Ashton-Drake Reviews 18,327

I purchased cutie mirror pop up doll with new pose technology. Unfortunately, I returned her because she didn’t do anything as advertised. She wouldn’t sit without something behind her, and she did... See more

Terrible service. Did not want the merchandise, I thought I was ordering three bundles of soft babies, but received glass dolls. Tried numerous times to call your customer service department, holdi... See more

Ordered two dolls at the same time one was shipped United States Postal Service the other was shipped UPS got the one UPS on 19 December. The other one is somewhere in Alabama on its way to its next d... See more

Package well does have name on outside of box so if it's surprised definitely need to intervene with post man lol. Beautifully packaged. She is beautiful realistic looking baby her hair is gorgeous t... See more

I have purchased three dolls, Laura Ingalls - porclein doll, soft bodied Miss Beasley and Katie the beautiful doll with the cooing and heartbeat. Little Katie is my favorite and most recent purchase.... See more

Very satisfied customer been ordering from Ashton-Drake now maybe 10 years. Very good quality all the dolls and accessories are great in details. So grand kids grown, now buying for Great grandkids. T... See more

The baby dolls are extraordinary. Their facial features are so real- looking. The cloth baby of true- touch vinyl adds to this quality. Some are made with special components which allow the childlike... See more

My almost 7 year old granddaughter & even my daughter are in love with the Katie doll I sent for the holidays ! I havent seen it yet but I am told the doll is absolutely amazing.. beautifully made wi... See more

Beautiful replication of Mrs. Beasley from Family Affair. I had an original and her tattered remains are in my attic. I didn't think Cheryl Ladd's voice would fit, but she's absolutely lovely and dev... See more

This was my first experience with Ashley Drake, I'm so pleased with the quality & details on this baby. I just ordered my youngest granddaughter one for Christmas. My biggest regret is I wasted money... See more

I have a collection of your dolls. I have never been disappointed in your products . The have exceeded my expectations over several years. The one"peanut" that I just purchased is absolutely beautiful... See more

Easy to shop, excellent variety & fast shipping. PLUS the doll that I ordered for my grandaughter is absolutely BEAUTIFUL!!!!!! Great details, beautiful eyes, eye lashes & hair, soft body and very clo... See more

We purchased the Ava baby doll from Ashton-Drake as a Christmas gift for our daughter. By New Year’s Eve, after very gentle play, the fabric around the neck had already ripped. For the price and... See more

I’ve ordered several dolls from the porcelain collections , the soft plastic collections, the tiny babies collections been collecting since the year 1998. Plus also got both baby girl & baby boy whic... See more

Haven’t received my dolls yet. However, my 8 year old has been asking for years. After being scammed 2 separate times, I was happy to hear from family that this site was legit. I am very pleased with... See more

I only purchase baby dolls directly from Ashton Drake. I have experienced perhaps returned items from other companies. While a less expensive doll may be found, they are not the freshly-scented one... See more

The first doll I got was silicone she had a very tiny rip on her ear but nothing really noticeable. The second doll was vinyl she has really soft hair but her head is really hard while her body is mor... See more

Received email goods to be delivered 12/8-14. Called on 12/22. Told it was back ordered. That I was sent letter telling me so. U have my email and phone number. My 8 yr old granddaughter was extreme... See more

I’m telling the truth I’m not going to sugar coat it - the quality is less than average you can tell they are cheaply made the clothes are to big and Rudolph looks nothing like the original so why a... See more

The whole buying experience was just weird....purchased Frankie as a Santa gift. Shipping info nonexistent. Apparently with this purchased I was enrolled into a subscription for additional Frankie pro... See more

When I made my first order it said the latest delivery date would have been February 13th. So I made this order for my daughter's birthday on February 14th. I go to check on on how everything's going... See more

I ordered dolls as Xmas gifts. My order was refunded a couple days later. Due to the refund, I ordered dolls in a rush from another site. Ashton Drake then recharged my card for my initial order and s... See more

Great products. Customer Service lacks. Representative didn't address my frustration with paying express mail prices when the product was no where near me the day before Christmas. I called twice and... See more

I have spent consecutive days trying to get my order shipped— each call including hold times has been close to an hour. Incompetence isn’t a strong enough noun to describe customer service There ar... See more

The doll was over $200 and is defective. My daughter received the Ava doll as a gift for Christmas. I tried emailing them about it to rectify this situation and they will not communicate with me altho... See more

Both my daughter and I ordered products for my granddaughter's Christmas presents. We received our orders in time for Christmas and Ashton-Drake.received payment in full. Within the past couple of day... See more

At the end of my purchase of one beautiful baby doll made by the Ashton Drake company, there was a prompt to receive a cash refund/rebate. The prompt implied it was for that particular purpose; it was... See more

Be clear about order delivery dates before purchase. I bought a Toy Story 30th Anniversary ornament in memory of my husband who passed this year and it's delivery projection is next June. Why advertis... See more

I was sent the wrong package and I was promised my replacement by a certain date by 3 different customer service representatives and it came late. 2 of the 3 representatives where rude and acted like... See more

Lack of status after order received; no tracking info or if ever delivered. Unable to indicate gift purchase & leave a gift note! Doll ordered 10/15/25 & today is 10/20/25, I paid an additional charg... See more

I have posted a review previous about my negative experience in ordering. Now after having to place one order then cancel it and place it again over the phone and paying more for expedited shipping so... See more

I have been ordering Aston Drake dolls for years for my children, grandchildren and now great-grandchildren. I recently placed an order for two different dolls at the same time. I received noti... See more

I think you scam people into thinking they are buying something and then it comes with a month subscription. I went back and looked and never saw anything that I signed up for it. I literally took m... See more

I ordered the doll and somehow got extended warranty charged under a different invoice. I have tried numerous times to contact the company by phone and every email address I could find on this company... See more

Hold Me Hailey is a beautiful doll. My daughter was extremely excited to open this realistic baby. Quality is superior. However, be aware of slow shipping time. It took almost a month to receive this... See more

I ordered a doll for my daughter’s birthday, this was the gift she wanted most. It did not list an estimated delivery date at all. Then I went to my email, & had an email saying the doll would not arr... See more

I ordered 1 ornament. Now it appears that I have been "subscribed" to receive multiple items from your company. I did not even receive the original item that I ordered. I will not recommend your compa... See more

I have ordered several dolls from Aston Drake and all have been exactly as described in the description on the website. The quality is high and the price is excellent. I have received all orders in le... See more

The doll does not compare to the amount of money it cost. I will definitely be telling people not to order from here. I will certainly not order from here again. I’m assuming that it was so expensive... See more

How convenient for Ashton Drake Galleries to have parts of their website under site "maintenance". I can not view my order history, cancel my order or track my order, paymemt history, and chat suppor... See more

Ordered some ornaments in sept and still hadn’t received them. It was for a Dec birthday, no updates just lack of empathy from the chat representative. Left a bad taste in my mouth. Still wanted th... See more

I received an invoice for my purchase in my email and was expecting delivery on 12/10 for a birthday gift. I contacted the company since I did not receive it and it said my address did not match and t... See more

This was a gift for my adult daughter who as a little girl wanted a Mrs. Beasley doll most of all. She got her that Christmas and still has her (approx. 35 - 40 yrs later). A few years ago an update... See more

I purchased one ornament and was not aware I signed up for a recurring subscription. I called customer service and the young man said the computer thought I wanted to subscribe. I called and canceled... See more