Fulham pizzhut Disappointing will not order again Waited 50 minutes 4 delivery (my delivery driver was Prashuu) Arrived cold Ice cream bland & watery Cookie hot & zero flavour Nachos l... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Torquay store now using 3rd party delivery. The deliveroo guy had my order for over 45 mins, done about 5 stops then eventually getting to me. Ice cream melted, food cold. Avoid this store before 17:... See more
Pizza Hut Banstead, they lead you to deals then tell you(once you order) that there is a delay, once you have sent your order£££ they say there is an unusual delay at this moment in time, to which it... See more
Ordered online at the Bangor Pizza Hut. Arrive to collect at the confirmed time. The store had “so-called” social media influencers interrupting service, tossing dough with young children near the o... See more
Ordering online is terrible. Everything takes forever to load. The system never recognizes you and you never get points for what you order. I was eating here twice a week , but they're long wait times... See more
Server Anna made us feel really welcome and was helpful from start to finish. Food was really hot and tasty and order correct, coming in very reasonable time. Thanks Amy for happily cleaning up the h... See more
Dunfermline leisure park. Visited last saturday. Buffet menu. Salad bar, pizzas and refillable drinks. Within a few hours of eating, 1 party was violently vomiting, the next day the child in the... See more
I ordered 1 pan Canadian bacon, pineapple, jalapeño, onion and 1 pan meat lovers. I got 1 hand tossed ham, jalapeño and onion and 1 thin pork and pepperoni with no sauce They were more worried... See more
Stratford-upon-Avon Can't order via a real person. App doesn't have option for a non-iced glass. Impossible to locate where & how to apply Blue Light discount. Shown to take that was dirty & stic... See more
Had vegan hot pizza, wanted veggie but they don't let you customise. We ordered two large from Clapham for people to snack on whilst having drinks. Not one person finished one slice- literally stale f... See more
I have used pizza hut for nearly 40 years and always been really happy until they've changed their recipe sometime ago so I only stick to deep Pan. I ordered two pizzas which look flat and greasy and... See more
The staff on duty yesterday afternoon (28/12) at Ipswich Copdock, on the Interchange Retail Park, were amazing. The pizzas were tasty, with a brilliant selection of toppings available on the buffet. 2... See more
No way of complaining to Pizza Hut Head Office, our local Pizza Hut Manager excellent. He was OOO, his replacement today couldn’t understand what we were asking for, was rude and was trying to fog... See more
Long water retail park in Norwich , decided to go Pizza Hut here today and feel very disappointed the lady who worked in there and served me was very rude and the attitude what came from her when spok... See more
Awful. The establishment was filthy with the salad bar overflowing with cross contamination and used food everywhere. The service was greatly lacking and disappointing to say the least with little sta... See more
Used to enjoy Pizza Hut every week with friends for years but we all stopped going 5 years ago out of principle when they stupidly stopped taking cash, and now they are closing most of their stores. A... See more
Arrived for tea at 6pm on a Sunday, relatively quiet and yet the order was wrong on two occasions, when delivered to the table! Missing paid for sauces, and then one of the deserts missing whe... See more
Ordering process is complete rubbish. 50% off offer disappears when trying to redeem the Hut Rewards. When I delete the order and try starting again, although it says I have 50% off I don't get it. Tr... See more
The manager Mr. Russell Gibson , at 3000 green mountain drive. Branson mo. Was yelling and cussing as he was coming out of the kitchen when my children and I sat and waited for their mother , the GM a... See more
Went to basildon branch last night awful, had to do everything on app so slow ,took veg topping off then couldn't find replacements that i didn't have to pay more for(both where veg) cheese. On the g... See more
Ordered a new yorker (cheese and pepperoni ) tbh ive seen more cheese on a bacon sandwich than there was on the pizza .. i mean like come on a new yorker is MENT to be LOADED with cheese and pepperon... See more
AS i could not update my old review, here is the new one. Pizza Hut Leyton is my local, they are reliable , they usually deliver on time and the food is warm. No complaints, happy. Regular customer... See more
An hour and a half wait and still nothing. Have called twice and told in broken English driver is on his way. (I'm a 5 minute drive). Now asked for a refund. It's not worth the hassle. 15 minutes... See more
Beyond there app being totally worthless, having and order out for delivery for over an hour you know exactly what I received. Cold crappy food. The worst part is Pizza Hut requires a tip at time of... See more
