Tailor Store Reviews 7,453

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and impeccable fit of the products. Consumers appreciate the ability to customize their clothing, selecting fabrics and details to match their preferences. People highlight the durability of the shirts, noting they withstand regular wear. The company's service receives high marks, with reviewers frequently mentioning the helpfulness and responsiveness of the customer support team. Consumers value the company's commitment to ensuring a perfect fit, often sending replacement items at no extra cost. Reviewers also appreciate the company's concept of reducing clothing overproduction through made-to-measure ordering.

Based on these reviews

Rated 5 out of 5 stars

Fit and finish were exemplary as always. The shirting fabrics are always great quality (much better than the likes of Charles Tyrwhitt or Hawes and Curtis) and in line with the best on Jermyn Street (... See more

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Rated 5 out of 5 stars

I found Tailor Store on Google search. I went online and viewed and read your provided information. I ordered two custom made shirts. I’ve received one, a perfect fit, and the second one has ship... See more

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Rated 5 out of 5 stars

Because I'm tall (190cm) and can't find suitable long-sleeved shirts in ready-to-wear, I turned to Tailor Store. I like the fact that I can design my own clothes, choose the fabric (if necessary f... See more

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Rated 5 out of 5 stars

A bit pricey, at least for me, but WORTH IT! I absolutely love the shirt I bought, I've never had a shirt fitting this well, and the fabric feels premium too. I highly recommend tailor store, if you a... See more

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Rated 5 out of 5 stars

Excellently intuitive website. You don't need to know everything about clothes and sizes, the pages guide and explain. If you want, you can make really precise customizations.

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Rated 5 out of 5 stars

First time using Tailor Store. Could not have been more impressed with its variety, quality but most importantly, its customer support. The item I ordered was just a bit long - no fault of the compan... See more

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Rated 5 out of 5 stars

I just ordered my first shirt from the tailor store. It arrived as promised - every detail was correct, and the fabric was incredible. Unfortunately I had used my "old" neck measurement, and it was... See more

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Rated 5 out of 5 stars

Once you get your size right you will be surprised at how great a shirt made to fit you feels. This also comes in cheaper than "designer" shirts with an exceptional make quality. I have been using Tai... See more

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Rated 5 out of 5 stars

My shirts need to have large necks and smaller bodies, so custom shirts are a must for proper fit. My first shirt from Tailor Store was great, except the neck was too small. Customer Service asked a... See more

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Rated 5 out of 5 stars

Tailor Store is brilliant for making one shirt to determine if adjustments are required. Then I had personalized customer service who even caught a mistake I’d made writing down my measurements. That... See more

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Rated 5 out of 5 stars

Custom shirts made to your exact size. Beautiful material, excellent craftsmanship, and free shipping. Prices are no more or less than other high quality off the rack shirts. I have bought three so fa... See more

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Rated 5 out of 5 stars

tailor store is amazing. the shirts are great quality, fit perfectly, and their customer service is always here to help. been a customer for years and they never disappoint. if you need custom shirts... See more

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Rated 5 out of 5 stars

Exceptional customer service! Emma was not only extremely helpful with my order, but also very professional, patient and always replied the same day via email. Not something very common these days.... See more

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Rated 5 out of 5 stars

I bought a lot from them until about 10 years ago, when I retired. Recently, I found my formal dress shirt was too small, so ordered a new one from Tailor Store with new measurements. I was kept inf... See more

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Rated 5 out of 5 stars

The process wasn't fast, but the shirt was worth a few weeks' wait. Excellent fit and seems to be high quality materials. I also really appreciated all of the different options for customization. It r... See more

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Rated 5 out of 5 stars

Have ordered multiple times at tailorstore over the years, but first time leaving a review here. Very happy with the quality and especially the service they provide! Ready to help you with your measur... See more

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Rated 4 out of 5 stars

Tailor Store offers a fantastic range of options. I own several shirts from them and have no complaints about the quality. That said, they have never been cheap (understandably), and prices have st... See more

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Rated 5 out of 5 stars

I was worried about ordering a custom fit shirt because my body type is not typical and does not work well with traditional button down shirts. When the shirt arrived it was of the highest quality, bu... See more

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Rated 5 out of 5 stars

After nearly a decade, it was finally time to restock the shirt supply at home. The years have left their mark on my body, so the shirt’s cut needed some adjustment. The customer service was incredibl... See more

