Verified
It never arrived but your records say it was delivered. Update: The package was left at a different house in our neighbourhood and we received it after the event when it was needed. Baker Ross we... See more
Company replied
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See what reviewers are saying
Verified
Delivery was within time. And products were good quality and as described
Company replied
Verified
I was excited to try this kaleidoscope, but the visual patterns were underwhelming—rather than the expected vibrant symmetry, it resembled crumpled, aged paper. The lantern component was equally conf... See more
Company replied
Verified
The products are great, very inspiring and engaging! I think it is even better to upgrade the website to a more modern feel and easier navigation - and for the products to have some more thorough expl... See more
Company replied
Company details
About Baker Ross Nederland
Written by the company
Kunst & Knutsels
Knutsel activiteiten
Speelgoed
Aanbiedingen
Neem contact met op
Inspirerende creativiteit sinds 1974
We vinden dat het voor ouders, leraren en vooral kinderen gemakkelijk moet zijn om hun creatieve potentieel te benutten met toegang tot leuke en educatieve knutselactiviteiten voor een geweldige prijs. Dat komt omdat het inspireren van jonge creatievelingen met educatieve spelideeën hen vanaf het begin aan het denken en leren zet.
We hebben een enorm assortiment aan knutselspullen op voorraad die spelenderwijs leren eenvoudig en plezierig maken voor het hele gezin. Bovendien hebben we honderden gratis knutselprojecten en leuke tekeningen met een thema - omdat we kinderen graag helpen om iets te bereiken!
Exclusieve producten
Met meer dan 75% van de producten exclusief voor Baker Ross, is het nergens beter om te winkelen voor uw benodigdheden voor kunst en handwerk of feestartikelen. Ons speelgoed, knutselsets en fantasiestimulerende activiteiten zijn ontworpen voor kinderen en brengen plezier en leren samen, zodat iedereen overal het creatieve plezier van knutselen en knutselen kan ervaren.
Geldteruggarantie
Alle producten die door Baker Ross Limited worden verkocht, worden geleverd met een geld-terug-tevredenheidsgarantie. Daarom, als je om welke reden dan ook niet tevreden bent met je bestelling of een product, stuur het dan gewoon binnen 28 dagen na ontvangst naar ons terug voor een volledige terugbetaling van de goederenwaarde of omruiling.
Contact info
Netherlands
- klantenservice@bakerross.nl
- www.bakerross.nl
4.1
Great
8K reviews
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Verified
Delivery was within time
Delivery was within time. And products were good quality and as described
October 13, 2025
Reply from Baker Ross Nederland
Hoi Mannat,
Bedankt dat u de tijd heeft genomen om uw positieve ervaring met ons te delen. We zijn verheugd te horen dat u tevreden bent over de snelle levering en kwaliteit van onze producten. Uw tevredenheid is onze topprioriteit en we zijn blij dat we aan uw verwachtingen hebben kunnen voldoen.
Met vriendelijke groet,
Lynn
Baker Ross Team
Verified
Disappointing product
I was excited to try this kaleidoscope, but the visual patterns were underwhelming—rather than the expected vibrant symmetry, it resembled crumpled, aged paper. The lantern component was equally confusing, especially since it wasn’t clear that the candle light wasn’t included. Overall, both elements felt uninspired and missed the mark for sparking creativity in young makers.
September 8, 2025
Reply from Baker Ross Nederland
Hi Zoe,
Thank you for taking the time to leave a feedback.
We are very sorry you had this issue with your order.
A member from our Customer Service Team will be in contact with you shortly to rectify the situation.
We apologise for any inconvenience or disappointment caused.
Kind regards
Valentina
The Baker Ross Team
Verified
Reply from Baker Ross Nederland
Hallo Jolanda,
Bedankt voor je beoordeling.
We zijn blij dat je tevreden bent met je bestelling en de service die je hebt ontvangen.
