home24 Reviews 14,773

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly website, highlighting its simple navigation and ease of use. The ordering process is frequently described as quick and easy, and many consumers express satisfaction with the wide range of products available. People also value the recommendations and comparisons offered on the website, which help them make informed decisions. However, a minority of consumers reported issues with orders, such as missing parts, damaged items, and deliveries that never arrived. Some consumers also encountered problems with language settings on the website, where the language would revert to German despite selecting French. A few reviewers experienced payment issues and difficulties completing their orders. Despite these issues, the overall sentiment remains positive, with many consumers expressing their intention to purchase from the company again.

Based on these reviews

Rated 5 out of 5 stars

Easy & quick to order online. CHF 40 Voucher when you become a club member. The last time I ordered, the delivery was brought up to my floor - really great service (which apparently you can't expect i... See more

Rated 5 out of 5 stars

All of our orders were made from the showroom in Zurich and we were assisted by Mrs Kalliopi Giannakoudaki who was very helpful, knowledgeable and guided us in order to select the right products. Ove... See more

Rated 5 out of 5 stars

user friendly, easy and fast. good choice of payment. all information available about the product and delivery and discount.

Rated 5 out of 5 stars

Easy & quick to order online. CHF 40 Voucher when you become a club member. The last time I ordered Recommended to all!

Rated 4 out of 5 stars

Love the service. Last purchase was an easy process and with a huge range I will be buying from here again. One downside for me would be the fact that there is limited customisation for products.

Company replied

Rated 5 out of 5 stars

Abundant catalogue, great filters, cheap sending cost and fast web

Company replied

Rated 5 out of 5 stars

Simple navigation in the shop. I love the recommendations and comparison of the goods. Deliver on time. All great.

Rated 5 out of 5 stars

I have been using this company for years. Great prices, quick delivery and they have nice products.

Rated 4 out of 5 stars

Nice website. The only issue I had was the language change. I chose French, but when I arrived on some pages, the language was set back to German again.

Rated 5 out of 5 stars

Website is very easy to surf, what u click on is waht you receive

Company replied

Rated 5 out of 5 stars

So far so good. Easy to order now let’s see the delivery !

Company replied

Rated 3 out of 5 stars

Ordered a couch a relax Sessel a TV Möbel and a coffee table. Everything was received promptly although there was an issue with double charge (I learned that it was from the bank side )and home 24... See more

Company replied

Rated 1 out of 5 stars

When ordering on the home24.ch website it’s indicated that all taxes are included. That’s actually not true and the seller tried to make me pay an extra import tax of 41 CHF. I contacted their custome... See more

Company replied

Rated 1 out of 5 stars

I would like to put a 0 star but it is not possible. We received a damage cupboard. when we notice the issue, we immediately contacted home24 and no one is answering our emails or following up with us... See more

Company replied

Rated 1 out of 5 stars

Quite disappointing experience, we will not buy from Home24 again. They gave an estimate of the delivery, but not only that they didn't respect it, they didn't even inform us via email or change... See more

Company replied

Rated 1 out of 5 stars

We ordered 4 dining chairs from home24.ch But we NEVER received our order. They marked them as delivered but they never arrived. We contacted them but they forwarded our messages to the "... See more

Company replied

Rated 3 out of 5 stars

The delivery is going to take too long (3 weeks) and mostly because of the location although still in Switzerland. There was no option to make the delivery go faster even by a few days.

Company replied

Rated 1 out of 5 stars

Terrible service I ordered a lamp one month ago. I didn't received any information. I had to contact them and only then they informed me that it got lost. However, when I go to my order it says it... See more

Company replied

Rated 1 out of 5 stars

I ordered a bed incl. montage. Swiss Post Cargo CH AG was engaged for delivery and construction. The employees of Swiss Post Cargo CH AG worked for 30 mins. on the bed then told me that they leave now... See more

Company replied

Rated 1 out of 5 stars

I attempted 6x for payment and kept declining my order by Merchant though my cc are good .it was time consuming. Hopefully I will be happy with the product .

