Verified
The prints are very pretty and look just like the pics online. The problem is ran into is i was buying for a mat and frame that I already have. No where on the website did it say what size the white b... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
I loved the posters I ordered! They all fit cohesively and the framing system is really secure. My only issues are: It took a hot minute to try to get the posters onto the hooks, mainly because the... See more
Verified
I want to love this product- frame is beautiful and print turned out very nice. I would not pay extra fee for framing - it was not worth the additional fee. Also I didn't realize it was framed in chea... See more
Company replied
The art itself is exactly what i wanted. simple and truly modren as i neede. but i can not ignore the delivery issues, if they are upscaling their services this is an area they need to target for imp... See more
Company replied
Verified
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more
Verified
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more
Love my experience with Desenio! The website is easy to use, the prints are beautiful, and the quality is better than expected. Everything arrived well-packaged, and once framed, the art instantly ele... See more
The delivery was fast and the item was packaged with great care. The print not only met but exceeded my expectations—we opted for one of the largest sizes, and the blown-up quality was just as sharp a... See more
Verified
Prints exactly as depicted, quick shipping. The only criticism is that the website doesn’t seem to allow account creation so they don’t keep track of your past purchases.
I love Desenio! So many amazing prints to decorate my home with. I love the variety- perfect for all the different styles. Delivery is pretty quick, and their customer service is always very responsiv... See more
Half of my order didn't arrive but order status says delivered. Like come on guys, it's not rocket science - I paid over $300 for two posters with frames and you can't figure it out? At this price poi... See more
Verified
How can you send me a survey when I'm still waiting for my order? You guys took my money on 2/11 and I still don't have anything. My first order with you guys was also unsatisfactory but decided... See more
Company replied
Verified
I purchased 2 pictures for my granddaughters walls in her new room. Jellyfish on one and an octopus on the other. The colors are absolutely beautiful and she just loves them.
Verified
Order arrived a week later than indicated so I had to order another one from a different company to have it in time for an event. I tried to reach out to Desenio support but I just get automated AI re... See more
Company replied
I had an email confirming my order then no further communication. I contacted the company for an update and received unhelpful and, quite frankly, bizarre responses. I won't be buying from them again.... See more
Company replied
Verified
The art work arrived timely and looks exactly as pictured on the website. It high quality and reasonably priced. This was my first purchase but definitely will not be my last.
Verified
I have tried to contact customer service numerous times to no success. This was my first order and all of the 5 prints were too small for my frames. Unfortunately, the website is not specific about th... See more
Company replied
Verified
I ordered a canvas based on a photo, and it exceeded my expectations—it turned out absolutely beautiful! The quality, details, and overall look are stunning. I highly recommend it to anyone looking fo... See more
Verified
Easy shopping, arrived as expected, pictures/posters were easy to put in the frames, look wonderful on the wall. What more could you expect! Oh, and good pricing.
Verified
I purchased two prints, they both arrived in great condition. however, one of the prints was a few mm off of the described size (actual size was 8.7x12.2 instead of 8 x 12), which made it a nightmare... See more
Company replied
Prints are smaller than advertised and no help or refund from customer service. Ordered a 20”x28” print and it was 0.5” smaller than advertised resulting in gaps between the art and my frame. Their ex... See more
Company replied
Verified
The frame came with gaps at the edges where it wasn't connected properly, a bit flimsier than I expected for the price. The acrylic "glass" scratches easily.
Company replied
I ordered a personal print and a frame from Desenio. I purposely purchased a frame because I believed that if I ordered both the print and the frame they would fit together well. They did not. The p... See more
Company replied
Verified
The prints came super fast an safely pack, even though one of the frames was coming apart, a little bit of crazy glue fixed it. The prints are even better in person and I love that they give us ldead... See more
Verified
I ordered a print which is too small for the space. I need the larger print of the lovely French landscape. In order for me to buy the larger version l need a label to return the one l have. Thank y... See more
Company replied
They didn't deliver my framed canvases in the time framed provided, but what was more frustrating is that my order receipt said they DID deliver them. The online contact gives a response from AI, and... See more
Company replied
Verified
The shipping was fast and every poster is intact! The color of the posters is vibrant and exactly what i expected. Not overpriced like other company.
