United Kingdom
Review of Purpleparking
The bus driver sailed through Terminal 5 at 6:40 on Sunday morning. Despite being very nearly at the bus stop and waiving at the driver we missed the bus and had a thirty minute wait in the cold.
Other buses for other companies were pulling in and waiting a few moments to provide customer service. I have used Purple Parking for years, but may not do so in the future
Review of AutoProtect
I purchased tyre insurance when I changed car a few months back. Sadly I have a puncture which the Auto Protect approved repairer said needs a new tyre which should be covered. Auto Protect are refusing to pay.
I will have to pay for the tyre and sue Auto Protect, what a terrible company. The Approved Repairer are saying that the company is being increasingly difficult. What is the point of insurance that does not work?
Happily the claim eventually got sorted after nine calls and several hours on the phone. Using their Approved Supplier should have been simple rather than one blaming the other and vice versa
Reply from AutoProtect
UPDATE
HI,
Thank you for leaving your review. I’m sorry to read of the concerns raised, as we want every customer to feel confident their policy is working as intended. I note you contacted us on 9 September, explaining that Halfords had advised your claim was rejected. At that time, our records showed no authorisation had been received on the account, and we also had no evidence of a claim being submitted to us by Halfords. This meant it could not have been rejected by AutoProtect.
I can confirm that your claim has since been approved on the account. I appreciate this situation has caused you frustration, and I want to assure you that we’ll continue working with our approved repairer network to help avoid confusion like this in the future. Your feedback is valuable, and we will use it to strengthen our service.
Kind regards
Nicola
UPDATE
Hi,
Thank you for responding with your details. These have now been sent to our claims team to investigate. We will get back to you as soon as we can with their feedback. Thank you for your patience.
Kind regards
Nicola
Hi,
We're sorry to hear that you're unhappy with your claims experience and understand the frustration that can occur when expectations aren't met.
So that we can investigate this further we need some information from you. This request will come to you from Trustpilot. Please respond within 3 days and we'll be glad to help where we're able.
Kind regards,
Nicola
Review of Henrys Watches
The watches were very slow to arrive and when they arrived the chronograph buttons and functions do not work. I have requested a refund with the return of the faulty goods, but they keep stalling, asking for videos and all sorts, in effect denying my basic consumer rights. No confidence at all. Slick marketing NO substance
Reply from Henrys Watches
Hi Mr R Brighton,
I'm very sorry to hear about your experience. We work hard to ensure every customer receives a quality product and prompt support, so I regret that we fell short in your case.
Our request for a video was simply to help us assess the issue faster, not to delay your rights. That said, I understand your frustration, and we want to make this right.
Please reach out to us directly at [email protected], and we’ll do our best to resolve this promptly.
Sincerely,
Henry
Review of DreamCloud Sleep
What a brilliant company. Great communication and flexibility provided to suit our needs. The Dreamcloud Luxury Hybrid Mattress also is an absolute delight to sleep on. Both my partner and I are very happy
Reply from DreamCloud Sleep
Hi R, thank you so much for your kind words! We're thrilled to hear that both you and your partner are enjoying the DreamCloud Luxury Hybrid Mattress. It's great to know that our communication and flexibility met your needs. We truly appreciate your feedback and are so happy you're both sleeping comfortably!
Review of EDF
I am trying to get a meter fitted for a new supply and this has been going on since early February. I just got a text saying that they have cancelled due to unforeseen circumstances. The same pathetic excuse they used last time.
I am about to switch to another supplier as EDF never do anything that they promise that they will do.
Since EDF have been aware of the issue they have engaged and things are looking promising so I am happy to update my review. Thanks
Reply from EDF
Hello, we understand your frustration with the delays and cancellations you've experienced. It's disappointing to hear that you've been waiting since February for your meter fitting and that the situation hasn't been resolved. I have reached out to your via email to discuss things further. Thanks, Joanne
Review of American Express
Amex does not help you if you become the victim of a SCAM.
I hired a car via an airline which was passed via a portal to an Italian Car Provider. On the day it was impossible to contact the local company and I had to hire a car via another operator. Amex refused the dispute saying that I was a "No Show" despite the fact that the airline flew me there. Amex has zero interest in their customers or in preventing fraud.
Review of UPS UK
Delivered to wrong house number, I would expect better from UPS.
Reply from UPS UK
Hi, We're really sorry to read that your package was delivered to an incorrect address. Thank you for taking the time to let us know, we'll be sure to pass this feedback on to the team. -- Sasha.
Review of Sweetpea & Willow
We bought a divan and needed it to be delivered by a certain date. Emma was great organising things and the delivery team of Andy and Tony were on time, super helpful and very professional and courteous.
They call it a white glove service at Sweet Pea and Willow we called it above and beyond five star service.
Reply from Sweetpea & Willow
Mr Brighton,
Thank you for the outstanding review. We will be sure to let our teams know that you were so happy with our service.
Have a wonderful day.
The Sweetpea & Willow Team
Review of Admiral Insurance
My existing insurer whacked up the premium for no reason, Admiral's pricing was where it should be and I have been a customer before so very happy
Review of TalkTalk
Talk Talk is a shockingly bad service provider, not only have they removed all contact numbers, their live chat people are clueless and my system has been down for 2 days
Reply from TalkTalk
Hi Mr. Brighton,
I'm so sorry to hear that you feel this way and that you've been experiencing some ongoing issues with the service. I assure you, however, that we do have a contact number. It's 0345 172 0088 and it's detailed on our website.
If you require any further assistance and support, please head on over to our Help & Support page (https://community.talktalk.co.uk/t5/Chat/bd-p/socialchat), and the team can take it from there.
We're also available on both Facebook and Twitter.
Thanks,
Zach - TalkTalk Social Team
Review of Autosave Components
Trickle charger ordered and arrived swiftly and well packaged