Met vriendelijke groet,
Valentina
Het Baker Ross-team
Verified
Great products, bad packaging
I purchased ceramic figures to be painted. They were beautiful, arrived on time, and it was all nice. The only thing is that about 10% of my order came completely broken (shattered).. It was disappointing. Please improve the packaging because it was so sad to receive so many broken pieces.
April 8, 2025
Reply from Baker Ross Nederland
Hi Lina,
Thank you for taking the time to leave a feedback.
We are very sorry you had this issue with your order.
A member from our Customer Service Team will be in contact with you shortly to rectify the situation.
We apologise for any inconvenience or disappointment caused.
Kind regards
Valentina
The Baker Ross Team
Verified
Great products!
The products are great, very inspiring and engaging! I think it is even better to upgrade the website to a more modern feel and easier navigation - and for the products to have some more thorough explanations online , and indicate if something else may be needed to complete the activity .
March 18, 2025
Reply from Baker Ross Nederland
Hi Anja,
Thank you for your review.
It makes us incredibly happy to know you are satisfied with your recent purchase
Best regards,
Valentina
The Baker Ross Team
Verified
One mug of 4 was defected
One mug of 4 was defected, I ordered them as gifts for my daughters party…they only refunded for 1 mug and said I had to pay postage to return…..will not recommend or buy from them again
January 16, 2025
Reply from Baker Ross Nederland
Hi,
Thank you for your review.
We are very sorry to hear you had this issue with the mug and that you have not been satisfied with the customer service response.
Our goal is always to provide excellent customer service, so we are disappointed that we did not meet your expectations.
We apologise for any inconvenience or disappointment caused.
Best regards,
Valentina
The Baker Ross Team
Verified
what you see is what you get prima
December 17, 2024
Reply from Baker Ross Nederland
Hi Marieke,
Thank you for your review.
Your feedback means a great deal to us, and we appreciate you taking the time to share your positive experience.
Best regards,
Valentina
The Baker Ross Team
Verified
Verified
Ontime, but poor quality
I received the order ontime, although not clear which courier will notify me and among all orders placed I had to only guess which comes from BakerRoss. But the huge dissapointment was when I opened the package, I ordered 10 wooden building sets and 2 of them were incomplete (wrong parts in a set); 4 sets had broken parts and the rest were just of such a poor quality, thin plates and not compatable connections. Will not like to order anything made of wood again from this supplier.
September 17, 2024
Reply from Baker Ross Nederland
Hi Galina,
Thank you for taking the time to leave a feedback. We are very sorry you had this issue, please accept our sincere apologies.
A member from our Customer Service Team will be in contact with you shortly in order to rectify the situation.
Kind regards
Valentina
The Baker Ross Team
Verified
Arrived 2 weeks late
July 17, 2024
Reply from Baker Ross Nederland
Hi Jessica,
Thank you for your email.
We are very sorry that your parcel has arrived late.
Sometimes parcels are being held at customs for inspections, therefore, delays can take a bit longer.
Unfortunately, we have no control of inspections at customs.
Our apologies for any inconvenience.
Kind regards,
Cindy.
Verified
Not sticky enough
I bought lots of sand art templates and sand for my children. The sand looks great but hardly sticks to the templates. My children are disappointed and now lost interest in sand art because of this. I have bought sand art templates from another supplier before which sticks great. Therefore I will not buy this product from Baker Ross again.
March 4, 2024
Reply from Baker Ross Nederland
Hallo Lisa
Bedankt dat u de tijd heeft genomen om een recensie te schrijven.
Het spijt ons zeer dat u dit probleem had en dat de producten niet aan uw verwachtingen voldeden, onze oprechte excuses hiervoor.
Met vriendelijke groeten,
Valentina,
Het Baker Ross Team
Verified
Reply from Baker Ross Nederland
Hallo
Bedankt dat u de tijd heeft genomen om een recensie te schrijven.
We zijn blij dat u tevreden bent met de bestelling en de geleverde service.