Verified
I still have not received my personalized order and did not hear back from customer support regarding this matter. The prints that I did receive were great.
Company replied
Verified
I love the frames! They transformed my daughters bedroom and they look very high end. I love the cute pictures and the soft colors. I would definitely purchase more walll art from Desenio in the futur... See more
Did not receive order as Evri did not deliver and decided to return the prints to Desenio. Contacted both parties to complain but neither responded
Company replied
Verified
I was very happy with the communication with your company. They responded right away. Unfortunately my product was defective. Thank you for your great service!
Verified
The product (an art poster) arrived in good condition, and was exactly as depicted. It's a Valentine's present for my girlfriend, and I bet she'll love it.
Verified
I recently purchased several pieces of wall art from Desenio, and I couldn't be happier with my experience! The prints arrived well-packaged and in perfect condition, with vibrant colors and high-... See more
Verified
Fast delivery and packaged well. The print met my expectations and more. We had the print blown up to one of the largest sizes and the quality was just as pictured. I would highly recommend!
I was very excited to finally purchase from Desenio. I waited...and waited... and waited for two weeks and still haven't received a tracking number. I asked for a refund--hopefully, I receive that.
Company replied
Verified
The frame was not nailed together. Two corners were very loose and poster would not stay inside of it. Poster was nice, frame and framing service was of poor quality. I would have done the framing mys... See more
Company replied
I think Desenio has a great variety of prints that fit into art deco, vintage, modern and maximalist interior as well.
Verified
Cute, Fast, Excellent Product. Ordered a canvas print. I came quickly. My gift recipient loved the quality and the artwork. Thank you
Frames arrived and shipped in a timely fashion. Prints have never arrived, customer service is non existent.
Company replied
Verified
Overall, I liked my posters. The photos took a little longer than promised to arrive, but they arrived and were exactly what I ordered. I would buy again in the future.
Verified
It’s a shame, the art was lovely but my frame arrived damaged and instead of offering to send me new glass they said I should buy a new $85 frame. Asking I said that was absurd, they gave me the op... See more
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
United States
- (740) 238-4149
- [email protected]
- www.desenio.com
3.6
Average
6K reviews
Replied to 89% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unhelpful customer service
I had an email confirming my order then no further communication. I contacted the company for an update and received unhelpful and, quite frankly, bizarre responses. I won't be buying from them again.
February 2, 2026
Unprompted review
Reply from DESENIO US
Hi Andrea
Thank you for sharing your experience with us.
We’re very sorry to hear that the communication regarding your order did not meet your expectations and that our responses came across as unhelpful. This is certainly not the experience we want to provide, and we sincerely apologize for any frustration this may have caused.
Your feedback is important to us and will be shared internally so we can review our communication and improve our service going forward. If you would like us to look into your order further, you’re very welcome to contact our customer service team again, and we’ll do our best to assist you.
Thank you for taking the time to let us know.
Kind regards,
DESENIO
Stylish Art Prints for Home!
Love my experience with Desenio! The website is easy to use, the prints are beautiful, and the quality is better than expected. Everything arrived well-packaged, and once framed, the art instantly elevated my space. I’d definitely order again.
December 25, 2025
Unprompted review
Love!
Loved every print and frame I’ve received from desenio, always well packaged!
December 23, 2025
Unprompted review
Super stylish offer
I think Desenio has a great variety of prints that fit into art deco, vintage, modern and maximalist interior as well.
December 23, 2025
Unprompted review
Buyer Beware
Frames arrived and shipped in a timely fashion. Prints have never arrived, customer service is non existent.
December 16, 2025
Unprompted review
Reply from DESENIO US
Dear Customer,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
DESENIO
I love Desenio
I love Desenio! So many amazing prints to decorate my home with. I love the variety- perfect for all the different styles. Delivery is pretty quick, and their customer service is always very responsive and helpful.
December 16, 2025
Unprompted review
So I ordered some stuff and it kinda…
So I ordered some stuff and it kinda took forever to arrive. when it finally did, it was partially damaged but usable. probably just bad luck. not bad but not great either.
