Headphones.com Reviews 4,165

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the quality and originality of the products, often highlighting that items arrive with all original accessories. People appreciate the wide selection available and the helpful product descriptions, which make it easier to choose the right audio equipment. Customers are also very satisfied with the delivery service, noting that orders are processed and shipped quickly. Many reviewers mention the website is well-organized and easy to navigate, simplifying the purchasing process. The level of service provided is another highlight, with consumers frequently mentioning the responsiveness and helpfulness of the staff. Overall, reviewers feel confident in their purchases and express a strong likelihood of returning for future audio needs.

Based on these reviews

Rated 5 out of 5 stars

An unfortunate coincidence of timing during checkout led to me not being able to receive my chosen headphones for quite some time. While we were sorting it out, Alan and the team were - as alway... See more

Rated 5 out of 5 stars

Gift cards are an awesome way to give someone you love or yourself a perfect audiophile gift. The ability to get them at a reduced cost a couple of times a year, makes them an even better deal. Love... See more

Rated 5 out of 5 stars

𝑬𝒂𝒔𝒚 𝒕𝒐 𝒇𝒊𝒏𝒅 𝒘𝒉𝒂𝒕 𝑰 𝒘𝒂𝒏𝒕, 𝒆𝒂𝒄𝒉 𝒕𝒊𝒎𝒆 𝑰 𝒈𝒆𝒕 𝒔𝒐𝒎𝒆 𝒏𝒆𝒘 “𝒕𝒐𝒚”, 𝒈𝒐𝒐𝒅 𝒕𝒖𝒓𝒏𝒂𝒓𝒐𝒖𝒏𝒅, 𝒂𝒏𝒅 𝒈𝒓𝒆𝒂𝒕 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 𝒘𝒉𝒆𝒏 𝑰 𝒏𝒆𝒆𝒅𝒆𝒅 𝒊𝒕, 𝒂𝒏𝒅... See more

Rated 5 out of 5 stars

I'm extremely happy I found headphones.com and its band of characters on YouTube sharing valuable insight as I begin my journey into finding the right headphones for my WFH office. When I can, I p... See more

Rated 5 out of 5 stars

This would be the 3rd open box headphone that I've purchased from headphones.com and all 3 have looked brand new which has saved me hundreds of dollars. Their communication via email or live chat is a... See more

Rated 5 out of 5 stars

If everyone conducted business like headphones.com, Trust Pilot, BBB and even the SEC could be abandoned. These guys are so legit it's embarrassing! When the incoming stock was delayed a day they le... See more

Company replied

Rated 3 out of 5 stars

Showed up packaged very poorly, a big no no in HiFi. Included BNC interconnect cables were laying loosely inside the box right up against the device itself, the other included cables were just balled... See more

Rated 5 out of 5 stars

Nice selection of headphones, reviews and descriptions helped me easily select a product. Web site is well organized. Purchase process was simple and item shipped and arrived very quickly. Will be ret... See more

Rated 5 out of 5 stars

Headphone.com has great product reviews, which is what originally drew me in. For folks that truly love high end audio via headphone, this should be your first and only stop! I also appreciate their... See more

Rated 5 out of 5 stars

I can't say enough good things about my experience with the team at Headphones.com! Their expertise is truly impressive, and they're genuinely dedicated to helping you discover the perfect audio gear... See more

Rated 5 out of 5 stars

I bought one of the Listenmore cables when they were first introduced. When I saw that a balanced version was now available, in Green mind you my favorite color, and it was my birthday I could not re... See more

Rated 5 out of 5 stars

Purchased open box Focal Clear headphones. Price was very good Despite being an open box, headphones arrived looking seemingly brand new and working perfectly. They were shipped very promptly and I ha... See more

Rated 5 out of 5 stars

Headphones.com, is the first place I go, when looking for new gear. Their customer service is stellar, and they truly make even a small purchase a pleasant experience. They honestly want to ensure eve... See more

Rated 5 out of 5 stars

I was looking for a specific product and Headphones.com came through. I was able to find my product with relative ease. The product description page was accurate and provided relevant information. The... See more

