I filed both Federal and State. Price and accuracy are great. I did my taxes in parallel w/ TurboTax and got the same numbers. So why just 3 stars? Because they don't support IL-2210, whic... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
First, is they don't let you review them at their website. The reviews are probably phony. Second, they do a great job with Federal returns. Third, they're terrible on state returns. I found it imposs... See more
Company replied
Their website deleted a form after I entered it, unbeknownst to me. It affected my return amount significantly, so I needed to file a return. They would not waive the fee to file an amendment. So I en... See more
Company replied
They do not have all credits for 2025. Showed us owing alot of money. Went on another site entered exact same information and we are getting back a decent amount.
Company replied
I e-filed my federal and state taxes. Federal went through fine. My state taxes, however, did not. I qualify for a Veteran's property tax credit. In prior years I've filed using HR Block and had t... See more
Company replied
I've used FreeTaxUSA for several years now, as an alternative to TurboTax. I think I paid $15 to file my state taxes, nothing for federal. The website is very easy to use, walks me through the process... See more
Company replied
The first year i had no problem then the next i didn't get my tax return and discovered freetaxusa had only filed one of two states. So i mailed in the state they missed and thought i was done. Anothe... See more
Company replied
I’ve been using this site for a few years, and it’s worked very well for me. The main reason I started using it is that it could handle all of my forms without an additional charge, unlike some other... See more
Company replied
FreeTaxUSA is a breath of fresh air in the tax-filing world. Its clean, productivity-driven interface keeps you focused and moving without the usual clutter or upsell pressure. Pricing is transparent... See more
Company replied
Filed taxes for my granddaughter on this tax sight, and she has not received her refund. I was also charged money to do PA taxes. She hasn't got her refund back. When checking with IRS where is my ref... See more
Company replied
This was a great experience. The application was easy to use and it pulls from my previous years to help fill in information. Places like Turbotax makes you pay for access to your previous informatio... See more
Company replied
I've used freetaxusa for years. Last year, there was a problem with my state tax; I filed early (Feb.) and I guess there was a state update that free taxusa hadn't updated on their end. This year, my... See more
Company replied
I did my 2024 tax returns through FreeTaxUSA and had an “underpayment” problem with my Oregon State return. According to the State, there were three possible reasons for the mistake, two of which were... See more
Company replied
I read some of the negative reviews, and it seems either technical issues or unique situations were an issue - honestly, this is a free service (for federal taxes, $15 for state)! My taxes are not sim... See more
Company replied
This is a horrendous online tax filing service. I just read multiple posts describing the same problem I had using the FreeTaxUSA site. After doing both state and federal data input for my return, it... See more
Company replied
Completed entire return. Only at the very end was told e-file unavailable. Also EIN required — even though IRS transcripts mask EINs. Wasted hours. No warning.
Company replied
Hello, I have never received my 2023-2024 refund. I filed tax using free tax USA, the payment never lends on my bank. I am seeing their routing & bank on my 1040. There was an option for me to fil... See more
Company replied
This was my first time filing my return with Freetax USA it was quick and easy I'm a very happy customer. It didn't charge me a lot like TurboTax I'm looking forward to filing again next year.
