Budget Opiniones 50

Overcharged for rental
Poor customer service at counter
Poor complaints management processes
Failure to followup complaint when it acknowledged as received by computer twice and no followup after 10 days
Months later and nothing from budget

At first, everything seemed great — the car was clean, comfortable, and the pickup process was smooth. I thought I was getting a good deal and was happy with the rental overall during my trip. Unfortunately, things took a turn for the worse when it came time to return the vehicle.
After handing the car back in perfect condition and on time, I was shocked to discover several unexpected charges added to my bill. There was no clear explanation at the counter, and when I tried to question the extra costs, I was met with vague answers and unhelpful responses. What started as a reasonably priced rental quickly turned into a much more expensive and frustrating experience.
The hidden fees and lack of transparency really left a bad impression. I’ve rented from other companies before and never had to deal with this kind of surprise at the end. It’s incredibly disappointing to feel misled after being satisfied with everything else.
Because of this experience, I’ve lost trust in Budget Rent a Car and will definitely be shopping around next time. I’d strongly recommend anyone considering renting from them to read the fine print carefully — what looks like a good deal at first might end up costing you much more than expected.

WORST SERVICE! DO NOT GO WITH THIS INSURANCE.

Spent an hour on the phone to get my ex off my policy, they didn't do it properly.

Called multiple times, still nothing.

CAN'T EVEN LOG IN TO THE ONLINE PORTAL TO LODGE A CLAIM.

Chat AI "bot' gives no help what so ever, just sends me a link to the page i can't log in to.

Paying around $170 a month for a headache.

Picked up a Nissan X-Trail from Budget at Coolangatta Airport. Used Vroomvroomvroom a few months prior to find the best price vehicle then booked directly through Budget. Dylan at the counter was very friendly, the pick up process was easy and vehicle inspection photos emailed. No issues with the car and the child booster seat all fitted for us.

On return, we found a BP near the airport, but was quite a weird awkward stop. We later found out Hope Energy was a better option for next time, closer to the airport and easier to navigate to. The fuel cap didn’t indicate petrol or diesel, so we called up to double check before filling it up.

Just as we entered the car rental return gate, our little one threw up everywhere! We had plenty of time but it was a stressful situation! The parking attendants were super friendly, chill and supportive. They mentioned the process of doing what they can, but may send it for a deep clean if needed. It would have been upsetting if they were angry, etc. but their calm and empathetic nature helped us stay cool and focused on cleaning ourselves up and catching our flight.

Rented a Tesla from Brisbane Airport. Easy rental process. The staff were very friendly and took the time to show me the tips and tricks to using the Tesla (my first time). Only thing that could be improved was explanation about charging the car, and fast-charging billing afterwards. Otherwise overall an great experience.

Nach vielen Jahren und multiplen Anmietugen ist BUDGET mit Vorsicht zu genießen. Wenn Fliegendreck bei der Rückgabe auf dem Lack klebt, läuft man sofort Gefahr seine Kaution zu verlieren....

Albury airport Budget.

Had a car booked for 4 days. Brought half cash half in card she didn't say anything on the phone about being cash only so I said I'd go to the bank and cash it in so it's all on the card so I can pay. Got back and she said the car had gone and ther s no more available.

I'd give it zero if I could.

Rented a van for one day from Budget Ballarat. Later the same week the company made two additional charges to my credit card without my knowledge, totally more than twice the agreed total for the rental. Staff insist there is nothing they can do. Have begun fraud proceedings with my bank and I will NEVER deal with them again, They are thieves, simple as that.

Budget Tasmania advertised a "Tesla or similar vehicle" which I rented under the assumption that I was renting a premium EV. However, their Tasmania fleet does not even have a Tesla. They were just using the Tesla brand as bait. Hence the advertising was misleading and deceptive. I had to rent a Nissan X-Trail hybrid which is neither a premium vehicle or an EV.
After numerous phone calls and emails during and after the rental period, I have effectively received $100 off the rental charges which does not even come close to compensating us for a very poor experiencing renting with Budget and for advertising conduct which is quite misleading.
I will neither use or recommend anyone using Budget ever again due to the deceptive conduct.