Rated 4 out of 5 stars

Nothing wrong with the service or product, all good. But the shipping for that small box was expensive. Disappointed that a person cannot choose their own shipping option. I would have chosen someth... See more

Rated 5 out of 5 stars

I purchased a pair of CRINEAR DAYBRAKE IN-EAR HEADPHONES. The I formation provided was spot on. The purchasing process was easy and thr shipment was fast. No issues once received. Product is excellent... See more

Rated 5 out of 5 stars

Everything about my recent experience with headphones.com was positive. It started off with being very responsive to my questions, even though I sent them quite a few. Their shopping experience is out... See more

Rated 5 out of 5 stars

I am glad Headphones.com was able to fulfill my pre-order. Some sites had fine-print that seemed to indicate I might be on the hook for tariff's above the quoted price, but nothing like that here. M... See more

Rated 4 out of 5 stars

I ordered somethin on back order so I didn't have an issue with slow shipping. I haven't received my product yet its still being shipped, so I'm rating based on customer service. When I placed the ord... See more

Company replied

Rated 5 out of 5 stars

Great selection and great prices. Also I had a question and it was on the weekend. I decided to send a message and before I could finish typing someone was helping me. I look forward to doing busin... See more

Rated 4 out of 5 stars

Transactions are easy, and support team is great. Product arrived quickly. Only gripe is that the product description was slightly off. The listing used the wrong product image, and the description... See more

Rated 4 out of 5 stars

This is a shared review between Headphones.com and the headphones I bought from them, the DMS Project Omega. About the Omegas, my opinion coincides with most other reviewers': their sound is epic... See more

Company replied

Rated 5 out of 5 stars

There was a significant delay in the shipping of my purchase that understandably out of Headphons.com’s control but they kept me informed all the way through. They even compensated me with a gift car... See more

Rated 5 out of 5 stars

Headphones.com is always great! They support great, informative and educational content, not just reviews but also guides to help understand the sound hobby more clearly. The chat feature is helpful,... See more

Rated 4 out of 5 stars

I was sent the wrong item. I received my shipment today, opened the box to find gaming headphones. My use is for a home recording studio which is why I bought the Sennhisers. Someone internally sw... See more

Rated 5 out of 5 stars

I took advantage of the (annual?) clearance sale for 3 items. 1 not very expensive and two that were up there. Even though they were pretty heftily discounted, the headphones.com team was on the bal... See more

Rated 5 out of 5 stars

Always amazing!! I have ordered 2k + products and simple $40 products. Get treated like royalty each time. Amazing communication, great deals and extremely fast shipping. This is a model company with... See more

Rated 2 out of 5 stars

Bought a Topping DX3 Pro + OPEN BOX so understandably I figured it would take a 1 or 2 days extra to ship 2 1/2 weeks later I message support asking where it is all they did was say let me ask the war... See more

Rated 5 out of 5 stars

headphones.com always offers a great range of headphones, have an amazing customer service staff to answer question before a purchase, they ship quickly and securely, but most of all the sonic club is... See more

Rated 5 out of 5 stars

Tremendous sales at times on great products. Fairly quick shipping and delivery. Very helpful chat/correspondence if needed as well.

Rated 5 out of 5 stars

True to the name, Headphones.com was a great site to buy from. The model I was interested in had both positive and negative reviews from staff, who went into both technical details and their subjectiv... See more

Company replied

Rated 5 out of 5 stars

I ordered a "open box" Cobalt Dragonfly DAC and received it promptly. Upon first usage I plugged my headphone jack into the DAC and discovered it was broken. Disappointed, I went online and your chat... See more

Rated 5 out of 5 stars

I have purchased from Headphones.com a few times now and I like their selection, customer service, and fast delivery. They have a great return policy also, and I say that, although I've never had to r... See more

Rated 4 out of 5 stars

Product from Headphones.com are always original equipment shipped in the MFG. box with all attachments or accessories. The DCA Nour X is the most resolving headphone I have owned to date. The sound st... See more

Rated 5 out of 5 stars

Great buying experience. I get nervous purchasing expensive items online but I feel confident with my purchases from headphones.com. I have purchased headphones over $4k that arrived the next day with... See more

