Joanna Michael

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Hello Joanna, thank you for your lovely review. Practice does make perfect! It is wonderful to hear how much you are enjoying the projects. The videos are great, because you can pause and rewind whenever you need to. We appreciate you taking the time to share your experience, as it helps other customers feel confident when deciding if they should go ahead. It sounds like the Willow weaving bug has bitten, and we look forward to hearing what you make next.

Hi Joanna,

Thank you for leaving us your review! We’re really glad to hear you’re enjoying the comfort and softness of the leggings — especially that they feel great around the stomach.

If you think the length might not be quite right, feel free to check out our shorter length options for next time — we’d be happy to help you find the perfect fit.

Many Thanks,
The Lovall Team

Thank you for your feedback.
I am glad that we were able to help with your pet’s needs.
Your continued support is always appreciated.
Kind regards
Sorcha

Hi Joanna,

We are so sorry to read your review. We have passed this to our customer support team who will be in touch to discuss this further with you.

Best wishes,
Sofas & Stuff

Hi Joanna, 

Thanks for your review. We’re sorry that you were disappointed with the valuation of your vehicle. 

When creating your Motorway profile, you will receive an initial guide valuation for your vehicle. This is based on industry guide prices, live market data, and our previous sales history. 
Once you have submitted your vehicle photos, clearly showing all angles of the vehicle, your initial guide valuation will be tailored to reflect the condition of your specific vehicle. 

We are sorry if you were unhappy with our photo requests whilst completing your profile. Please know that these requirements have been developed with the UK dealerships on our platform, which will ultimately maximise the performance of your vehicle during the sale. 

Typically, our photo requirements are clearly displayed within the profile set up page, however, if any photos aren’t quite up to standard, we may ask for these to be retaken. For instance, this may occur if the photos don’t match the angles we request, cut off parts of the vehicle, are blurred, or are too small to be used to advertise your car. 

After the photos have all been approved on our platform, you will speak with our Sales Team to verify the information you have provided, at which point we will check for any damage on the vehicle, to ensure your final valuation is accurate. 

We will discuss any factors which may impact your valuation; however, please know that this isn’t done to arbitrarily reduce your estimate, but rather to ensure that offers reflect the condition of your vehicle and are honoured on collection.

In this instance, we can see that your initial guide valuation was lowered to reflect several imperfections you had declared to your profile. Whilst this was confirmed with you during your conversation with one of our agents, we can see that the estimate had slightly dropped after your call.

Regrettably, we understand that this final change to your estimate was not brought to your attention prior to your vehicle entering the sale. We apologise for the inconvenience caused by this error. Rest assured that we will be passing feedback onto the agent’s Team Leader to provide additional training and monitoring. 

We are sorry if you were unhappy with the contact you had from Motorway following the daily sale. Please know that we will reach out to you after the sale to confirm the outcome with you, to ensure that you are aware of your vehicle result; however, with that being said, we are sorry if you were unhappy with the phone call and message you received in relation to this. 

It is regrettable that your experience was not more in line with our expected customer journey and high standards of customer satisfaction, but we would like to thank you for your feedback, and we wish you all the best going forward.

Kind regards, 

Emily 

Motorway Escalations Team

We understand your disappointment. It's frustrating when a plant doesn't thrive as expected. We're committed to providing healthy plants, and we're sorry to hear this one isn't doing well. We'd be happy to offer some general tips for caring for bare root plants. In the mean time do not hesitate in contacting our customer care team and we would be more than happy to help. Kind regards, Megs, Thompson & Morgan Customer Care

Thank you, Joanna! We're thrilled to hear that you love shopping with QVC and appreciate our great offers. It's wonderful to know that your orders are dispatched quickly and packaged with care. We look forward to continuing to provide you with excellent service and fantastic deals.

QVC Customer Care

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Claire