Cardinal Global Logistics (UK) Ltd Reviews 121

Please accept our sincere thanks to Cardinal Logistic for their significant contributions to the successful clearance of our container. The FCL Imports team demonstrated remarkable speed and efficiency in resolving all challenges encountered. We are especially grateful for Jake's dedicated and effective assistance in managing issues such as haulage delays. We will unequivocally recommend your services to others and intend to utilise your expertise for our future requirements.

Please do not booking with cardinal, we shipping 40ft container that ending up arrive 3 month, they are full of liar

After an initial difficult time with the import team, I was contacted by the commercial director, who was helpful and willing to make amends. Overall, satisfied with the outcome.

This is my second time dealing with cardinal they are good with their customer service and very helpful Linh from cardinal been very helpful and supportive…

Avoid Cardinal Global – A Scam Company!

We had a terrible experience with Cardinal Global Logistics. They scammed us out of a huge amount of money and refused to take responsibility for their mistakes. Through their third-party partner IWS, they wrongly charged us 3,800 rands which was actually their responsibility to pay, not ours.

On top of that, they massively overcharged us for shipping and port fees, making the total cost higher than what we paid for the machine itself. It’s clear that their business model is based on exploiting customers rather than providing a fair and transparent service.

They promised to refund us the 3,800 rands but after a long wait, we have received nothing. Now, they ignore our calls and refuse to communicate. This company operates like a scam and should be investigated.

I strongly warn everyone to stay away from Cardinal Global. If you are considering working with them—DON’T. They are not to be trusted Glen is and he's company they're scammers

I am extremely disappointed with the unprofessional and fraudulent service I received from Cardinal Global Logistics and Glen. A week ago, I raised my concerns about their poor service, and Glen promised me a refund if I removed my negative reviews. I complied, yet to this day, I have not received my money. Now, I can't even get hold of him—he’s either "out of the office" or "on lunch," and when I leave messages, he never calls back.

I paid R17,000 just for port fees, on top of an unjust R3,800 storage fee that wasn’t even my fault. This company is completely unprofessional! Their call center staff change their names daily, yet it’s clearly the same people.

After investigating further, I discovered that all their five-star reviews are fake—likely posted by themselves to mislead customers. I urge everyone to report these reviews to Trustpilot and expose their dishonest practices.

I have now reported this company and sent all my findings to the media (Carte Blanche) for further investigation. They take advantage of people and are nothing but liars and thieves. Just today, I was told to call at 4 PM to speak to Glen—only to find out that they close at 4 PM! What a scam.

Stay away from this company! I will continue fighting until I get my money back and ensure their fraudulent practices are exposed.

Great service, kept informed along the way, pallet delivered to the door.Will use again!

Cardinal Global Logistics is a total Rip Off (daylight robbery)

It’s not the first time my agent uses Cardinal Global Logistics for my shipment, they make sure that rip you off daylight.

How do you charge R1500 for Electronic Data Interchange ??? The funny thing is they previously charged me R37 for the previous shipment, so how does the EDI charge now sky rockets from R37 to R1500 just for Data on a computer.

They also previously charged me R3000 for unpacking 17 packages of my goods and today they are charging me R8211 for unpacking only 2 packages of my goods, I swear it’s as if they just punch in numbers to keep the invoice high without being reasonable and aware of what they are charging. Not even Customs can rip us off like this.

The handling fee jumped from R700 for one shipment and R5000 to the other shipment, mind you this is the very same goods that we always import and they are rather the same size, so they price difference is just utterly ridiculous.

CAF fee jumped from R65 on one shipment all the way to R1564 on the other shipment

When you reach out to them to dispute the charges and get clarity on the charges they tell you to take it up with the shipper but they are the ones that generated the invoice upon arrival of my goods, I’m involving my lawyers in this matter because there is no ways I’m going to allow to be robbed daylight especially because I have used them before and I can see the discrepancies in their made up charges, luckily I have their previous invoices it’s really crazy how they overcharge people.

Cardinal Global Logistics is a Scammer of Note and their customers service is just as terrible, it’s like they just don’t care

Provided us with a great service. Fast and efficient.

I ventured into managing my own shipment as I moved from the USA to UK.
I realized that it's important to maintain constant communication with all the parties involved; the shipping company and the local hauler; the shipping company, Cardinal Global Logistics in the UK.
All my communications with Cardinal were courteous, timely and pleasant.
Making sure all the invoices were paid as the shipment made its way through the various shipping ports and customs etc.
Communication is Key!
My shipment to curbside was perfect and at the agreed date.

Good Service, Friendly Staff

Great communication, both by phone and email. Linh pham of the Imports team has been extremely helpful, friendly, and efficient. Highly recommended.

Do NOT use this company. In my opinion these people are guilty of ‘daylight hustle’. Their customs team either do not know what they are doing, or more likely are part of the same grift. On day one, I sent them every required document in my possession, and they emailed me that their customs team said that everything was fine. But after the 5 ‘free storage days’ they then reported issues with the same paperwork. The external Government agencies (HMRC and also Borderforce) responded to my file in good time, but these hustlers used some very underhanded tactics to extend the storage time, such as sending me updates at the end of the working day, with the aim and effect of gaining another days storage, even though I found out that Borderforce had actually processed my file days earlier. They even added an extra 3 days on the invoice after all matters were resolved. When I complained about their tactics and the unnecessary and ridiculously high storage cost they said they would negotiate on my behalf (yeah really, with yourself!) and then came back with a different figure, and they said it was only good if I paid it straight away. Listen folks, if someone lowers their very high and unnecessary rip-off charge to a less high and still unnecessary rip off charge, but says you have to pay now to take advantage of the lower rip-off charge, rest assured you are still getting ripped off. If there are any positive reviews for these people, it just means that they are selective about who they rip-off. Don’t take the chance, look elsewhere for good, reliable and honest services.

avoid - held our goods ransom and wanted £2700 storage through no fault of ours. They are quids in if emails dont arrive and easy way to make money. In the end we had to settle with paying £1500 to get our own goods ! Should change their name to Criminal Global Logistics as it would be more apt and I see we arent alone. And before they reply saying they have no record of me as they do on other negative reviews , it was for my company Howford Hydraulics Ltd and we have been importing for 25 years and never had so much grief from any body,

Linh Pham was fantastic to work with. Linh made the process easy and efficient! I could not have asked for any more. Many thanks Linh

Managed to get 25cbm ex US here a week earlier than expected & deliver within 48 hours of arrival of vessel

Client was over the moon

Great service from Sarah/Linh/Karthik on USA import trade

Ian Robbins @ Elite Worldwide Logistics

Allways helpful, rates are competitive, Lynsey Heaton very prompt and goes the extra mile.
Have used them for some years now

We have been using Cardinal for many years and have always found them to be very helpful and easy to deal with. Their rates are always highly competitive.