November 19, 2025
Unprompted review
Reply from DESENIO US
Dear John,
We are truly sorry to hear that your posters were damaged during transport. We take great care to ensure that our products are packaged securely for shipping, whether it be in strong, durable tubes or flat packaging, depending on the size and nature of the order. Our goal is always to use the highest quality packaging materials to protect your items during transit and prevent any damage.
Rest assured, our Customer Service team will be in contact with you shortly to address this issue. With your input, we will work together to find the best solution and ensure that you are fully satisfied with your purchase.
Sadly I cannot find any contact information attached to your review. We will request contact information from you so we can reach out and assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.
The delivery was fast and the item was…
The delivery was fast and the item was packaged with great care. The print not only met but exceeded my expectations—we opted for one of the largest sizes, and the blown-up quality was just as sharp and clear as the original picture. I would highly recommend this service!
August 13, 2025
Unprompted review
The art itself is exactly what i…
The art itself is exactly what i wanted. simple and truly modren as i neede. but i can not ignore the delivery issues, if they are upscaling their services this is an area they need to target for improvement.
October 18, 2025
Unprompted review
Reply from DESENIO US
Hi Jalyn,
Thank you for sharing your feedback with us.
We’re thrilled to hear that the artwork matched exactly what you were looking for and that you loved the modern, simple style. We also appreciate your honest feedback regarding the delivery experience.
We’re actively working on improving our shipping and delivery processes to ensure your future orders arrive smoothly and on time.
Should you encounter any issues with deliveries, don't hesitate to reach out to our customer service. We are happy to help.
Best regards,
DESENIO
Verified
This company is not legit
This company is not legit. I contacted them over and over again about how to return something and they never responded. Do yourself a favor and shop somewhere else.
January 19, 2025
Reply from DESENIO US
Hi Patricia,
Thank you for your feedback.
We’re very sorry to hear that you didn’t receive a response from our team regarding your return.
However, we’ve reviewed our records and can confirm that we did reply to your emails each time — it seems there may have been a delivery issue with our messages reaching your inbox.
To make sure we can resolve this for you as quickly as possible, our team will reach out to you again directly to help finalize your return and ensure everything is taken care of.
Kind regards,
Team Desenio
Verified
Beautiful Art & Excellent Service
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was quick and reliable.
I especially love how the prints look even better in person.. the colors and details really elevate any room. I’ll definitely be ordering more for future projects. Highly recommend!
March 2, 2025
Half of my order didn't arrive
Half of my order didn't arrive but order status says delivered. Like come on guys, it's not rocket science - I paid over $300 for two posters with frames and you can't figure it out? At this price point, this quality of service is unacceptable. Also, they claim they'll deliver your order in 2-4 business days. I received only half of my items in 7 days - and the rest is God knows where.
October 17, 2025
Unprompted review
Item not delivered after weeks
Item not delivered after weeks, Wrong delivery, no client service, only some idiotic robot.
October 9, 2025
Unprompted review
Reply from DESENIO US
Hi David,
Thank you for your review.
As our customer service team explained by e-mail, the delivery was incorrectly selected as a parcel shop pickup during your order, which is why your prints have been waiting for collection. This delivery option was chosen at checkout, leading to the issue.
We apologize for any inconvenience this caused. We informed you about the situation promptly, and your refund has already been processed.
Wishing you a great day.
Best regards,
DESENIO Team
Wrongful Charges and Inaccurate Delivery Info
They didn't deliver my framed canvases in the time framed provided, but what was more frustrating is that my order receipt said they DID deliver them. The online contact gives a response from AI, and I only learned that they had not shipped them yet when I called their help line. Worse yet, they charged the wrong amount for no reason at all (my bill was around $230 and they withdrew over $500 dollars from my account). I was assured that I would be refunded for the money (that they were NOT authorized to take) within 14 business days. That time has passed without the arrival of my refund. My canvases did end up arriving (they shipped them one day before I would have been allowed to file a missing claim). The wrongful charge still hasn't been corrected. I have had to call them at least five times and I will have to continue if they don't refund my money. The product is fine, but I will not shop with them again given their lack of accurate communication and accurate financial withdrawal. If a business charges the wrong amount of money for no reason (which is totally unacceptable), they should be quick to resolve that issue. As it is, I have wasted a lot of time on this.
