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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being warm, welcoming, and knowledgeable. Many reviewers specifically mentioned individual staff members by name, highlighting their kindness, patience, and helpfulness in making the shopping experience special. Consumers also appreciate the staff's honesty and sincerity, particularly when choosing prom dresses. People are impressed with the beautiful selection of dresses and how easy it is to find the right size. The efficient delivery service and the care put into packaging are also frequently mentioned. Reviewers appreciate the fast shipping, even internationally, and the beautiful packaging that makes them feel like they are receiving a gift. The user experience is enhanced by the detailed videos showcasing the clothes on real women, making it easier to decide on purchases.

Based on these reviews

Rated 5 out of 5 stars

The item came within the timeframe expected. The item was in stock, although my local store was unable to get in my size, so they seem to stock adequate variety of sizes. The item comes beautiful... See more

Company replied

Rated 5 out of 5 stars

My daughter and I went shopping for her prom dress, and from the moment we arrived, we loved the atmosphere of the place. It was warm, welcoming, and lively, with such friendly staff that we immedia... See more

Rated 5 out of 5 stars

My sister was served by Tamara for her prom dress. She and the whole staff are absolutely incredible! They were super helpful, honest and were a great guidance. So welcoming, caring and loving. They a... See more

Company replied

Rated 5 out of 5 stars

Helpful staff, Melissa was so sweet. I came here to shop for my prom dress. She gave me her honest opinion on my dress picks and even taught my mom how to tie my dress. Loved the shop’s great selectio... See more

Rated 5 out of 5 stars

Excellent service!! Very welcoming and courteous. Big selection of dresses. They let you take your time and guide you in your selection. Very sweet and kind staff. Especially Annie, Steve and Tamara.... See more

Company replied

Rated 5 out of 5 stars

Very nice staff. Adora was exceptional and very patient with us... taking her time and proposing nice alternative to suit the taste of my daughter for her prom dress. A great experience! My girl is ha... See more

Company replied

Rated 5 out of 5 stars

Served by Tamara and Steve and Annie for my prom dress! they were absolutely amazing! they payed close attention to detail and showed that they really care about their clients. Such warm and welcoming... See more

Company replied

Rated 5 out of 5 stars

Easy Peasy! First time ordering from this store. I’ve been to the retail location multiple times but having moved out of province makes it a lot harder to do. Love the selection and how easy it was to... See more

Rated 5 out of 5 stars

Anaïs était magnifique. we would never choose any other place for dresses. they are wonderful here and make it a lifetime experience for girls choosing their prom dresses. the patience they have is o... See more

Company replied

Rated 5 out of 5 stars

Absolutely love everything about this company. Beautiful clothes and received both of my coats within a week. I'm in Australia so super fast postage. Love my coats and will continue to shop with 1ere... See more

Rated 5 out of 5 stars

The workers were very friendly and honest, which was very appreciated for someone as indecisive as me. Melissa helped me and she was such a sweetheart who made me feel confident in everything I tried.... See more

Rated 5 out of 5 stars

The items are beautifully packaged in one of their boxes and items are wrapped in their store ribbon like a gift. So like a present to myself! Service is always so great. I usually receive my pac... See more

Company replied

Rated 5 out of 5 stars

My order arrived quickly and I was happy that everything was provided in the package if I should need to make a return. This is a smart and efficient way to ship items and guarantees that I will be a... See more

Rated 5 out of 5 stars

Anaïs and the whole staff were super kind the day I went to choose my dress. It was a wonderful experience and I would 100% recommend it to anyone that want to find their dream dress! :))

Rated 5 out of 5 stars

Excellent and helpful service and orders come beautifully packaged. They have an amazing selection of Joseph Ribkoff! It’s not hard to find beautiful styles on this website!

Company replied

Rated 1 out of 5 stars

I bought a dress from this website, but the size did not match the size guide they provided, and because of that they sent me a smaller size. I live in Norway. I paid for the product, shipped it bac... See more

Company replied

Rated 5 out of 5 stars

The sweater coat arrived in a few d as us after ordering in. It was packaged was packaged beautifully.. it had the return postage if needed to be returned. I love the sweater coat it kit perfect. Th... See more

Company replied

Rated 5 out of 5 stars

The girl Melissa helping me choose my prom dress was very patient and professional. Thank you so much for helping me pick my dress and being apart of my big day.

