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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers show mixed feelings about the brand's offerings. Some people appreciate the sound quality and ease of use of certain products, such as amplifiers and speakers, particularly for car audio systems. These customers find the products suitable for their needs, like replacing outdated receivers or enhancing their car audio experience. However, others express dissatisfaction with the quality and performance of various items, like boomboxes and megaphones, citing issues such as low power, lack of bass, and defective units. People have reported inconsistent experiences with the company. While some appreciate the quick responses and helpfulness of customer service, others have faced long wait times, unfulfilled promises, and unhelpful support. These consumers express frustration over issues like missing parts, defective products, and difficulties in obtaining returns or replacements. There are also mixed opinions on the delivery service, with some appreciating the quick delivery and others complaining about delays.

Based on these reviews

Rated 4 out of 5 stars

Received your replacement for the missing remote of my PDA7BU, but I was charged a total of 7.16€ for VAT in Spaninsh customs. Maybe you should have declared it as a Sample of non-commercial vale, or... See more

Rated 2 out of 5 stars

Liked the little Stereo Amp I purchased, but tried to get an issue resolved for registering the product within 7 days, which was supposed to send me a FREE Gift. However even though I tried several t... See more

Company replied

Rated 5 out of 5 stars

I received a PPHP1249KT Active and Passive PA System Kit. The sound quality is great when you team this up with something other than the mic included. I have a Tonor TW820 Wireless Microphone and it... See more

Rated 5 out of 5 stars

Replacing a Fosgate Amp in the golfcart with a blutooth compatible amp. The Pyle marine has the same wattage, very similar wiring layout so used the same connections, and the sound is just as good th... See more

Rated 1 out of 5 stars

Pyle doesn't test their products fully before they ship them out of the factory. I purchased 2 times now, "Rack Mount Studio Pre-Amplifier - Audio Receiver System w/ Digital LCD Display Bluetoo... See more

Company replied

Rated 1 out of 5 stars

I have not received my latest order yet which is a microphone and I’m assuming that will be fine but overall customer service has been very poor. I’ve had to call three or four tines and each time th... See more

Company replied

Rated 1 out of 5 stars

Had an issue with my order with a missing part, reached out to support in two different ways and never got a response. Started a chargeback through my credit card. Update: To their response. Why... See more

Company replied

Rated 1 out of 5 stars

purchased a PTA1000BY amplifier to replace my dead one from years ago. There was absolutely no information on how to connect the CD input and the speaker output. No information about connectors, plugs... See more

Company replied

Rated 1 out of 5 stars

Terrible experience with pLyle usa. Bought a radio boombox that is supposed to be 120watts. I swear it sounds like it it's 15 watts at the most . No bass in these speakers. The fm picks up almost no s... See more

Company replied

Rated 5 out of 5 stars

For the money, this stereo sounds amazing. It's a perfect companion for my TV in my little man cave bedroom I was a little concerned because the day I turned it on the display lighting went crazy and... See more

Rated 5 out of 5 stars

I purchased an amp directly from Pyle, it arrived with some damage. After contacting Pyle I have had excellent response and support, answering any questions about returns etc. Good job Pyle, that’s ho... See more

Rated 2 out of 5 stars

I bought a pair of active passive Bluetooth outdoor speakers. Very easy to hook up and fantastic sound. However, about two weeks after the warranty expired , the passive speaker died. I spoke to cust... See more

Company replied

Rated 5 out of 5 stars

The product has been great! We purchased the product a year ago to replace an outdated receiver. It's suited our needs well. Easy to use and provides great sound. When we purchased the product there w... See more

Rated 5 out of 5 stars

Inside the packing of the Pyle Amp I purchased was an offer for a free microphone with my proof of purchase notification. True to their word I received a very nice mic as a gift. At their price point... See more

Rated 5 out of 5 stars

With Pyle, a human will answer your question or help you out—no searching fruitlessly through web sites or trying to get a chatbot to understand what you are even asking. Much appreciated!