Company replied
I used Turbo Tax for many years but because of the increase in fees I tried FreeTaxUSA 8 years ago. GREAT decision! I've never had any problems with filing and my husband is self employed so taxes c... See more
Company replied
I normally have used T-Tax for years. Due to price increases I bought HR Block due to it being cheap. Big mistake, Would import almost nothing, and would not work for Wealth Front. I manually imp... See more
Company replied
Earlier this year, I discovered that I had some unfiled returns. TurboTax could not be used, so I searched for a solution. Having used FreeTaxUSA in 2020, I reached out to them. They still had retu... See more
Company replied
At first, it seemed like really good software until I needed support from a tax preparation agent versus just general support. I paid for general support at 7.99 and then in order to get to pro sup... See more
Company replied
I used Turbo Tax for years. Then a couple years ago I wasn't able to import an item I needed as they had a glitch. Told them I was going elsewhere and they said I could not get a refund because I or... See more
Company replied
Need to update formulas and algorithms; comparing with OLT, filing 1 w2 the refund is really small compared with OLT. Takes your IT group along with an accountant and fix it
Company replied
Used to be good, but getting bad past couple years. Last year I paid to file state but then it would not allow state to be filed after the fact and advised due to it being the previous 2023 year it ha... See more
Company replied
We are going in the world of AI. I have been able to download items to a floppy disc since at least 2000. This company has no record of ny tax return from 2016. I can't even log in because the softwar... See more
Company replied
Just as easy and turbotax and far less pushes for upsales during proccess. Sucks you have to pay for state really but 14.99 isnt that crazy. [Really really bizarre though that to apply your refund... See more
Company replied
Hello, I have never received my 2024 refund. I filed tax here, the payment never lends on my bank. I am seeing you guys bank on my 1040. There was an option for me to file and pay later, I thought... See more
Company replied
Didn’t get my federal income tax refund it was supposed to be in my bank on feb 26 which is today where my refund free tax USA I need it
Company replied
This year 2025 Taxes on this platform was awful. I ended up just leaving a using an another tax platform. It was so confusing when I got to the end and there was all these stupid warnings. It said I d... See more
Company replied
I had used them for years, but this past year it was really disappointing. However, I had to file a late and an amended return and that is where the issues began. I am still trying to file an amend... See more
Company replied
I had used Turbo Tax the last two years, My returns are no longer complicated, Decided to try FreeTaxUSA. It is very basic platform, All went well until I went to file My return was rejected,... See more
Company replied
The software did not input my complete bank account number, and I only found out after it was filed with the IRS. I then tried to make sure it was correct for my state return, but low and behold, th... See more
Company replied
I filed my taxes on the 9th of March. I paid for the extra support. Their idea of extra support is to tell me to call the phone number that I already have. What is support to them. One of mr tax refun... See more
Company replied
I filed tax yesterday and i just checked today my account number and it’s totally changed automatically they change your account number to Green Dot bank
Company replied
This is my 3rd year using FTU, and it keeps getting easier and easier. I used to use TurboTax, ugh. I'm so glad I don't have to anymore!
Company replied
I'm unemployed so needed to choose a free tax software via the government website that listed several tax partners. Out of about 8 options there were only two choices for me based on my state and... See more
Company replied
My return is 4 months late. Using them. I did everything I can bought al the upgrade packages. And was told just wait. I still have not got it and they want they're 47$ no matter what. I can pay it, b... See more
Company replied
They do Federal return free if income is low enough. They flash a page about YOUR FED & STATE TAX RETURN IS FREE . BUT WHEN YOU GO TO FILE They suggest efile muc... See more
Company replied
Chose April 15 for payment and after submitting return the system changed the payment to date of submission, so now I'm paying in January.
Company replied
I’m having a terrible time with Freetax USA . I follow both my federal and New Jersey state tax with them. When submitting my New Jersey state tax an error message came up, saying something went wrong... See more
Company replied
This is the first year Free tax USA has been used to file my taxes and I STILL do not have my federal. Its like no one knows nothing about where my money is and I am very frustrated as I have a son t... See more
Company replied
I have been using free tax usa for about 3 years. I left HR Block for wrongful charges. I did not know that I have been paying $40 to have MY MONEY deposited into my account. I was told I agreed to it... See more
Company replied
this place is horrible. i got lost out on $400 tax return. turbotax said what i should actually get back.
Company replied
Company details
Written by the company
100% Free Federal Tax Filing. Do it right. Do it free. E-file your tax return directly to the IRS. Prepare federal and state income taxes online.
Contact info
PO Box 51048, 84605-1048, Provo, United States
- [email protected]
- www.freetaxusa.com
2.7
Poor
139 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I efiled my federal and state taxes on…
I efiled my federal and state taxes on 1/25/26 and TaxFreeUSA owned by Tax Hawk stated my taxes were accepted by the IRS and the State of Colorado on 1/26/26. I have contacted them for a refund because as of today, 2/11/26, they still do not have my taxes. TaxFreeUSA informed me it would take weeks and if I wanted any further information, I would have to pay to upgrade my account. I can file my taxes directly on the State of Colorado website and they would have them now, but you are not allowed to file twice. Last year they blamed a delay on a tabor refund. Two years of issues with state taxes. I spoke with the tax division and they said TaxFreeUSA is giving me false information. I want my $15.99 that I paid for the State taxes refunded and have filed a BBB complaint.