September 22, 2025
Unprompted review
Reply from DESENIO US
Hi Megan,
We are truly sorry to read about your experience. This is absolutely not the level of service we want for our customers, and we sincerely apologize for the frustration and inconvenience caused.
Our customer service team would be happy to contact you directly and assist with your case. Unfortunately, we do not have your order details to do so. Could you please share your order number so we can locate your purchase and resolve this matter for you as quickly as possible?
Thank you for bringing this to our attention, and once again we are deeply sorry for the inconvenience caused.
DESENIO team
Didn't receive my purchase
I was very excited to finally purchase from Desenio. I waited...and waited... and waited for two weeks and still haven't received a tracking number. I asked for a refund--hopefully, I receive that.
September 20, 2025
Unprompted review
Reply from DESENIO US
Hi!
thank you for your review and for sharing your experience. We’re truly sorry to hear that you haven’t received your order or tracking information as expected. That’s not the experience we want for our customers.
We can see that you’ve already requested a refund, and we’ll make sure this is processed for you as quickly as possible. If you have any questions in the meantime, please don’t hesitate to reach out to our customer service team, who will be happy to help.
We hope we get the chance to welcome you back in the future.
Best regards,
DESENIO
Prints are smaller than advertised and…
Prints are smaller than advertised and no help or refund from customer service. Ordered a 20”x28” print and it was 0.5” smaller than advertised resulting in gaps between the art and my frame. Their excuse was that they size the prints to perfectly fit THEIR frames. Beware if you are trying to buy their prints and place them in your own frames I guess.
September 11, 2025
Unprompted review
Reply from DESENIO US
Hello Julie,
Thank you for your feedback, and I'm really sorry to hear about your experience.
We understand how frustrating it must be to receive a print that doesn’t fit your frame as expected. While our prints are sized to fit our custom frames precisely—accounting for a slight trim margin—we realize this may cause issues if you're using your own frame.
Your feedback is extremely valuable, and we’re currently reviewing how we communicate sizing details more clearly to prevent this kind of confusion in the future.
In the meantime, we’d like to make this right for you. Please consider returning your products to us if the framing doesn't provide a perfect result. The Customer Service Team remain at your disposal.
Best regards,
DESENIO Team
Did not receive order as Evri did not…
Did not receive order as Evri did not deliver and decided to return the prints to Desenio. Contacted both parties to complain but neither responded
August 2, 2025
Unprompted review
Reply from DESENIO US
Hi, we’re sorry you haven’t received your parcel. I have double-checked and can see that our agents are already in contact with you and assisting in resolving this issue.
Desenio
STOP! Beware! These are lame posters!
These are posters. This is garbage. This is what you might put up in a dorm room. Do NOT fall for this stupid website. This is a SCAM! They sell the work of a poor quality colored copier. Terrrrrrible quality. Absolute junk!! Beware!!
June 10, 2025
Unprompted review
Reply from DESENIO US
Hi,
Thank you for your feedback.
We are very sorry to hear that you are not satisfied with the quality of our posters.
We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish.
If you have any questions or doubts, please reach out directly to our Customer Service team at [email protected]
Have a nice day!
Poor quality
I ordered a personal print and a frame from Desenio. I purposely purchased a frame because I believed that if I ordered both the print and the frame they would fit together well. They did not. The photo was too long horizontally, and short vertically. I placed the photo in the frame and I could see the frame cardboard behind the print. The photo print had waves in it because it was too long for the frame. I do not recommend Desenio. Desenio did not ensure that the photo fit the frame and this is very basic especially given that they frame and print wall art. One other note: Notice on their website they do not post reviews from customers. It should give you pause.
May 8, 2025
Unprompted review
Reply from DESENIO US
Dear Client,
We are truly sorry to hear that our prints and frames did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. We also take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork.
If you believe that the quality of your print or frame may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
Verified
Poor quality pic and sizing
April 7, 2025
Reply from DESENIO US
Hi Jamella,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
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