Company replied

Rated 2 out of 5 stars

Second product constantly got disappeared in my basket. Gladly with 4th attempt managed to make a complete order

Company replied


Company details

  1. Furniture Store
  2. Bed Shop
  3. Garden Furniture Shop
  4. Lighting Store
  5. Living Room Furniture Store

About home24

Written by the company

Möbel einfach online kaufen, ganz bequem von zu Hause aus – der Onlineshop home24 macht's möglich. Egal, ob edle Designermöbel, Möbel im Industrial-, Skandi- oder Landhausstil oder elegante Wohnaccessoires – das umfangreiche Sortiment von home24 bietet für alle Einrichtungswünsche eine Vielzahl an Wohnideen. .

Einfach schön einrichten. www.home24.ch - Große Auswahl an Möbeln, Lampen und Wohnaccessoires - Kostenlose Retoure - 30 Tage Rückgaberecht

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Avec home24, faites vos achats en ligne tranquillement, depuis chez vous. Meubles de designers et accessoires déco, style industriel, scandinave ou maison de campagne : il y a pour tous les goûts, tous les budgets, et de quoi combler tous les amoureux de la décoration d'intérieur.

Avec home24, créez l'intérieur de toutes vos envies ! www.home24.ch - Des milliers de meubles et d'accessoires déco - Retours gratuits sous 30 jours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Abundant catalogue, fair price

Abundant catalogue, great filters, cheap sending cost and fast web

February 9, 2026
home24 logo

Reply from home24

Bonjour Jaime,
Merci beaucoup pour votre avis.
Nous sommes ravis que vous soyez satisfait de nos services et nous serons heureux de vous accueillir à nouveau dans notre boutique en ligne.
Cordialement,
Maya Winter de home24

Rated 5 out of 5 stars

super easy

very easy transaction and easy to find the product I wanted, price super and super I had no fee charge

February 7, 2026
home24 logo

Reply from home24

Bonjour Sandra,
Merci beaucoup pour votre avis.
Nous sommes ravis que votre commande chez nous vous ait donné entière satisfaction et vous remercions pour vos commentaires élogieux.
Cordialement,
Maya Winter de home24

Rated 5 out of 5 stars

Wonderful furniture

Wonderful furniture, solid prices.

February 1, 2026
home24 logo

Reply from home24

Hello,
Thank you for your review.
We are delighted that you are satisfied with our services and look forward to welcoming you back to our online shop.
Kind regards,
Antje Tahlbach from home24

Rated 4 out of 5 stars

Good

Good. Recommend.

January 19, 2026
Unprompted review
home24 logo

Reply from home24

Hello Archard,
thank you for your review.

We are delighted that you are satisfied with our services and look forward to welcoming you back to our online shop.

Kind regards,
Sandra Scholl from home24

Rated 5 out of 5 stars

Amazing

Amazing. Super products

January 25, 2026
home24 logo

Reply from home24

Dear Susana,
thank you for your positive review.

We are delighted that our range suits your taste! We greatly appreciate your praise and thank you for your purchase.

Kind regards,
Sandra Scholl from home24

Rated 5 out of 5 stars

Website is very easy to surf

Website is very easy to surf, what u click on is waht you receive

January 21, 2026
home24 logo

Reply from home24

Hello,
thank you very much for your positive review.

It's great to hear that you like our shop so much and that you found what you were looking for! A huge thank you for your trust.

Kind regards,
Sandra Scholl from home24

Rated 5 out of 5 stars

nice quality/price

nice quality/price

January 6, 2026
home24 logo

Reply from home24

Hello,

Thank you very much for your comment.

Sincerely,

Mireille Blanchard

Rated 5 out of 5 stars

So far so good

So far so good. Easy to order now let’s see the delivery !

January 5, 2026
home24 logo

Reply from home24

Hello,
Thank you very much for your review.

It's understandable that it might be difficult to rate our company if you haven't yet had an experience with us. Please feel free to update your review once you have received your order.

Sincerely,
Mireille Blanchard

Rated 5 out of 5 stars

Super simple

Super simple

January 4, 2026
home24 logo

Reply from home24

Bonjour,

Au nom de home24, nous vous remercions pour votre avis.

