Medivet  Reviews 16,377

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and compassionate approach. Many reviewers appreciate the thorough examinations, clear explanations, and the time taken to address their concerns. Consumers highlight the helpfulness and cheerfulness of the reception staff, as well as the gentle and caring manner in which the vets and nurses handle their pets. People also value the informative advice provided regarding health issues and treatment plans. The availability of 24/7 emergency treatment and the follow-up calls after surgery are appreciated. However, some reviewers have expressed concerns about high prices and a lack of transparency in pricing, with a few feeling that profit is prioritized over care. Opinions on the products are mixed.

Based on these reviews

Rated 5 out of 5 stars

We were seen on time and got a space in the private carpark. Emma and Jess were very gentle with our Syrian hamster. He got a thorough examination and we were given different treatment options. Emma w... See more

Rated 5 out of 5 stars

Medivet is a large company which provides community based, professional, friendly veterinarian services. We have been with Medivet for many years. Sadly we lost our little dog a few weeks ago... See more

Rated 5 out of 5 stars

As a first time kitten owner the whole process ran really smoothly and I felt very supported by all the staff we encountered. We booked our kittens first appointment and the lovely reception staff ta... See more

Rated 5 out of 5 stars

I always get text rsminders of up and coming appointments. The reception staff are lovely, very polite and courteous. The vet i saw recently answered all my questions, was gentle with my 2 boy cat... See more

Rated 4 out of 5 stars

It was a routine visit for anti pest treatment etc. Sebastian and Zoe were helpful and informative and made allowances for my deafness. Nexi my cat behaved for once, rather than hiding behind the fr... See more

Rated 5 out of 5 stars

We were visiting as we were away from our usual vet. Incredibly thorough and helpful, taking our dog's discomfort seriously and offering ongoing support on a treatment plan where others had not really... See more

Rated 5 out of 5 stars

Friendly and welcoming staff. Caring and compassionate with my dogs despite one of mine not liking being on the vets table for her health check. My dogs went in distressed and came out happy and cont... See more

Rated 1 out of 5 stars

I need a vet for my morkie girl, and IG suggested Medivet. However, upon researching for reviews, other sites in the UK, gives them one 🌟 However, on Trustpilot. The have 4.7 🌟 I don't get it reall... See more

Rated 5 out of 5 stars

After our dog suffered a bad injury whilst out on a dog walk, we were seen professionally, promptly and with great consideration to the dogs welfare. Surgery was quick with the very best outcome. Our... See more

Rated 5 out of 5 stars

The vet Aeofie is the best. She has been there many years. Very experienced and very compassionate. All the staff including reception are excellent, attentive and so very helpful. Nothing seems too... See more

Rated 5 out of 5 stars

Vets highly skilled and compassionate, Eliza (Shawbirch) takes amazing care of my three staffies. Duncan (Oakengates) has performed surgery, to remove mast cell tumours (benign) from my blue boy, T... See more

Rated 5 out of 5 stars

George saved our dog’s life!!! When we walked in, our dog was barely breathing with severe heart and lung problems and George acted immediately. He showed extraordinary dedication and kindness. Becaus... See more

Rated 5 out of 5 stars

Great friendly reception staff that made me and dog feel welcome & made fuss of my dog some treats ect!well-done ladies! The locum vet Emma was on time & very nice & friendly professional young lady... See more

Rated 1 out of 5 stars

We had a sad, upsetting and simply shoking experience at Beckengham 24 hours emergency branch of Medivet. Instead of referral for an emergency operation my very sick and loudly crying Pup was offered... See more

Rated 5 out of 5 stars

The Vet was excellent, he made time to see our crazy boxer dog Frankie, he did the best to fit us in. He saw Frankie and he spent time asking sensible questions and checking her for any serious prob... See more

Rated 5 out of 5 stars

Third visit to this vets and can highly recommend them! Went for my dog Roco’s one year check. Vet was very good with him checking him throughly and giving good advice about his fears of other larger... See more

Rated 5 out of 5 stars

All the vets I have had the pleasure to meet are very pet centred, caring and supportive and have treated my fur babies as family members. They have always been very informative and friendly and don'... See more

Rated 5 out of 5 stars

Staff in Medivet Harmanswater couldn't have been more helpful when I had to phone them about my delay to get to them with my cat because the Uber Pet taxi did not provide the promised driver on time.... See more

Rated 5 out of 5 stars

New customer with my Puppy at Medivet Beeston. Welcoming staff signed my dog up to their care package that is a good price in comparison to others. The vet gentleman was very nice, explained everyt... See more

Rated 5 out of 5 stars

We saw a lovely vet called Amy Day late on Friday evening when our male chihuahua Wolfie Bear had a very sore eye. She was very thorough in her examination and we were very happy with the subsequent d... See more