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Rated 2 out of 5 stars

I've ordered several shirts over a seven year period, and most of the times they fit well. Getting support if they don't fit, however, has proved difficult. On my last order all three shirts were too... See more

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Rated 2 out of 5 stars

Sadly Tailor Store cannot make a proper collar. Their collars flare out in the worst way, making their shirts impossible to wear without looking ridiculous. They recommended ironing but they doesn’t h... See more

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Rated 1 out of 5 stars

Repeatedly Ignored My Data Deletion Requests I’ve unsubscribed from Tailor Store’s marketing emails multiple times over several years and have written to them directly asking for my details to be r... See more

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Rated 4 out of 5 stars

Positives: - Tailor made clothes which should fit you very well! Personally I think it helps I've you've previously went to a in-person tailor to get your exact measurements - If it doesn't... See more

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Rated 1 out of 5 stars

I received my shirt, weird collar and fits badly. I’m trying to return but the company ignores you and insists on spamming with multiple newsletter. I’ve come to the conclusion that its better to go... See more

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Rated 5 out of 5 stars

It was a great experience. You get a very high quality product made exactly to your liking. I ordered several items and was sent a single sample to evaluate. After communicating with customer support... See more

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Rated 5 out of 5 stars

Extremely customer friendly company, sending a new shirt without extra cost when you are not happy with the result. The alter experience is very good - just send in som pictures of you wearing the sh... See more

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Rated 5 out of 5 stars

Firstly, the suit I ordered is of the highest quality and greatly exceeded my expectations. With this company, you get what you pay for and then some! Secondly, I had an issue with the fitment of my s... See more

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Rated 5 out of 5 stars

I genuinely had a good experience! A little difficult to figure out measurements at first and I overcompensated some on the slimmer side with my first go. Wisely, tailorstore only sent me 1 of 3 short... See more

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Rated 5 out of 5 stars

Wow!!! Tailorstore accepts that I took the wrong measurements, helps me find the exact right measurements, an sends me a new shirt - for free! I love this experience. I’m buying all my shirts from T... See more

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Rated 5 out of 5 stars

Great for fit guys sick of boxy American style t-shirts. Bought one with their suggested fit, then made some tiny alterations to the sizing based on it and picked up some more. Wish they had more colo... See more

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Rated 5 out of 5 stars

The process with Tailor Store was very clear, and I got updates whenever it was important. They even send photos of the fabrication of the shirts. In the end, the measures I took weren't perfect but t... See more

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Rated 1 out of 5 stars

Sent the wrong cloth. Shirt still doesn't fit well after multiple tries (I made the mistake of ordering 2 shirts first, then had the first one changed, then the second one changed) so with two change... See more

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Rated 5 out of 5 stars

The first time I have ever ordered a tailored shirt, it was great a quality shirt; they have endless selections for great prices. Unfortunately do to my inexperience with tailored items, I put the wr... See more

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Rated 5 out of 5 stars

I only gave 4 stars on their review because the fit is good but not perfect. After few hours, I was contacted by customer service, who were eager to remedy the situation and meet my expectations. O... See more

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Rated 5 out of 5 stars

They have always delivered. I have been buying shirts from Tailor Store the last 10 years and I have never been disappointed. Always excellent quality in both fabric and craftsmanship. I really recomm... See more

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Rated 4 out of 5 stars

The shirt itself is very nice. Looked great and is comfortable. I’m larger (2XL) and generally find it hard to get a comfortable fit that isn’t baggy. I was a bit skeptical about the digital measurem... See more

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Rated 5 out of 5 stars

I have been a customer of Tailorstore since 2011 and have ordered more than 80 shirts, plus a number of other garments, since then. The shirts have always been perfect: well-sewn and a perfect fit. I... See more

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Rated 5 out of 5 stars

I've been a customer for some years now. And since I lost some weight, I changed my measurements for the next order. Unfortunately I was a bit too optimistic and my new shirts didn't fit at all. With... See more

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Rated 5 out of 5 stars

I had a problem with the measurements I had taken myself resulting in an ill fitting shirt. The team requested photos, made adjustments and sent me a replacement at no charge. The new shirt is excelle... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Clothing Store

About Tailor Store

Written by the company

Shirts
Suits
Polo shirts
Pants
T-shirts

For those who dare to venture beyond.

What if we could show you a smarter way of shopping? No more off-the-rack, mass-produced items never made for you - just great clothing made to embrace and uplift individuality.

