Vrbo Arvostelua 259

As an owner VRBO is the worst company to deal with , customer service is shocking. They have changed policies in my account to suit themselves or to showcase themselves looking good. For example I had a policy on this website that clearly stated 30-60 days full refund and 15-30 50% refund but they have sent all guests a contract showing 14 days full refund , we only learned this recently when a guest wanted to cancel 14 days fire their arrival during peak season. We rely entirely on peak season bookings. They have changed numerous things on our contract, each time dealing with a call centre in India. So terrible and after years with them I will not be renewing our advert.

Booked an apartment for a work conference, all confirmed on the Vrbo app. When I had not had arrival instructions 48 hours prior to check in I contacted the host who said there's an issue with Vrbo calendar not syncing so he was double booked and cancelled my booking. Rang Vrbo, offered £90 discount on a new booking so booked a new one. No arrival info 24 hours before so rang Vrbo and same issue so cancelled. I'm now pursuing compensation so I can book a hotel directly for tomorrow, and phone calls get cut off, emails go unanswered. Avoid at all costs!

If I could give 0 stars I would. Contacted customer service as an owner with an issue with my subscription. Was told that someone would contact me within 24 hours. 4 days later and a follow up phone call from me, still no one has contacted me

As a host, team is very difficult to work with, or simply incompetent.

Depuis 32 jours je réclame le paiement écrit par VRBO ABRITEL de la location de ma maison: il manque 675.68 euros:
le service SAV semble en vacances prolongées:
Depuis 16 jours, pas de nouvelle = service client VRBO absent..
depuis 25 jours une personne m'a téléphoné, mais pas de versement complémentaire
depuis 32 jours toujours pas payée en intégralité de ma location:
séjour HA-JZP5CC du gite 1684601, je devais recevoir 2922.54 euros, le client a bien payé 3334 euros. Je n ai reçu que 2246.86 , j'attends les 675.68 euros qui me sont due et écrite. VRBO-ABRITEL ne respecte pas leurs engagements financiers écrits, tandis que je respecte les miens: le séjour a bien eut lieu.

I wish I had read these reviews before using VRBO. I booked a room and it was $207.
All went well and then later the money advertised was in USD and then converted and charged in AUD. Which I think is a rip off because it was nowhere mentioned or made clear about this. And there is no way of contacting them. So if u want ro save your money and stress for any after sales issue, try to book directly with hotel, I think they would be better in helping.

Your booking at a glance
Hotel Quest Campbelltown
Reference 5025095
Name XXXXXXXX
Check-in dateWednesday, 23 April 2025
Check-out dateThursday, 24 April 2025
Room type: Three Bedroom Apartment
Extras
Guests : 3 adults, 2 children

¡Cuidado! ¡Estafa!
No recomendable si quieres asegurar tu estancia y no verte en la calle.
Hice reserva en Vrbo con bastante antelación, concretamente el alojamiento llamado "Toledo Ciudad de las Tres Culturas DESAYUNO INCLUIDO" ya que viajaba en puente y una zona con mucha demanda turística y obtuve confirmación inmediata con el oportuno cobro. Para asegurarme que todo procedía (ya que había leído muy malas opiniones), mandé un mensaje al propietario (J Manu) que también me confirma fechas y me comunica que el día anterior a la entrada me enviaría indicaciones. Así que me relajo...
Antes del segundo pago según calendario de Vrbo, el propietario me envía un mensaje y me exige cobro anticipado e inmediatamente ¡me cambia la fecha de la estancia! Aún así sigue insistiendo en que proceda el adelantar mi segundo pago.
Me quedé sin alojamiento a tan solo 2 días de la fecha de entrada. Vrbo permite que el propietario cambie o cancele con plena libertad cuando le dé la gana, algo que suele ocurrir ya que los precios oscilan y en el momento que pueden alquilar más caro, no dudan en hacerlo sin escrúpulos.
La atención de Vrbo otra odisea. A pesar de que me dieron la razón, tuve que hacer muchas llamadas para que me cancelaran, ya que en ese momento era "no reembolsable" y como mucho me ofrecían otras alternativas de alojamiento disponibles (por supuesto mucho más caras y lejos ya que a esas alturas ya todo estaba agotado o inflado de precio). Aunque finalmente me cancelaron, me quedé sin alternativas. Esto es muy grave, en ese momento sabes que o duermes en la calle o te gastas 4 veces más de lo que tenías en tu presupuesto.

