Taco Bell Reviews 1,547

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with the quality and service provided. Many consumers have voiced concerns over the order accuracy, often reporting missing items or incorrect customizations. People also report issues with the food, such as it being cold, poorly prepared, or not matching the advertised descriptions. Reviewers mention inconsistent experiences, with some praising the staff's friendliness and the food's taste and preparation, while others describe long wait times, rude employees, and a lack of professionalism. Consumers highlight problems with portion sizes, cleanliness, and the overall value for money.

Based on these reviews

Rated 2 out of 5 stars

Dirty restaurant, miserable staff. To say that there was excitement about Taco Bell opening in the north, it's a shame to see how poor the experience is. I imagine that the staff are not paid partic... See more

Rated 2 out of 5 stars

Food was disgusting, ordered naked chicken taco absolutely no chicken taste to it just tasted like grease. Returned to counter to complain and was told that’s what u ordered. Stated lettuce and toma... See more

Rated 3 out of 5 stars

Mediocre experience (ordered for 4) - Whilst the food, although cold, was actually very nice, the portion sizes were only fit for a field mouse. XL chips only half filled the box, and seemed to have... See more

Rated 1 out of 5 stars

322 S Broadway Street Salem NH store can't get it together. Another failed attempt by this place. Taco Bell I was so looking forward to trying your Milkbar Churros everyone had raved about. Howeve... See more

Rated 5 out of 5 stars

Perfect, everything perfect. As I walked through the warm welcoming gateway to the land known as ‘taco bell’ a tear rolled down my cheek from pure happiness. I ordered my extremely good value for mone... See more

Rated 1 out of 5 stars

Taco Bell Uxbridge,🤦‍♂️ you would have thought it would have been easy to get in touch with someone to get something added to an order but no. You’ll have a better chance talking to a blind person... See more

Rated 5 out of 5 stars

Very nice employee’s, food was made very fast which also turned out delicious! Had a variety of drink selections (refillable) which caught mine and my friend group’s attention.

Rated 5 out of 5 stars

I have been going to the Taco Bell on Nine Mile Rd in Pensacola, Fl for over 3 years now. If I could give it more than 5 stars I most definitely would. I go through drive through and dine inside on eq... See more

Rated 4 out of 5 stars

It's literally Taco Bell. The food they offer is good, but depending on location the quality might not be up to par compared to others. Their chicken chalupas have yet to let me down along with their... See more

Rated 1 out of 5 stars

Taco Bell in Exeter awful service and time taken (50 minutes) to make just two takeaway 5-layer veggie tacos. Everyone waiting should have been given a full refund, yet there was no manager to be see... See more

Rated 1 out of 5 stars

Terrible, ordered at 17:08 for a delivery for 18:00. (Well within the time to deliver according to just eat). Best in mind this was a treat for us as a family, order was confirmed quickly (obviously h... See more

Rated 1 out of 5 stars

Went in today they forgot half my order the blonde chick was more worried about talking tough shit than her job. Place is a shithole has been ever since the new manager. They rejected multiple good ca... See more

Rated 1 out of 5 stars

Restaurant #029076 Douglas, Ga. Order #198 Drive Thru. Ordered a #6 (2) Chicken Chalupas (1) Beef Crunchy Taco. Food was lukewarm. Only drinks that available were lemonade, tea, or water. Ordered a le... See more

Rated 1 out of 5 stars

Wales Ave Jackson Ohio. Is the worst store in the USA they do this thing where they only make every drive thru order first before any dine in customers even get a hello and then they just stare at you... See more

Rated 1 out of 5 stars

absolutely horrible service, very long wait time for a very short order when there was 3-4 other people in there, food was barely edible, very small portions sizes for a very expensive price, very bla... See more

Rated 1 out of 5 stars

What an absolute horrible service by Olivia felt upset by the whole experience I could have dealt with the wait on food but being told that my food is almost warm it will do is too much! The shift lea... See more

Rated 5 out of 5 stars

At first our Taco Bell food was terrible especially the tacos. But then two months later it was taken over by another group of Taco Bell employees and boy did things change with the food. Now I have t... See more

Rated 1 out of 5 stars

Paying 5 star prices for 1 star quality. I ordered 2 chalupas, a chicken bowl, and Sprite, and totalled 28.00! The calorie content and quality for your selection are misleading customers into thinking... See more