Rated 5 out of 5 stars

Grant is the kindest, most competent and hardworking vet we could wish for. We are lucky having him so close by. He takes everything we report seriously and thoughtfully ensuring the best care for our... See more

Rated 5 out of 5 stars

Really caring, honest, professional people at all levels. Emily is clearly a passionate, knowledgeable & highly skilled vet. Treated our springer spaniel, Zippy, like she was her own. Always honest &... See more

Rated 5 out of 5 stars

Chloe was really reassuring, clear, concise and informative on everything that would happen whilst Gizmo was in her care. Following surgery she telephoned which was so very appreciated. On collection... See more

Rated 5 out of 5 stars

Lukasz and Gemma are totally professional in there approach to customers, and animals. Everytime we take our bichon Renee (Who can be abit aggressive!) They both look after her so good, and offer exp... See more

Rated 5 out of 5 stars

Medivet Southwark, as always, were simply amazing, from Lisa getting us an emergency appt, to the lovely Dr. Guiseppe treating little Fi. and as always, all the staff are helpful, friendly, reassurin... See more

Rated 5 out of 5 stars

Friendly staff and clear information regarding Ralphs yeast infection in his ear and suggested diet change provided. Staff were very patient with Ralph, he is nervous and not always easy to assess.

Rated 4 out of 5 stars

The clinicians were great, triage nurse and vet were perfect. Many thanks. However, when I turned up with my injured cat, the atmosphere was resistant, I was left wondering if my cat might be able... See more

Rated 5 out of 5 stars

We were seen within five minutes of our appointment time. The vet was pleasant and very kind with our elderly dog. He remembered that he had seen her before. He examined her thoroughly and explained h... See more

Rated 5 out of 5 stars

As always, exceptional service from Gossops Green MediVet. We saw Eleanor, she didn't rush me expressing my concerns about my dog, I felt listened to and understood, and strongly feel my dogs needs a... See more

Rated 5 out of 5 stars

Fantastic vet carried out a 6 month check up on our savage dog. Very grateful for all that she did and the advice she gave. We travel a fair distance to go to this vet having moved further afield bu... See more

Rated 5 out of 5 stars

Antonis was recommended by a friend. He was easily contactable ( even e mailing me on his day off!), gave clear explanations of treatment and cost. Kept me fully informed throughout. Staff at surgery... See more

Rated 1 out of 5 stars

Used the vet to remove a grass seed, all went well. Upon departure advised there may be further problems with my dog ear. In the space of a short conversation prices escalated quickly with no explanat... See more

Rated 5 out of 5 stars

Ease of getting an emergency appointment. Thorough explanations of what may have caused the trauma. Exceptional and caring handling of animal concerned. After care clearly explained. Top class from... See more

Rated 5 out of 5 stars

From walking through the door the receptionists are lovely, polite and smiley. Always happy to help. Appointment was prompt and thorough. Sandra, the vet, is knowledgeable and kind and really has a wa... See more

Rated 5 out of 5 stars

Fantastic local vets. They treated my little Ace so well. He had a castration and whilst under, they checked his eyes due to ongoing issues. Natalie prescribed him a cream after explaining everything... See more

Rated 3 out of 5 stars

I am an experienced dog owner, but I wasn't impressed the way the vet I saw, implied my dog could be having a health problem because of her her diet, I feed raw diet, all good quality food, from respo... See more

Company replied

Rated 5 out of 5 stars

Our 15 year old Cocker Spaniel Millie, had dental treatment at the Rayleigh branch and we couldn’t fault the staff for their helpfulness and advice. Michael our vet checked all her vitals and gave h... See more

Rated 5 out of 5 stars

Found our cat that had been missing for 2 days and she obviously wasn’t well. As after 6pm nearest vet (Crowle) was closed so tried Ashby. Receptionist there very helpful and arranged for appointment... See more

Rated 5 out of 5 stars

The team at Medivet Roehampton were so lovely and welcoming for Alfie’s chemical castration. Being greeted by Glenn and Lesley is always a highlight, and our vet Miren was so kind and loving towards A... See more


Company details

  1. Animals & Pets

Written by the company

We’re a community of passionate veterinary professionals, dedicated to delivering exceptional care that’s always there. Our mission is to deliver progressive, around the clock care, whenever your pet needs it. We offer a broad range of services – including both routine and advanced surgery – to meet all your pet’s healthcare needs.

Medivet

Written by the company

Our Practice Services
Throughout our integrated network of over 280 practices you and your pet will have access to a comprehensive range of facilities and specialist procedures, including orthopaedic surgery, endoscopy, CT & MRI Imaging, and acupuncture.
Emergency Care
Our 17 24-hr centres are here for you and your pet 24/7, 365 days a year and boast state-of-the-art facilities.
Medivet Healthcare Plan
Our plan is designed to save you time and money, whilst ensuring your pet receives the very best preventative healthcare.
Pet Care
We want to build a lasting relationship with you and your pet; that’s why as a client of Medivet you will receive access to our complimentary services, including dental checks, flea checks and puppy & kitten checks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

16K reviews

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Replied to 1% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Stay well clear of them!

