Yorkshire Building Society Reviews 9,669

I recently transfer my ISA from another provider to Yorkshire using my local branch. The service was exemplary as has been follow up visits. My wife did the same using the postal service. Again the re... See more

Opening new savings account on YBS website was easy to open. Uploading pdf of I.D. (driving licence) was easy and (for first time) using my laptop camera for "live confirmation", though disconcerting,... See more

It has been great to deal with YBS Manchester Branch. The people there are so friendly, welcoming and supportive. I needed to set up an APS (Inheritance) ISA following my husband's death last year. O... See more

Professional and personal service provided. Face to face appointment to set up the accounts. Process explained clearly and carried out efficiently. A complete change from our experiences with dealing... See more

Appointment on time. Warm welcome, very helpful person to guide me through the whole process. How very pleasant it was to speak to a real warm helpful person. The reason I invested with you was becaus... See more

My representative Ruth was very knowledgable, helpful and explained everything very well. I was offered other products which I am considering. The account was opened very promptly with no laborious re... See more

I had excellent service from the staff at the Brighouse branch recently when I needed to register Power of Attourney quickly to access my mother’s account. What initially looked as though it was going... See more

Rate of interest on instant access savings is brilliant. Staff helpful, very easy to open account, no hoops to jump through, no nonsense. When I say my branch has it's own phone number and a real pers... See more

The young lady at your Salisbury Branch did her job extremely well; putting my own needs and areas of interest first ... compared to some financial institutions who appear over-keen in placing you in... See more

Karen at Barnstaple agency was polite friendly and professional. I told Karen I was dyslexic and she explained everything at my pace without judgement. The whole process was a great experience and I l... See more

We opened this account because we couldn’t find many buildings society’s who catered for joint accounts and we wanted to manage it purely online. It was easy to set up and we’ve carried out a few exp... See more

At last something works. I've tried to open an online account with another building society. Gave up and came back to YORKSHIRE BUILDING SOCIETY. So quick so easy, worked first time. No hitches, I've... See more

Lovely colleague sorted our 2 new accounts explained everything clearly a nice feeling when entering building society in exeter branch . And given pass books which we will update soon .

I prefer to deal with people rather than technology ! Most companies insist that you download their app etc. A nice surprise that technology is not their main concern although available! Good inter... See more

Set up YBS cash ISA online , very easy to do by following prompts,I transferred in an ISA from another bank again easy to do. Not a bad interest rate at 4.10% . I wanted to pay into a UK based buil... See more

I have only just re-joined the Yorkshire BS after some years. As I can't travel far, having it in Garstang was one reason I joined. I prefer to have face to face someone, it's more personal. T... See more

I recently tried to register a Lasting Power of Attorney with the YBS for my 97 year old father using the Kingston Upon Thames branch. All the paperwork was completed and checked by the staff at the b... See more

The lady who dealt with our ISA transfer was very pleasant and friendly and explained the procedure very clearly in a private setting. We came away with confidence that by choosing Yorkshire Building... See more

Amy our customer servie lady at our appointment was very polite and helpfull. She answered all our issues and we felt confidant and happy that she had covered everything we had asked about. She is a c... See more

Start to finish helpful & professional. Pleasantly surprised to have 2 follow up calls to keep me updated with my ISA transfer which was also backed up by emails; that’s a rarity these days! Well do... See more

Tries to open power of attorney account. Head office advised go to branch, did this 2 weeks ago, today heard nothing, Called head office who have no record but suggested I call back in 2 hours to se... See more

Help line good though training on the transfer process not well done Opening an account a nightmare; software for reconciling the video image and the submitted document obviously designed by tec... See more

Awful!!! If you save money that you actually want to access at some point then do yourself a favour and use another bank or building society. I keep getting the run around trying to get my hands on MY... See more

I might have an instant access saver but who cares if you cant log on! iv had maybe 20 accounts in my years and YBS has been the worst to deal with in terms off access. almost every time I try t... See more

Made a round trip of 54 miles today from home in the Cheviots to Berwick-upon-Tweed agency .My wife wanted to open a Fixed rate cash Isa, we were informed we had to make an appointment to do this tran... See more

So far I'm disappointed in the customer service iv received. Was asked to show I'd before opening account so went to Ipswich branch online it said closes at 4.30pm got their and closed at 2.30 pm . H... See more

As a whole they have an easy website/app to navigate. However it is disappointing that I can only access information on my closed accounts for the last two years. I have had to email for information.... See more

Pretended they couldn’t hear me. Did not do a security check. Needed a customer number reminder - they put me on infinity hold! Rubbish customer service. I am 59 eloquent and educated and no one will... See more

My father has dementia. I'm trying to register my POA with all of his financial institutions. Barclays and Santander - dead easy, security, ID etc all handled online with a turnaround time of a few... See more

14 days to set up account before being able to withdraw, was a pain for me personally, granted that might not be an issue for some people Also the 24hrs payment transfer out was a bit concerning,... See more

Our enquiry and subsequent opening of an ISA account was dealt with efficiently and with courtesy. Everything was explained to us and we received confirmation of the ISA accounts by post within a week... See more

My wife and I were very pleased with the service we received from your Newcastle branch the other day, and from Victoria in particular, when we called in to open an ISA. Victoria took us through all t... See more

To the manageress, Peterborough Branch. I would like to say a sincere thankyou to Katrina who helped me set up your app on Tuesday so we can easily manage our savings account. I’m not technically gift... See more

Unbelievable this man on the phone didnot know the answer when I told him after checking deep into my screen then he told me something was even not make sense like up to 500K I said that's really tr... See more

The staff were very welcoming when we arrived and the meeting started on time. The Customer Consultant was very informative about ISAs and explained things clearly which enabled us to make a decision.... See more

Hoped to move my savings to this account but had no end of trouble setting up the account. Advisers were helpful but moved a small amount to my new account and this is slow! Used to moving money betwe... See more

When I visited the YBS in Bury St Edmunds, I wanted to add some money to my Savings. The lady behind the counter was very nice, friendly and helpful. I also think it’s so much better to have that huma... See more

YBS are WEIRDO'S i already had an established account with then. Then I decided to open a joint savings account with my brother producing all ID requested yet again for the both of us. Low and behold... See more

Tried to open a savings account on line and using the app, kept getting error messages, went into branch, they tried to set it up, but still did not work, went back into branch, they called head offic... See more

Efficient rapid service. No fuss, easy to follow instructions. Simple and (for me) no computers involved. Problem too many random e mails received after purchase of the isa containing little useful i... See more

We walked into the Warrington branch to talk about and open 2 cash ISA's. We had a short wait but were offered tea and coffee. The staff were extremely helpful, the service we received was just what... See more