Rated 1 out of 5 stars

Bought a PPHP844B Wireless BT Loudspeaker with built in rechargeable battery. Out of the box, the sound is very tinny and needs alteration, fortunately there is an EQ button, unfortunately... See more

Company replied

Rated 5 out of 5 stars

My speaker messed up. I bought it this past November. I sent a message to Pyle asking for a piece replacement. They mentioned they didn't have one but would send me a new speaker instead. Arrived with... See more

Rated 1 out of 5 stars

Sorry to report: Tried to replace my older Pyle megaphone that quit working with new batteries................Received the NEW megaphone which is DEAD even with new batteries. Handyman/Repairman FIX... See more

Company replied

Rated 1 out of 5 stars

IMPOSSIBLE to get a replacement lithium battery THAT WORKS!!!!! I have ordered once thru your company and twice thru Amazon. NONE of the three worked. Your bullhorn is GREAT, but, without a battery, i... See more

Company replied

Rated 1 out of 5 stars

The radio will not work new out of box I need a new one or a refund all I got now is a pretty paper weight when txt support thay wanted to charge me a membership fee I don't want to be a member ...I n... See more

Company replied

Rated 1 out of 5 stars

This company sold me a small radio that was complete CRAP. I tried to return it, but the return link doesn’t work. I managed to talk with some representative via the company’s chat feature. He said I’... See more

Company replied

Rated 1 out of 5 stars

I received a defective receiver. I called customer service . After 20 minutes of very difficult communication and troubleshooting the device they agreed to refund my purchase. She told me I would rece... See more

Company replied

Rated 1 out of 5 stars

I have had problem after problem with my machine. I have multiple emails replacing parts and because I'm one month past warranty customer service won't do anything. That's a load of crap when the prod... See more

Company replied

Rated 2 out of 5 stars

I travel frequently but am based in India. I purchased a Pyle megaphone, expecting solid performance, but it didn’t meet my expectations. When I reached out to their customer support for assistance, I... See more

Company replied

Rated 1 out of 5 stars

I have tried for a week to contact you people thru your telephone and e-mail and on your automated system in your on line website and you refuse to reply to me. I can’t even return these items because... See more

Company replied

Rated 3 out of 5 stars

I made an error during my purchase… forgot to enter the discount code. I contacted Customer Service to request they might apply it for me, but they never responded. I got an auto reply but no re... See more

Rated 1 out of 5 stars

The product that I received was not what was advertised. So the product was not even capable of TWS or true wireless stereo - the button did not exist on the units. On top of that both units arrived... See more

Company replied

Rated 3 out of 5 stars

The complication and level of data and requirements to redeem the included offer for a FREE gift, was unacceptable and unclear. This is a blatant data grab. Product was UN impressive for the level o... See more

Company replied

Rated 5 out of 5 stars

As Described. Excellent Value. User friendly. I haven’t used all the features yet and I’m very happy. Built in fan was the main reason I purchased a Pyle product. Living in Concord, California... See more

Rated 5 out of 5 stars

I used the chat on the website. It gave me the information I needed in order to order the adapter for the speakers that we inherited upon the purchase of a lake house. I also used the contact email... See more

Rated 4 out of 5 stars

Got this receiver for out in my barn. Works great. I took away a stat because Pyle uses USPS for delivery. As usual it took 4 days longer than original delivery date. USPS is the slowest delivery serv... See more

Rated 5 out of 5 stars

I am still trying to figure out all the intricacies of operation! I must say that everything I have tried so far has worked well for me! Also being that the receiver I bought has 2000 watts which seem... See more

Rated 5 out of 5 stars

I'm in the early stages of starting my own fitness company, had some packaging issues and the customer service took incredibly good care to fix the issue. We can't wait to expand with Apollo and Pyl... See more