My wife and I rented a Budget car in Mackay, Queensland. It was a Corolla so a very reliable car that gave me no trouble. However both front tyres were bald to the extend that the braided steel wires in the inside edge of the tyres were exposed. So not only was the tread worn to the point that it was illegal to drive the car, but the steel wire bands were exposed as well.
This is a gross violation of Budget’s responsibility to ensure that any car rented by their customers is kept in a roadworthy condition. Luckily for us, there was no rain during the time that I hired the car over Christmas 2024. Had the roads been wet, we could have been placed in a very dangerous situation as I drove the car on very mountainous and windy roads west of Mackay.
I completed an incident report but don’t expect Budget will respond or ensure that their fleet of cars are roadworthy. Budget should not be trusted and if you hire one of their vehicles, check the tyres!!

They are a scam. I went searching for a car rental in italy and their price looked very good at $630 but when i selected the vehicle, it jumped at $1105, because only at that time they added taxes and fees.
I have screenshots.

I found the staff on the phone to be very helpful & friendly - Bronwyn in SA especially was thorough & very helpful. The staff at both Adelaide & Darwin airports were excellent - the cars were parked close to the main terminals- the cars were in good condition & very clean. Overall - dealing with Budget was a great choice & very comparable rates.

I hired a car from Budget for 10 days in August. I returned the vehicle with a full tank of fuel and received an email confirming nothing further was owing. However, when I checked my credit card statement I had been charged an additional $113 with no explanation. I called them and was told it was a refuelling charge (even though the tank was full) and they had also increased some other fees such as the premium location charge. This is not the first time they have tried it on, last time I hired from them they tried to charge me for pre-existing damage but luckily I had taken photos when I picked the vehicle up.

La voiture nous a été remise avec des pneus complètement abîmés, on a crevé en plein route et le service d assistance n’a rien fait pour nous aider
On a risqué notre vie en louant chez budget
Expérience horrible.

Here is your reference number for customer service TA0711C68

I rented a car last week. I have been overcharged by $400 on returning the car.

Every time i get a response from your customer service desk, it is like the previous communication has not been read.

It is an infuriating situation.

WARNING !!! SCAMMERS took an extra 829 dollars out of our account . tried calling them only to have them hang up twice . contacted head office only to get intimidated by a person named Ben . they refuse to refund me had to lodge a dispute with my bank ..
please avoid using these crooks they dont care about their customers.

experience with car was great however when bond needed to be returned they took the whole lot off what we paid on the car total $1817 we already paid this had a receipt off proof this ended with us losing our commonwealth account because we could not pay to fix our account up nor should we since we paid in full when we collected the car this payment came out 4 weeks after we returned the car no communication from them it just appaired in our account one day. So thank you we not only lost our bank account and now the bank won't touch us but we have to fight a massive debt collection now never again using this company

Agence Naples Aeroport des Escrot !!!

Des frais au retour du véhicule sont demandé (x4 par rapport au prix de la location) ... assurances facturées pourtant refusées à la prise en charge car paiement avec Gold Mastercard // frais de stationnement // frais d'immatriculation ..

Au retour, l'agent me dit "vous payez l'assurance ou on déclare un dommage" soit disant un éclat sur le pare-brise, alors que le véhicule a été vérifié et controlé sans dommages 5 minutes plus tôt ...

Incroyable

Budget will believe their customers lies as long as they don't have to be held liable and pay any money to a poor person left without a car due to their lying pos customer crashing into it. Make up their own stories of events, make people wait weeks and weeks. Leave a family carless and protect a lying couple holidaying enjoying their cruisey life whilst the innocent victims struggle. No sympathy or empathy or effort. No courtesy car. Make up lies about why they can't be contacted. Disgusting Budget Hobart Airport.

Budget is compromised and a target of cyber scammers. Rented a car this weekend at Sydney Airport and received a text message to pay toll charges. The exact details of my trip were on the message so the scammers obviously have hacked Budgets system. Tried to contact them to warn them but they literally couldn't care less. Thankfully my bank was really on the ball and blocked the transaction. But now I've had to cancel my credit card with all the hassle this involves. All because Budget is not looking after their security and actually doesn't care. Use at your own peril.