Your NRG Reviews 4,454

It was my second order from Your NRG. My smart meter which supposed to be showing kerosene level lied a bit, tank was empty much sooner than expected. The delivery was scheduled for 4 days later but P... See more

This was the first time I have used NRG. I was not aware of them until promotional material came through my door. I checked out the prices and thought it was very competitive together with the introdu... See more

Pleasant and happy driver First delivery to our recently purchased property Have used NRG for all oil purchases for over five years at our previous property They are consistently priced lower t... See more

Always polite, friendly & on time. Easy to order & kept well informed throughout. Good prices. Will never forget you "saving" me one Xmas when my supplier at the time wouldn't!! Have stayed with y... See more

Received email the day before delivery. The delivery guy called shortly before arrival as our tank is in a secured garage. He was friendly and professional. Seems our pay in 3 months Paypal request... See more

Placed order, then called to bring order forward as had run out of oil, delivered following day, efficient delivery, understanding driver. Courteous. Now knows tank location so should be able to deli... See more

Easy to use website, able to get upto date quotes. Good clear ordering dates, many options to suit. Always deliver ontime, price shown when quoted and order put in is the price you pay at delivery. Of... See more

Ease of ordering superb price , only feedback is regarding pay in 3 , if delivery is some time after payment , the first payment is then delayed and comes out closely followed by the 2nd payment which... See more

Your driver delivered as requested by me; he was a very pleasant, helpful young man. He was very quick considering there was a delivery van parked across the road near my house so that he had to pull... See more

Put off by recent reviews so ordered with Boiler Juice even though NRG were cheaper. Horrified to see NRG were to deliver. They delivered on the last day of the period provided by Boiler Juice and tho... See more

I can't recommend Your NRG enough! As a heating oil supplier, they’ve been absolutely fantastic. Their service is reliable, efficient and always delivered on time, with a smile. The team goes above an... See more

Fantastic company to deal with kept us upto date with progress of order and they do not charge you till after the oil has been delivered unlike most oil companies that take payment then refund what... See more

Competitive, decent quality oil that doesn’t fur up our Aga like some others. Drivers are always very friendly & courteous. Prompt delivery (although I don’t agree with the widespread practice of cha... See more

Excellent Customer Service and Delivery. Requested a call back to discuss issues with access to location of my oil tank. Dominic telephoned promptly, and using Google Earth for aerial views proposed a... See more

Easy prompt transaction . Delivery was on 2nd attempt a week later than first booked . The notes on ordering wasnt passed to driver so unable to deliver -as road was busy hence I suggested to avoid sc... See more

Having received a email informing me that heating oil was at an all time low price I was quoted £0.65 a litre! (December 2025) Not the £0.59/litre I payed earlier in the year! The sales person then... See more

Order number 5174114. When you order oil and pay for it and the monies are taken immediately it would be nice if the company actually delivered or at least gave you information on when it might be.... See more

We have a tricky delivery. We order full tanks twice a year and every time it’s such a drama with the driver who constantly suggests we move our oil tank (impossible). We have a baby at home and it is... See more

Ordered oil 3 weeks ago. Delivery due 8th January or before. Received disgraceful email 6pm 7th January saying we cannot deliver your oil order. What a shameful email and reprehensible behaviour from... See more

ABSOLUTE RUBBISH. EVERYTIME GIVEN INSTRUCTIONS THAT A STANDARD LORRY WILL FIT DOWN THE LANE - THEY DECLINE TO DELIVER ON SUGGESTED DAY... THEN NO UPDATES JUST EMAIL ABOUT HOW THEIR EMAILS ARE DOWN!! A... See more

Very little advance warning of delivery date. Driver didn't bother ringing the doorbell to say he was here. Delivery note thrown on floor in porch - why not put it in letterbox or leave on window... See more

Late with delivery and only found out delivery was moved to another day the night before delivery. Fuel was over 72p per litre while Watson petroleum was 58p per litre. Always very nice drivers but f... See more

Having read recent reviews of people that ordered the same time as me (who haven't ordered extortionate express delivery) and their oil has already been delivered). I contacted Your NRG to say we'd ac... See more

Paid a premium then they contact me at 6pm the day before saying they cannot deliver when promised. My fault as my oil gauge had a wrong reading so will have run out by tomorrow night but I paid £80’a... See more

The driver was obnoxious, rude and didn’t follow the delivery request to not drive onto the driveway. Not only did he drive halfway through my neighbours grass but his rudeness, even for a South Afric... See more

What a shame that there was an oil spill. The driver slipped and hurt himself but nevertheless did a great job cleaning down the tank and path that was affected. Despite needing painkillers he m... See more

Ordered heating oil with delivery date, order did not arrive, emailed NRG who assured me delivery would occur 3 days later, again no delivery on this stated date and no contact from the company who d... See more

first delivery date cancelled by NRG as truck broke down so new delivery date made. Then that delivery was also cancelled by phone but then actually turned up on the right day! Cheerful delivery man... See more

Booked a delivery waited for 8days for them to say the driver couldn't deliver to a A road with a rotten fence to take the hose over.The fence is new and ive been using NRG for the last 7 years never... See more

All delivered fine. Price still too high, in a completely unregulated industry, where no one stops you from making up the prices however you like. Gas and electric suppliers are held to a code of cond... See more

I ordered my oil via a broker (BoilerJuice) and the contract is with NRG. The delivery was due yesterday but BoilerJuice said they have no update from NRG so I chased them directly myself. I was tol... See more

YourNRG notified us four times that our oil would be delivered the next day — and four times they failed to show up, without any explanation. The final no‑show was on their guaranteed delivery dat... See more

I was advised a date for delivery the night before, but the driver didn’t turn up. Received an email on the delivery day at 17:15 saying it’ll still be delivered but no sign of the driver. I was infor... See more

Ordered on Jan 7th, for delivery on Jan 27th. They postponed to next day FOUR times, Gave up and cancelled. This was my first time ordering with them, and it will be the last time. Now need to worry... See more

ordered kerosine one week prior to delivery, delivery confirmed for tuesday 27th January 2026, got a TEXT not a call at 15.53 to say oil rescheduled for delivery on the 28th having waited in all day.... See more

Very easy to order and much cheaper than everyone else! Oil was delivered on the day stated, with an email the day before to confirm delivery. Driver followed my instructions very well and was very... See more

Very easy quote and online paying system, fuel came much earlier than stated and wouldn’t have know they’d been. Fuel delivered without any issues or fuss whilst I wasn’t in and receipt left in door s... See more

You are doing a fine job, but if there is something that does niggle me, it's that you bombard me with emails to remind me to get a top up, when quite frankly I could do without it. I generally keep a... See more