first direct Reviews 36,620

Very kind call handler forgotten his name ! Had a good sense of humour too . I had purchased a new phone and was having trouble recovering online banking access and Apple Pay. This was sorted quickly... See more

My requests are always simple, usually transfers between our accounts, or those of family. Recently, a car purchase was dealt with well, the necessary enquiries made to make sure all was well. Pleas... See more

I've been with first direct a number of years now and find them an excellent bank. I've never had any real issues and on the rare occasion that I've rang them they answered straight away and deal with... See more

Not one for reviews usually but credit where credits due. Notified of some unusual activity on my debit card and the support I received from the FD team was fantastic. Quickly ascertained potential... See more

Very poor complaint handling. We waited over a month for a response, only for a random agent to clearly decide the outcome before reviewing any evidence. We had to make several follow-up phone calls o... See more

I’ve used FD since they started & had no issues, or certainly none that are not resolved by their wonderful staff, over the phone. I find the app simple & easy to use. I have had annual regular s... See more

I was with Midland Bank as I started my working life & then moved to First Direct when it opened, as its phone based service suited my lifestyle. Today I still conduct all my banking over the phone as... See more

First Direct app makes everything so easy...transferring money to other accounts and viewing statements. There is the added bonus of a £250 overdraft, always a great help. And chatting to a chatbot... See more

After more than 50 years with a high street bank that promised to be by my side..but wasn't, I apprehensively changed to First Direct, a little nervous at no high street presence. I needn't have worri... See more

Ive never written a review,not my sort of thing,but if it encourages this bank to keep things the way they are then its worth the bother. 50 years of being messed about by high street banks,I shoul... See more

Don't really like leaving reviews however, Dealing First Direct is never a bother, always a kind listening person on the other end of the phone talking me through things 24/7. This is how banking s... See more

Banked with First Direct since 1995 and always great service ! Recently two scam attempts same day from Amazon U.S.A for very small amounts. I contacted First Direct who passed me to the Security depa... See more

I have been with First Direct since the day they launched their online account (or very soon after) and I have always experienced efficient, friendly knowledgeable service. Phones are answered quickl... See more

The customer service at first direct is excellent and it's great to use the app and phone 24/7. Watching the recent video between Chris Pitt and Bella lacked proper introduction to whom Chris was unti... See more

With all the new digital banks out there it’s so refreshing to know that First Direct is still there as the best traditional bank! All the gimmick banks like Monzo, Starling, Chase etc are not a patch... See more

Have been with 1st director over 20yrsand never had an issue they couldn't sort out. Can easily talk to an operative on the phone who is knowledgeable. Commission free use of debit cards abroad wi... See more

Extremely efficient and helpful customer support team. Polite and understanding in any situation. First Direct is an excellent bank, one which others could do well to emulate. A great App, and a tel... See more

Been with First Direct for over 20 years, after leaving another large Bank,due to terrible service. First Direct have been amazing. So much support, great products, super friendly team, always availab... See more

Have been with FD since since its conception and the fact that I'm still there would say it is pretty good. The agents are less professional than in past years and appear less well trained but mostly... See more

I have banked with First Direct for about 20 years & have never once regretted moving from my previous bank. Their prompt action to possible frauds or scams are second to none & make me feel very con... See more

For me the Bank is Awesome ; as Connection to 'Voice' is Fairly Swift. I have other accounts with other Banks that tend to Give 'Short Shrift'. Set up to Deal with 'Folk by Phone' ; Staff are... See more

Best bank - and best banking app - I've ever used. Had my main account with them for over 40 years and no intention of changing. Been through many, many others over the years for savings, investment... See more

Switched to First Direct about 5 years ago after a lifetime of frustration and being overcharged by high street banks ( HSBC.. awful.. and FD are part of them ? How can the two be so different???) F... See more

Customer service is fantastic - I bank with 5 banks in 3 countries and FD has the best customer support by far - 5 star. But - their banking app is the worst by far, 1-star - and despite being ca... See more

I’ve been with First Direct for 20 years and previously been very impressed but today I’m really angry with them. They’ve applied a blanket policy (which I believe to be discriminatory) and despit... See more

Like telephone service. Do not like Perks- not necessary and too complicated to access. Tried once never again. You could simply choose a customer randomly then contact them and offer a choice of e... See more

Great banking experience. If I could move my business account to them I would. Always answer the phone promptly, use the latest voice recognition security so you don’t waste time answering countless q... See more

Great app and overall service online a d telephone support. Should have switched yrs ago . Supporting me with supporting Mum as POA helping with her finances as she can't handle tech abd gets wiped... See more

Initially had concerns but having spoken with them to set up account needn’t have worried. Should have jumped earlier as stayed with other high street bank until it closed in my town. Agent who spoke... See more

Love it. I switched about 30 years ago and wild horses couldn't drag me away. I am a bookkeeper so have dealings with many banks both large and small and none come close to the user friendliness of Fi... See more

I have been a customer for over 30 years! pretty much since FD launched in early 90's. Continue to recommend to everyone who ever asks me for a Bank recommendation. Regular user of both telephone bank... See more

The member of staff was very efficient. She helped me transfer a sum of money to a large company which didn’t appear when I scrolled through the drop down list. She was patient and did a thorough job... See more

Hassle free App banking with superb customer service used for last 10 years. Glad to hear from Chris & Bella’s video that fixed Rate ISA is coming. Would get 5* for rewarding customer loyalty if offer... See more

I have been with First Direct since it changed from the Midland Bank, i.e about 66 years. The bank has always served me well and I find their current online security system excellent and streamlined... See more

Customer prob 30yrs and just about every single time I have an interaction with the bank now its shambolic!! They either dont answer via phone, or tell you online via your own bank portal they cant he... See more

App is fab for everyday, website brilliant I can check if I have any future payments set thatbInhad forgotten about. Call centre just as I would expect friendly helpful and most importantly in thi... See more

Great banking service and easy to use app. I’ve been able to set up standing orders and manage my accounts quite easily. Their customer service is second to none and even helped me with a problem canc... See more

I've been with first direct for decades now and wouldn't be with anyone else. I do struggle with online transactions due to disabilities but when I am well enough, I find them pretty straightforward t... See more

I love First Direct, the App is brilliant and so is customer services! I had some suspicious activity on my account, they contacted me straight away and blocked the fraudsters, the guy on the phone wa... See more

Easy to use, very reliable. So far, there's never been a case where the system refused to behave or misbehaved once open. Of course, First Direct also have accounts that pay over the current average "... See more

I've been with First Direct for over 25 years and I can honestly say I have had only positive experiences! I travel extensively so shifted to online banking straight away, and later the App when it be... See more

I wouldn't recommend First Direct. Their app constantly shows the wrong balance. Their debit card keeps rejection your purchases. Which is very embarrassing. Their app makes it impossible to manage yo... See more

I am a high earner with an almost perfect credit score, and applied to switch recently. But apparently I don't qualify for the smallest of overdrafts. Not willing to discuss reasons at all. Just com... See more

They are helpful, and make sure you understand what traction is best to suit my needs. I like that I can ring anytime in the early hours. They have improved on telephone wait time. (Maybe because of h... See more