Adnan Shammi and the rest of the team at Pizza hut express takeaway Ashton were absolutely fantastic! This is our second order, and once again, the pizzas did not disappoint. Adnan is incredibly e... See more
Absolutely amazing experience! Felt so awful going in a few minutes to closing however they were so lovely to still serve and absolutely lovely about it! Chatting away being so friendly! So accommodat... See more
Ordered a pizza for delivery but the garlic bread was missing. When we called the store, we were initially told we hadn’t ordered anything, even though we had an email confirmation showing the full... See more
We purchased a big new Yorker, that was supposed to have , pepperoni, sausage, mushrooms and hot peppers and cheese. This was the worst pizza I've ever had. Whoever made that pizza and passed it t... See more
Stourbridge Pizza Hut just delivered a delicious pizza with sides - if you log into their site you can earn free pizza slices and whole pizzas or sides . Dhaneesh was a really cheerful and polite d... See more
Just took my daughter to pizza hut rhyl . excellent visit . the buffet pizza selection was really good and all pizzas refreshed very quickly . salad bar was well stocked with an array of differ... See more
Zero-to rip off scam!!! Overcharge for product I ordered, $70.00 total for supposed to be original but hand tossed yet charged for original. Then again I ordered large I get medium and receipt verific... See more
My friend ordered me a couple pizzas just basic large pepperoni and cheese, they were poorly made I took one bite it was soggy greasy and the other pizza had a strand of blonde hair on it. I wish I wo... See more
If I could give 0 stars I would absolutely disgusting services by the team constantly hanging up on me after I waited almost 1.5 hours for my food got it stone cold and I'm battling Cancer at the mome... See more
Ordered take a way pizza half pepperoni half supreme when i arrived home found it all supreme called to complain she said sorry we cannot send you another one you should go back i claimed that it’s yo... See more
In Tifton, GA our pizza hut shared a tremendous act of kindness to our sorority today. They donated several pizzas to us to help feed out chapter. Tonight is the interview portion of our recruitment... See more
I ordered a pizza from Westcliff-on-Sea branch at 20.35 pm. Received email to confirm estimated delivery time between 2100 to 2110. I have been sent text messags, uber driver is at my address...its... See more
-Long wait -cold pizza (Poor communication) another pizza was delivered! Far tooo late, kids where put 2 bed. Definitely a language barrier! “Pizza Hut SE5 Camberwell” MaYB better another day A…... See more
Review for Pizza Hut Restaurants Croydon, The Colonnades, Purley Way, Croydon CR0 4RQ. UK. Had a nice family meal out here today. Arrived approximately 14:20. Restaurant was very busy, but was q... See more
Not able to order or pay without using qr code. No phone no order! Scuthorpe restaurant service/ staff worse than useless. 12 + people in party. Food arriving piecemeal with starters arriving... See more
At Atwell outlet of Pizza Hut,I purchased a Pizza today ,which was not as per order.When I contested,the guy(who claimed) to be manger refused to entertain my contention.We did not like the pizza and... See more
If you want the 50% off pizza reward on Meerkat Rewards, then forget about ordering from Pizza Hut because they dont deliver (even though I live less than a mile away as the crow flies). However i... See more
Myself and partner visited your Halifax restraunt on Sunday for the first time and I have to say it was delightful. Service was exceptional Harriet is a true credit to your business. It's lovely to... See more
Always receive offers for pizza deals yet never available for online order or over the phone - they advise to go through just eat or deliveroo and pay twice the price! Staff member who answered the ph... See more
Stratford upon Avon Remembering the days a Pizza Hut was a nice place to eat. It seems these huts are now so run down and basically so shabby they hardly pass as hygienic enough to eat. The sea... See more
I've been enjoying Pizza Hut pizza for many years so I almost feel guilty writing about one bad experience. But the manager I spoke with said that it is their policy that if they deliver the wrong piz... See more
Ordered online 2 pizzas with delivery in Kastrup thinking they would be sent from the Tårnby store which is 5 mins away. They send the pizzas from Frederiksberg instead. More than 2 hours later, 2... See more
Called in at Shrewsbury. They have changed things yet again. This time order by phone only after scanning table bar code but there was no connection with their internet and as a last resort you can or... See more
Company details
- Food Products Supplier
- Online Food Ordering Service
- Pizza Delivery
- Pizza Takeaway
- Restaurant
- Take Away Service
Information provided by various external sources
Pizza Hut – home of America’s favorite pizza, delivering delicious hot pizza and WingStreet buffalo wings straight to your door. Order your Pizza Hut pizza, pastas, WingStreet wings and pizza sides online or over the phone.
