Specsavers Reviews 22,891

Very friendly , polite which is very reassuring, help. However, having had three pairs over past year, this time, give a vile flimsy , lime green, did ask if anyother, it seemed reluctant to give... See more

I went to Specsavers in Egham. The new premises are spacious and clean. The optician, Dr Saad was excellent and he explained a lot of things that had been worrying me about my eyes. All the staff we... See more

Went to my local Specsavers in Coulby Newham for an eye test. What an excellent experience! The pre tests were soon arranged and I opted for a colour photoscan for a small fee as well. During... See more

Easy to get appointments Friendly & very helpful team VERY helpful when choosing frames BRILLIANT TINA (Romsey) So cheerful and kind Shows (professional) genuine empathy. Tina has b... See more

Problem with distance, made appointment, informed of a £20 surcharge if no change as examination less than 2 years. First person (male) in branch who performed tests stated no difference so paid... See more

Excellent service at Specsavers Pimlico. The staff were friendly, professional, and very patient throughout the whole process. The eye test was thorough and clearly explained, and I never felt rushed.... See more

Friendly and responsive staff. No unnecessary sales pitch or pressure to buy more than I needed. Prompt service, I received thorough health focused eye test,consultation from the optician. Great pri... See more

Very good customer service, no waiting around and extremely helpful staff. Miriam, who did my eye test gave me more information about my eye health and vision than anyone has ever explained to me befo... See more

Had my free nhs eye test...marginal change in prescription. Had varifocals made up collected 2 weeks later (why so slow?)...something not right. Retest showed far sight incorrect on them so redone. An... See more

Bought hearing aid from Specsaver Dartford. £1900. Service is terrible ? Only BT worse. No competent people most of time. Phone system chronic? Lot of silly blurb but little connectability. Do no... See more

From the moment I arrived to when I selected my glasses the experience was smooth, effecient and effective and the staff couldn't have been anymore helpful. I really picked lovely frames for my glas... See more

Easy to book Professional and friendly engagement with every member of staff On time delivery Clear explanation of eye test and findings No pressure upselling when script not changed. Competi... See more

I am so glad that I was recommended by a friend to go to Specsavers in Whitstable. The reception staff were so polite and helpful and also knowledgeable. The examiner was very polite and made me fee... See more

Recent visit to Specsavers at Clifton Down Bristol was a great experience.  Had contact lens check up, NHS sight test and various other tests. All conducted in an unrushed manner with simple (non... See more

I bought some expensive glasses with reactive tint. I was assured that they would go dark in sunlight but unfortunately while visiting family in the Caribbean they weren’t fit for purposes. I took the... See more

Putting me at ease when I felt overwhelmed with the choices presented to me. One young lady (her name was Fay-.... i think) was particularly kind, professional and helpful without any pressure at all.... See more

Not sure if target to hit of having photo's taken at back of eye, only £5 but not really the point. As am diabetic I get these done elsewhere at no cost, If had bothered to ask, would have said no... See more

When the glasses I ordered came they had an anomolie with the frame colouring. Specsavers immediately offered to replace them or have the opportunity to choose another frame. I chose the latter. I n... See more

Excellent service and very professional. Easy to book eye test online at a time to suit myself. Open 7 days a week and a convenient location. Carried out all eye tests to my satisfaction with a p... See more

Ordered some new glasses last week, no oversell, just what I wanted and arrived when they said it would. Fits perfectly. Just going a good review as I have been been amazed about the poor service I ha... See more

Might seem like a trivial concern but when you pay for their Designer Glasses you expect a decent case…. What’s happened at Specsavers ?… reduced to cheap flimsy ugly felt wallet/ plain cheap black op... See more

Raised a complaint over 2 weeks ago. Followed the (automated) guidance recieved in response to dm them on favebook. Shed loads of requests to provide them with details, they had & were in my review al... See more

Faheem at specsavers home visit sorted out a problem for my dad who is 92 and needs Caterak surgery.He,personally took charge of what was a problem and rectified the issue.So my dad will now get the o... See more

Overall service from the Bridgend Derwen Sainsbury's branch was most professional yet friendly and courteous. Notably my first contact with Maddy in store was customer service at it`s best, she was... See more

SPECSAVERS LEWISHAM WORST EXPERIENCE FOR AN OPTICIANS STAFF ILL TRAINED, STAFF DONT KNOW WHAT THEYRE DOING, THEY OBVIOUSLY DONT TELL THE TRUTH WHEN THINGS GO WRONG, WAITED NEARLY 8WEEKS FOR ONE PAI... See more

I can’t believe how appalling Specsavers’ customer service has been. Their so-called 100-day satisfaction guarantee isn’t worth the paper it’s written on. I had a problem with a pair of glasses that w... See more

Wasn’t the best service, had to go back twice to get glasses I got from them redone. Very expensive as well. Dont like the lay out of store considering this is prime central London location, there is... See more

The optician was polite and friendly. Knowledgeable about my eye conditions and helpful with any questions I had. The other members of staff were very helpful especially when choosing frames and sho... See more

Staff Fatima Islam at the Specsaver Whitechapel was exceptionally good. Her customer service is superb. She is very welcoming, pleasant, calm professional. She makes sure the custom is very satisfie... See more

Went twice within a week for me and mum’s regular check up. Great customer service from getting eyes checked to choosing glasses and collecting, Young Asian chappie forgot his name sorry who checke... See more

Hi. First time visiting the new store. I like specsavers generally but I'm afraid my experience at the new store felt rushed and that the staff could have explained things more clearly. I kept having... See more

First visit to Yate branch, having been with an independent optician for 35 years. SO welcoming and helpful. Danyel the optician was friendly and thorough, explaining procedures and outcomes clearly.... See more

My experience on the day was stress free. When I returned to select frames it also was great and advice given was honest & helpful. The only reason I have only given 4 stars is I have yet to receive... See more

Amazing customer service from Vaseha at the Edgware Broadwalk Branch! Firstly the appointment booking service was very easy and there was lots of available slots to choose from. I visited this branch... See more

My local Spytty Road, Tesco Stores Ltd, Newport, GB NP19 4TX is ok but you feel like money, in one side and gripped by a sales rep. The manager is helpful though and maybe other staff should take no... See more

I had a problem with a Fonac hearing aid whilst on holiday in Cornwall. I went into the Cambourne branch to see what the problem was. I was dealt with by Teresa, in the audiology department. Teresa is... See more

Not very attentive at Acomb York shop. I had to wait 20 minutes just to make an appointment while assistants followed customers around choosing frames. Plenty of staff on duty however not one thought... See more

Went back for a re test with Sonia . very professional , sorted me out with a new prescription . Also found a lovely assistant to help me chose new frames , spent time to make sure all was well and... See more

I’m writing this on behalf of my mother as she doesn’t have e-mail. Lovely staff. Not long waiting to see optician. Helpful with providing water due to ‘medication’ dry mouth. Optical assistant named... See more

My eye test was completed by the same chap (Samir Samandari ) that did it 2 years ago at the Saffron Walden branch. Great consistency and he inspired me with his knowledge and professionalism. Subsequ... See more

Had routine eye check at Paisley Moss Street store. Kept informed by various forms of message about upcoming appointment which is really helpful. Once there outstanding service from Hazel...so i... See more

Specsavers probably saved my sight. I had booked in for a routine eye check albeit a few months early as i had noticed a few changes. During the testing the optician noticed i had a probable tear in... See more