We're reshaping the clothing industry. Are you in?

We’re on a mission to overthrow the fashion industry's status quo. We refuse to bow to the relentless production line of generic, ill-fitting garments. We are the revolutionaries reshaping the clothing industry for good. We believe in a world where personal expression reigns supreme, where every stitch whispers the story of an individual's story.

Join the revolution against generic, ready-made clothing.

Get 20% off your first order with TP20. Valid one time per new customer.

Written by the company

Free remake guarantee

No risk, no worries. Just a spot-on fit.

Our comprehensive, no-fuzz, Free remake guarantee takes the worry out of ordering custom-made clothing.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Excellently intuitive website

Excellently intuitive website. You don't need to know everything about clothes and sizes, the pages guide and explain. If you want, you can make really precise customizations.

February 9, 2026
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Reply from Tailor Store

It's what we do!

Rated 5 out of 5 stars

Love the shirt

A bit pricey, at least for me, but WORTH IT! I absolutely love the shirt I bought, I've never had a shirt fitting this well, and the fabric feels premium too. I highly recommend tailor store, if you are looking for a superior fitting shirt!

January 30, 2026
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Reply from Tailor Store

We're glad to hear that you're so pleased with your experience!

Rated 5 out of 5 stars

Awesome

Awesome. Great quality shirts at a great price. I got my first shirt recently and it fit perfectly.

January 27, 2026
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Reply from Tailor Store

We're glad to hear it!

Rated 5 out of 5 stars

Go for it

Good product, customer service very friendly and efficient in solving problems

January 20, 2026
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Reply from Tailor Store

That's what we like to hear!

Rated 5 out of 5 stars

High-Quality Trousers with Exceptional Service

I am very pleased with my experience at Tailor Store. The quality of the trousers is excellent, from the fabric to the craftsmanship. What really stood out to me was the free re-fabrication after I updated my measurements. That level of service is rare and shows real confidence in their product.

Customer support was exceptional throughout the process, responsive, friendly, and genuinely helpful. Overall, a smooth and reassuring experience. I will definitely order again and can highly recommend Tailor Store.

January 19, 2026
Unprompted review
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Reply from Tailor Store

We're glad to hear that you're so pleased with your overall experience with us!

Rated 5 out of 5 stars

Quick response from customer service

Quick response from customer service. Looking forward to seeing how well the re-made shirt fits.

January 19, 2026
Unprompted review
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Reply from Tailor Store

Great to hear that you're so please with our service!

Rated 5 out of 5 stars

Highly recommended

Great companty, reliable, many options to chose, I ordered more than 20 shirts or pants. Prices are good, fast delivery.

January 17, 2026
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Reply from Tailor Store

That's what we like to hear!

Rated 5 out of 5 stars

Happy days

Excellent communication, feedback and recommendations. I think they call that customer service :)

January 16, 2026
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Reply from Tailor Store

It's what we do!

Rated 1 out of 5 stars

If only I could give less than one…

If only I could give less than one star..

What a terrible experience I have had with this deeply unscupulous company.

I bought a shirt a couple of years ago and the experience was very good, great fit first time and promt delivery. Things have definately gone downhill since then.

I place two orders a few days apart, first was a pair of chinos and a polo shirt which were sent to me, probably a little slower than normal due to the Christmas demand. The chinos were ridiculously big on me and looked awful. The polo was not too bad apart from the collar which was very big. I didn't want to make a big issue of it as I usually wear a polo with open collar. The trousers are unwearable so i requested a remake and sent some photos. There was no discussion about the remake, about the sizing, just a notification that it was being done. I checked the measurements of the remake and definately had some concerns that they would still be too big.

The second order I hade a few days after I ordered the chinos and polo was for a suit and shirt. Due to the poor fit of the polo shirt I checked the measurements of the shirt. Despite the fact that i have lost quite a lot of weight since the first shirt I ordered two years ago they somehow worked out that my neck has grown by two inches. I contacted well in advance of the stated delivery date to advise that I don't want them to send a shirt that I know doesn't fit. My concerns were not taken seriously and taylor Store tried to rush the, ill fitting shirt out to my despite my objections. They were thwarted in this by the poor service of the delivery company DHL eCommerce. This I think is the poor relation of DHL Express who are generally pretty good.

