Bray & bloom Reviews 61

TrustScore 3 out of 5

2.9

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the aesthetic and calming atmosphere that some products, like lamps, create in their living spaces. People find the design simple and elegant, blending well with different interiors. However, some reviewers mentioned that the products did not always create a "wow" moment, but still served their intended purpose. On the other hand, a significant number of consumers expressed concerns about the products they received. Reviewers report issues such as poor quality, products not matching the description on the website, and items arriving in bad condition. Several people report challenges in obtaining refunds, with some mentioning the need to return goods to China at their own expense. There are also some complaints about the authenticity and safety compliance of certain products.

Based on these reviews

Rated 2 out of 5 stars

I placed an order in error (clicked checkout too soon!) and then immediately (within 5 minutes) contacted them via webform and email. I received a response an hour later, telling me the item has al... See more

Rated 4 out of 5 stars

The website and the jumper i chose as a gift for my wife were both great and the quality of the jumper is too. but the delivery process took too long. great customer service though from Sophie

Rated 4 out of 5 stars

I guess this was a very new start up when I placed this order. Good points are that the lamp I bought was very distinctive, pretty and very well wrapped. The staff are friendly, prompt in a... See more

Rated 5 out of 5 stars

The lamp gives off a soft, calming glow that instantly makes the room feel warmer in the evenings. It’s subtle rather than flashy, which I actually prefer. A nice addition to my living space.

Rated 5 out of 5 stars

I wasn’t sure at first, but after placing it in a different corner it really started to work. The light is gentle and creates a cozy atmosphere without being harsh.

Rated 1 out of 5 stars

This is a bogus business - the goods are a woefully bad synthetic and poorly made at that, cheap Chinese rip-off. Forget “Norwegian woollens” - what arrived did have a single woollen thread, all nylon... See more

Rated 1 out of 5 stars

These people are gangsters - don’t waste your time and money on them. If I cd give a zero star rating I would. They consistently avoid and excuse why they won’t 100% refund for their appalling decept... See more

Rated 1 out of 5 stars

This company are a fraud - the sell cheap poorly made synthetic rip offs - a far cry from the “Norwegian woollens” advertised! They then cheat, con and embezzle your money, refuse to give full refund... See more

Rated 5 out of 5 stars

The design is simple and elegant. It blends well with modern interiors and doesn’t feel out of place. Packaging was neat and the item arrived safely.

Rated 1 out of 5 stars

Don’t go near these people - they are literally crooks. They embezzle your money, selling mis presented goods and refusing to issue 100% refunds as any decent business would. I have returned the good... See more

Rated 4 out of 5 stars

It’s a nice lamp and I like the light it gives off, very soft, not harsh. There are just a couple of little things that weren’t exactly what I picture, nothing major

Rated 1 out of 5 stars

Extremely disappointed with product. Not good quality at all. Brought a similar product on another website which was of similar quality but £15 cheaper. On arrival your lamp was if anything worse. Not... See more

Rated 1 out of 5 stars

Wish I could give them Zero. Product not as described, took a while to come, came in a bad state. Emailed for a refund - ignored initially - only answered after multiple emails, and then they consiste... See more

Rated 5 out of 5 stars

What I like most is the mood it creates. It’s not a statement piece but it quietly improves the feel of the room especially at night.

Rated 5 out of 5 stars

The lamp’s fine, just not that wow moment for me. Works as advertised and the glow is decent, but I thought it would stand out more. Still keeping it because it does what I needed.

