Hrblock Reviews 1,332

Entered everything, then it wants me to review a few things, one is a SSA-1099. I DO NOT GET SOCIAL SECURITY. So why is it putting that in there? I can find no help for my issue. Then when you do review you have to go all the way back through the whole thing again. What is wrong with you people?

I gave them a 1 star because it will not take anything less, I arrived for my appointment for 6:00PM at 5:30Pm. Ms. Karen W. came out at out at 545PM and looked at my tax forms and stated that it was a lot of work. she then looks at another client paperwork and says I will do this one because it's easy. She came over to me and stated can I do this one first it will take 5 minutes. It was 0630PM when I complained about sitting there for an hour, Ms. Louise M. came out and look at my forms and stated I am tried and this going to take too long. She than asked a Mr. Sebastion to do it. As Mr. Sebastion was doing my taxes Ms. Louise M., kept coming over interrupting Mr. Sebastion asking him to rebut his system, he stated please I am almost done she stated she did not care she wanted to go home she was tired. I have called the manager of this place for a week straight, left messages with zero result. I have never been treated like this in any business.

I filed with them this year and the irs rejected it! I tried to contact the blockheads and the only way I could talk with someone was to upgrade to a more expensive version! Apparently, there is a difference between a 1099 and a ss-1099. Block doesn’t allow you to differentiate between the two and the IRS rejects it if you have taxes taken out of your social security! Block won’t give me an opportunity to discuss this with them! This was my first and last time using them!

NO PEACE OF MIND IF YOU GO HERE

Had taxes done on January 10th and my E-file was kicked back due to my “tax expert” spelling my youngest sons last name wrong and even with giving all my documents needed to see names and spelling. Had to do my own detective work to find anything out and not one “expert” could tell me why it’s taking so long. The kick back then triggered my state return to then instead of direct deposit as I set up and double checked to make sure numbers matched was then sent a check and here it is a week after the state says it’s been issued my money and still not here and now I wonder with the federal even with it being separate entities will it affect it also??? DO NOT GO HERE AND DO NOT WAIST YOUR MONEY AT H&R Block. I WILL NEVER GO BACK AND YOU CHARGED ME 364 for this crap!??? I would like to add that this money is planned for my sons and I to move as we have till the end of this month and this is why I filed early. You do not understand some people are in desperate need of every dollar they can get back so over charging me for this kind of results is wrong and just shows how little H&R Block cares for hard working families especially a single mom of two boys. The only thing the office management can say is “there’s nothing I can do” I WILL NEVER BE BACK!!!! Useless worthless tax experts you don’t even care the amount of no peace of mind you leave me with.

This application is just clunky. Cannot easily navigate between various inputs…e.g. income and deductions. Positive deductions not correct but could not get back to those pages to verify. Painfully frustrating. Went to a different solution. Save yourself time and money. Avoid.

I will never use h&r block again. I hit a wrong button and I called them. They transferred me to somebody that they gave me a phone number to call. I accidentally hit a wrong button regarding direct deposit. There is a card called emerald. I guess I never heard of it. Anyhow, it's supposed to go on emerald card. I don't have an emerald card. I don't know what it is and they just will not change it. My checking like I want it to. There you go

Erik Morgan at Annapolis, Maryland office on
Soloman's Island Road provided an outstanding customer experience. Highly recommend this tax pro!

Why is it I make an appointment I get there then some guy that doesn’t have appointment gets seen first. Because the lady at front was taking appointments I told her just to give me back my documents I’m disappointed in there service

DO NOT buy!!!!!I have spent OVER an HOUR with online chat, first because the free federal efile activation code was invalid, she gave me three more different ones and said to try again, NEVER did any work, then she emailed me a patch to download, never worked as the system keeps saying "can not connect to HR block server" - and no, it's NOT an internet issue, been getting this same message for over a week, the update WILL NOT WORK. What's more, EVERY SINGLE time I re-attempted to file according to the chat person's instructions, it put another pending State e-file charge on my debit card, so there is now $140,- holding pending!!!!!!!!! don't buy this crap - it worked fine in year's past but 2025 edition is horrendous!