Rated 3 out of 5 stars

Please increase the number of aftermarket headphone cable options. Most of the current offerings are at the lower end of the hi-fi market. Specially OFC and OCC braided copper wires with XLR plug opti... See more

Company replied

Rated 5 out of 5 stars

I always keep my eye out for open box or demo offers at your business. The condition/quality of the items has been exactly as promised, and the prices fair. Of course I’ve been very happy with my new... See more

Rated 5 out of 5 stars

I was very happy with my orders from Headphones.com. Their communication was very good, shipment quality was top notch, and the products arrived in excellent condition. I'm really happy with their... See more

Rated 5 out of 5 stars

Headphones.com is a great company for all your audio needs. They have a amazing selection of audio equipment, the staff are great, very responsive, kind and helpful. What attracted me to their compan... See more

Rated 5 out of 5 stars

Excellent buying experience. Lots of choices and knowledge on headphones and more all without being overpriced or adding costs out of nowhere. I'm also impressed by the communication they try to push... See more

Rated 5 out of 5 stars

I trust this website with my life they are really nice and understanding! And plus they have a YouTube channel and upload regularly with banger videos from the team :) I wish they have alittle more va... See more

Rated 5 out of 5 stars

The headphones.com customer service team provides by far the best e-commerce customer service experience I’ve ever seen. I had some frustrating issues with USPS due to a change of address near th... See more


Company details

  1. Hi-fi shop
  2. Electronics Store

Written by the company

Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax

365-Day Returns

Written by the company

The only headphone store with 365-Day Returns
We believe that you deserve the perfect headphones and 30-days just isn't enough, which is why we offer 365-Day returns on your purchase! Some restrictions do apply. For further information, read our full policy here https://www.headphones.com/pages/365-day-returns

Fast & Free Same-Day Shipping

Free same-day shipping for all in stock items

We offer free same-day shipping within North America on all in-stock orders. Whether it's the $79 iBasso IT00 or the $4000 Focal Utopia, we make sure you get what you want, when you want it!

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Fast delivery and good packaging

Fast delivery and good packaging. My only concern was when I first wanted to purchase. I didn't catch only members could purchase this clearance item. Kind of a bummer I felt. Anyway I had to wait tell members only was over. I ended up getting it at a better price. So I reckon I have nothing to complain about right. So I won't. Good sale.

February 5, 2026
Rated 5 out of 5 stars

First IEM

Been looking to update my daily driver for a while and stumbled here to find a lot of great options outside of mainstream companies.

February 5, 2026
Rated 5 out of 5 stars

Cover for Q15 dac

I have a cover on my Q15 dac now but I wanted a back up at a sale price. The cost of imported audio & related accessories has gotten insane. The cover was on sale so it was a no-brainer. It's a decent leather cover and it fits the Q15 like a glove. Ship'd fast and packed in a box. Excellent service.

February 5, 2026
Rated 5 out of 5 stars

Moondrop Lan

I just purchased the Moondrop Lan earbuds. I would recommend these earbuds to anyone, based on the performance to cost ratio.

February 3, 2026
Rated 5 out of 5 stars

10 of 10 .

All was fine from chat with your team to ask information about the product, to the delivery time and product condition.

February 3, 2026
Rated 5 out of 5 stars

Great selection and great prices

Great selection and great prices. Also I had a question and it was on the weekend. I decided to send a message and before I could finish typing someone was helping me. I look forward to doing business with Headphones.com...

February 2, 2026
Rated 5 out of 5 stars

The company is very communicative…

The company is very communicative throughout the shipping process. We all compulsively check the tracking when we order a new toy, and the updates at least partially alleviate that impulse. I also appreciated their follow-ups and genuine interest in building a customer-centric experience.

January 31, 2026
Rated 5 out of 5 stars

Great Customer Service!

Headphones.com has great products and more importantly, great service. I have been impressed in every transaction I've done with them. Keep it up, guys!

January 28, 2026
Rated 5 out of 5 stars

CRINEAR DAYBRAKE…

I purchased a pair of CRINEAR DAYBRAKE IN-EAR HEADPHONES. The I formation provided was spot on. The purchasing process was easy and thr shipment was fast. No issues once received. Product is excellent.

January 28, 2026

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