The approach of Taylor Store customer service is to basically blame the customer. They claim they have great customer service but I think its only great from the corporate perspective rather than a customer perspective. having grown sick of trying to get my point across and have my wishes and concerns paraphrased in such a way as to make the problem be about me and with me rather than their garments not fitting and the fact that I object to having ill fitting garments rushed out to me against my wishes.

The tiring email exchanges and the repeated failures of the currier to provide a basic currier service wore me down and I got to the point that I just don't want any Taylor Store garment in my house, let alone to wear them. I requested a refund on both orders and they agreed to a partial refund on the order of the suit and shirt. Consequently I raised a dispute through PayPal and the partial refund on the suit and shirt was made up to a full refund while the chinos and polo are still disputed. Typically, Taylor Store have only provided part of the story around the request for the refund against the chinos and polo, please keep in mind that I only have an ill fitting polo and an unwearble pair of chinos for my £150. I have utterly given up with their terrible currier as they have you waiting in and claim to have attempted to deliver but didn't get an answer. The first time, I wasn't in, fair enough although I had less than 24 hours notice to make arrangements to be in. The second time they lied about attempting the delivery and the third time was basically a knock and run, by the time I got downstairs they were gone. I refuse to make any further arrangements with these cowboys.

My advice is to avoid this company like the plague. Dealing with them is a miserable experience. I have no confidence in their abaility to make a good quality well fitting garment. The customer service is really poor due to that way they avoid taking responsibility and make every problem and concern something to do the customer or the customer's feelings or perspective. Try to make a complaint and it get ignored. Ask for the issue to be escalated to someone with authority to help, that gets ignored. At one point they were trying to say the problem was due to them not speaking English as a first language.

Terrible, rip off, awful company avoid. I await the BS response to this review.

Edit in response to Taylor Store reply: You know exactly what to do to resolve the chino's and polo shirt order - refund me in full. I'll gladly return the ill fitting garments to you to do with as you please.

December 30, 2025
Unprompted review
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Reply from Tailor Store

Hi Sean,

Thank you for your feedback. This is certainly not the experience we strive to provide.

While we may not agree with every point raised, we do recognize that the fit concerns, delivery issues, and extended back and forth communication left you feeling unheard, and for that we sincerely apologize.

Our Remake Guarantee exists to support our customers, and we remain open to resolving the remaining chinos and polo fairly.

If you are open to it, we would still welcome the opportunity to assist you directly and bring this matter to a proper conclusion. You are welcome to contact us at [email protected], where a senior member of our team will be happy to personally review everything with you.

Rated 5 out of 5 stars

The first shirt was a little tight

The first shirt was a little tight, but I was kindly helped through the whole proces of getting it ajusted. No cost and Quick response.
Best service ever.

January 13, 2026
Unprompted review
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Reply from Tailor Store

That's what we like to hear!

Rated 5 out of 5 stars

Perfect Fit, Exceptional Service

I had a fantastic experience with Tailor Store. They made an excellent made-to-measure clergy shirt for me, and the quality is outstanding.

The customer service is incredibly fast, friendly, and accurate — they really take the time to help you. The fit is absolutely perfect, and even the aftercare is impressive.

What I truly appreciate is their commitment to getting it right: if the fit isn’t perfect, you can simply return the shirt and they will fix it without any hassle.

Highly recommended for anyone looking for high-quality, custom-made shirts with exceptional service!

Alexander Noordijk
Monnickendam, The Netherlands 🇳🇱

January 11, 2026
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Reply from Tailor Store

We're glad to hear you're so pleased with your overall experience!

Rated 3 out of 5 stars

Good

Nice quality, good service

January 6, 2026
Unprompted review
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Reply from Tailor Store

It's what we do!

Rated 4 out of 5 stars

Fantastic range of options

Tailor Store offers a fantastic range of options. I own several shirts from them and have no complaints about the quality.
That said, they have never been cheap (understandably), and prices have steadily increased over the years. I’m not sure whether lower prices would be sustainable, so this may just come down to my own budget constraints. Additionally, since the shirts are manufactured in the Far East, delivery delays can occur.

TL;DR, pricing is the main reason I’m not a more frequent customer.

January 9, 2026
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Reply from Tailor Store

We appreciate the feedback!

Rated 5 out of 5 stars

Excellent service…

The service consisting in adjusting the fit after the first order does work very well and is a game changer to get confidence in bying a well adjusted shirt

January 9, 2026
Unprompted review
Tailor Store logo

Reply from Tailor Store

We're glad to hear that you're so please with your overall experience!

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