Company replied

Rated 3 out of 5 stars

Good thing there was good communication through text and email and the dress box was left on the front step in the pouring rain. No attempt to put it between the doors. Could have been a disaster is I... See more

Rated 1 out of 5 stars

I ordered two dresses in the same style from 1ere Avenue - one black and one blue. Each arrived separately at different times - the black one first. The return period for this store is 14 days. I beca... See more

Company replied

Rated 1 out of 5 stars

I’ve placed several online orders with 1er Avenue Boutique, and each time the website showed that the item was in stock. However, after waiting for updates, I had to call to inquire about my orde... See more

Rated 5 out of 5 stars

Easy to order and an extremely fast delivery. Their clothing is always beautifully packed. The High-waisted Formal Trousers I ordered are lovely and fit wonderfully.

Rated 5 out of 5 stars

My daughter fell in love with her prom dress from 1ere Avenue. Fantastic quality and service thanks to Tamara and staff!

Company replied

Rated 5 out of 5 stars

The items I purchased were beautiful and fit perfectly!!! Customer service was excellent and items were shipped via FedEx and arrived quicklly and beautifully packaged and ready to wear - right out o... See more

Company replied

Rated 5 out of 5 stars

They were so helpful, I tried on 7 dresses and they gave me many compliments and overall the atmosphere was perfect. I’m so glad I got to get my dream dresss here!

Rated 5 out of 5 stars

It was an amazing experience. Rachida helped me find a dress and was super sweet though-out the whole experience.

Rated 3 out of 5 stars

I just received my order today, but it was incomplete. There is missing a velvet black trouser Are you going to send it separately?Thanks

Company replied

Rated 5 out of 5 stars

1ere Avenue is a great store. I am not so happy with the merchandise. The material on the pink shirt has not washed well at all. Not normal with Joseph Ribkoff.

Company replied

Rated 5 out of 5 stars

I had an amazing experience. Stephany would helped me was honest and so pure. I was comfortable. She helped me find the perfect dress from me.

Company replied

Rated 5 out of 5 stars

Amazing service, employees are very nice and helpful (shout out Melissa) and a great selection of dresses!!

Company replied

Rated 5 out of 5 stars

Excellent quality, a masterpiece of design- not from this world, very fast delivery snd très chic packaging

Company replied

Rated 5 out of 5 stars

Great customer service! Fast shipping service. And they even give you free hangers if you purchase in store!

Company replied

Rated 5 out of 5 stars

I was served by Rachida AKA the best seller, she found my dream dress and was so kind to me and my family. I definitely recommend her. :)

Company replied

Rated 5 out of 5 stars

I had a great overall experience! I unfortunately ended up returning my item, but the free return process was incredibly easy and my refund was processed promptly. Definitely recommend!

Company replied

Rated 5 out of 5 stars

I liked that the saleswoman brought me several models to try on. It was a great experience overall.

Company replied

Rated 4 out of 5 stars

I was told I had to be on the premises from 9am to 6pm. I was to sign for the parcel. I just so happened to look at my phone and see an SMS that the parcel had been delivered.Strange - the doorbell di... See more

Company replied

Rated 5 out of 5 stars

The dresses are really pretty! Tamara the staff helps us a lot and she is really nice! Totally recommend the experience

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Dress Store
  4. Fashion Accessories Store
  5. Outerwear Store
  6. Plus Size Clothing Store

Written by the company

1ère Avenue is a family-run Canadian boutique dedicated to exceptional client care and a personalized shopping experience for more than thirty years. As an official retailer of Joseph Ribkoff and other renowned designers, we proudly offer a curated selection of contemporary fashion that blends craftsmanship, comfort, and sophistication. Whether shopping online or visiting our boutique, clients enjoy attentive guidance from a team that values honesty, expertise, and style. Our flagship boutique features two floors of garments and accessories, with private fitting rooms designed for comfort and confidence. Whether you are searching for everyday essentials, eveningwear, or pieces for special occasions, our associates are here to help you discover silhouettes that make you feel your best. Our online experience mirrors the care found in-store, offering fast shipping, responsive customer service, and detailed product information to support a seamless shopping journey from start to finish. 1ère Avenue est une boutique familiale canadienne qui se consacre à un service client exceptionnel et à une expérience d’achat personnalisée depuis plus de trente ans. Détaillant officiel de Joseph Ribkoff et d’autres designers réputés, nous proposons une sélection soigneusement choisie de pièces contemporaines alliant qualité, confort et élégance. En boutique ou en ligne, chaque cliente bénéficie d’un accompagnement attentionné et d’une expertise sincère. Notre boutique s’étend sur deux étages de vêtements et d’accessoires, avec des cabines d’essayage privées conçues pour offrir confort et tranquillité. Que vous recherchiez des essentiels du quotidien, des tenues pour une occasion spéciale ou un look signature, notre équipe est là pour vous guider. En ligne, nous offrons une expérience fluide, un service client réactif et une livraison rapide pour vous accompagner à chaque étape.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience. Stephany would helped me was honest and so pure. I was comfortable. She helped me find the perfect dress from me.