Contact info
dont by from them on the website or the…
dont by from them on the website or the app, they will scam you, on there site they hasve when you spend £15 get a free large pizza using the app.
i tried it you dont give you a free large pizza so you end up paying £30 for pizza when you can just by them for £12 at a kebab shop,
when you tell them weather be by email or phone they lie in your face saying its not in your order even though the invoice shows it should be.
how i resolved it. do a bank charge back with your bank, and say it was never received. your bank will do a charge back and they have to prove they sent it. i got my money back do not ever use pizza hut its over priced and not the same anymore
February 11, 2026
Unprompted review
Unenjoyable visit to Southampton
Visited the Southampton branch yesterday and wish I hadn't bothered. The staff were rude and miserable, told us to sit down and order via app. No customer service or check back during meal. Had to divert staff attention from mobile phones to get out desert. I was sad that my local branch had closed, but if this was the service levels, no wonder they went into administration.
February 10, 2026
Unprompted review
Ordered $60 worth of food that was awful
Ordered $60 worth of food. Everything was luke warm or cold! Pizza was gross and pasta was almost cold. Even though it was delivered in 25mins...its almost like it was ready 25mins before we got it and wasn't under heat lamps. Not worth the tip we gave! Petawawa location is failing at quality for sure!!
February 9, 2026
Unprompted review
I had a very unprofessional experience…
I had a very unprofessional experience at this Pizza Hut location. I placed my order in English, but the cashier did not ask for my name and instead entered “Spanish” as my name on the receipt.
February 10, 2026
Unprompted review
If I could rate 0 stars I would
If I could rate 0 stars I would. My mom and I wanted 1 heart shaped pizza and some garlic cheese sticks a couple nights ago and we set our order pickup time for 7:15. We got there early and I went inside to wait for it, gave the name, and was told that it might be "a little bit". I continued to sit in this
Pizza Hut for OVER. AN. HOUR...all the while doordashers were coming in for their pickups and were there for maybe 15 minutes. But that's not even the worst part.
My name was finally called at roughly 8:15, and I went up to the counter and was brought 1 small box. We then proceeded to be told that they ran out of heart shaped pizzas so they went ahead and took it off the charge and just gave us the bread sticks. We were furious. We waited this whole time with no notification that our order was changed, all while being less than prioritized in comparison to the door dashers.
Is it too much to ask for some simple courtesy that our pizza was unavailable? C'mon Pizza Hut, you used to be better than this.
Mom and I went to Papa Johns across the road and they had a pizza ready for us in MINUTES.
February 6, 2026
Unprompted review
Order a small pizza each for me and my…
Order a small pizza each for me and my husband but they ran out of small bases so sent us a large one each for the same price fast delivery to through just eat
February 8, 2026
Unprompted review
Ordering online.
Ordering online is terrible. Everything takes forever to load. The system never recognizes you and you never get points for what you order. I was eating here twice a week , but they're long wait times for loading , and the inability to recognize who I am , i'm going to domino's now.
February 8, 2026
Unprompted review
I went and to your south park location…
I went and to your south park location and had dine and the serve and food was great
January 31, 2026
Unprompted review
Great experience!
Server Anna made us feel really welcome and was helpful from start to finish. Food was really hot and tasty and order correct, coming in very reasonable time. Thanks Amy for happily cleaning up the huge drink spill by 3 year old and reassuring us.
Thanks guys!!
February 6, 2026
Unprompted review
I usually enjoy pizza hut
I usually enjoy pizza hut, i ordervqyute frequently. This time however, the breadstciks were tough to bite through, actually hurt my teeth trying, the pizzas were overcooked even though in the special instruction I asked for one to be slightly undercooked, and cinnamon sticks tasted undercooked with little to no actual cinnamon on them. I am very displeased and it makes me hesitant to order again
February 6, 2026
Unprompted review
Haven't got my food
I told Berkeley Pizza Hut to have my I want to be ready by 2:30 it is 4:30 4:00 and I ain't got nothing yet there is bad service thank you have a blessed day
February 6, 2026
Unprompted review
Wannabe social media influencer chaos
Ordered online at the Bangor Pizza Hut. Arrive to collect at the confirmed time. The store had “so-called” social media influencers interrupting service, tossing dough with young children near the ovens, while people waited for their orders. Several gave up and asked for refunds and the average delay was over 30minutes.
My biggest complaint was the total ignorance of the “wannabe influencers” who were pathetic and ignored the impact they were having on the staff trying to work to fill orders.