Rated 5 out of 5 stars

Got exactly what I needed. Works perfectly. The only issue I experienced was that it was discoverable on Bluetooth under a different name than was mentioned in the instructions. I eventually foun... See more

Rated 1 out of 5 stars

ordered the wrong item, contacted them and was told to send back which i did immediately upon arrival, have now emailed numerous times to advise of product being returned, provided tracking to prove... See more

Company replied

Rated 2 out of 5 stars

Have used Pyle Audio equipment for several years and like the product. Due to a recent microphone failure we needed to purchase another system. I called Pyle customer support with a couple of compatib... See more

Company replied

Rated 1 out of 5 stars

I did not get a refund after returning an item. According to USPS tracking number 9434611206211264393913, my return was received on March 24 (RMA#: RN250312728). I sent them several emails over the co... See more

Company replied

Rated 5 out of 5 stars

Purchased a 4-mode portable AC. The unit works fantastically for the area. One of the casters broke during shipment. I contacted customer service, and they replaced the caster. I'm incredibly happ... See more

Rated 5 out of 5 stars

Hi, hello everyone! it's about an heavy duty keyboard stand pkst48 The build quality is good! A little thought went into the assembly, but it makes sense! The assembly is intuitive and actually... See more

Rated 5 out of 5 stars

Arrived on time and packaged well. I didnt purchase the most expensive microphone stands and the microphone holders are clips which are poor quality and the springs came out when I was assembling th... See more

Rated 5 out of 5 stars

Good product and fast shipping and delivery. This little unit fixed the low volume problem of a vintage turntable going into a modern Bluetooth receiver.


Company details

  1. Electronics Store
  2. Electronics Company
  3. Hi-fi shop
  4. Home Audio Store

Written by the company

Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.


Contact info

3.5

Average

TrustScore 3.5 out of 5

321 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Kip's man cave sound system

For the money, this stereo sounds amazing. It's a perfect companion for my TV in my little man cave bedroom I was a little concerned because the day I turned it on the display lighting went crazy and I couldn't make out which mode it was in but I turned it off and unplugged it and it's fine now. It's been working great! Sounds awesome! The blue lights are kind of nice too. Got here pretty quick

February 2, 2026
Rated 1 out of 5 stars

Customer service needs to be way better

I have not received my latest order yet which is a microphone and I’m assuming that will be fine but overall customer service has been very poor. I’ve had to call three or four tines and each time there is a 20+ minute wait. In one situation I asked the representative to cancel part of an order I had literally just placed because I had ordered too many items. They said they would take care of that and that did not happen. So I emailed customer service and asked for some return labels and after two days that did not happen either. I then had to call customer service again to get the return labels. Customer service definitely needs to be way better in my opinion

January 26, 2026
Pyle Audio logo

Reply from Pyle Audio

Hi Mark,

Thank you for your honest feedback, we’re really sorry to hear about your experience and understand how frustrating that must have been.

Long wait times and delayed follow-ups are not the standard we aim for, and we truly apologize for the inconvenience this caused you.

We’re actively working to improve our response times and internal processes so situations like yours don’t happen again. If there’s anything still unresolved or you need further assistance, please don’t hesitate to reach out directly to [email protected] or call us at 1-718-535-1800, we’ll make sure you’re taken care of promptly.

Thanks again for sharing your experience. Your feedback helps us improve.

Rated 1 out of 5 stars

Terrible experience with pLyle usa

Terrible experience with pLyle usa. Bought a radio boombox that is supposed to be 120watts. I swear it sounds like it it's 15 watts at the most . No bass in these speakers. The fm picks up almost no stations because the radio has no antenna. What kind of company makes radios with no antennas or ways to add one. Plus the speaker screams full blast every time you turn it on. I messaged them before I got the item if it was a used item or new since the price was low. As soon as I got the package I could tell the box was taped up with yellow color tape that obviously was an open box. Man this wa the worst radio purchase I ever made. Even the 1$ radios work better.. crazy these companies are allowed to rip people off

January 25, 2026
Unprompted review
Pyle Audio logo

Reply from Pyle Audio

Hi Richie,

We’re very sorry to hear about your experience with the boombox. This definitely isn’t the kind of impression we want to leave, and we truly understand your frustration.