Met vriendelijke groeten,
Valentina,
Het Baker Ross Team
Verified
some defective toys
Unfortunately, there were some defective toys in the sets. Some dragons have a leg or a piece of their tail broken off. We bought dragons for New Year's school gifts. We would be happy for you to refund your money for the defective dragons (3 sets). (*Sets met houten draken, SKU: AW5681) Thank you!
October 30, 2023
Reply from Baker Ross Nederland
Hallo
Bedankt dat u de tijd heeft genomen om een recensie te schrijven.
Het spijt ons zeer dat u defecte goederen heeft ontvangen, onze oprechte excuses hiervoor.
Aarzel niet om contact op te nemen met onze klantenservice en zij zullen u verder kunnen helpen.
Onze excuses voor het ongemak.
Met vriendelijke groeten,
Valentina,
Het Baker Ross Team
Verified
Reply from Baker Ross Nederland
Hallo,
Bedankt voor uw recensie.
Het spijt ons zeer dat u dit probleem heeft gehad, onze oprechte excuses hiervoor.
Aarzel niet om contact op te nemen met onze klantenservice en zij zullen u verder kunnen helpen.
Met vriendelijke groeten,
Valentina
Het Baker Ross Team
Verified
Alles was tip top in orde
September 12, 2023
Reply from Baker Ross Nederland
Hallo
Bedankt dat u de tijd heeft genomen om een recensie te schrijven.
We zijn blij dat u tevreden bent met de bestelling en de geleverde service.
Met vriendelijke groeten,
Valentina,
Het Baker Ross Team
Verified
Superleuke knutseldingen
July 16, 2023
Reply from Baker Ross Nederland
Hallo,
Bedankt dat u de tijd heeft genomen om een beoordeling achter te laten.
We zijn erg blij met uw leuke opmerkingen, we zijn blij om te horen dat u tevreden bent met de ambachten en activiteiten die wij aanbieden.
Met vriendelijke groeten,
Valentina
Het Baker Ross Team
Verified
Reply from Baker Ross Nederland
Hallo,
Bedankt dat u de tijd heeft genomen om een beoordeling achter te laten.
We zijn erg blij dat u tevreden bent met uw bestelling, onze klanttevredenheid is onze topprioriteit.
Met vriendelijke groeten,
Valentina
Het Baker Ross Team
Verified
Fantastic Friends.....Love,Joy and…
Fantastic Friends.....Love,Joy and Compassion for all of you 🙏💜
June 20, 2023
Reply from Baker Ross Nederland
Hallo,
Bedankt dat u de tijd heeft genomen om een beoordeling achter te laten.
We zijn erg blij met uw beoordeling en uw vriendelijke woorden.
Met vriendelijke groeten,
Valentina
Klantenservice
Verified
It never arrived but your records say…
It never arrived but your records say it was delivered.
Update:
The package was left at a different house in our neighbourhood and we received it after the event when it was needed. Baker Ross were kind enough to acknowledge this inconvenience and provided us with a refund. Unfortunate experience but good customer service in the end. We will buy from them again.
June 9, 2023
Reply from Baker Ross Nederland
Hallo,
Bedankt dat u de tijd heeft genomen om een recensie achter te laten.
Het spijt ons zeer dat u dit probleem had met de levering, accepteert u alstublieft onze oprechte excuses.
We kunnen uit onze gegevens opmaken dat de bestelling al volledig is terugbetaald.
Met vriendelijke groeten,
Valentina
Klantenservice
Verified
Horrible tracking and delivery lead…
Horrible tracking and delivery lead time. Took 1 week longer than foreseen. Had to buy another gift.
May 30, 2023
Reply from Baker Ross Nederland
Hallo,
Bedankt dat u de tijd heeft genomen om een recensie te schrijven.
Het spijt ons zeer dat u dit probleem had en dat de bestelling later dan verwacht werd geleverd.
Alle pakketten moeten echter door de douane, helaas hebben we geen controle over vertragingen bij de douane.
Onze excuses voor het ongemak.
Met vriendelijke groeten,
Valentina,
Het Baker Ross Team
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