Hello Molly Bewertungen 3’920

Antwort von Hello Molly

27. Jan. 2026

Hallo Justyna, vielen Dank für Ihre aktualisierte Antwort. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten. Sobald ein Paket unser Lager verlassen hat, haben wir leider nur noch wenig Einfluss darauf. Bitte beachten Sie, dass die angegebenen Lieferzeiten lediglich Schätzungen sind. Ein entsprechender Hinweis wird Ihnen im Bestellprozess angezeigt.

Darüber hinaus übernehmen wir keine Haftung für Verzögerungen, die durch den Versanddienstleister verursacht werden, insbesondere in Zeiten hohen Paketaufkommens. Hello Molly kann kein Lieferdatum garantieren: https://www.hellomolly.com/pages/shipping

Unser Support-Team prüft gerne Ihre Sendungsdetails mit dem Versanddienstleister und unterstützt Sie bei der Suche nach Ihrem Paket. Sie erhalten in Kürze eine Antwort per E-Mail.

Antwort von Hello Molly

8. Juli 2025

Hi Laura, thank you for your feedback! We certainly understand your concern with this query. However rest assured, we are here to always help where possible to make things a lot more convenient for you.

Firstly, you were refunded with a store credit for this return as per our policy.

Although we have finalised your return and issued you with a store credit for the full amount, you are still required to complete your payments as per your agreement with Klarna or Afterpay (the payment method you have selected to make the purchase).

You can view more information on our wear now pay later info page here:
https://www.hellomolly.com/pages/wear-now-pay-later

However, we understand that customers may prefer a refund instead, so we are happy to approve your return for a refund so you will receive your refund back to your card and Klarna or Afterpay will stop charging you for this purchase.

In order to finalise this, please email our support team at [email protected] requesting a refund for your return and that can be sorted out right away.

If you have any questions or need any additional information, please let us know! xo

Antwort von Hello Molly

Aktualisiert am 1. Juli 2025

Hi Rima, thank you for your review. We are very sorry to hear that your recent experience has not been a positive one. Our support team are always committed to guiding and assisting you with any query you may have.

We understand and apologise that there has been some trouble regarding this refund matter. However, our team have provided you with all the necessary details in their email, confirming that the return has been fully processed and finalised on our end.

If you have not yet received your refund, we recommend continuing your dispute through PayPal. They will liaise with Global-E directly to resolve the matter.

Antwort von Hello Molly

15. Juni 2025

Hi Lovely! Thank you for sharing your feedback. We're sorry to hear that your purchase didn't work out and we understand that the return fee may be an unexpected additional expense.

Hello Molly does not offer free returns at this time. This information can be found on our Returns page here: https://www.hellomolly.com/pages/returns.

Additionally, we issue store credit for returns, however, we are more than happy to issue a refund instead upon request. Simply reach out to our support team at [email protected] if you would like a refund to be processed for your order.

Thank you once again for your feedback and we appreciate your understanding. If there is anything else at all that we can help you with, please feel free to let us know. xo

Antwort von Hello Molly

31. Mai 2025

Hi Jasmin, we are really sorry to hear of any disappointment with your recent order. Your valuable feedback and experience surely matters to us and such input is only for the betterment of our products to our customers.

We take great pride in offering high-quality items and ensuring our customers are happy with their purchases. We regret to hear that this was otherwise and we do apologise, given that both items within your order are marked as 'Final Sale'.

As per our return policy, final sale items can not be returned or exchanged where they are often heavily discounted or limited in stock, and as a result, we are unable to accept returns or exchanges on these products.

We understand the inconvenience this may have caused and we apologise once again.

Thank you Jasmin and feel free to let us know if there is anything else we can help you with xo

Antwort von Hello Molly

10. März 2025

Hi Mary, that is really lovely to hear! Thank you so much for your kind words about Viviana's customer service to your enquiry. We are really happy that everything was taken care of for you in terms of the refund for your return. Thank you for shopping with us! :) xo

Antwort von Hello Molly

14. Nov. 2024

Hi Linda, thank you for sharing your review. We are very sorry for any trouble caused with your order experience. Rest assured, we are very lenient with our returns policy and are more than happy to organise a refund back onto your original payment method.

We have checked on your enquiry with our support team and great news! Your return has been recently finalised with the refund. We apologise for any delay, however, we're glad this has been resolved for you.

If there is anything else we can help you with, please feel free to let us know. Thank you Linda! :) xo

Antwort von Hello Molly

24. Okt. 2024

Thank you so much Sia for your kind words! It is much appreciated! We loved reading your feedback about your overall shopping experience. We're very happy to hear that our Customer Service team delivered a great assistance to your return enquiry. Thank you for shopping with us! :) xo

Antwort von Hello Molly

3. Okt. 2024

Hi Olga, we very much appreciate your feedback and we sincerely apologise to hear of any disappointing encounter with your purchase. We strive to offer products that meet our Hello Molly quality standards, but we regret this was not the case in this instance.

Hello Molly does not offer free returns at this time. We understand that the return fee may be an unexpected additional expense, however this information can be found on the 'Returns' section of our website here:
https://www.hellomolly.com/pages/returns

We recommend exploring alternative shipping options or consulting with your local postal service to see if they can offer a more cost-effective solution to have your items returned to our U.S warehouse.