February 11, 2026
Unprompted review
Reply from FreeTaxUSA
Hi Marsha! We're sorry to hear you're not satisfied with your filing experience. We understand waiting on your refund can be frustrating. Colorado's website states that most refunds are received in 3-5 weeks after e-filing, which would mean you can expect your refund around 2/16 - 3/2 (for returns accepted 1/26).
https://tax.colorado.gov/refund
Our customer support agents are happy to help you free of charge via email and you may reach them any time by selecting the support option in your account. They can help you confirm that your returns were accepted and are being processed.
If you feel you're not getting adequate assistance with our support team, we'd be glad to assist you further. I've sent a request for your information if you need additional help. Please be sure to include your email address when responding to the request so that we can look into this.
Not up to date with credits
They do not have all credits for 2025. Showed us owing alot of money. Went on another site entered exact same information and we are getting back a decent amount.
January 28, 2026
Unprompted review
Reply from FreeTaxUSA
Hi Laura! We're sorry you were not satisfied with your filing this year. While we are still waiting on a few state tax agencies, we are completely up to date federally. There are a few states that we are waiting hear back from as they are late finalizing updates for the year. If there is a specific credit or adjustment you're expecting on your return but aren't seeing it, please don't hesitate to reach out to our customer support agents within your account. They'd be glad to review your return to provide additional details or instructions.
This was a great experience
This was a great experience. The application was easy to use and it pulls from my previous years to help fill in information.
Places like Turbotax makes you pay for access to your previous information or they will delete it and make you manually add everything in again.
February 7, 2026
Unprompted review
Reply from FreeTaxUSA
Hey Mary! I'm so happy you have enjoyed our software! Thank you for coming back to us each year to prepare your taxes!
Fed rtrn free if income low enough
They do Federal return free if income is low enough.
They flash a page about YOUR FED & STATE TAX RETURN IS FREE
.
BUT WHEN YOU GO TO FILE
They suggest efile much faster! The final pages want you to agree to they can take "fees from your refunds if any" No where did i see how & when what fees.
Tried to go back to those pages but couldnt. Logged me out back button.
.
To top it off my credit Union didn't get 1099 to me until Feb 7th. After my federal & state had been approved. Had to do an amendment ASAP!
.
AGAIN NO INDICATION OF FEES In the tax app.
$15.99 efile State
$16.98 efile amended state
$24.99 processing fees
$7.99 upgrade support.
.
This information should be next to the option example
E-file is FASTER But $15.99
Amendment e-file $16.99
.
Processing fee $24.99
ON WHAT? WHEN?
No matter what? If you efile?
.
So if i understand these undisclosed fees, My FREE FED & STATE COST ME $57.96 assuming they don't charge for amended Fed rtn in which case my rtn $74.94
These amounts i looked up on Google Ai. I have not seen my return yet.
.
But this information makes me feel like i got swindled.
I could have used other free for my $0 taxable income level & $155 grocery credit refund.
.
Turbo***** free $0 for simple tax returns
.
In my opinion they intentionally HIDE & mislead you about Costs
.
They're reply says rates & fees are in website.
So what? Middle of tax return stop log out, go to website to look for costs for free tax return?
If i get my grocery credit. I'll change this review. Otherwise not.
February 7, 2026
Unprompted review
Reply from FreeTaxUSA
Hi there!
As advertised on our home page at www.FreeTaxUSA.com, the federal return is $0. On our website, the preparation and e-filing of your federal return is always 100% free. We never charge any fee to e-file any return.
We do charge a small, flat fee to prepare your state return, but each return includes all supported forms; we will never charge more if your return is more complicated. There is no obligation to file your state return, however, and you are always welcome to try it before paying to see if it works for you.
Should you not want to pay using your credit card, there is an option to pay using your refund, which does include an additional fee that is disclosed immediately should you choose that option.
You can see more about our pricing at this link:
https://www.freetaxusa.com/pricing/
We feel that our direct pricing for optional upgrades, ease of use, and access to customer support make our product the best value in the industry.
Website Glitches
Their website deleted a form after I entered it, unbeknownst to me. It affected my return amount significantly, so I needed to file a return. They would not waive the fee to file an amendment. So I ended up needing to pay $35 to file, which is not free despite their name. Very disappointed in their refusal to fix their mistake. I would have happily gone through the trouble of the amendment if they had just met me in the middle and covered the extra cost. I’ll go back to H&R next year. They’ve never messed up, the process is faster, and it ended up being the same price.
February 5, 2026
Unprompted review
Reply from FreeTaxUSA
Hi Jordan!
