Certas Energy Reviews 33,478

Yer all good happy with certas, websites easy and updates are pretty good, delivery within 5 days and a good price. My old supplier let me down when I got caught short I asked if I could pay more for... See more

Totally my error that I ran out of oil on the coldest week of winter! Placed my order and advised that they work on a 15 day turn around of orders - reasonable. Order complete i got text message with... See more

I had had my boiler serviced by a different company and it had broken down 2 days later with their engineer claiming it "just coincidence" and that I needed a new burner costing £1500! I called Certas... See more

Home property for sale as we are downsizing now children left nest. Heating oil tank low level, so prior to approaching winter months a top up required. Wife ordered heating oil and explained possible... See more

Mixed bag: failed to get delivery out on promised date. Calls took ages to get through (possibly due to cold snap). The online portal just kept giving the (now passed) delivery date and never... See more

Have used Certas to supply domestic heating oil for some years. They have a remote fuel level monitor and automatically top the tank up before it gets low. The system works incredibly well and they... See more

Ordered from Certas after being let down by Boiler Juice and Broadland for my mums delivery. Oil delivered within 3 days with no extra charge. Driver was friendly and took care at my property, locked... See more

We have been with Certas for over 30 years. Always good prompt service. The reason for the three star rating is that for the past twelve months, when requiring oil, have found that if we ring up to c... See more

Oil boiler just serviced by Certas engineer Mark Armstrong who has done a fantastic job. Phoned in advance, arrived on time, explained everything, friendly and professional, all left clean and tidy,... See more

Customer Service-Missing in Action! Has anyone seen the customer service department at Certas? They used to be good but now seem to have slipped in to some form of long-term hibernation! 1) In... See more

Was a bit put-off by the very long-winded auto-telephone Q&A process before I got to talk to a human, but everything else was excellent. Good competitive pricing, promise of quick delivery that was me... See more

delivery delayed 4 days. difficult to get through on the phone, with too much data input required before being connected with the wrong department, every time. on line orders are dealt with by a... See more

Although the person I dealt with was pleasant and polite, she operated within a very rigid and constrained operations. We are fully out of fuel - bone dry - and the earliest date for delivery was giv... See more

The oil was delivered before Christmas, earlier than I expected, which was great, because my tank was getting worryingly low. The person I spoke to at Certas was friendly and polite with a genuine... See more

Price was competitive, we receive a text the night before delivery and the driver rings when he’s a couple of miles away so delivery is smooth. The invoice comes via Email so no hassle there. We have... See more

Heating oil delivered within 10 days, cheapest with special deal. Only issues: Next door neighbour had a delivery a few days before. Would have been more efficient to do both deliveries at the sam... See more

Amazing customer service with a real person (no AI or chat option). Delivered faster and cheaper than anyone else when I had run out and my usual supplier couldn’t get to me for 2 weeks. Switched now!... See more

I ordered through Homefuels Direct, which I'm told doesn't exist! No replies from emails and on the phone they promise to email or call back, never do! Was told last delivery date, then an... See more

My first order as a new fuel customer - it arrived 5 days after the agreed delivery date. During the wait my tank ran dry so I had no boiler for several days then had to get the fuel line purged. N... See more

Useless! Failed to deliver by the stated delivery date. Contact via telephone is a dreadful experience. Their automated system for contact is difficult (no doubt deliberately) and was kept on hold fo... See more

Placed order on 12 January advised delivery by Friday 23rd January. Nothing received to advise on its way. Problems with automated phone system on 2 phone calls I have had to make today. No one can te... See more

Ordered oil over two weeks ago, was promised delivery by today, been with the Company for 30 years, just received a response saying they are busy dont know when I will get it!! Totally unacceptable... See more

We ordered oil on the 14th January for delivery on the 28th January. It is now 3rd February and we have had no indication of whether we will receive our delivery, it will be at least a week late n... See more

Absolutely the worst service I have ever experienced. Certas took my money, made me wait six days, and then failed to deliver my fuel without any update or phone call. Their failure left my household... See more

Absolutely appalling. Left us freezing without any heating for three weeks with no apology or compensation, and refused to acknowledge that their claim a standard tanker wouldn't fit up our road was A... See more

The driver cut up the front garden and smashed two paving slabs with his lorry which should have been in the road, all previous deliveries have stayed on the road. I have asked Certas how they are g... See more

Ordered via Home Fuels Direct whows registered address is Certas Energy Limited, and same address....Ordered Yesterday for a vunerable person and paid but the order did not progress on the web site.... See more

Order placed, given a delivery date. Phoned day of delivery to ask for idea if am/pm, advised second delivery of the morning. Did not arrive, phoned again, advised definitely to be delivered, c... See more

Shambolic. Order placed 2 weeks ago. Rang to confirm one day prior to delivery. Day of delivery - oil did not turn up. Rang to enquire/ get explanation. Nonchalant response from Certas ‘oh no won’t... See more

Cert Ass, Certainly cannot be arsed should be their slogan, picky drivers citing rules and regulations to get out of doing an honest days work. Refused a delivery due to having to step up onto a 3 foo... See more

We have been now waiting for delivery for two weeks at our Horrabridge address …they are telling Boiler Juice every day, but still do not appear. We have a vulnerable adult in the house, with no hot... See more

I ordered 500ltr of heating oil via Boilerjuice. On the day of the delivery the driver stated that only 401 ltr was available and we would receive a refund for the amount he had not been able to deliv... See more

Completely useless communication. Late delivery and no communication on when the delivery was due. Unable to speak to the relevant person and get put on hold forever. I made a complaint and it neve... See more

Difficult to get past robots etc. to place an order. Money taken in advance regardless of quantity actually delivered on the day. Absence of recording data on delivery printout. Attitude/disinterest... See more

Very disappointed in service. Delivery was advised for 19th Dec but didn’t arrive. Had to telephone to find out why and took ages to get through on phone - but no explanation so had to secure a new da... See more

I would like to complain that my order was placed 10 days ago. order number 2249444. I was told I would receive a message 24 hours ahead of delivery this has not been received . When I sign into my... See more

Id like to thank Certas for letting us pay up front all year and ordering 12 days before our delivery is due. I`d like to thank Certas for not delivering our heating oil as arranged, and leavin... See more

Had 500l of heating delivered at the end of January, which would normally last us approx 6 months. Less than 2 months later, our oil ran out. Having checked the reviews here, its obvious that others h... See more

You didn't pass on full delivery instructions to the driver despite promises !!! Internal communications are very, very poor. You always promise but always fail.! Tell me what you are going to do... See more

Oil ordered 13 Jan to be delivered before 20th Jan. Now 26th and no contact from Certas. Tried phoning but they just say its out for delivery when clearly it isn't. Buyer beware! This is so important... See more