Stay well clear of them!

I have been talked into a medivet careplan last year february, which gives you apparently an array of benefits, a couple of check ups and the flea and worming included … I signed up in the practice, - danbury - i was charged straightaway £23.50 on 26/02/2025 then a direct debit was set up and the first payment came out 9th April, then every month £18.50 on the 9th. In January however they took 2 x £18.50, I called the practice and a very rude girlie advised me something about how the payments work that made no sense if you know math and the calendar (february had 1-2 days left so surely cannot be worth the full payment) then I contacted their so called customer care, I was reassured that they will not take any payment in February 2026 as then the 12 months will be paid with the extra payment. Oh but you guessed it right, february 2026 also saw a payment come out and then in an email i was informed that the next plan the price is going up. I have cancelled the direct debit straight away but no refunds, and noone seems to bother, i got two bogus phone calls apparently from them however both times i answered noone uttered a word into the phone, so guessing the box was ticked that I was contacted and unreachable, looks good on them and they can say they contacted me! Do not sign up to this careplan! Its a headache and a money making scheme with noone to take your complaint seriously. I dont appreciate my bankaccount being charged without my permission!

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Building work meant my cat and I were…

Building work meant my cat and I were left standing in a wet car park for 10 minutes.
My cat was shaking in fear.
Once in the vets for the 6 month health check the vet could barely check her as a powerful drilling sound frightened her further.
No warning was given when I booked my trip a few days before, I could have delayed my visit as it was non urgent, very unsatisfactory and horrid experience for both me and the cat.
Felt like they just wanted me in to gain the money due from the 6 monthly check on my plan!!!

February 11, 2026
Unprompted review
Rated 3 out of 5 stars

The vet was lovely with my dog however…

The vet was lovely with my dog however this appears to be a money making opportunity. I was given medication which may not have been needed for my dog. £159 for a stomach upset seems ludicrous. The charges at the Vets may hinder families being able to provide proper medical care for their pet. This really needs to be looked into. I have two dogs and wouldn’t be able to ensure that one of them got the help they needed if they had the same issue which is a real worry. I also got told by the receptionist that I was lucky that I paid into the pet plan as I got 10% off and how worth it was. Not for me I’m afraid. Need these tariffs looked at before we start losing our pets due to not being able to pay vet bills.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

We wouldn’t go anywhere else

I have been using hollicroft vets for more than 25 years including the Medivet team more recently. The Vets, Nurses and receptionist’s are all very helpful and caring. We wouldn’t go anywhere else.

February 10, 2026
Unprompted review
Rated 3 out of 5 stars

Sadly on this visit I felt like the…

Sadly on this visit I felt like the veterinary nurse was trying to find an issue with my dog just so I would spend money which is a real shame because everyone else I have seen prior to this person have been very complimentary friendly I felt under scrutiny because my dog barks with the comment of what are you doing about this? Only thing keeping me here is 90% of the staff are friendly and respectful

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Phoned

Phoned, registered and seen within 2 hours - really lovely with my fur baby as he's a bit anxious with vets. Couldn't have asked for more.

February 10, 2026
Unprompted review
Rated 3 out of 5 stars

annual booster and health check

Purpose of the visit was annual booster and health check.
The health check consisted of weight and chest only.
Very minimal interaction from the vet. Literally in and out in 2 mins.
Overpriced corporate feel.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Staff are always friendly

Staff are always friendly, and professional. Always feel welcome, nothing to much trouble for the receptionist.
The vet made my dog feel at ease , he gets nervous sometimes.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

We switched from Vets4Pets to Medivet…

We switched from Vets4Pets to Medivet in Parkstone and it’s the best thing we’ve done for our dogs. We have a German Shepherd that is quite sensitive and was extremely anxious at our previous vets. Since joining Medivet, each Vet that we have dealt with has taken the time to make her comfortable and relax before carrying out any health checks and now she is more than happy to go to the vets. Andre and Miguel have gone above and beyond to help us with an ongoing health issue and we’ve seen huge improvements in our dog since we’ve joined Medivet. Brilliant vets with genuinely caring staff!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

The staff at Southend Medivet are…

The staff at Southend Medivet are absolutely amazing! The kindest, friendliest group of people from the reception team, to the nurses, vets & through the night team. I couldn't be more grateful to them for all they did for us as a family especially as we have quite a difficult cat, that they took exceptional care of! Highly recommend them!

February 11, 2026
Unprompted review

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