If you list your property on Vrbo or are thinking about it - Don’t! Vrbo renters destroyed my home! THEN, to make matters worse, Vrbo took back the 6-week rental payment & security deposit and offered little compensation for $10k+ in damages. When I asked Vrbo how they prevent fraud, they said they check that the booking name matches the credit card. COMPLETE LIE! After the tenant left, I received a « Rate your guest » email and the name was totally different. When I called Vrbo back, they said « Well, it could be a family member. » So essentially, they don’t do any checks and expose all owners to these dangerous & costly risks. If there is any problem, it falls 100% on the owner. Vrbo doesn’t give a damn about you. All they care about is getting their commission. STAY AWAY!

Wow!! Always been an Airbnb customer so decided to try Vrbo. No no no no. Booked our first stay and didnt like that I was charged the full amount up front. Tried to reach the owner about just accepting a deposit, and never heard back so I canceled. Found a new place and asked questions about parking. Once they responded, I had to go to work so tried to book the next day and it showed booked but yet also showed I needed to book more days. Which is it? Lastly, booked another place and was denied because they said they booked out their rental yesterday and forgot to update their listing. Definitely a shady business and looks like 200+ others on this site agree with me. Done with VRBO!

Buyer beware! VRBO rating = Zero! Zero regarding Customer Satisfaction, Honesty, and Integrity. All the necessary items that customers expect. Please refer to previous reviews and the "copy and pasted" responses received from VRBO. This is similar to what has occurred with any other communications with VRBO.

we have just taken an Air B&B with Vrbo, the property was advertised as a beautiful and comfortable 2 bedroom town house in Dona Pepa, Quesada, when we arrived we found it far from the property described, the kitchen is in an appalling state, the oven hob was dirty,as was the oven, the microwave was dirty and rusty, the general cleanliness of the kitchen cabinets and draws had not been cleaned for some time,we found the iron was in an unusable condition, the ironing board was totally broken, the bedding in the main bedroom was ill fitting on the bed making it cold and uncomfortable to sleep in,all in all a very poorly presented property,after contacting Vrbo about this, our complaint was ignored, The Vrbo company all clearly not taking due dillegence on who is post there properties on there website

Som udlejer er det UMULIGT at komme i kontakt med kundeservice.............................................

Te confirman una reserva y te la anulan a la semana sin problemas. Me gustaría saber que entiende esta gente por “reserva confirmada”.
Si el inquilino anula una reserva unilateralmente pierde su dinero. Pero ellos te anulan una reserva confirmada cuando quieren y búscate la vida

I would like state that I will never rent a property from VRBO, their advertising is racially discriminatory, no Caucasian renters in sight

Had the worst experience in a VRBO to date. Previously, we've used VRBO for a variety of stays throughout the US and Ireland. This recent stay at a property in New Smyrna Beach, FL was such a poor experience, we are going to significantly reduce our use of VRBO, if we ever use it again at all.
To make a long, tedious story short, the property was not as described. When attempting to discuss issues with the host, we were treated poorly (rudely, insulted) so we chose to not leave a review. The host then lied about us saying that we'd left the place dirty, had broken house rules and would not communicate. We have evidence to show those are falsehoods, but VRBO is not concerned with helping us resolve this issue.
So, we're warning anyone who cares to read this, be VERY wary of using VRBO. Very wary.

worst website I booked a Hotel ever.
As I arrived at the Hotel, no reservation. I contacted Vrbo, were Hotel was booked and my credir card was charged, but all I received after many and different ways of tryinf to contact them, was an KI answer saying " contact the hotel", The Hotel said, there isno booking and no room available and they did not charge my credit card. My bank said, it was a secured and non refundable acction. My money was lost and I had no reservation. Never book here on Vrbo something else again!

used to be great of late horrible, hidden fees no service and absolutely crazy owners. I will never use this service again.

Huis geboekt en waarborg betaald na bevestiging van VRBO. 4dagen later bericht van VRBO : het aangeboden huis is nep. Ondertussen wel 250€ kwijt. Door hun gebrek aan controle om fraude op te sporen zijn wij gedupeerd. VRBO wil niet tussenkomen en is absoluut niet betrouwbaar. Nooit boeken bij deze organisatie!

