Tim Steed

What an appalling service. Tried to get some shutters whilst the sale was on to get the 20% discount. Lady in the store very helpful and quote received and an appointment date for the video measurement call.
1. Call 6 minutes late.
2. No email sent for a video link(actually sent after my email and connection via WhatsApp, awful.
3. Ridiculous “measurer’ saying she might not be able to accept the measurements as no shelf there despite a piece of wood shown to the exact height. Pathetic.
4. On trying to retrieve quote, it was a £100 more expensive.
5. Took 7 calls to get connected to Taunton branch.
6. Spoke to Taunton branch who told me the measurer had added ’trim’ to the quote, not mentioned to me.
7. Assured the original quote would be honoured but then stated could not pay over the phone. I live miles from Taunton.
Totally ridiculous service and i will certainly tell all i know not to ever go to Dunelm again. My order duly cancelled.

Always easy to order, a,ways on time with delivery. Perfect yet again.

Ordered some goods through B&Q as they are a verified seller. Goods ordered and received confirmation email. Looked through by bank account a few days later to see my money back in my account. No email why . Upon checking B&Q APP I saw my order cancelled, again no reason given. Spoke to B&Q they said there was no stock. Home treats then say can’t deliver to your area yet today still selling the goods and can deliver to my area, waste of time and energy. WOULD NOT RECOMMEND.

Really pleased with this company. Albeit a long time to get the goods{they were specifically made} it was well worth it. Very pleased with the communication and the doors. Would thoroughly recommend.

Absolutely rubbish. Twice arranged for a collection with stated time slot. Failed to attend on both occasions. Phoned them twice, pathetic response stating they were in my area at a time other than the requested time. No apology . Stated time slots are not guaranteed, so why have them? How these companies continue to trade is beyond me, as bad as Evri. Avoid at all costs.

Terrible company that clearly does not want to trade. Numerous bot chats, emails and phone calls, never a reply. Thank goodness, having had this experience and having read the reviews here, I didn’t actually order anything. Don’t bother with the very lackadaisical attitude to customers, awful.
Despite your reply I have the email I sent on 2nd September! Have purchased elsewhere now and got an instant reply from the vendor.

Great prizes and totally transparent. An added bonus is that I won a fabulous prize. Thank you!

Absolutely terrible. Failed to deliver on time, no update, no reason and then when you call all automated and then line closed. Just like Evri, totally inept.

Terrible service, still waiting over a week for my paid for products. First courier Evri( say no more, the worst service ever). Then promised a Royal mail tracked 24 delivery, still not arrived. Inane response when asked for a tracking number, ‘ we’re glad we could resolve the issue for you!” Nothing resolved at all. I do not recommend you buying direct with this company at all. Tried to be positive but really is this your best effort?

Yet again, hate to think how many times you get a failed delivery with these cowboys. I’ve suddenly become a business which is closed, or, problem with package, or unable to deliver ( numerous times) or as many in my village and local area say it’s delivered with these cowboys using the same photo for everyone. This company should be investigated for fraud. Pointless contacting them as they lie or hang up.

Stated postage free on standard card. Was not! Really dislike moon pig but it’s convenient at times.

Second review! If only you could give a minus star. First review response asked me to phone to clear things up. Did this, and was greeted with a pathetic response saying they were experiencing technical difficulties. Line then closed by them. No personal interaction, what a joke of a company. Now waited nearly a week for one item and three days for a next day prime delivery. The latter stating delivery attempted- business closed! I’m a private address and was in all day, lies lies lies. You should be ashamed with yourselves. Give me a proper phone number to resolve this, stop fobbing me off!! Again look at the pathetic response!

Has to be the worst courier company out there. Two different items from different companies not delivered. Lie after lie about delivery etc etc. AVOID AT ALL COSTS.

Ordered a duo of toothbrushes with the offer of two free gifts. Well well, the gifts never turned up. I remember clicking on both gifts but Oral B deny this, saying I didn’t. Such an appalling service. Never again, buyers beware! They even had the audacity to say that gifts are subject to availability.. some dental floss and mouthwash, hardly going to run out of those. Total wasters.

Great causes, beautiful properties. Transparent and the best, the others simply copy with inferior houses,

Total waste of money! Crumple up as soon as you sit on them. Very thin and very cheap feel. Purchased two, never again and not recommended. The only good thing was the colour. UPDATE:
FunnyFuzzy reached out to me and we reached a satisfactory conclusion to this.

Have absolutely no idea as can’t access it. Appalling load of rubbish.

Easy to order, delivered quickly. So much better than the high street. Would recommend.

Poor service, too many doubts as to the professionalism of Lumon. Had some money sent to my account- never received. Some BS that the sender needed to be verified but gave Lumon the sender’s name and purpose of transaction. No follow ups at all from Lumon. Poor response to emails, would NOT recommend. Even sent a complaint to Lumon, no reply ever received. Read trust pilot reviews and make your choice, me….walk away, which I did. WISE for me.

Terrible service, received money from a third party( name supplied) but failed to put money in my account. Vague when answering emails, terrible set up process. Would seriously not recommend.