I think they sent a guy is cycling from Sweden because the small parcel left from Malmo 10 days ago and it just arrived in Germany. Probably ordering in a Chinese website instead of here would be q... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Verificada
The frame itself is nice, but it took over a month to arrive. I would give them some grace because it was over the Xmas period. But when I tried to contact their customer service, it was an unhelpful... Ver más
La empresa ha respondido
Verificada
Very very disappointed with the service. We made an Order on the 5/12/2025. The estimated delivery time is 2 - 6 working days. We also paid express service. On tracking the estimated deliver date w... Ver más
La empresa ha respondido
Verificada
I ordered a beautiful gold framed customized mirror for my bathroom and it came well packed and on time. It looks absolutely brilliant in my bathroom, I will keep buying things from BGA Store. I had s... Ver más
Información sobre la empresa
Información de contacto
3,0
Medio
817 opiniones
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Verificada
The frame itself is nice, but everything else was poor
The frame itself is nice, but it took over a month to arrive. I would give them some grace because it was over the Xmas period. But when I tried to contact their customer service, it was an unhelpful AI. I asked to speak to a real person and it took 12 days for them to respond.
17 de diciembre de 2025
Respuesta de BGASTORE.IE
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that, although you were happy with the frame itself, the delivery time and our customer service caused frustration. Please accept our sincere apologies for this.
The delay in delivery and response time was influenced by the Christmas period, which is one of our busiest times of the year. During this period, we experienced an unusually high volume of inquiries, which unfortunately led to longer response times than we aim to provide. We understand how disappointing it is to wait for a response, especially when trying to reach a real person, and this is not the level of service we want to offer.
Your feedback is important to us and helps us improve both our support availability and communication. We truly appreciate your patience and are glad to hear that you are pleased with the product itself.
Have a nice day!
Do not order from here
Ordered a mirror 6 weeks ago - got an email to say they've lost my order and Ive received no follow up since. Dispicable service.
5 de febrero de 2026
Opinión espontánea
Respuesta de BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at [email protected] to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Avoid
Two separate orders from this company in late 2025. One box arrived fine with two large frames, but both frames were very wobbly--cannot even carry themselves.
Second box also arrived but one of the frames was broken into two. I left a message to their customer service but they never got back.
1 de enero de 2026
Opinión espontánea
Respuesta de BGASTORE.IE
Hello,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience — this is certainly not the level of quality or service we aim to provide.
We would really like the opportunity to look into this properly and help resolve the issue. To do so, we kindly ask you to verify and share your order number(s) with us and contact our customer service directly, so we can review what happened with both deliveries and assist you further.
Customer service email: [email protected]
We regret that you did not receive a response earlier and appreciate you bringing this to our attention.
Thank you.
No solution offered
This is my second review, because nobody from customer service is answering my mails.
I received my customised passepartout a while ago and it arrived damaged and in the wrong size. Order nr. 6137071. Please send me a refund as soon as possible.
Thanks,
Sina
3 de febrero de 2026
Opinión espontánea
Respuesta de BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at [email protected] to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Verificada
I ordered a custom frame with a mount…
I ordered a custom frame with a mount as needed quite a large frame and it was perfect! Great quality, the frame is beautiful.
12 de diciembre de 2025
Soooo disappointed....
So excited to receive delivery of what looked to be the perfect wall mirror, only, for the mirror to be delivered in pieces!! I have emailed bgastore.ie twice providing photographs of the damage, however, only received automated response to initial email!! Customer service extremely poor, actually non existent!! Resigned to the fact I have obviously lost my money on this occasion!! Would not recommend this Company!! Well, having received a response from bgastore.ie to Trust Pilot review have forwarded original email with photos!! Let's see??
20 de enero de 2026
Opinión espontánea
Respuesta de BGASTORE.IE
Thank you for your feedback on Trustpilot. I am very sorry to hear that the mirror arrived damaged.
Unfortunately, there is no order number included in the Trustpilot review, which means we are unable to contact you directly. We kindly ask you to contact us again at [email protected] and request to speak with a representative so that we can review the damaged item and resolve this matter as quickly as possible for you.
We apologize for the inconvenience if your previous email has not reached us yet. We truly hope to improve your experience and would greatly appreciate it if you would consider updating your review once the issue has been resolved.
Thank you, and have a great day.
Do not order from this place
Do not order from this place. Ordered frames over a month ago and nothing. Customer service do not reply and it’s a total scam. I want my money back.
