Saying goodbye to Hoseasons
We have been using Hoseasons for about 10 years and thoroughly enjoyed our annual January hot tub getaway. This year, we had to deal with an end of life situation. We did not ask for a refund, but to adjust our booking in the low season. This was against policy. When a company cannot extend a modicum of compassion to its customers in such circumstances, it shouldn't expect them to return.
Reply from Hoseasons
Hi Mr Blackie, thank you for taking the time to share your feedback with us. We are sorry to hear that we could not accommodate making a change to your booking and for for the disappointment this caused you at an already difficult time. Please send an email to [email protected] with your booking details and a copy of this review so that we may look into this further with the relevant teams
Kind regards,
Robyn
Hoseasons