I went in for my "free" double check at the holiday park location to see if I can find any errors on my 2024 tax return. My appointment was with David Cardonas at 2pm of which he didn't see me until 2:45pm - no biggie. When I asked him to review my 2024 return under the "free" double check, he told me that my return was too complicated for him since I sold my home in 2024. I must have been the only customer he's dealt with that sold a home before or had a brokerage account as that too seemed to baffle him (and he was the "master" accountant per their website). All I needed was a double check to see if there were any errors and he didn't even want to bother as he said "why don't you come back when I'm not as busy".

Avoid this location at all cost

H&R Block Pro made a basic tax error and refused to honor their own refund guarantee.

I used H&R Block’s “Tax Pro” service for a moderately complex return (married filing jointly, multiple brokerage accounts, RSUs/ESPP). All documents were uploaded early. The preparer ignored a required 1099 Supplement and entered a $0 cost basis, causing me to overpay about $1,000 in taxes.

The mistake was confirmed and corrected via an amended return, and the IRS refunded the overpayment. However, H&R Block refused to refund their ~$800 fee, despite advertising a “Maximum Refund Guarantee” for exactly this situation. Their justification was flimsy and based on a scratch spreadsheet I uploaded after discovering the error — even though it contained no new information.

Customer support was unhelpful, the case was untrackable, and the local office manager wouldn’t even review the file. I ultimately recovered my money only by disputing the charge with American Express, which H&R Block did not contest.

Bottom line:

The Tax Pro service is not suitable for anything beyond very simple returns.

Their “Maximum Refund Guarantee” is unreliable.

If you do use them, pay with a credit card that allows disputes.

I won’t use H&R Block Pro again.

Major software glitch. transferred my tax to state and all of the sudden I made millions of dollars and owe 100 of thousands in stated tax. No humans to speak to anymore, they have just given everything over to AI blindly that cant solve real issues.

Have had 1099 forms almost 2 weeks. They play cat and mouse saying come pick them up and then they are not ready. Customer service is nonexistent. No one answers the phone. Have to physically travel there and then no answers.

H&R Block Online Software MISSED NEW Tax Credits and HORRIBLE CUSTOMER SERVICE- USE TurboTax or anyone else.
I filed my 2025 taxes with H&R Block Online software. The software completely missed tax credits from the new legislation, specifically the tax credit for auto loan interest paid in 2025. The software never inquired or prompted for it, nor even listed it in any of the submenus. H&R Block insisted at the end that I got my "biggest refund," but it was completely false.
After I filed with H&R Block, I checked with Turbo tax and their software Immediately told me the new tax break for interest paid on new auto loans in 2025. Their software immediately showed me that my refund should have been $150 MORE than what H&R Block gave me.
I tried calling H&R Block, but it was impossible to get to a human. I had to use a different phone# so the AI phone support would get me to a sales rep, but then they refused to help...
I will never use H&R Block again.

Had a great time and enjoyed it very much

Worst software the past two years. Transfers data that is totally wrong. What happened? Next year it is Turbo Tax.

The 2025 PC edition of their tax software requires you to allow them to push your personal financial data outside the protections of US Law, or risk unspecified additional charges or being denied service. You are not warned of this before buying non-refundable software.

H&R Block Business Tax Software is as buggy and slow as any program I've ever encountered. I'm doing 1120S. When I FINALLY got to the end and E-Filed, I get an error message saying my account with ATX has a problem. Who is ATX? Can't find anything about that. I'm tired of HRBlock asking questions out of order, not filling in the tax form correctly when they ask for the data, and just generally poorly written software, and near-non-existent support. I did talk to someone who knew nothing, "Run the program as administrator, or turn your computer off and on again". Really! This is insane.

Went to H and R block in Findon got extremely overcharged and under helped, will never go to these clowns again

What went wrong this time? Thats how you ask for a review? First of all they lost my 1099..and instead of apologizing they actually blamed me..i was furious because they didnt even tell me they needed it at first..then after telling me to bring it, i did. Put right in their employees hand, then they called the next day saying they never got it...that i didnt bring it in! It took 4 months altogether to finish them. NEVER GO TO H & R BLOCK!