Rated 1 out of 5 stars

The product is not authentic, the finish and overall quality does not reflect the items offered. They are copies of the real thing and i would highly recommend you avoid using this company at all cost... See more

Rated 1 out of 5 stars

out of 5 items that were all sent out individually making it a management nightmare, one item was never delivered. When we queried and asked for a refund we received an email stating we should have re... See more

Rated 1 out of 5 stars

Poor quality products and late delivery. Do not trust this company. We ordered two pendant lamps from this company. It took nearly 4 weeks to arrive. After stating 7-10 day delivery. This... See more

Rated 1 out of 5 stars

DISAPOINTED TO SAY THE LEAST ORDERED THE COW HEAD WHICH IN PICTURE LOOKS BEAUTIFUL AND IS DESCRIBED AS LARGE CENTRE PIECE ,ALSO GIVES DIMESIONS IT HAS ARRIVED IS TINY.AND LOOKS NOTHING LIKE ITS... See more

Rated 1 out of 5 stars

I bought my wife a winter coat, the item I received was nothing like the advertisement, it is paper thin, short and the wrong colour. The product quality is poor to say the least. The customer servic... See more

Rated 1 out of 5 stars

Horrible products and even more horrible customer service. Products came from China and when we wanted to return they said we need to ship them back to China on our own cost or have a 30% refund. Insa... See more

Rated 1 out of 5 stars

I bought a light with a remote control. Light works but either the remote doesn’t or I am using it wrong. Hardly any instructions and what there are, are in Chinese. Several emails to the compan... See more

Rated 1 out of 5 stars

Do NOT buy anything from this company - they are a fraudulent business. Firstly they misrepresent the clothing items - what was listed as Norwegian woollen jumpers are infact 100% synthetic. Al though... See more

Rated 1 out of 5 stars

This is a scam. Do not buy anything from them I bought a Norwegian jacket which was a Chinese badly made flimsy piece of material. They refuse to take it back even though they say free returns, they... See more

Rated 1 out of 5 stars

This company is a scam company. Paid over £1000 for items that never arrived. When I contacted them, they kept promising that the items where going to arrive... "end of the week", "please have p... See more

Rated 1 out of 5 stars

Very deceitful company. They don’t tell you that products are sent from China. When I enquired about returns and if I would have to return to the country of origin they refused to give an answ... See more

Rated 1 out of 5 stars

Rip off company selling cheap rubbish as a luxury good. Shipped from China so possibility to return. Company is based in Netherlands and the only positive reviews are from their scam owners in The Ne... See more

Rated 1 out of 5 stars

Do not buy from this company. I made the mistake of not looking at reviews before ordering. I now realise that it is selling poor quality products directly from China. I ordered a duvet cover... See more

Rated 1 out of 5 stars

I ordered a light that looked lovely on the website, but it took weeks and weeks to arrive. I had believed it was a UK company, but it is actually registered in the Netherlands. After about a month it... See more

Rated 1 out of 5 stars

This company operates in violation of the Consumer Rights Act. It sells misleading products which do not match their descriptions and actively discourages returns and refunds by requiring the customer... See more

Rated 1 out of 5 stars

A literal scam. I ordered a slag glass lamp for £50. What arrived is not what is depicted in photos on the website. What arrived is about 2.5 inches tall, and made entirely of moulded plastic and loo... See more

Rated 3 out of 5 stars

I wasn’t sure where to place it at first and I almost blamed the lamp. Then I tried it in a different corner and suddenly it made sense. Now it’s my favourite little evening light.

Rated 5 out of 5 stars

Wasn’t really expecting a lamp to change anything but it did. The light feels calm at night and the room just feels softer somehow.

Rated 1 out of 5 stars

There should be a zero rating for this company. As others have said, if only I could upload images. My mum wanted a cat lamp from them for Christmas. Ordered on the 12th Dec and advised all good... See more

Rated 1 out of 5 stars

It's been over 3 weeks I still haven't recieved my items So I can't review something thats hasn't even arrive yet !!!

Rated 5 out of 5 stars

I mainly wanted something that stops the room feeling dark at night without blasting my eyes. This lamp hits that sweet spot. Warm glow, steady base, and it doesn’t look cheap up close.

Rated 5 out of 5 stars

Appreciate the clear update about the delayed delivery. It helped to know what was going on.

Rated 3 out of 5 stars

I like it better at night than during the day. That’s when it actually makes sense.

Rated 3 out of 5 stars

The lamp itself is fine, just didn’t suit my room the way I thought it would. That’s probably more my space than the lamp. Quality seems okay though.

