Joe

Lebara is an excellent provider. I'm so glad I switched to them. Really good value for money, and great roaming service.

The app is so unreliable and they know it. I pay £30 a month for rubbish - I have to restart my phone every 15 minutes and even then that doesn't necessarily mean it will work. It's a piece of s**t.

Woeful experience flying to Belfast this morning from the North Terminal. Security is usually fantastic but this morning was terrible. Then we were bussed to the South Terminal which took at least 10 mins. It's just a rotten way to start the day.

Reported breakdown in south London at 08.56 - flat tyre on motorcycle. Was told rescue should arrive by 10.32, then told 11.32. Had to cancel as I had work commitments and couldn't wait to possibly be told 12.32. Very disappointed and don't understand how a Start contractor can pick up a job and be so delayed in London.

Awful company. Impossible to unsubscribe - how is that allowed?

A tale of two halves. Outward journey from London was poor. There was more space than standard but the rolling stock was tired, old, and broken. There was no meal service, just a bag of crisps and a coffee in a paper bag. It was absolutely not worth the money. Grand Central is anything but grand.

On the return journey I felt I got my money's worth. It felt like first class, the meal was good, with good drink and snack options, and the rolling stock was much newer.

Overall, LNER should not be offering my outward journey as first class.

My reply to LNER's response:
Thanks. When I booked, I thought I was booking with LNER and my tickets were from LNER. I don't understand why there are different service providers under the same banner.

Changes of seat on both legs of journey and separated from my partner - really poor organization. Istanbul airport was a nightmare - you need three hours from arriving at the airport to getting to your departure gate.

I am super-disappointed at how little Oxfam have raised from the clothes that I donated. They belonged to my partner and were in excellent condition - three bin bags full, with 12-20 tailored shirts. It feels like they don't know how to get the best value from what they're given. I won't be using them again.

I've tried to contact Shopify to report one of their customers who takes payment but doesn't deliver the goods. It looks like Shopify is as unethical as the businesses it supports.

I've asked the app 5 times for the activation code and it has not sent it. I have de-activated all my security in case that's the issue, re-started my phone. Some kind person on YouTube has even posted a video on how to get round this. Really, Tesco? Every other bank manages this efficiently, why can't you?

Update
Thanks for the reply Tesco. The link doesn't help. Why don't you just fix the issue? If people are posting videos on YouTube with instructions on how to deal with a problem on your app, can't you just acknowledge the issue and fix it? It feels like the world is trying to work around something that should take your app support team a few minutes to fix.

What a joke this company is. I requested a security code to log into the app and it took an hour to arrive.

When you look through these reviews you can see that Honda isn't the slightest bit interested in customers! See the one from 13 June 2022 from Quintus Novembris - hilarious!

My own recent experience of Honda dealerships - I left my PCX125 in for servicing. On collecting it, I drove onto the dual carriage and arrived at traffic lights. I pulled my brakes only to find there weren't any. When I looked down, the front brake caliper was hanging unattached.

I've had several other experiences with Honda dealerships and they have all been horrendous.

The quality of the kitchen is fine - it does the job. There were some issues with the worktop cracking during installation, but Howdens sent replacements. One thing to bear in mind - details given of any installers are not recommendations and, as far as I know, are not quality checked. Unfortunately, my installer did not meet my expectations.

I used a Checkatrade trader in February and subsequently applied for Checkatrade's Guarantee. The trader was highly rated (9+) and the job was small (£90), so I was surprised when I received a call from the trader saying they were taking me to court for loss of earnings as Checkatrade had suspended them from the platform pending investigation.

I've never been threatened with court action before and this caused me anxiety and stress. I sought legal advice on the matter and contacted Checkatrade several times but received no useful information, e.g. was I at legal risk; for how long had they suspended the trader; how much of my personal information had they given the trader?

I then raised the matter as a complaint and asked that it be escalated to a senior manager. They told me they had done this, but more than two weeks later I have still heard nothing. I was asked if I wanted to drop the guarantee claim - I said yes if it removed me from legal action, but a week ago a surveyor turned up to examine the situation, so I honestly don't know what's going on.

The whole thing kicked off in February and it's now mid-April, and in that time Checkatrade has provided me with no information or support. Communication has been haphazard and poor, and to my mind my situation has not been taken seriously.

I'm not sure what has gone wrong, but the whole experience has made me very wary of Checkatrade.

Update: 22.04.2025
Thanks for your response, but it would have been much more helpful if you could have communicated this when I first raised it instead of two months later. As I mentioned, your communication and customer support was really poor. E.g. I still don't know whether my guarantee claim is still active.

Further update
Thanks again for your response Checkatrade but your support has been non-existent. You've sent me lots of nice words, but done absolutely nothing. This whole guarantee thing is a mess waiting to blow up in your face - you haven't thought it through from the customers' point of view, you suspend traders without investigation (and it was clear to me from the start that you didn't properly understand my situation - you hadn't asked), and there is clearly nothing in your T&Cs to limit traders making crazy phonecalls. All round - very poor.

iGeek's website says 'making security simpler' - that could not be further from the truth. I have spent hours trying to get these cameras to work - it's like what self-assembly furniture used to be like in the 80s - AWFUL. Or maybe the tech and software were designed by sixth-formers.

If you're thinking of buying from iGeek - my recommendation is DON'T! You have better things to do with your time.

Generally I like Checkatrade however recently I submitted a guarantee for poor work and I haven't received an acknowledgement or response. Disappointed.

Update: okay, thank you. Good to hear.

It's hard to decide what's worst about Tinder, and impossible to believe that someone actually sat down, thought, and then designed the app and website. A truly horrible experience.

First of all, 5 stars for the customer agents, but 1 star for the process.

I rang to ask a question about a leak I had in the house this morning. I wanted to ask if just telling them about the leak would be treated as a claim, and I wanted some details on what my policy covered. I got the info on my policy, but then I asked if simply telling them about leak would affect my renewal premium and I was told it would, even if I did not follow through on a claim. I've come to the conclusion that talking to Admiral impacts my renewal premium. Hard to believe.

Ovo has gone downhill since they became my supplier four or five years ago, particularly their customer service. Now they say half-hourly smart meter readings are becoming standard. This is really unhelpful as it 'bundles' readings making it more difficult to understand usage, and ultimately giving less control to the consumer. Given that the technology finds it no more diffult to receive instantananeous readings than bundled half-hourly readings, I don't understand why they are doing it. I feel less in control because of it.

The final result of speaking to several people in the Complaints Team at Ovo is:
• They have acknowledged they provided me with wrong and misleading information in November.
• They would not offer more than £120 ‘goodwill’ even though their wrong information had cost me c.£340. I accepted the offer on the condition that they make changes to their website so that account holders would know whether they are looking at monthly or daily smart meter readings. They thought that was a good idea of mine.
• If they haven’t made that change within three months’ I will inform Ofgem that Ovo continues to provide wrong and misleading information.

It’s not a satisfactory outcome considering that after their ‘goodwill’ offering I am still £220 worse off thanks to them – but I hope the changes to their website help other customers.


Update 04 January
Thanks Laura-Ann. I don't consider that the complaint was resolved to my satisfaction - as you can see, thanks to Ovo's wrong and misleading information I am still c.£220 out of pocket. I don't consider that satisfactory and I'm sure you wouldn't either. I 'settled' as I had already spoken to three of your colleagues from the Complaints Team and that had taken enough of my time. I did not want to pursue the case to the regulator as that would have taken much more time and the regulators are biased to the industry not the customer. So, even though Ovo admitted it was in the wrong, I was only partially compensated - the system works well for you.