Cordialement,

Mireille Blanchard

Rated 4 out of 5 stars

Love the service

Love the service. Last purchase was an easy process and with a huge range I will be buying from here again. One downside for me would be the fact that there is limited customisation for products.

December 30, 2025
Unprompted review
home24 logo

Reply from home24

Hello,

Thank you for your review. We regret that your experience did not go as planned.

Your feedback is essential in helping us identify areas for improvement.

Mireille Blanchard

Rated 5 out of 5 stars

The best quality

The best quality

December 29, 2025
home24 logo

Reply from home24

Hallo,

im Namen von home24 bedanken wir uns für Ihr Feedback.

Mit freundlichen Grüßen,

Mireille Blanchard

Rated 2 out of 5 stars

Second product constantly got…

Second product constantly got disappeared in my basket. Gladly with 4th attempt managed to make a complete order

December 26, 2025
home24 logo

Reply from home24

Hello Olga,
Thank you for your critical review.
We regret that you were not satisfied and apologise for the inconvenience caused. We will gladly pass on your feedback for optimisation purposes.
Kind regards,
Antje Tahlbach from home24

Rated 5 out of 5 stars

Good

Was good purchase

December 25, 2025
home24 logo

Reply from home24

Hallo,

im Namen von home24 bedanken wir uns für Ihr Feedback.

Mit freundlichen Grüßen,

Mireille Blanchard

Rated 5 out of 5 stars

Exactly what I need

Exactly what I need

December 23, 2025
home24 logo

Reply from home24

Hallo,

Vielen Dank für Ihren Kommentar.

Mit freundlichen Grüßen,

Mireille Blanchard

Rated 5 out of 5 stars

Correct

Correct, merci

December 15, 2025
home24 logo

Reply from home24

Bonjour,

Au nom de home24, nous vous remercions pour votre avis.

Cordialement,

Mireille Blanchard

Rated 1 out of 5 stars

Ordered a bed incl. construction, supplier left me with a 30% build-up bed on a saturday

I ordered a bed incl. montage. Swiss Post Cargo CH AG was engaged for delivery and construction. The employees of Swiss Post Cargo CH AG worked for 30 mins. on the bed then told me that they leave now without completion. They said it will take another 40 mins and that they do not have the time leaving me with a 30% constructed bed. On a Saturday. NEVER. EVER. AGAIN. WILL. I. ORDER. FROM. HOME24.

December 6, 2025
Unprompted review
home24 logo

Reply from home24

Hello Jörg,

thank you for your review.
We are very sorry that your item was not delivered in perfect condition and sincerely apologize for this.
I have just forwarded your request to our specialist department. They will contact you again shortly.

Sincerely,
Sandra Scholl from home24

Rated 1 out of 5 stars

We never received our order and never got the refund

We ordered 4 dining chairs from home24.ch
But we NEVER received our order. They marked them as delivered but they never arrived.
We contacted them but they forwarded our messages to the "seller" and the seller replied that they already issued a refund to home24 so they admitted the chairs were not delivered.
The seller was responsive and replied quickly they already refunded Home24 and they sent us a receipt of the refund to Home24

Home24 has been not responding and we sent them tens of messages, they keep ignoring us !! There is no direct way to call them or get a hold of a customer service number.

Absolutely horrible experience!!!
No chairs and no money refunded! We lost 715 CHF for nothing!!!

Our purchase was with Home24.ch so we expect them to solve the issue!! Give us our money back!!
It has been a month and still no help!

Definitely not recommended

November 8, 2025
Unprompted review
home24 logo

Reply from home24

Hello Ruba,
Thank you for your critical review.
We sincerely regret the circumstances you encountered and that you did not receive the item.
As your purchase was a marketplace order, the seller is solely responsible for handling your request. You can find their contact details directly on the item page or in your order overview.
We are happy to assist you in contacting the seller so that your issue can be resolved to your satisfaction. I have therefore forwarded your request to our specialist department. They will contact the marketplace seller and get back to you.
Kind regards,
Maya Winter from home24

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