I am very sorry you have had such a frustrating experience. I would like to look into this for you and see what has happened. I've sent you a request for information. Please be sure to reply with the email address on your FreeTaxUSA account with us so that we can research your issue further. We look forward to assisting you.
Great service, cheap and easy.
I've used FreeTaxUSA for several years now, as an alternative to TurboTax. I think I paid $15 to file my state taxes, nothing for federal. The website is very easy to use, walks me through the process, and I've always gotten my refund very easily. Very happy to support any company besides TurboTax that doesn't jack up the prices unnecessarily.
February 5, 2025
Unprompted review
Reply from FreeTaxUSA
Hi Jo! Thank you very much for taking the time to leave a review. We are so happy to hear you have been pleased with the process of filing your returns with FreeTaxUSA. We look forward to assisting you with your filing needs in the future.
Terrible experience. I need my money back. Money never lends.
Hello, I have never received my 2023-2024 refund.
I filed tax using free tax USA, the payment never lends on my bank. I am seeing their routing & bank on my 1040. There was an option for me to file and pay later, I thought you guys would have deducted your fees and send me the rest. I haven’t received a cent so far. What should I do? Who should I contact?
April 3, 2025
Unprompted review
Reply from FreeTaxUSA
Thank you for reaching out to us. When you select to pay our fee with your federal or state refund, you set up a temporary bank account with Civista Bank, a division of the Santa Barbara's TPG group. This bank account information is printed on your federal and state return and e-filed to the IRS and your state along with your direct deposit information.
The IRS and your state will deposit your refund into the temporary bank account (shown on the return), our fees will be extracted, and the remainder will be deposited into the direct deposit account you provided.
If you haven't yet received your refund, please first track your refund's release with the IRS and your state. You can find the IRS refund tracking tool here:
https://www.irs.gov/wheres-my-refund
Once your refund is released from the IRS and/or your state, it will be sent on to TPG to withdraw our fees and issue the refund. Once you see that the IRS or state tax agency has released your refund(s), you may check the status of your refund at this link:
https://taxpayer.sbtpg.com/login
The timing of your refund is in the hands of the IRS or state tax agency. They do not update us with refund delay information or details regarding to changes of your refund amount.
Should you have any questions about your FreeTaxUSA account, we have support agents that would be happy to assist you. Please select the support option shown at the top of your screen within your FreeTaxUSA account and you can reach out to them there.
My experience is terrible. Till these these days, I haven’t received my 2023, 2024 money
Hello, I have never received my 2024 refund.
I filed tax here, the payment never lends on my bank. I am seeing you guys bank on my 1040. There was an option for me to file and pay later, I thought you guys would deducted your fees and send me the rest. I haven’t received a cent so far. What should I do? Who should I contact?
April 3, 2025
Unprompted review
Reply from FreeTaxUSA
Thank you for reaching out to us. When you select to pay our fee with your federal or state refund, you set up a temporary bank account with Civista Bank, a division of the Santa Barbara's TPG group. This bank account information is printed on your federal and state return and e-filed to the IRS and your state along with your direct deposit information.
The IRS and your state will deposit your refund into the temporary bank account (shown on the return), our fees will be extracted, and the remainder will be deposited into the direct deposit account you provided.
If you haven't yet received your refund, please first track your refund's release with the IRS and your state. You can find the IRS refund tracking tool here:
https://www.irs.gov/wheres-my-refund
Once your refund is released from the IRS and/or your state, it will be sent on to TPG to withdraw our fees and issue the refund. Once you see that the IRS or state tax agency has released your refund(s), you may check the status of your refund at this link:
https://taxpayer.sbtpg.com/login
The timing of your refund is in the hands of the IRS or state tax agency. They do not update us with refund delay information or details regarding to changes of your refund amount.
Should you have any questions about your FreeTaxUSA account, we have support agents that would be happy to assist you. Please select the support option shown at the top of your screen within your FreeTaxUSA account and you can reach out to them there.
I e-filed my federal and state taxes
I e-filed my federal and state taxes. Federal went through fine. My state taxes, however, did not. I qualify for a Veteran's property tax credit. In prior years I've filed using HR Block and had to print and mail my taxes because they don't provide e-filing for the state taxes. So this year I did some research and found that freetaxusa.com offered e-filing for state taxes, even with the Veteran's property tax credit.
Every screen was reflecting accurately - $3453 refund - until I signed and submitted my e-file. Suddenly and without any explanation, I now am owed $0 in my state tax refund. The freetaxusa, which wasn't free, made an ERROR on my state taxes by REMOVING my information on their forms. I went back through every page and FOUND their error.
