Philip a

Ordered a delivery of flowers which didn’t arrive. No one from euroflorist bothered to tell me that my delivery had failed . I noticed through their shipment tracker that they seem to subcontract their delivery out to DHL. When this indicates that your delivery is about to be made, it appears to immediately default to ‘delivery could not be made’. My mum will have to pick up flowers from some sort of collection point.

Unbelievable- they replaced thermostat which had been old and erratic but still functioning, left saying it was fine, now have no heating and hot water, with ill tenant. Having experienced loads of no shows and taking £3600 instead of £360 from my account and 4 weeks of I thought the only way is up, but no….why the fooook did I renew with them

This is an updated review. I was dealing with British Gas. I got to find out what happens when their British Gas app offers to debit your credit card with with the amount of your bill -£360 in my case- but actually debits £3666. I should stres this is not because I miss typed - it’s their error. After having spent 35 minutes corresponding online with a ‘credit expert adviser’ on the details of this he told me that he acknowledged the error was theirs but could not reverse it. I had to call their number. After spending 1 hour and 32 minutes and am still on the phone to British Gas and having been put through to 3 different people to ask them to reverse what is an obvious error- on their part- Eventually the third person I was put through told me I was going to have to wait 7 -14 working days for them to refund the amount that they had debited in error back to my credit card.They REFUSE to provide an email address to correspond with and they REFUSE to give you a number to call them back on. I’m still waiting for my refund 3 weeks on.

British Gas homecare never ceased to amaze me with their appalling service - whether it was not getting someone out to repair the boiler and then eventually turning up with the wrong parts, or arranging an annual service visit and then not turning up. This time I was dealing with British Gas. I got to find out what happens when their British Gas app offers to debit your credit card with with the amount of your bill -£360 in my case- but actually debits £3666. I should stres this is not because I miss typed - it’s their error. After having spent 35 minutes corresponding online with a ‘credit expert adviser’ on the details of this he told me that he acknowledged the error was theirs but could not reverse it. I had to call their number. I HAVE SPENT 1 hour and 32 minutes and am still on the phone to British Gas and am STILL WAITING having been put through to 3 different people to ask them to reverse what is an obvious error. Eventually the third person I was put through told me I was going to have to wait 7 -14 working days for them to refund the amount that they had debited in error back to my credit card.I’m still waiting online to get confirmation of the text with these details

Last year I waited for British Gas homecare service engineer all afternoon and took the day off work. They didn’t turnup despite me calling on many occasions. Eventually I was told they had an urgent appointment (seems to be the regular reason given). I was also told that, if I wanted to make a complaint, the process would take a long run me and was basically dissuaded from doing so. When I tried to cancel the contract renewal (I explained how crap their service had been) they reduced the premium by about £25 per month. I agreed to stay on. Today, I’m waiting for the service engineer, who has told me they are arriving shortly, now I received a text teliiing me they’ve been delayed. More fool me for agreeing to stay with them. I’m currently promised a call by their chatbit on the app and will update this post accordingly, in particular if I have stay in all day again for nothing because they don’t have the will or client service to tell that they are not coming after all or do not bother to organise an alternative crew to do the service given the original crew are on an emergency appointment, like last time

Not great
I paid 300 and was told I would get a maximum of 3 visits. Visit 1 someone came round and blocked off a couple of internal holes and put some bait down. They didn’t seem to go round the whole lounge methodically blocking off each and every crevice, only here for about 20 min tops. Still have mice droppings.
Trying to get the second visit
I should also point out that when I called to book a follow up appointment, i press option 2 as directed, get a message telling me the call cannot be transferred and the line goes dead. Eventually called again, emailed twice no response, called again (tried to book through new business option) got a booking , wfh that day, cancelled me, new day booked, eventually got my second visit, a few more holes blocked off, a bait box laid down. Still have mice, tried to book my third visit same issue.
They also sent me report which opened in metadata form - emailed them and said I couldn’t read it - no response

Tried to book an appointment by phone - 60 minutes and still waiting. Tried to book online - 17th August earliest appointment. Tried to book an annual service online - refers you to a phoneline- please see above for where that gets you. This is particularly annoying as they Persuaded me to upgrade my service level for a higher premium

Booked visit 2 months for tenants, who are nurses and have taken time off for this visit.No show from Bg of course.when finally got through, told that the no show was because of absence of parTs.

Richard is not only a top expert but provided me with excellent practical advice on my issues (s257 HMO).well worth the consultation.

My original review is below. as John Lewis did call me and send a special crew after I reviewed them on trust pilot, and the installation was successful so far, I have upgraded the review.

of washing machine. Having specifically instructed John Oxford street that property is 3rd floor with no lift, I was told a special crew would be attending and delivery would definitely be made. They even recorded this on the order confirmation. When they turned up they couldn’t make the delivery because..... they didn’t have the special crew!!!!.

Trustpilot don’t do minus stars. Took a booking for a family of 8 to fly from Manila to Singapore return. Kept calling to check whether return flight had been booked. Despite repeated assurances from their call centre that the booking had been made, when the family got to the airport they were told no return flight booked for four of the party. Opodo call centre only admitted errors when too late and them offered alternative flights to places on other islands. Tip: google opodo and guardian.

I ordered a washing machine online. when they arrived, they refused to take it up 3 flights of roughly 10 stairs and advised I should get a less heavy washing machine. The washing machine is small- 6kg drum. Nothing about this when I booked delivery and installation.

Instructions given to leave parcel with neighbours so of course they leave it in the bin without leaving a card telling me this. I get a text message telling me that I’ve signed for the parcel and it’s been delivered to my home (even though no one was at home). I raised a complaint online and nothing happened until I called. So the parcel was basically lost or stolen.I was promised a call from their Croydon depot which never materialised.

If anyone is proposing to get homecare cover, find another supplier. The way we have been treated has prompted me to join trustpilot. Boiler on the blink Thursday so they came on Saturday morning. Didn’t have the right parts so they said they would come on Monday. Called them to explain that we had someone with a heart condition and diabetes andthey needed hot water now. We were told when I called someone would come out again later that day. I made it abundantly clear that there was no point an engineer coming out unless they came out equipped with the relevant spare part. I was assured that they would bring the relevant spare part. Guess what - they turned up, late, but without the relevant spare part!!!! They then turned up on Monday, but without the timer. At least we had heating and hot water. They then turned up on Wednesday to change the boilers timer. The boiler no longer works agin and has developed a water leak.