February 6, 2026
Unprompted review
When you eat in and it’s a good day
When you eat in and it’s a good day, it’s actually nice. But when I order delivery, it is tasteless. I don't know why. I don't see the same issue with other food deliveries
February 6, 2026
Unprompted review
Great food excellent customer service…
Great food excellent customer service from rami
February 5, 2026
Unprompted review
WARNING
WARNING: Unless you want the worst experience ever and potentially get robbed in the process… DON’T CHOOSE THIS PLACE!
This review has been 3 years in the coming. I have had the worse order, delivery, customer service, management resolution and financial security issues with this place.
Twice I ordered from here and received completely different pizzas than what I ordered. I ordered and was charged for specialty pizzas and received basic one topping pizzas. When attempting to reach management, I was given to a shift supervisor who was so rude and basically told me that I could not be refunded, and he was limited in what he could do to satisfy my very valid, very relevant complaints. I finally got into contact with their GM and was compensated a few pizzas. At that point I appreciated any effort she put forth but I resolved that I would not order from this place again.
A year later, my daughter asked that I order my grandbabies a pizza from Pizza Hut. I told her that I didn’t order from there anymore but she insisted so I got on the phone and only realized that I was in trouble for giving the individual taking the order my card details in the middle of giving my numbers. I didn’t ask who I was speaking with because I knew this individual well. The reason for my panic was because he was known for stealing from anyone he came into contact with (to include criminal theft charges) and chronic drug use.
That night someone had used my card online to make an almost $250 purchase at Walmart.com. The only unsecured transaction that was different was my pizza purchase with this business.
At first, the GM denied her employees guilt, and stood behind him until I told her how I knew him and told her how he made me aware that she knew of his drug use and used pizza huts inventory to do whatever benefited them personally. I told her that if he was guilty of using my card that I was going after her also. Then she changed her story and said she would do all that she could to get to the bottom of it. After we spoke; she immediately got ahold of her employee and let him know what I was accusing him of. He then proceeded to try to contact me. Nothing was ever done by this GM in the matter.
Just 2 days ago my daughter asked me again to order from Pizza Hut saying it was her favorite pizza and could I just order it.
She received her pizza without ANY PIZZA SAUCE on the pizza whatsoever!! It was dinner for her daughters. By the time they brought the corrected order, it was hours since she placed the order and her babies were already in bed. The next day I called and got some other manager/ assistant manager maybe who was very short saying she would talk to the boss but couldn’t promise me anything. I NEVER DID GET A CALL FROM ANY FORM OF MANAGEMENT.
This is a pathetic business and EVERYONE in it seems to be loyal to each other in such a way that they all lie for and defend each other. 😡😵💫👎🏽
January 30, 2026
Unprompted review
Absolutely appalling
Absolutely appalling. This was not just bad food — it was burnt, misleading, and handled with total contempt by Pizza Hut.
I ordered three pizzas (Cheesy Bites, Hawaiian, and Margherita) and the moment they arrived it was obvious they were completely unacceptable. The Cheesy Bites were burnt black in places, dry, unseasoned, and — unbelievably — most of them contained no cheese at all. Just empty, burnt dough. Calling these “Cheesy Bites” is outright misleading.
The Hawaiian pizza had a laughable amount of cheese and was also burnt. The Margherita was burnt as well. This was not “slightly overdone” or “burnt at the edges” — it was inedible. Hands down the nastiest Pizza Hut I have ever had, and honestly one of the worst takeaway meals I’ve ever been served.
I contacted the store immediately and clearly rejected the food. I asked for a refund and said they were welcome to collect the pizzas. I was told they would not refund me, only remake and redeliver — which would take over an hour — despite the fact that I had a hungry child waiting to be fed. When I refused this and again asked for a refund, I was told I must contact Pizza Hut customer services instead.
What followed was days of being messed around: endless emails, repeated requests for photos (which I provided), delays, excuses, and then — unbelievably — being told that the manager claims there was “nothing wrong” with the pizzas. That is simply untrue and frankly insulting. To top it off, I was offered £5 off a future order, as if I would ever order from this place again.
Burnt food. No accountability. Dismissive customer service. Being made to feel like I was lying despite clear evidence.
This experience has completely put me off Pizza Hut. If you’re thinking of ordering from this branch — don’t. Save yourself the frustration, the disappointment, and the wasted money.
January 10, 2026
Unprompted review
This isn’t the pizza I remember
This isn’t the pizza I remember, it’s garbage with fake toppings and fake misleading promos that isn’t honored and yet the price continues to rise while the quality and quantity has fallen.
January 27, 2026
Unprompted review
Ishmael great worker
February 1, 2026
Unprompted review
Joban give us a good customer service.
Joban give us a good customer service.
January 31, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.