I am a host, and most recently was attempting to change my billing from 'subscription' to 'pay by booking' on 2 of my properties. The subscription is now $699 per year for each listing. VRBO has produced less and less over the many years we have been listed, so we elected to drop out of the subscription plan for the pay by booking option. VRBO had charged my card for both listings ($699 X 2) well before the expiration dates, and I notified had them of my desire to switch plans. VRBO said they would make a refund. That was a month ago. I have called numerous times, getting 'customer service' which is a joke now. They cannot directly contact their 'billing' and they will not provide a contact. Unbelievable. The last 'customer rep' asked that I provide her with my bank acct info !!! I would say its laughable, if they didn't have $1400 of my money !! The issue remains unresolved. VRBO customer service told me to contact my card company because thry were unable to provide me with verifiable info regarding the refund. VRBO custmoer service must be a bunch of idiots... certainIy they must realize that I can view card activity on line, and can see where the refund has not posted, nor is it pending.
VRBO is NOT like it used to be since they have merged. I am a 'premier' host, which previously entitled hosts to premier 'service' ....but that means nothing now. Consumers beware.

2025 ONGOING VRBO FAILURES:

Failed programming and communication at Vrbo AGAIN
The latest in 2025 is their not posting over half my reviews for 2025 and randomly sequencing reviews they did post for example putting 2023 reviews before 2025 reviews.

It took many emails with smug incompetents and patience to get the missing 5-star reviews restored. TOO BAD I DIDN'T NOTICE EARLIER.

Be AWARE: Their little messaging boxes are programmed to sweep away any message you've just sent to a guest, to be restored later at their convenience, so I try to remember to copy and save to another location so I can keep track of what I have promised, etc.

It's really too bad that they have not hired highly intelligent systems thinkers with sound judgment to run the Vrbo and Airbnb rental platforms and that -- despite the obscene amounts of money flowing to them -- as a result they continue to fail to provide top quality communication services.

BTW, Vrbo only accepts "landscape" orientation for photos, so just forget about posting an energizing VERTICAL "portrait" oriented photo of an arresting entry, an interior chimney, uplifting views through cathedral windows. It all has to be presented as flat -- horizontal.

And their system has no workaround to get moody or dark for any reason top quality INFORMATIVE photos posted to, for example, suggest relaxation with a guitar by a fireplace or an exterior PHOTO in a Dark Sky Zone designated place.

________

2024 FOLLOWS

Vrbo failed to forward an inquiry to my email, and this cost me several hundred dollars in the last 60 hours. The Customer Service rep I got on the phone said she would forward the problem to technical support, and they would follow up by email. But to reach this point took 40 minutes including a "silent 3-5 minute hold" that ran over 5 minutes and had -- same as always -- music blasting. I would have liked to have spoken with someone who would IMMEDIATELY FORWARD THE PROBLEM TO THEIR DIGITAL EXPERTS. It felt like "teach English as a Second Language" to the rep and pay her to learn English on the job, paid by my Vrbo ANNUAL FEE plus a percent of every booking.

The email I received the next day supposedly from "technical support" asked me to send a screenshot of "the email." Of course there was no email for a screenshot. The whole point of my call was that although I have been set up for years to receive Vrbo and Airbnb inquiries in my email, an important guest inquiry was not relayed. The "tech expert" lamely suggested that I submit a new email address and/or that I "refresh" my current one -- one that Vrbo successfully weekly forwards to -- following 8 years of Vrbo forwarding to it. I explained that their programmers may have created a new navigation path for reservation requests asking instant "approval" by a Host, likely connected to their NEW requirement of a ONE HOUR RESPONSE TIME BY HOSTS TO SOME INQUIRIES.

The next day, I was awakened by a phone call at 11:30 pm from Vrbo apologizing and "wanting to make it right" -- by yet another no-solutions rep calling me close to midnight? Unreal.

Vrbo's dashboard (only slightly less junked up than last year) alerts me to "unread messages" when all have been read, some with a confirmed reservation. Their calendar updates offer Book or Block to complete a change but no Delete option where expected. The One Key launch often blocked entry to my listing over several months. Cancelling Vrbo reservations with refunds after Helene was tedious because their policies lacked clarity, while refunds were a breeze on Airbnb. It is widely reported that over half of Vrbo employees get paid over $127,000. And still their CS is not serving me well when one of their programming bugs causes a problem.