Rated 1 out of 5 stars

Worst customer service ever, I’m not sure if management changed but this is not it! They messed up my order, & the waiting time for your food is crazy for a fast food restaurant. Guests were kept wait... See more

Rated 1 out of 5 stars

UGH! Look, Taco Bell is really bad, because their vegetables (basically eating crunched dead leaves). There processed foods make my stomach hurt a few minutes after eating it, Taco Bell’s “tacos” if y... See more

Rated 1 out of 5 stars

I ordered a cheese quesadillia from the Cornwall Services branch which turned out to be thinner than the tissues provided, probably would have had a better meal if I ate those instead, it was tasteles... See more

Rated 1 out of 5 stars

Ordered the new little taco salad I've had it twice it was great will today ordered it shell was in pieces no bottom, only beans with a 1/2 tsp of beef, no cheese, a tbsp maybe of lettuce, terrible. I... See more

Rated 1 out of 5 stars

This has to be the worst food ever, was recently there got a crunch wrap if it had a teaspoon full of meat it was alot, lettuce sauce and hardly any meat. The advertise there food making it look so fu... See more

Rated 1 out of 5 stars

I’m sorry but no!!! I ordered a cravings box once I opened I noticed some things they put little to none meat inside each taco the Gordita was more shell then anything I also decided to buy some of th... See more

Rated 1 out of 5 stars

Taco Bell in the USA has great products sadly this brand has not travelled well. The new store in Perth UK has a no person order system and results in long wait time for some. What is worse is... See more

Rated 1 out of 5 stars

Cynthia and staff were very rude. Very nasty attitudes. I waiting for 20 minutes in line and never got acknowledged. They didn't have gloves on and was talking horrible about customers to each other... See more

Rated 1 out of 5 stars

Introducing Taco Bell’s new lettuce tacos 🌮 just ask for any kind of taco doesn’t matter and they will surprise you with this new vegetarian taco all lettuce.. gotta fill it up with something 🤷‍♀️ a... See more

Rated 1 out of 5 stars

Absolutely awful food, in fact the worst meal I have ever eaten! No chicken in the enchiladas just awful burger sauce and cheese. Chips cold and like cardboard. Missing drinks. Kids meals meals cold a... See more

Rated 1 out of 5 stars

Worst service ever!!! Ordered at 3.30 today Coventry branch to be kept being told order delayed & now nearly 2 hours later it’s been cancelled!!! This happened last week too! Thought I’d try again but... See more

Rated 1 out of 5 stars

Rating: ⭐☆☆☆☆ (1 star) Title: Gave Me the Wrong Order and Didn’t Acknowledge It Review: I ordered a Combo #6 with two beef Chalupas from the Taco Bell on Westport Road in Louisville, KY... See more

Rated 4 out of 5 stars

The food was fine, but the employees in the service area were chit chatting and using a lot of obscene words. This was on Friday, September 19 at about 12:30 PM. The restaurant was 035722. I person... See more

Rated 1 out of 5 stars

Gila Bend, AZ, 7/29 9:00pm Stranded at a supercharger station with my dogs in 120 degree heat all day. I take my water jug to the window to ask for a refill to water my dogs and myself. The guy beh... See more

Rated 5 out of 5 stars

Taco Bell store 018210 did excellent service today food was fresh & hot made to perfection everybody had all smiles and working to get orders out. My 5-layer was made to perfection

Rated 1 out of 5 stars

Today is January 18, 2026. I placed an order on the Taco Bell app and went inside the store around 12:00 PM. After waiting for over half an hour, I decided to ask for a refund at 12:32 PM. I spoke... See more

Rated 1 out of 5 stars

Taco Bell - Ipswich (anglia park). Placed a Uber Eats order, we live 1 mile away. Fries where missing from 2x large meals, and 2x caramel sauce where missing. The Soft Taco's were ABSOLUTE SLOP, t... See more

Rated 1 out of 5 stars

ONE OF THE WORST TOCO BELLS THERE IS IN CT NEW LONDON CT THERE IS NOW WAY I WENT THREE TIMES IN TWO DAYS OVER TEN MIN WAIT FOR FOOD ALREAY BAD MANAGERS SHOULD BE REPLACED

