Vrbo Arvostelua 259

Very last time EVER using VRBO. They have gone the way of AirBnb and have no human beings to help regardless of the exorbitant booking fees they charge. Do NOT recommend. Advise trying to deal directly with owner NOT through this useless app.

Edit: Following this review, I had an existing booking for a much anticipated trip to Kauai. This was to be a very special family trip. The booking turned out to be a full on construction site with heavy equipment inches from our unit. [Vrbo 134142463]. This was an unsafe situation with the equipment working into darkness. VRBO did nothing to resolve the situation. The unit was filled with dust and diesel fumes and noise including piercing equipment reversal beeps. The bins where debris was being dumped was directly behind us and upon every dump, a small cloud of dust would come streaming through the window. The owner didn't care. We could not find an alternative housing within the price. Our vacation was ruined. No real assistance from VRBO. Reaching an agent, we were told to reach out to the owner.

The hotel was good but i was charge $200 more by VRBO now it is hard to contact them.

**Warning - Mould in property and no investigation or communicatioN from VRBO **

The place we stayed in had mould on the walls all around the house and the room our baby slept in. We sent photos to VRBO and explained that the owner wanted to offer money off our next stay (so knew it wasn't acceptable and actually dangerous for health) however we felt a discount on the current stay would be more appropriate. We have heard nothing back since emailing, it is totally unprofessional. Once they have your money, they really don't care about your well being or safety. Steer clear!

Mi viaje consistía 1 semana en los Ángeles y otra semana en las Vegas,a 2 días de llegar a las Vegas me envían un email que la reserva ha sido cancelada y otro email que gestionan el reembolso que lo recibiré en 3 días.llamo y no me facilitan ningún tipo de información es más le digo yo el propietario se ha levantado con mal pie y ha decidido cancelar.
Estando en los Ángeles reserva un hotel para las Vegas 900€ sin tener el reembolso de la casa anterior, pero a mi regreso en Barcelona me voy a informar bien y si puedo tomaré cartas en el asunto.

"Appalling Experience – Misleading Listings, Intimidating Hosts, and Complete Lack of Support from Vrbo!"

Avoid Vrbo at all costs. My colleague’s recent experience was nothing short of disgraceful. The property she rented was far from the glossy photos advertised – it was in dreadful condition, reeking of urine and with no proper key, only a flimsy push-button lock that felt entirely insecure. When she raised these issues with the owner, their response was aggressive and intimidating, leaving her feeling unsafe and ultimately prompting her to leave.

However, the worst part was Vrbo’s complete lack of responsibility. For four days now, we’ve been chasing a refund through emails and live chat, only to be met with hollow promises, evasions, and a total failure to take ownership. Not one representative has followed through on what they said they'd do. Vrbo’s customer service is utterly appalling – they simply don’t care, no matter how legitimate the complaint.

For anyone considering booking with Vrbo, think twice. They allow property owners to misrepresent listings with impunity and abandon customers who raise valid issues. This experience has shown that Vrbo is unreliable, unsupportive, and frankly, not worth the risk. Take your business elsewhere if you want a safe, dependable booking platform.

Rædselsfuldt. På mit første forsøg blev boligen vist på en helt andet sted på kortet, mens boligen lå i et afsides og tvivlsomt kvarter. Jeg kom uanende til at booke igen, hvor jeg troede jeg reserverede en fuld refunderbar booking hos Expedia, men nu har fået at vide at 1) Vrbo står for bookingen, 2) Udlejeren skal bekræfte aflysningen og 3) Hvis udlejeren ikke gør det, skal jeg selv tage kontakt til dem. Der var ikke noget i vejen med deres kundeservice, men deres hænder er bundne. PAS PÅ når I reserverer, at I ikke kommer i kløerne på dem.

Had a nice stay at villa Celine in Maillane, France, but due to a glitch in my banking app making it difficult to send a bank transfer direct to the owner for a 500 euro security/damages deposit, the owner sent me a Vrbo payment to use instead. I thought nothing of it and made the payment.

After the stay the owner refunded the deposit less 75 euro in Vrbo fees.

It turned out that Vrbo see all payments via their links as a payment on the rental and automatically apply fees, all security deposits should go direct for the host to avoid Vrbo fees but this wasn’t explained at the time by the host.

Host went from being friendly to completely unhelpful when I queried it. Spoke to two different Vrbo support agents who said they understood the issue and promised I’d get the rest of my deposit refunded, and not to worry as it had been escalated.

I asked, since it was Vrbo who took the fees why they couldn’t just refund those direct to me, they just repeated that they’d ensure the host would pay it back to me. I assumed they’d refund the host, to allow them to pay it back.

After a week I received an email to say there’s nothing they can do and need to speak to the host. Which they knew I had done already. Complete waste of time.

Vrbo knowing the issue should refund the fees they took, but equally the host shouldn’t have shared the link to pay the deposit that way without advising me it would cost 75 euro, and shouldn’t be passing on their fees to me. why the charge was also 15% is also odd, as looking online their fees for owners are usually much lower.

Very disappointing experience, won’t be using or recommending Vrbo or the host again. Annoyingly I left a good review for the host immediately after the stay, which I can’t now update.

Vi fik ingen lejlighed i Istanbul, selvom pengene var betalt et par måneder før og flybiletter var købt.
Umuligt at få kontakt til Vrbo, kun med en robot der ikke var til nogen hjælp.
Vi var 4 personer der skulle have været afsted.

