Karen Millen Reviews 11,185

Ordered trousers and matching suit jacket, trousers were delivered yesterday. Account states both items were delivered. Went onto chat last night waiting to speak to customer services and still waitin... See more

The website was shocking. It recognised my order number when I looked at delivery etc, but as soon as I tried to follow the returns route, it said 'order not found' After an extremely frustrating half... See more

It's really sad that Karen Millen are going down hill. Items arrived stuffed carelessly into bags far too small so garments are horrible creased, in one case a garment had been marked prior to arrival... See more

I love Karen Millen beautiful clothing . Since loosing lots of weight my closet is full of beautiful items that make me look and feel wonderful. Returns are so easy also . I did however have one issu... See more

it’s very bad customer service, they no answer ! Ignored all my email ! They missing my parcel and donf refund money back ! Don’t ordered nothing from this company or you lost your money! Customer ser... See more

Started an official return 14 days ago. Dropped off at courier shop on the day they issued QR code. Email notification advises returns processed in 7 days. Have emailed twice to ask where my refun... See more

What a total disgrace Karen Millen are, I’ve shopped with them many times over the years but their customer service is awful. I returned an item and opted for the gift card, over a month and 17, yes 1... See more

sadly I cannot recommend. sizing ordered medium using size guide and reviews saying small fit, and clothes were massive bust measured 55 inches! returned via every and items stuck at parcel shop for... See more

Avoid this company at all costs. Criminal customer service customer service. How do they get away with it. Returns process is painful, challenging, delayed and costly, taken £25.67 off my refund as p... See more

Not sure if I missed information but had a problem with returns as I had three parcels. I did the return and printed the return label only to notice I could only use once. Contacted customer service v... See more

I am absolutely blown away by the phenomenal customer service. I love Karen Millen clothes and so find their website / app easy to use. Orders turn up in good time, always packed well. The return serv... See more

Love Karen Millen designs and fits, its like designer styles but affordable. Great service too. I was worried about the order items missing, but the representative Kai on whatsapp chat, helped me t... See more

Avoid Karen Millen online orders. The quality and fit is now nothing like the premium brand we used to associate with this name. You are more likely than not to have to return an item and that is wher... See more

Cannot say how disappointing customer service has been. I am waiting on a refund from November. Whatsapped 9th December regarding being charged twice seeking a refund. Jade emailed asking for screensh... See more

I'm so annoyed with this brand if you want to call it a brand. Its customers service is absolutely atrocious. You can go to boohoo, Pretty little thing ASOS John Lewis, Selfridges, Liberty's, Curry... See more

I needed to return a dress which was too big, I was struggling to log into the return portal and the bot on the site couldn't help. I sent a watsapp message as directed on the website and instantly go... See more

I had been worried about a return that I have the return tag accidentally removed while trying on. I reached out to their facebook customer support and I had Kai helped me with my concerns! She was... See more

Returns , exchanges, refunds or credits are frustrating. Custumer service either with whats up of email are unhelpfull. I am still trying to use a $ 50 dollard credit due to a return since Mother's... See more

Ordered a jacket 3 x weeks ago was supposed to be sent to an InPost shop but it never arrived there. Spent hours and hours emailing going on chat (speaking to bots) going round in circles this is not... See more

If i could give 0 star I would - avoid this company. Thry do not respond to emails , do not issues refunds and send unwanted gift vouchers when this has not been requested . Not sure if this is now a... See more

Received a £219.00 coat creased and marks on it. The creases are so bad the coat would need dry cleaning. Returned same day waiting for refund. The fabrics and quality are poor quality same as Boohoo... See more

Received the item where I’m unable to zip up or basically faulty dress. Started the return portal process and I will get charge for return. If faulty need to contact customer service then follow... See more

Not even one star! Beautiful dresses. On two occasions have received dresses screwed up completely creased buttons and zips undone looked like someone had tried in shoved back in bag and sent to the n... See more

Boohoo ruined Karen Millen. Since they bought the brand quality literally doesn't exist. I own several pieces by KM from before the sale and I was shocked when I saw recent quality. The dress I bough... See more

Customers service is a terrible, they no answer an email, I ve waiting my order 3 weeks , I text to customer service, they ignored me , money don’t refund. Terrible ! Very very bad service! Not prof... See more

Buyer beware. I am extremely disappointed with my experience with Karen Millen. They have completely disregarded me as a customer and I have been left without a refund that is rightfully owed. The l... See more

Just wished I'd read reviews before purchasing. Expensive top coat arrived much too long. Went through rigmarole of return (most companies will collect from your door) royal mail did the return in a f... See more

Bought goods online, fitting was not correct. Returned goods immediately which they confirmed receipt. They said they would refund on 21st July. Nothing received so far on 30th August. There is NO te... See more

After 4 weeks of returning a dress at a cost of £116.00 I still have not received a refund. Followed instructions to the letter. Tried everyday to contact Karen Millen via email WhatsApp and asked... See more

What has happened to Karen Millen? I have been a platinum premier account holder for many years. Had a few hiccups with their customer service team but managed to get things sorted in the end. Now th... See more

Absolutely disgusting and unacceptable customer service . I returned dresses via their portal which DID NOT have any other option but to refund via gift card. I purchased 2 other dresses returned them... See more

AVOID AVOID AVOID ordering anything from this company, (also own BooHoo) Only gave 1 star as can’t give 0 Returned a parcel to KM by mistake ( wrong QR code) tried for 3 weeks from before they e... See more

I am giving Karen Millen experience 1 star, because there is no option for zero!!! I have used the company for first time and given the after Christmas sales I bough a number of coats. Amazing quality... See more

I have been begging Karen Millen to fix the issue with a gift card I have. They have lied to me about four times assuring me they will email me one and each time nothing. It's close to £50 they are... See more

Lovely clothes but the customer service leaves a lot to be desired. Responses from my last encounter was slow, patronising and uninspiring. I’ll definitely be considering other options before returnin... See more

Absolutely shocking service. Waiting weeks for refunds. Still nothing. They have literally stolen my money. Nearly £600 in waiting for. Chased on what’s app so many times. I will never buy from Karen... See more

I so wish I had read these reviews before I purchased, this used to be a reputable company, obviously until boohoo took over. I’m gutted I paid with Apple Pay. like everyone else been waiting weeks... See more

My most frustrating experience ever with any brand - i returned a dress on 22nd November and despite several follow ups the refund has not been processed/ applied to my account yet. Its been more than... See more

I received a coat that had clearly been returned (and possibly worn). KM asked me to send pics, I sent 8 pics with details of the issues. They (Rukhsana) just kept saying it wasn't faulty. It was t... See more

Be aware that the store credit return option that is presented as an immediate refund will, in reality, take up to 15 days. If you are wanting to reorder again in a new size chances are your chosen it... See more

If I could give less stars I would. Ridiculous customer service. I do think a lot of these high rated reviews have to be fake. How can this even be allowed with what is considered to be a reputa... See more