Order number 6137088
31 de enero de 2026
Opinión espontánea
Respuesta de BGASTORE.IE
Hello,
We are very sorry to hear about this, and we sincerely apologize for both the long delay and the lack of response. This is not the service level we aim to provide, and we understand how frustrating it is to be left without an update for so long.
In some cases, delays can happen due to higher-than-usual message volume, but we fully understand that this does not help when you have been waiting for over a month.
Please email us at [email protected] with your order number and order details so we can locate your order and help you as quickly as possible. You can also share your order number here, and we will look into it.
Thank you for sharing your feedback with us. We hope to have the opportunity to assist you further.
Have a nice day!
I think they sent a guy is cycling…
I think they sent a guy is cycling from Sweden because the small parcel left from Malmo 10 days ago and it just arrived in Germany. Probably ordering in a Chinese website instead of here would be quicker.
If you are in hurry do not order in this place.
Lets see if I get the parcel in the next 25 days, maybe the delivery guy is doing "El Camino de Santiago" walking from Germany now
24 de enero de 2026
Opinión espontánea
Respuesta de BGASTORE.IE
Thank you for your feedback on Trustpilot.
We sincerely apologize for the delay, which was caused by severe snowstorm conditions and railway disruptions in certain parts of Europe that affected logistics and delivery.
We will contact you shortly to provide the correct tracking link and to actively monitor your shipment.
We hope to improve your experience, and we would truly appreciate it if you would consider updating your review once the matter has been resolved.
Thank you, and have a great day.
Verificada
Delivery was a month late
Delivery was a month late, customer service NEVER replied to my many emails, just awful. Never again.
18 de diciembre de 2025
Respuesta de BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We’re very sorry to hear about your experience and understand how frustrating a delayed delivery and lack of response must be.
We will review and check your previous emails carefully and respond to you directly as soon as possible to clarify what happened and see how we can resolve this. Improving our customers’ experience is very important to us.
Once the matter is resolved, we would be grateful if you would consider updating your review.
Thank you for your patience, and have a great day!
Verificada
Delayed delivery, broken item, lack of communication with CS
Delayed delivery, lack of communication with the customer service, order arriving broken, after re-sending the new frame there was exactly the same issue with the delivery time and tracking number not updated. When asked for updates, no reply. Very disappointing.
6 de diciembre de 2025
Respuesta de BGASTORE.IE
Thank you for your feedback on Trustpilot.
We sincerely apologize for the inconvenience caused. Please rest assured that we have already processed a reshipment for your order. There have been some delays and issues with the shipment due to weather conditions across Europe, which have affected safety measures and logistics.
We will continue to monitor your shipment closely and keep assisting you with any updates regarding your inquiry.
We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Thank you for your patience, and have a great day.
Verificada
Unresponsive
This my second review of this company after they responded to my first review on 07/01/26 advising me to contact their customer service again.
I contacted them and sent photos of the damage (for the second time) on 08/01/26. It is now 15/01/26 and I have recieved nothing after their automated response on 08/01/26.
The cost of these of these two frames was €570.51 and I dont think I will ever see the replacements. I want my money back.
Order number 5970692 for the frames ordered on 25/11/25 that both arrived damaged.
Edit: on Jan 27th a replacement A0 frame was dispatched and a refund was issued on the other frame that they said was out of stock. It took too long, and too much hassle to get this matter resolved. I'm not changing my one star rating.
15 de enero de 2026
Respuesta de BGASTORE.IE
Hello,
Thank you for your update and for taking the time to share your experience.
We are sorry that resolving this took too long and required too much effort on your side. We understand your frustration and respect your decision regarding the rating. Your feedback is appreciated and helps us identify where we need to improve.
Have a great day!
Verificada
Second review as bagstore still has not…
Second review as bagstore still has not responded to my many emails despite responding to my review on trust pilot instantly. Parcel which was ordered on 13th December still not arrived. No update from team terrible service. Order no. 6061894. Avoid at all costs
13 de diciembre de 2025
Respuesta de BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input, and we are very sorry to hear about your experience. We understand how frustrating this situation must be, especially given the delay and the lack of communication.
We have reviewed your case and can confirm that we have responded to your previous emails. Please accept our sincere apologies for the late response. This is not the level of service we aim to provide.
We are working to improve your experience and address the situation properly. Once everything is resolved, we would be very grateful if you would consider updating your review.
Thank you for your understanding, and have a great day!
Verificada
Respuesta de BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input and are sincerely sorry for the inconvenience.