January 28, 2026
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Nelly,
Thank you so much for your kind words! We’re thrilled to hear you found your perfect dress!

Rated 5 out of 5 stars

Very nice staff

Very nice staff. Adora was exceptional and very patient with us... taking her time and proposing nice alternative to suit the taste of my daughter for her prom dress. A great experience! My girl is happy!

January 26, 2026
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Louise-Helene,
Thank you so much for your kind words! We’re thrilled to hear your daughter is so happy with her prom dress. Adora and the team will be so happy to hear this!

Rated 5 out of 5 stars

My daughter fell in love with her prom…

My daughter fell in love with her prom dress from 1ere Avenue. Fantastic quality and service thanks to Tamara and staff!

January 23, 2026
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Andria,
Thank you so much for the kind words! We’re thrilled to hear your daughter loves her prom dress. Tamara and the team will be so happy to hear this!

Rated 5 out of 5 stars

Amazing service !!

The girl Melissa helping me choose my prom dress was very patient and professional. Thank you so much for helping me pick my dress and being apart of my big day.

January 12, 2026
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Alissa,
We are so happy to hear that you enjoyed your experience with Melissa and that we were able to be a part of your big day! Thank you for your support. :)

Rated 5 out of 5 stars

Super bon service merci

January 5, 2026
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Bonjour Norah,
Merci beaucoup pour vos aimables commentaires! Nous apprécions votre soutien!

Rated 5 out of 5 stars

A 5 star experience!

Anaïs and the whole staff were super kind the day I went to choose my dress. It was a wonderful experience and I would 100% recommend it to anyone that want to find their dream dress! :))

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

My sister was served by Tamara for her…

My sister was served by Tamara for her prom dress. She and the whole staff are absolutely incredible! They were super helpful, honest and were a great guidance. So welcoming, caring and loving. They also have a beautiful selection of dresses! hands down THE place to go for dress shopping.

January 4, 2026
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hello Alexia,
Thank you so much for your amazing comments, we are so happy to hear you enjoyed your experience with our team! We really appreciate your support!

Rated 5 out of 5 stars

Excellent service!

Excellent service!! Very welcoming and courteous. Big selection of dresses. They let you take your time and guide you in your selection. Very sweet and kind staff. Especially Annie, Steve and Tamara. You guys are the best. Loved the whole experience of prom dress shopping for my daughter. You guys made it special. Thanks a lot❤️

January 4, 2026
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hello Sonia,
Thank you so much for your amazing comments, we are so happy to hear you had such a special experience with our team! We really appreciate your support and we will pass along the comments to everyone!

Rated 5 out of 5 stars

Served by Tamara and Steve and Annie…

Served by Tamara and Steve and Annie for my prom dress! they were absolutely amazing! they payed close attention to detail and showed that they really care about their clients. Such warm and welcoming people. they were honest, helpful and sincere. this is the place to go for hospitality. thanks to the amazing team, i said yes to the dress! also such a beautiful selection of dresses! it’s THE place to go.

January 4, 2026
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hello Karina,
Wow thank you so much for your kind comments! We are so happy to hear you enjoyed your experience with us, it truly means the world. I will make sure to pass along your comments to the entire team!

Rated 5 out of 5 stars

I liked that the saleswoman brought me…

I liked that the saleswoman brought me several models to try on. It was a great experience overall.

December 29, 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Koralie,
We are so happy to hear that! Thank you for your support. :)

Rated 5 out of 5 stars

Amazing service great owner !

Amazing service great owner !

December 29, 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Pia,
Thank you for your kind comments and for visiting our boutique. We are so happy you enjoyed your experience!

Rated 5 out of 5 stars

Amazing service

Amazing service, employees are very nice and helpful (shout out Melissa) and a great selection of dresses!!

December 28, 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Chiara,
Thank you for your kind comments! We are so happy to hear that our team made your experience enjoyable and that you enjoyed our selection of dresses!

Rated 5 out of 5 stars

Rachida the goat

I was served by Rachida AKA the best seller, she found my dream dress and was so kind to me and my family. I definitely recommend her. :)

December 27, 2025
Unprompted review
1ère Avenue logo

Reply from 1ère Avenue

Hi Camille,
We are SO happy to hear that Rachida helped you find your dream dress! We're so glad you loved your experience and we thank you for visiting our boutique!

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