I will now have to amend my state taxes. I'm ABSOLUTELY PISSED. I've never had this problem before. I would highly recommend that you do NOT use freetaxusa.
February 2, 2026
Unprompted review
Reply from FreeTaxUSA
Hey Heather!
I am so very sorry you have had such a frustrating experience. I am happy to dig into this for you and see why this has happened. You should see that I have sent you a request for information. Please reply with the email address in your account with us and we can look into this for you.
Gone downhill fast...
Used to be good, but getting bad past couple years. Last year I paid to file state but then it would not allow state to be filed after the fact and advised due to it being the previous 2023 year it had to be mailed in. They already knew this before charging me though! So I contested the scam charge on my credit card. Now this year, they declined my payment and stated bc of "payment issues" last year I could not file state or make payments this year?! I emailed them and they said bc I did a chargeback last year they were charged a fee for that and I'd have to reimburse them to ever make a payment with them again! They scammed me and bc they didn't get away with it they are blocking me?! Wow! Nope.... Will be filing state on the direct state .gov site for FREE from now on. IDK if I technically am doing my taxes twice - I'm never paying these scammy online companies a dime ever again!!!!
February 1, 2026
Unprompted review
Reply from FreeTaxUSA
Hello! Thanks for taking time to let us know about your experience. We do notify customers on multiple screens, including the initial pages of the process, that e-filing a 2023 prior year return is currently only available to customers with an IP PIN.
Our website charges a fee to prepare your state return. That is, we charge a fee to calculate your tax due/refund and place the correct numbers in the right place on your tax forms. This fee is the same regardless of whether you e-file or mail a paper return.
If you ultimately choose not to file after making payment, we ask that you reach out to our customer support to request a refund instead of initiating a chargeback, which costs us the fee paid plus additional fees.
Fast, easy and free for fed and state (PA) for daughter's simple return
Fast, easy and free for fed and state (PA) for daughter's simple return. Easy upload of last year's H&R Block return. No upselling.
January 31, 2026
Unprompted review
Reply from FreeTaxUSA
Thanks for taking a moment to leave a review of your experience filing with us, MaryAnn. We're glad to hear you enjoyed the process as well as our upfront pricing. We look forward to helping with your future filing needs.
E-file unavailable, no transcript filing
Completed entire return. Only at the very end was told e-file unavailable. Also EIN required — even though IRS transcripts mask EINs. Wasted hours. No warning.
January 24, 2026
Unprompted review
Reply from FreeTaxUSA
Hey Colton,
I apologize for any difficulty you had with e-filing your tax return. Since you don't directly send your W-2 form when e-filing, the IRS does require that the EIN be included with your filing. I apologize this was not made clear earlier in the process. If you don't have your original W-2 form in future years, a local tax professional is able to request an un-masked transcript for you to get your EIN for e-filing purposes if needed. Please feel free to contact our support team if you have any other questions about your tax preparation.
This year 2025 Taxes on this platform…
This year 2025 Taxes on this platform was awful. I ended up just leaving a using an another tax platform. It was so confusing when I got to the end and there was all these stupid warnings. It said I did not enter my W2’s for 2024 and I know I did. I went back and checked. I just was a wreck from all the warnings. They did say just ignore but really!! Anyway I am done with them!!
January 17, 2026
Unprompted review
Reply from FreeTaxUSA
Hey Martha,
I am so sorry you had a difficult time with out software. We try to provide a simple format and easy to understand instructions. I apologize for not meeting that expectation to you this year. If you give us a chance again in the future, please reach out to our support team with any questions. Our goal is to help you get through the software the best way possible.
Great price and simple to use
I used Turbo Tax for years. Then a couple years ago I wasn't able to import an item I needed as they had a glitch. Told them I was going elsewhere and they said I could not get a refund because I ordered online - so beware. I then went to FreeTaxUSA. No, you cannot import but once you do it the first time they carry over the information except for amounts for current year. The input is simple and a couple time I needed a Pro (cost $44) and worth it. My issue and not the layout. So, no cost for the Federal and the State and Pro and audit protection was around $81. With the other agency I was paying close to $200 for all those services. No regrets about changing. Love FreeTaxUSA. In fact, my sister and niece are also using it with same input as me.