All of our products are intended to be brand new unless clearly marked otherwise, and we take reports of open-box or damaged packaging seriously. We’d like to look into this further, especially regarding the sound quality, FM reception, and packaging concerns.

Please reach out to our support team at [email protected] or call us at 1-718-535-1800 so we can assist you directly. We’re here to make it right and ensure you get the product experience you expected.

Thank you for bringing this to our attention, your feedback helps us improve.

Rated 2 out of 5 stars

bonus gift never delivered

never received the bonus gift promised

October 6, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Roger,

Thank you for your feedback, and we’re sorry to hear you didn’t receive your bonus gift.

We’re currently checking into the issue to better understand what happened. In the meantime, if you need assistance or have any questions, please don’t hesitate to reach out to our support team at 📞 1-718-535-1800 or 📧 [email protected]. We’re here to help!

We appreciate your patience and the opportunity to make things right.

Rated 1 out of 5 stars

THEY LIE ABOUT SHIPPING TIME!!!!

I ordered a Snow tube to pull behind an atv in our upcoming snow storm. Pyle said I would receive my order on 1/22 or 1/23. Snow storm coming 1/24. This is the ONLY reason I ordered from here because they said I would receive it before the storm. Now they say delivery on 1/28. There will be no snow left. Don't lie to your customers just to make a sale. DO NOT ORDER FROM PYLE.USA

January 22, 2026
Unprompted review
Pyle Audio logo

Reply from Pyle Audio

Hi Brian,

We’re truly sorry to hear about your frustration and the shipping delay. We understand how disappointing it is to plan for something and not have it arrive on time, especially when you ordered specifically for the snowstorm.

Our estimated delivery dates are based on carrier-provided timelines, and we do our best to meet them, but unfortunately, delays can sometimes occur due to factors outside our control, especially during high-volume shipping periods or severe weather conditions.

We never intend to mislead our customers, and we sincerely apologize for the inconvenience this has caused. If the order is no longer useful, our support team is here to help you with a return or refund, just reach out to us at [email protected] or call us at 718-535-1800.

Your feedback is important to us, and we’re actively working to improve the accuracy of our shipping estimates.

Thank you for bringing this to our attention.

Rated 2 out of 5 stars

Liked the little Stereo Amp I…

Liked the little Stereo Amp I purchased, but tried to get an issue resolved for registering the product within 7 days, which was supposed to send me a FREE Gift. However even though I tried several times to register the website would not let me. So therefore they said I didn't qualify for probably a $5 gift.

January 5, 2026
Unprompted review
Pyle Audio logo

Reply from Pyle Audio

Hi Rick,

We’re glad to hear you liked the stereo amp and thank you for your support!

We’re really sorry to hear you had trouble with the registration process. That’s not the experience we want you to have. Please reach out to our support team at [email protected] or call us at 1-718-535-1800, and we’ll do our best to make it right for you.

Rated 1 out of 5 stars

We're trying to do a warranty claim

We're trying to do a warranty claim. Finally, talk to somebody after two weeks. But then they never sent the link. So I can fill out the paperwork for the warranty. This place is a pile.

January 9, 2026
Unprompted review
Pyle Audio logo

Reply from Pyle Audio

Hi Kevin,
We’re very sorry to hear about your experience and understand how frustrating this must have been.

To submit a warranty claim, the first step is to register your product on our website:
https://pyleusa.com/pages/registration

Once registered, you can either call our customer support team at 1-718-535-1800 or email us at [email protected] to proceed with the warranty claim.

Your case is already in process. However, if you still need assistance, feel free to reach out to our support team, we’re here to help.

Thank you for your patience and we appreciate the opportunity to improve your experience.

