledge of them. Be very wary of two day returns. There is N... See more

Goods, an iPad Air, as described and well packaged with quick despatch. Two stars removed for DPD who delivered it to the wrong address in the wrong street, dishonestly said it had been handed to resi... See more

Just received my steelbook set of the complete Harry Potter 4k in the post and was worried about condition and packaging being such an expensive blind buy. I needn’t have worried, the steel case and... See more

Click and Collected a laptop. Got it home and it didn’t work, took back following weekend, tested and thankfully fully refunded within the hour. (Grateful wasn’t an in-store voucher) Hassle free retur... See more

I ordered a copy of splatoon for the Wii U. The disc I received was faulty, and did not work. Fortunately, CEX's return policy was painless. I just returned it back to my nearest CEX store and they... See more

I was offered an exchange, but the device I need is not available at my local store. The same model is available at other CeX stores. I requested either a store transfer or a voucher so I can purchase... See more

Excellent customer service. I wasn't sure which laptop to buy and young man, wish I could remember his name, quided me through the process to try it first and if it didn't work for what I needed broug... See more

Good experience overall- they took a few pieces of tech I had and gave me a voucher which I used to upgrade my laptop. the MacBook Air 2022 M2 has been working flawlessly, it can get overwhelmed... See more

Staff so helpful & explaining everything. purchased a 5 month old series 10 Apple Watch which was in another Branch so ordered but could return within 2 weeks as unseen. Lovely Staff in Exeter Devo... See more

Bought a Grade B Samsung Galaxy Watch6 Classic 47mm BT (SM-R960) w/ NO STRAP. Very well priced and arrived fairly quickly. Also bought a "hybrid eco-leather" strap. Both elements were covered in... See more

Bought a Canon A200 dslr camera online. Arrived quickly, however the battery was faulty, held no charge, camera turned on took one photo before battery icon flashed to say battery flat. Pretty disap... See more

I've bought multiple phone from CEX for years, including some phones for family members. Even the B grade phones come in pretty much perfect condition. Customer service is AMAZING if there are any i... See more

Packed well and delivered as promised. However wrong item was sent which meant I had to return it via local store. Who promptly put it back into their stock as the item I wanted, rather than the in... See more

I won’t be dealing with this company again. The staff were rude and displayed an authoritarian attitude throughout the process. I received an online quote, but when I dropped off my item, the price wa... See more

The team at Beeston CeX contacted the selling store for me to obtain some details and pictures of a laptop I wanted to buy for our charity (selling store too far away to visit). I was impressed with b... See more

CeX/ WeBuy staff at Durham Arnison Centre were fantastic at helping my children exchange old Nintendo Switch Games and find new and challenging games that were right for their age and interests. Lee w... See more

Website is simple to use and does exactly what it should do. Some great prices for used items which come with a 5 year warranty for some piece of mind. My only criticism is that there always seems to... See more

Overpriced, under-tested items. Worked there for a good few years, But been customer for even longer. The items are all overpriced considering their second hand conditioning, and rarely the items... See more

Order incomplete and took several days and emails to be told to take the product back to a store and claim a refund. No idea why it don’t make sense to just send out the 2 missing items. Customer ser... See more

Our switch OLED arrived in great condition and was packaged so carefully. Now enjoying many hours of Mariokart etc. I was also surprised and impressed to see that there wasn’t a single bit of plastic... See more

I purchased a high end but old DJ controller from CEX online. Smooth process to order and have delivered. Ultimately unit was faulty, crossfader bleeding channels etc decided to return. Took to... See more

After extensively researching Samsung Z-Flip or Motorola Razr Ultra, went for the Motorola. very happy, delivery was delayed but still within the 3-4 business days so not complaining. Condition as exp... See more

Bought a pair of airpods for £110, they were connected to someone elses phone, got a replacement sent out, the active noise cancelation and transparency settings dont work. Will be asking for a full r... See more

I have tried to order "Samsung Galaxy Watch Ultra Marine Band - Green, B" twice now. Both times a completely wrong item was sent to me. Once I can understand but getting it wrong twice seems a bi... See more