United Kingdom
Review of Namly Design
This is the worst company I have ever been involved with , not only is my ( sketch ) so bad that I cannot give it as a gift but I have had to order from uk which I should have stuck with in the first place . To add to that they have took my money and will not refund or respond to emails . Stick with the u.k. 🇬🇧
Review of Mariecurie.org.uk
I have just seen the new tv ad for Marie curie . Sadly I am stopping all my donations to you after watching that awful so called nurse “ Sophie” . What an awful smirk on her face , who the hell let her go on screen , disgraceful ,
Review of People's Postcode Lottery
Can’t help wondering why macall and company are on the ad .it was fine before but now it just seems like they are throwing charity money away on so called celebs who we don’t need , unless of course there are giving their time for free .
Reply from People's Postcode Lottery
Thank you for sharing your feedback, Christine. The cost of our ads comes from our operating costs, so please rest assured that prizes and donations to our amazing charities isn't affected. Our amazing players like you, have raised more than £1.5 billion for thousands of charities and local good causes. - Jay
Review of Furdeco
Reply from Furdeco
christine,
We appreciate your feedback regarding our service and the payment options available. We will look into this right away.
Regards,
Hassan
Review of OnBuy.com
The ordering was very easy and delivery was perfect , I cannot review the products as I got them for our new home and have not moved in yet .
Reply from OnBuy.com
christine,
We appreciate your positive feedback! We're happy the ordering process was easy and the delivery was perfect. We hope you enjoy your products in your new home. Thank you for sharing!
Have a great day!
OnBuy Trustpilot Team
Review of Evri
Reply from Evri
Thank you for the positive feedback! It means a lot to us.
Review of Evri
Review of Ashton-Drake
The doll we received did look like it should but the description says that the doll was fully poseable , absolute rubbish . The joints and neck turn very slightly but just move back. You CANNOT move the arms or turn the head then put it down , it will not stay like you position it . Absolute deception . Be wary of the Ashton gallery dolls !!!!!!!!
Reply from Ashton-Drake
Hello, I am sorry to hear your order was unsatisfactory! Please reach out to us via email at [email protected] with the order information or your full address, with a recap of the issue so we can assist you! - Jessica
Review of QVC UK
Reply from QVC UK
Thank you for the lovely feedback, Christine! We're thrilled to know you enjoy our service and risk-free shopping experience.
QVC Customer Care
Review of QVC UK
A friend phoned to say she was watching qvc and was going to treat herself to a present for Christmas of a duo bath wash , I told her not to as I would get them for her and it would save me looking round for a prezzie for her . Sadly it has never arrived and when we phoned customer care they said it seems to have disappeared !!! I have had to tell her that I cannot get it for her ( so let down ) Christine .
Reply from QVC UK
Hi Christine,
We're truly sorry for the disappointment caused. This isn't the experience we want for our customers. Please send your order details over to [email protected] if you haven't already been in touch if you need any further assistance.
QVC Customer Care
Review of QVC UK
Reply from QVC UK
Thank you, Christine! We’re thrilled to hear you enjoyed our excellent products and first-class service. Your feedback means a lot to us!
QVC Customer Care
Review of My Rocking Kids
Bought a girls t shirt and it is fabulous quality, excellent delivery and will be buying from again . Many thanks .
Reply from My Rocking Kids
Hey there Christine, Thank you for your review of our service, we are happy to hear you had a 5-star experience with us! We love hearing from happy customers. Carly @ MRK
Review of Furniture123
I will not be editing my review as requested on trustpilot concerning a fire suite . You said you would try and rectify it but you haven’t so I will purchase my other items elsewhere .
Reply from Furniture123
Hello Christine,
Thank you for your review; we appreciate you taking the time to share your experience.
I'm so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review. Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Review of Wilko
What a load of thieves and liars, I placed an order on 9th jan and still haven’t received it , they tried saying it was delivered but the picture wasn’t ,my house and the date on it was 23rd December, I hadn’t even ordered it then. For the last 2 weeks I have been demanding a refund and now they are trying to say my bank has it so it’s their problem……NO it is not , my bank do not lie like Wilkos . I paid the money to them so they can pay it back. Avoid these idiotic liars and thieves at all costs.
Review of Furniture123
This must be the WORST company to deal with. !!!!!! ……. We ordered a white fire suite on Wednesday 21 st February and went and picked it up ourselves. When we got it home we opened it and it is black and grey . We didn’t unpack , just pulled out enough to take picture to send to them . Well would you believe it the customer service asked if we were sure it was black !!!! We offered to take it back for an exchange but they couldn’t understand that , it is now Friday 23rd and we’re still trying to get the white fire we have paid for . We either want to take it back or get our money back as they are not bothered in the slightest that we are in our 70s with no fire both of us have immunesurpressed illnesses , NEVER go near this company if you can avoid it . There are plenty of other stores to choose from . I cannot change my review as I have not heard from them on how they are going to rectify the problem I had , I’m not sure they can
Reply from Furniture123
Dear Christine,
We are truly sorry for the inconvenience and frustration you have experienced with your recent purchase from our company. Your feedback is deeply concerning to us, and we sincerely apologize for any distress caused.
We understand the urgency of your situation and the importance of resolving this matter promptly. Our team is committed to assisting you in obtaining the correct white fire suite or arranging for a refund as per your preference. Rest assured, we will prioritize your case and ensure that it is resolved to your satisfaction.
We sincerely apologize for the confusion and inconvenience caused by the incorrect color of the fire suite. Your feedback regarding our customer service experience will be addressed internally to prevent similar issues from occurring in the future.
Please allow us the opportunity to rectify this situation and restore your faith in our company. Our customer service team will be in touch with you shortly to discuss the next steps and ensure that your concerns are addressed promptly.
Once again, we apologize for any distress caused, and we thank you for your patience and understanding.
Warm regards,
Ivy
Review of QVC UK
Review of The Nursery Store
Excellent product , great price and over night delivery . Will order from again without a doubt .
Review of PoundToy
Excellent service , really good products. Will definitely buy from again and again
Review of British Thermals
A1 service and communication. I received my order of a bath wrap and it had a flaw on it. I contacted b.t. and they were on it immediately , within 2 days I had a replacement . I will definitely buy from again .
Reply from British Thermals
Dear Christine,
Thank you for taking the time to write this review - it's much appreciated.
If you need anything else, please feel free to contact us at [email protected]. We look forward to welcoming you back to our online store soon.
Best Wishes,
British Thermals
Review of Cult Furniture
Reply from Cult Furniture
Hi Christine!
Thank you so much for your review, we are pleased to know how happy you are with your purchase.
With love
The CF team