Rated 5 out of 5 stars

2000 watt surround sound receiver review

I am still trying to figure out all the intricacies of operation! I must say that everything I have tried so far has worked well for me! Also being that the receiver I bought has 2000 watts which seems to be plenty of power to grind out some good old rock and roll! Thank you very much!

December 27, 2025
Rated 4 out of 5 stars

A good product

I like the pre-amp tuner that they provide. The price was very reasonable. Customer service responded promptly when I have question and they were ready for a solution. I definitely would buy another.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Possibly the poorest support I've encountered thus far

Bought a PPHP844B Wireless BT Loudspeaker with built in rechargeable battery.

Out of the box, the sound is very tinny and needs alteration, fortunately there is an EQ button, unfortunately there are no instructions on how to activate and change the settings.

Contacted their support online to wait for nearly 30 minutes to not get a response,

A poor enquiries website, which roughly every three minutes insisted I verified myself as human! Whilst I appreciate that I, like so many extra terrestrials, change our physical state frequently, we normally stay in one or the other for a minimum of 20 minutes...

Poor quality product (so far, I am happy to be proven wrong).

Not my first dalliance with US support offerings, but by far the worst so far.

December 5, 2025
Unprompted review
Pyle Audio logo

Reply from Pyle Audio

Hi Liam,

Thank you for sharing your feedback. We’re sorry to hear that your first experience with the PPHP844B speaker and our support system wasn’t smooth. The sound shouldn’t feel overly tinny out of the box, and we understand how frustrating it is when chat doesn’t connect and website verification interrupts the process.

Regarding the EQ feature, pressing the EQ button cycles through preset sound modes, and each press will adjust the audio automatically. We also provide manuals on all product pages, and you can find the manual for your speaker here: http://manuals.pyleusa.com/PDF/PPHP844B.pdf

If you’d like help fine-tuning the sound or confirming the unit is working properly, please reach out to [email protected] or call (718) 535-1800 and we’ll be happy to assist.

We appreciate the feedback and the opportunity to improve your experience.

Rated 5 out of 5 stars

Great experience.

Ordering was very easy. Product information was detailed. I was pleasantly surprised at the short delivery time.

November 24, 2025
Rated 5 out of 5 stars

Excellent product

The product came in good shape and is as advertised, sturdy, like all Pyle products I've owned are. The delivery was quick with no problems. Thanks.

November 24, 2025
Rated 1 out of 5 stars

I WANT MY FULL REFUND.

October 27, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Joseph,

We’re sorry to hear about your experience. One of our agents will be reaching out to you shortly via the phone number associated with your order to ensure this is resolved as quickly as possible.

If you need immediate assistance, feel free to reach out to us at [email protected] or call 1-718-535-1800 with your order details, and we’ll do our best to assist you promptly.

Thank you for your feedback

Rated 1 out of 5 stars

Bought a reciever from this company and…

Bought a reciever from this company and the mics quit working they no longer have the mics so you have to purchase a new reciever I don’t recommend this company at all and it takes them weeks to get back to you

November 7, 2025
Unprompted review
Pyle Audio logo

Reply from Pyle Audio

Hi Victor,

We’re sorry to hear about the issue with your receiver and the experience you had with our support team. We understand how frustrating it can be when a product doesn’t perform as expected and replacement parts are not readily available.

While some older or discontinued models may have limited mic availability, we always aim to provide alternative solutions or upgrade options whenever possible.

Please reach out to us at [email protected] or call 1-718-535-1800 with your order details, and we’ll do our best to assist you promptly.

Thank you for your feedback, it helps us improve both our products and customer experience.

Rated 5 out of 5 stars

Seems great!

I definitely didn’t measure my ceiling correctly and had to order more extensions, but now that I have it correctly set up it feels strong and safe and I think I’m very happy with it! The site was easy to use and had great prices! It was easy to set up and came in a nice small box that was easy to carry!

October 16, 2025

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