Rated 1 out of 5 stars

I had a really disappointing experience at this location. The lack of professionalism in the store is ridiculous. I went inside to sit down and enjoy my meal, and an employee told me I “wasn’t welco... See more

Rated 1 out of 5 stars

### 🚨 Absolute Ripoff – Stale Food, Shrinking Portions, Insane Prices 🔥 Taco Bell has officially gone from **"cheap and filling" to corporate scam central**. The food is **stale**, the p... See more

Rated 1 out of 5 stars

An hour and a half waiting time - no problem !!! It’s Sunday afternoon everyone is rushing to get some grub, once we got the food I was shocked by how powerful the branding is ! Let me be honest t... See more

Rated 1 out of 5 stars

Bad enough the employees don't talk to you anymore, as Taco Bell now makes you talk to AI through a speaker. But my online order was horrible. I paid for extra meat and additional toppings that I did... See more

Rated 1 out of 5 stars

I live in Ravenswood and ordered a Taco Bell from the restaurant on Ravemswood it’s literally 5 mins away and my food arrived stone cold . Uber eats offered a 0:79 credit , laughable when I couldn’t... See more

Rated 1 out of 5 stars

Taco Bell Chatham Placed an order at 2:00pm for a 4:00pm delivery. At 3:30pm, I called to check as the Just Eat app showed the order wasn’t even being prepared. I was assured it would still arrive... See more

Rated 5 out of 5 stars

Went to the Sauchihall st in Glasgow on 12/04/25 at 7:30pm. We were served by Daniel who went above and beyond to help us with our order and is a lovely young man! Giving 5 Stars because Daniel ga... See more

Rated 1 out of 5 stars

This is the third time in a row that I've ordered online and got the 3 chicken cheese flatbread melt, and all three times they only give me one when i ordered the one that gives you. They also keep no... See more

Rated 1 out of 5 stars

My family and I ordered $38 worth of food to get home and my son find a hair beep in his burrito.. he already ate some of the burrito then found it, so we took it back the next day and the manager lau... See more

Rated 1 out of 5 stars

My daughter and her friend ordered food 3 hours ago and nothing has turned up. After many attempts of the restaurant not answering the phone, eventually did answer, only to be told they are very busy... See more

Rated 1 out of 5 stars

Normally taco bell is great but the bridgwater one was terrible, the crunchwraps were cold not warm at all, the nachos were burnt left a horrible taste in my mouth and the fries were all in the bottom... See more

Rated 1 out of 5 stars

Forgot my drink and would not come back to the window. I had to honk my horn for 5 minutes until they finally came. No apologies and bad attitude. Staff needs to be friendlier and pay attention to the... See more


Company details

  1. Restaurant
  2. Fast Food Restaurant
  3. Online Food Ordering Service
  4. Take Away Service

Information provided by various external sources

The official site of Taco Bell featuring the Why Pay More Value Menu, fast food nutrition guide, Taco Bell locations, franchise information, and career opportunities.


Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

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Rated 1 out of 5 stars

Will Miss Rewards, But App and Customer Service are terrible.

I order at least a dozen times per month. I had only a couple of issues out of hundreds of orders. A driver stole my order in January 2025 and admitted it by official text message. No response after several "Contact Us" messages with order # and details. In December 2025, I received the wrong delivery order. No response on either order afted the initial "we'll follow up" email. The staff at the store reviewed the issues today with me. They apologized for the useless AI that corporate uses to prevent people from resolving their problems. Will continue patronizing them, but deleting the app. Local staff is unhappy they get bad reviews because Corporate takes your money with no recourse.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

Experience at Taco Bell

Very nice employee’s, food was made very fast which also turned out delicious! Had a variety of drink selections (refillable) which caught mine and my friend group’s attention.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

I have been going to the Taco Bell on…

I have been going to the Taco Bell on Nine Mile Rd in Pensacola, Fl for over 3 years now. If I could give it more than 5 stars I most definitely would. I go through drive through and dine inside on equal basis. I stopped checking my order at drive thru over 2 and 1/2 years ago. Your order is always 100% correct! Never a reason to check your order here. When I dine inside the staff are always friendly, polite, respectful and very professional. It is one of the cleanest most sanitary restaurants in Pensacola. When you receive your order, you immediately notice how much care and professionalism when into the preparation of your order. Your entire order is made with such care that it becomes hard to decide where to start eating. You will never regret eating at this restaurant! It’s impossible to compare prices with any other restaurant. The amount of food you receive for less than &10 is astonishing!! It is always such a pleasure to dine at this restaurant!!