Thank you Olga and feel free to let us know if you require further assistance at all. xo

Antwort von Hello Molly

5. Sept. 2024

Hi Arda, thank you so much for your feedback! We're so happy to hear that you enjoyed the customer service delivered by our team. Thank you for shopping with us! :) xo

Antwort von Hello Molly

8. Aug. 2024

Hi Elsa, thank you for your review. We are very sorry that our team weren’t able to attend to your enquiry at the time of your request.

Our warehouse team do prioritise in quick processing and despatch times with customer orders and we do apologise for any inconveniences with this matter in not catching your order on time to cancel it before it had shipped out.

But not a problem at all! Since the cancellation request was only due to a discount code not being applied on your order, our team will still be able to fulfill this for you.

Please reach out to our Customer Service team at [email protected] to let us know if you are happy to keep your order so we can refund you the difference instead. Otherwise, our team will be able to organise a refund if you choose to return your order.

Our team are always here to help so please feel free to let us know if you have any further concerns or questions. Thank you Elsa xo

Antwort von Hello Molly

31. Juli 2024

Hi Lovely, thank you for sharing your review, outlining your insight regarding the return shipping cost. We very much understand the inconvenience that is associated with paying a return fee to send back your item and we really do apologise for this additional expense as we unfortunately do not offer free returns at this time.

We are glad that our team were able to issue you a refund for the cost of the returning item/s, however, we are also very sorry that this reimbursement does not include any original shipping fees paid on the order.

Nevertheless, we appreciate your feedback with high regard which is used for the ongoing improvement with our current services and procedures in place for the betterment of implementing new schemes for our international shoppers.

We are very sorry that it didn't work out with your order this time round, but we would like to express our gratitude for shopping with us.

Thank you Lovely and feel free to let us know if there is anything else at all that you would like to add or share. xo

Antwort von Hello Molly

20. Juni 2024

Hi Alina-Sophie, thank you for sharing your experience with us. We love hearing all feedback from our customers, whether that is a positive or a negative one, about how they went with their purchase. We highly value your time to provide us with an insight into the dress you have received. Although we very much understand how inconvenient it is to have your surrounding place covered in glitter, our supplier have confirmed that it is not a faulty or "damaged" item in that case.

Unfortunately, we do not offer free returns at this time and we understand that the return fee may be an unexpected additional expense.

Unfortunately, return rates are determined by our carrier, and we have no control over them.

We recommend exploring alternative shipping options or consulting with your local postal service to see if they can offer a more cost-effective solution to have your items returned to our U.S warehouse.

Once your item has been received and processed, our team will be more than happy to organise a refund for you.

Thank you for reaching out to our support team to discuss this matter further and they will get back to your latest reply shortly.

Our sincerest apologies once again for the trouble and overall inconvenience this has caused and been for you. xo

Antwort von Hello Molly

8. Juni 2024

Hi Lovely, thank you for letting us know of your feedback regarding our returns policy. We are more than happy to let you know of our leniency with our current store credit policy in place where our team will gladly organise a refund instead upon customer's request.

If you would like to organise a return of your items, please email our team at [email protected] with your order number and requesting a refund, and they will be more than happy to assist you with this!

Thank you again and if there is anything else you need, please let us know :) xo

Antwort von Hello Molly

7. Mai 2024

Hi Lena! We really appreciate your kind review about your experience with our customer service team member, Gwen! Thank you so much for sharing and we hope to have you shop with us again :) xo

Antwort von Hello Molly

2. Mai 2024

Hi Lovely, thank you for your feedback and arranging your returning order back to us. Firstly, we understand that the return fee may be an unexpected additional expense. We do provide this information on our return page here:
https://www.hellomolly.com/pages/returns

Unfortunately, return rates are determined by our carrier, and we have no control over them.

Our team are always here to answer all customer queries and we do sincerely apologise for any delay in response times due to the high number of requests we receive on a daily basis.

However, if there is a great measure of ongoing delay to your email request, it generally means that our team are working on following up on your return with our warehouse team to provide you with the relevant information that you need so that they can confirm on the package's arrival that has been sent back.

Only once we have received your return, the refund can be finalised. If you can please send through a follow-up email to [email protected] so that we can escalate this further with our team to get that sorted out for you, that would be great!

Thank you so much and our sincerest apologies once again for the inconvenience this has caused. xo

Antwort von Hello Molly

19. Jan. 2024

Hi Lovely, thank you for your review and for expressing your concern about the return fee to send back your items to us. We're really sorry for any inconveniences associated with this return fee and we hope to provide you with information that brings you further clarity with this matter.

We believe that there is a misunderstanding on where your international order has been shipped from. It is important to note that all of our international orders are shipped out from our United States warehouse in California. We do not have a warehouse in Germany. The underlying confusion that is apparent here is where your order was shipped from. Your parcel was not shipped from Germany, but from the United States which is where our warehouse is located.

Our forwarding courier, Global-E, picks up orders up from our U.S warehouse and then would drop the parcel off to their chosen partner in Germany. The parcel is then sorted and delivered to the customer.

Hello Molly is not responsible for the cost of return shipping. We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning your products.

Please follow the steps on how to organise your return by referring to the 'Returns' section of our website:
https://www.hellomolly.com/pages/returns

We're very sorry once again for any issues this matter has caused. We kindly ask for your understanding with our return procedure so that your parcel can arrive correctly and securely back to our warehouse in the United States where all international returns are delivered there for processing.

If you would like to receive more information on this enquiry or any additional assistance with the arrangement of your return, please contact our team at [email protected].