We had some guests who stayed in our house but never paid. Vrbo refused to take any responsibility and said it was our problem.
We assumed as home owners that we were insured by Vrbo but apparently there is no compensation or protection for home owners for people scamming them.
So think very hard before signing up your home to Vrbo.

I made a booking more than six months in advance, but the host cancelled it, claiming they double-booked and only realized three months before our arrival date. I suspect they may have realized they could charge a higher price. We're heading to New Zealand, a very expensive holiday destination, and booked early to avoid high prices. Now, all accommodations are fully booked, and Vrbo has been of no help. Their complaints team redirected me to another department, but I haven't received any response despite requesting a transcript and email confirmation. It's been 2 weeks, and I'm still waiting. I'd recommend avoiding Vrbo as there's no guarantee of getting accommodation, which causes unnecessary hassle and uncertainty.

I didn't get round to booking with them as the website experience is very misleading. The total price "including taxes and fees" on the property page is not accurate. When you go to checkout there will be other fees such as cleaning or management, which depending on the property can be in the hundreds of £/€. When you've spent time shortlisting properties based on a budget and to find out there's £200+ more to pay it leaves a bad taste. Plenty of other competitors to use who are up front about costs. VRBO is a cop out.

The host cancelled our booking and when I call to try and get my refund nobody picks up the phone! I have not had an online chat with VRBO, a phone conversation over two weeks ago when I was requested to send in all proof of payments etc. which I did. Two weeks later, I am on the phone with VRBO now, having given my case number, I am just listening to elevator music with the handler not having a clue what is going on. Quite disgraceful all round ... if you book, don't think you will have somewhere to stay!! and don't think getting your money back will be easy!! I will have to go to the credit card company to try and recover the funds. I would give them zero stars if that was an option.

Stay clear bunch of muppets

Tricky website, I am speaking about this as an owner. They booked on my property as a ghost for 26 days 6000$. It was suspicious at the beginning, I did not accept the request at first. I wrote to the Costumer Chat, there some Arab agents wrote me about the booking. They said it is fine and I should accept, anyway if the guest will not pay the booking is not availablem nothing to lose. They also shared the guest email address, which one was fake for sure, letters and numbers...C.mon it was visible for a kid too. How they share a private email, where we can make the booking without commission....Anyway they had manual accept the received booking and when I saw the booking came to me..like I should book and pay for my own property. I mentioned this discovery with print screens to them but they did not give much attention. Maybe just maybe it was a fraud and the agents was involved in it also.

Wilde een vakantiehuis in Spanje boeken, maar de boeking werd niet voltooid, dat gebeurde telkens zodra deze was goedgekeurd via de Creditcard app. Bleek dat het huis niet meer beschikbaar was. Daarna een andere huis geboekt, 20 min later geannuleerd door de eigenaar. Vervolgens geprobeerd om te kijken of een andere huis ook een onvoltooide boeking zou hebben, maar voordat ik werd doorverwezen naar de creditcard app, was deze al geboekt en niet meer annuleerbaar. De eigenaar wilde dit niet begrijpen en heeft €1710 ingehouden. Vrbo kan ook niks voor mij betekenen en gooit er zelfs nog kosten bij voor services boekingskosten etc. Eigenaar van het huis is alleen uit op geld en wilt niks begrijpen of meedenken. Dit huis heet “Behappyvilla” in Benissa. BOEK DIT HUIS DUS NOOIT! Vrbo app doet het ook niet, dus kan gaan review achterlaten voor de eigenaar. Verder willen ze niks tegemoetkomen of terugbetalen, en zijn ze slecht bereikbaar en zijn zeker niet oplossinggericht. Ze schuiven alles naar de eigenaar en de eigenaar weer naar Vrbo. Kortom; voorkom ellende en blijf weg van Vrbo en “Behappyvilla”!

I had a terrible experience with customer service from Vrbo. They didnt help me fairly when the host cancelled my reservation 2 days before arrival. They only told me to go find another room on their website. All listings at that time were expensive as it was 2 days away.

Wij hadden een huis gehuurd in riumar via VRBO eenmaal aangekomen komen we in een huis dat je beter kunt omschrijven als een schimmel huis alles was stuk of beschimmeld of werkte niet zwembad leek wel een vijver incl kikkers deurposten beschimmeld douchewater liep zo de slaapkamer in een groot drama ik hoop dat VRBO hier op reageert want wij hebben ook foto's gemaakt en die liegen er niet om mvg Fam Baas

Terrible, Booked 1.5 months in advance, host cancelled 36 hours before booking, support recommended another booking nowhere near the orginal and for double the price.

The first night of my booking was cancelled 3 days before I was due to arrive.
There was no Customer service the apartment owner and Vrbo just blamed each other for the mistake.

DO NOT TRUST THEM

Booked an apartment through Vrbo. No check in details were provided from the host despite repeated attempts to contact them. On the day of check in even Vrbo could not get hold of the 'host' so it must have been a fake listing. Had to find alternative accommodation at no notice. Vrbo did refund my original booking but they are legally obliged to pay for alternative accommodation when cancelled at such short notice. I sent them all the receipts & evidence they requested but during this process they closed the email correspondence address so it was impossible to resolve. Follow up phone calls were worse than useless. Such a painful and time consuming experience. To cap it all, I got an email a few months after this thanking me for submitting a review - which i did not write. So they are now faking reviews for imaginary apartments too. AVOID!