To help us assist you and resolve the issue as quickly as possible, we kindly ask you to contact us at [email protected]
. We will of course do our best to improve your experience.
Once the matter is resolved, we would really appreciate it if you would consider updating your review.
Thank you for your understanding.
Have a nice day!
Verificada
Did not receive goods
Did not receive goods. Nothing from customer service. Almost two months later now... I think my money is just gone.
21 de noviembre de 2025
Respuesta de BGASTORE.IE
Thank you for your feedback on Trustpilot. I’m sorry to hear that you have not yet received your package.
There was a delay due to snowstorms in some parts of Europe. However, I have checked the shipment and can see that the package is currently in Ireland.
We will follow up with the courier and send you an email with updates to help resolve this matter as quickly as possible.
We hope to resolve your concern soon.
Thank you, and have a great day!
Frame hasn’t arrived
Frame hasn’t arrived, ordered in November so way overdue now! Sent them an email a week ago and they haven’t even bothered responding! Avoid!
10 de enero de 2026
Opinión espontánea
Respuesta de BGASTORE.IE
Hello,
We’re very sorry to hear about your experience. This is truly unfortunate and not in line with our quality standards, especially given how long you’ve been waiting for your order.
We’d really like the chance to look into this properly and help resolve the issue. Please email us at [email protected]
with your order number and details, and we will investigate what has happened and assist you as quickly as possible.
We apologise for the delay and for the lack of response you experienced. Thank you for bringing this to our attention.
Have a nice day!
Verificada
Ordered on November 19th didn't receive…
Ordered on November 19th didn't receive until January 7th. One of the frames I ordered was a strip of cardboard (cardboard frame). Ended up getting what I wanted on Amazon. Happy with the other 3 frames I ordered.
19 de noviembre de 2025
Respuesta de BGASTORE.IE
Hello,
Thank you for sharing your feedback on Trustpilot.
We truly value your input and appreciate you taking the time to let us know about your experience.
We kindly ask you to contact us at [email protected] so we can help facilitate and resolve your concern properly.
Our goal is always to improve our service, and we would be grateful if you would consider updating your review once the matter has been resolved.
Thank you for your time, and have a great day!
Verificada
Sent wrong size frames and no reply to…
Sent wrong size frames and no reply to any emails I’ve sent
28 de noviembre de 2025
Respuesta de BGASTORE.IE
Hello,
Thank you for your message and for sharing your feedback.
We have checked our records and can see that we have responded to your email previously. We kindly recommend checking your spam or junk mail folder, as our replies may occasionally end up there.
We would be more than happy to help facilitate and resolve your concern as quickly as possible. Our aim is always to improve your experience with us, and we truly value your input.
Once the matter has been resolved, we would be grateful if you would consider updating your review.
Thank you for your understanding, and have a great day!
Arrived shattered
9 de enero de 2026
Opinión espontánea
Respuesta de BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at [email protected] to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Verificada
Delivery extremely late
Delivery extremely late, customer care rean unresponsive
9 de diciembre de 2025
Respuesta de BGASTORE.IE
Dear Jennifer. Thank you for your review. Our apologies on the delay. As unfortunately the december rush and weather conditions added to a delay in the delivery. We will send you a personal mail with more information on the matter. With kind regards.
Verificada
Delayed and disappointing
My order was delayed by weeks and customer service when I contacted was very patchy. The quality of the frames when they finally arrived was incredibly low - light, fragile and cheap materials with cheap low quality acrylic instead of glass. Would have gotten better in my local DIY store for far less and with far less trouble.
9 de diciembre de 2025
Respuesta de BGASTORE.IE
Hello,
We’re very sorry to read about your experience. This is disappointing to hear and not the level of service or product quality we aim to deliver.
Delays of several weeks are of course frustrating, and we sincerely apologize that communication from our side felt inconsistent. That is not acceptable, and we understand how this added to your dissatisfaction.
Regarding the frames, we understand your disappointment with the materials. Some of our frames are designed to be lightweight and are therefore made with acrylic instead of glass, mainly to reduce the risk of breakage during transport. That said, we fully understand that this may not meet everyone’s expectations, and we regret that the product did not feel right for you.
We would really like the opportunity to look into your order and see what we can do to help. Please contact us at [email protected] with your order number, or reply here with the order number, so we can review your case properly.
Thank you for taking the time to share your feedback. We genuinely appreciate it, as it helps us improve.
Have a nice day!
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