Rated 3 out of 5 stars

The lamp itself is fine, just didn’t suit my room the way I thought it would. That’s probably more my space than the lamp. Quality seems okay though.



Contact info

2.9

Average

TrustScore 3 out of 5

61 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This is a Chineese scamming website…

This is a Chineese scamming website that sells goods under the pretenace of a glossy website and fake returns policies. I order what i belived was a reasonably priced door mat and it turned up thinner than a box of tissues. Be warned and do not use. Im going to my credit card company but also to look at how to get this website shut down in the UK.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

This is a bogus business

This is a bogus business - the goods are a woefully bad synthetic and poorly made at that, cheap Chinese rip-off. Forget “Norwegian woollens” - what arrived did have a single woollen thread, all nylon synthetic nonsense, seams ripped and fraying. They then relentlessly dodge refunding you, eventually saying to return the goods to a random address in China (obviously expensive and designed to make you not bother) when the return to sender address is just an industrial estate in Essex, UK!! Lies lies lies. Don’t deal with them. Save your money and bunch of brainache.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

This website is a fraud

This website is a fraud - be aware. The customer support' are lying to delay refunds or money back claims, saying the parcel is dispatched and providing tracking details to something that never ships and says it is awaiting the parcel. I am currently in the process of claiming my money back through my credit card issuer - beware, this is a SCAM!

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality products and late…

Poor quality products and late delivery.

Do not trust this company. We ordered two pendant lamps from this company. It took nearly 4 weeks to arrive. After stating 7-10 day delivery. This delay meant a knock on effect of being able to get an electrician booked by end of 2025.

After installing them we have been able to see the noticeable poor quality of these items. The colour on the glass has been painted as opposed to being the colour of the glass itself so when the light is illuminated there are several noticeable scratches and defects on the surface of the pendant where the colour is coming away, despite being a new item. This isn’t what we were expecting from an item that costs around £100.

Sadly we missed our 30 day return window but we’re hoping the company would consider an exchange for this defective item. After getting in touch we received two generic emails.

This company is merely a drop-shipping company with a UK URL, shipping items internationally. They don’t have a proper customer policy in place or care about the items they advertise.

We won’t be ordering from this company. We’d also urge other customers to think carefully before parting with their money.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

I wasn’t sure at first

I wasn’t sure at first, but after placing it in a different corner it really started to work. The light is gentle and creates a cozy atmosphere without being harsh.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

The lamp gives off a soft

The lamp gives off a soft, calming glow that instantly makes the room feel warmer in the evenings. It’s subtle rather than flashy, which I actually prefer. A nice addition to my living space.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. I made the mistake of not looking at reviews before ordering. I now realise that it is selling poor quality products directly from China.

I ordered a duvet cover set. When it finally arrived the duvet cover is 6 inches too long and all the packaging and care instructions are in Chinese.

I now have a product that is not fit for purpose. All I have been offered is a 10% refund and I get to keep the product, or 50% credit to use on their website. I do not want any more products from them.

Update - I have now been offered a 20% refund, or I pay to ship return to China.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

These people are either amateurs or…

These people are either amateurs or dodgy scammers artists. The provide products with no installation instructions and their service is abysmal. They literally don’t understand your request for help. It’s like talking to a gnat. Please please please never buy or deal with these people. They’ll probably be bust in two months time.

January 1, 2026
Unprompted review
Rated 4 out of 5 stars

great product poor delivery process

The website and the jumper i chose as a gift for my wife were both great and the quality of the jumper is too. but the delivery process took too long. great customer service though from Sophie

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

Wish I could give them Zero

Wish I could give them Zero. Product not as described, took a while to come, came in a bad state. Emailed for a refund - ignored initially - only answered after multiple emails, and then they consistently try to break UK distance selling rules and offer partial refunds and ask for you to pay for the returns. Actioned a chargeback via my bank as they are clearly a scam.

January 29, 2026
Unprompted review

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