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

DON'T BUY THE MINI TACO SALAD

Ordered the new little taco salad I've had it twice it was great will today ordered it shell was in pieces no bottom, only beans with a 1/2 tsp of beef, no cheese, a tbsp maybe of lettuce, terrible. I wish I could upload a picture.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Food stone cold and soggy and poor…

Food stone cold and soggy and poor content and quality. Uber blamed for it being cold, rang the restaurant directly no apology for lack of quality and content and when I asked for the managers name the phone was put down on me. I decided to go to restaurant as its only 5 minutes away for all members of staff to be rude and have poor customer services, they even denied receiving a phone call and not knowing there contact number, complaints policy and even the store number to which I needed to do a customer survey. All members of staff apparently didnt work at the Disbury branch and not one member staff of wearing a name badge and they all refused to give me there names for complaining further to head office, I believe we all need to learn from our mistakes and thats why I have complained to head office so nobody has to experience such poor customer service.

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

Messed up food unwilling to work with you to replace your mill…

Had to order an Uber ride to go pick up some food paid $10 for my ride they're in back just to get home to find out they put onions and red sauce in my burrito after requesting them to take it out because I'm allergic to onions I call them they can only replace my burrito if I get in there in a few days so I have to pay another $10 just to go pick up a burrito they wouldn't even work with me to replace my whole box bends it's their fault I don't get to enjoy a meal like I should have this Taco Bell is no good they mess up every time when I had a car it wasn't that big of a deal I'd go in and they'd replace it but not having a vehicle right now it really stinks save your money and your time it's not worth it

January 29, 2026
Unprompted review
Rated 1 out of 5 stars

New store in Perth Scotland

New store in Perth Scotland. Shocking wait of 1 hour for the order to be made. If they knew it was taking that long, I with they'd have told us at the door before we waisted so much time.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

At first our Taco Bell food was…

At first our Taco Bell food was terrible especially the tacos. But then two months later it was taken over by another group of Taco Bell employees and boy did things change with the food. Now I have to go to Taco Bell two times a week and pick up my crunchy tacos which the taste is excellent. I do have one problem though and that is with their wrapping paper for the tacos. If you have to travel 10 minutes from your Taco Bell and you get home and you find your tacos stuck to the paper and when you try to lift it out then you're back to heaven your own made tostada. They do need to use a paper for the inside to be moisture proof so that when you take your taco out of it it's a whole taco and you don't have to treat it like nachos by just going ahead and scooping up the insides with the outside of the broken taco shell.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

Taco Bell Uxbridge,🤦‍♂️ you would have…

Taco Bell Uxbridge,🤦‍♂️ you would have thought it would have been easy to get in touch with someone to get something added to an order but no. You’ll have a better chance talking to a blind person in sign language and having them understand you. They don’t answer the phone and god forbid someone actually does answer they can’t do anything to fix your issue. Honestly it’s like calling the police to help you with a break in. The workers are as useful as using a paracetamol to cure stage 5 brain cancer and stroke damage

Save yourself the hassle just go the establishment and order there. Although there’s no real guarantee you’ll get a response in the flesh either 🤷‍♂️

January 26, 2026
Unprompted review
Rated 3 out of 5 stars

Awkward

Place was dead, no vibes, completely silent and messy. Food was less than great, the tacos had very little meat and so much salad. Portions of burritos were small! Cheese sauce was forgotten and such small pots.

Fix up, you're taco bell

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect, everything perfect. As I walked through the warm welcoming gateway to the land known as ‘taco bell’ a tear rolled down my cheek from pure happiness. I ordered my extremely good value for money burrito and at that moment I felt like I belonged, the speedy and efficient construction of my flawless burrito made my trip infinite times better. I sat down with a smile on my face and a rumble in my tummy, I took a delicate bite from my wonderful food and it was the closest man has been to enlightenment, it was the purest of joy. Taco Bell, I love you.

January 22, 2026
Unprompted review

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