January 23, 2026
Unprompted review
Reply from FreeTaxUSA
We're so glad to hear you've enjoyed using our services, Diane! Thank you for choosing to file your returns with us.
Chose April 15 for payment and after…
Chose April 15 for payment and after submitting return the system changed the payment to date of submission, so now I'm paying in January.
January 23, 2026
Unprompted review
Reply from FreeTaxUSA
Hey Joe,
I am sorry you ran into issues with your tax payment. I have sent you a request for information if you would like me to look into what happened. Please include the email on your account in your reply. This is very unusual since we cannot change dates for payment in your account.
If you entered a date, it sounds like you selected electronic withdrawal as your payment method. Electronic withdrawal payments are handled directly by the IRS or state-we do not touch any payment funds. The date you give is the earliest they are allowed to pull money from your account. Typically, they will not process your payment until they are done processing your tax return.
If you are now getting late fees and penalties for late payment, you can reach out to the IRS and state and prove that you did give authorization for on time payment and should not be penalized due to their delay. Please reach out to our customer support team from within your account if you have any other questions.
This is my 3rd year using FTU, it's the best!
This is my 3rd year using FTU, and it keeps getting easier and easier. I used to use TurboTax, ugh. I'm so glad I don't have to anymore!
January 23, 2026
Unprompted review
Reply from FreeTaxUSA
Hello Helgen X! We are so happy to hear you have enjoyed using our software and that it continues to exceed your expectations. We look forward to continue to assist you.
This was my first time filing my return…
This was my first time filing my return with Freetax USA it was quick and easy I'm a very happy customer. It didn't charge me a lot like TurboTax I'm looking forward to filing again next year.
January 19, 2026
Unprompted review
Reply from FreeTaxUSA
Hi there, Michelle! We're so glad to hear of your excellent experience with FreeTaxUSA. We'd like to thank you for making the choice to file using FreeTaxUSA this year. We look forward to providing you with a smooth and affordable filing experience in the years to come.
FreeTaxUSA: Gets The Job Done
FreeTaxUSA is a breath of fresh air in the tax-filing world. Its clean, productivity-driven interface keeps you focused and moving without the usual clutter or upsell pressure. Pricing is transparent and upfront, so you always know what you’re paying before you file. Compared to TurboTax and H&R Block, it’s noticeably easier to use, with a smoother, more intuitive flow. The UI is genuinely wonderful—simple, modern, and designed to get you in and out with minimal friction.
January 15, 2026
Unprompted review
Reply from FreeTaxUSA
Hey Ariel! I am so happy to hear that you have had a stellar experience with FreeTaxUSA! We are grateful to have you as a customer and aim to continue providing you with the best product possible while maintaining our low price.
Great site, definitely try it out.
I’ve been using this site for a few years, and it’s worked very well for me. The main reason I started using it is that it could handle all of my forms without an additional charge, unlike some other “free” sites. The interface isn’t perfect, but I’ve always been able to find what I need, and I haven’t encountered any technical issues that I can’t get around. I would definitely recommend that anyone who feels they don’t need professional preparation and who wants to save some money try out this site.
December 1, 2025
Unprompted review
Reply from FreeTaxUSA
Hi Terrence! We sincerely appreciate you taking the time to let us know you have enjoyed filing using our services. Your choice to file using our software is truly appreciated. We look forward to assisting you with your future tax return needs.
So much for paid support
I filed my taxes on the 9th of March. I paid for the extra support. Their idea of extra support is to tell me to call the phone number that I already have. What is support to them. One of mr tax refunds that I paid them extra to double check has now been reduced by 91% by the IRS and the only thing I get from these people is the phone number that I already have. Paying for the extra support is a joke. DON’T PAY FOR ANYTHING EXTRA. It’s not worth it.
December 18, 2025
Unprompted review
Reply from FreeTaxUSA
Hello, Milissa,
We're sorry to hear you're having issues with receiving your refund. Once your return has been accepted, the processing and timing of your refund is in the hands of the IRS. For security reasons, they will not discuss the processing of your refund with anyone not listed as a taxpayer or spouse on the return, including the tax preparation service you used to file.
We guarantee the accuracy of our calculations based on the information entered. If the IRS made an adjustment, they will mail a letter that explains the adjustment.
If you've contacted support regarding assistance understanding the adjustment and it has been unsatisfactory, we'd like to look into this further. We've sent you a request for more information. Please include your email address when responding to this request and we'd be happy to assist you further.
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Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.