The CDA Group Ltd. Reviews 6,259

Very Happy.The Engineer that called was very punctual, efficient and friendly. Considerate with our property. Our case handler was very polite and very quick to organise The help we needed. Only s... See more

Contacted CDA Ltd vias Customer Service who logged & handled my query with expertise & sent out an engineener the following day. The engineer that came to fix the fault with my oven made me feel rela... See more

After a complete mess up with an appointment, rude staff and a long waiting time due to unsuitable dates given to fix my oven . Eventually a lovely engineer came who was friendly, comical and knowled... See more

Received my cda Florence meadow fridge freezer today. First time ever I've been so pleased with a kitchen appliance. It's beautiful. So stylish, well made, huge capacity, even has a wine rack. Cann... See more

After going to citizens advice I ended up taking my complaint to the finance company. I was contacted by coda who sent an engineer out to look at the problem. I was told there is nothing wrong with th... See more

I cannot fault the customer service I received from Harry and Nicola . I had always had a problem with the filter on my extractor since I had my new kitchen fitted years ago. On trying to obtain a ne... See more

Aaron came to fix our extractor fan motor. Problems disassembling meant our job took much longer than anticipated but Aaron stayed the extra time and made sure everything was 100% correct. Very poli... See more

Moved into a new house and had a problem with the freezer installed by previous owners. I was concerned that the warranty wouldn’t be honoured but they did without concern. Telephone agent was excelle... See more

Graham was great, he diagnosed the issue and ordered parts in. Once they arrived, he came back fixed the issue. Lovely guy and answered all my questions. Communication was great, CDA kept me i... See more

Had a minor fault with the clock display on our CDA Oven. Logged the call with the help desk, they arranged for the repair to be carried out within days, the engineer kept us informed of his eta at al... See more

Reported a fault on a timer click. CDA warranty team ordered the part, sent it to us and booked the engineer. Our engineer arrived on time, explained what he needed to do to replace the part. He was v... See more

We have a CDA microwave oven we have owned for 6 years. Lately the appliance stopped working last November 2025. CDA were called and they appointed an engineer. We paid £155 for the repair It... See more

Very pleased with the repair Engineer very pleasant and got the job done quickly I mentioned the digital clock on my CDA microwave oven was not displaying correctly part of digits missing Very... See more

I called CDA and spoke to a very professional and helpful lady called Chevil Dior. I explained the problem with our built in oven and she listened, logged and passed onto, to their Engineer Team and w... See more

Kevin Arrived on time , Found the live brown wire broken as suspected. Did not need the wiring loom ! The previous guy you sent when Kevin was away on his holiday’s could have mended the broken wire... See more

Took 11days for an engineer to come look at the fault who then turned up without the new part despite knowing the fault? Meanwhile we have no washer dryer for over 2 weeks now. No communication or up... See more

My complaint about the performance of my hob has not been dealt with in a satisfactory way. The hob was installed in November 2025 and there are marks showing UNDERNEATH the glass and therefore cannot... See more

I had a new kitchen fitted in Feb 25, our CDA Microwave digital screen started failing last week, I called them, described the problem within 5 days a spare part was dispatched to my home address and... See more

Hob arrived with faulty parts. Incorrect replacements were sent twice despite sending photos and the model code. I am still awaiting the correct parts. In defence of the person dealing with my complai... See more

We have near enough 2 months without a machine during winter of all seasons while CDA put parts on order They came yesterday and were fitted to day !! However !! The PCB (control board ) fitted do... See more

Length of time from dishwasher malfunction to engineer ‘s first visit , not able to complete needed more electrical parts ! Same Engineer’s final visit after parts delivered excellent . Machine only... See more

Terrible Product & Even Worse Service! I bought a CDA kitchen hood that broke down within just one month. Their technician struggled to remove it, claimed my whole kitchen unit had to come out,... See more

Defective hob - either by design or fault but you can't turn up or down when cooking! Sent someone out to replace parts but not made any difference. We Repair that CDA use are hopeless, my hob has now... See more

Don’t bother registering your warranty. I bought a dishwasher that started leaking within the first few months. It was supposedly “fixed,” but a few months later the same fault returned. When the... See more

HVG620 & HV6720 oven job gas. How has this design been allowed. I installed some time ago but only started using late 2024. This is a very dangerous design, a medium or higher sized saucepan does not... See more

Due to packaging damage in your factory there is a 3 inch scratch down the centre of the stainless steel chimney of my cooker hood. Numerous emails plus time-consuming phone calls to Customer Services... See more

5yr Warranty on a wine chiller worthless due to no parts. After long delays an agreed amount was paid for a direct new replacement. Turned up with no fitting and old appliance not taken away! Tried to... See more

Very poor Couldn’t complete payment via website Had to transfer money after email exchange Paid for next day delivery Item only arriving a week later causing me to miss a deadline N... See more

Had 2 new intergrated fridge freezers fitted 2nd week in December, went in freezer boxing day and both freezers defrosted losing all in it,after 2 different engineers visit, 2nd one lasting unde... See more

Awful Company. Booked a repair for my CDA cooker hood. Engineer turned up without parts , made no attempt to look inside or repair unit and said he would need a second person and will order a replacem... See more

Very poor service the new PCB didn't resolve the issue of a rogue chip with the coffee maker locking into one delivery method! Then no call to follow up after fitting the new PCB! After pushing for a... See more

Faulty CDA wine cooler. Two engineers have been out and the issue still isn’t fixed. Customer service is incredibly hard to reach, and we were required to pay for the repair upfront before any work... See more

Our kitchen extractor hood stopped working so we booked an engineer visit. He came out and said he couldn’t do anything unless the unit was taken down from the ceiling already. Once we arrange... See more

Like other reviews, customer services call wait times are painfully long, engineer didn’t turn up within the 7am-1pm time window, no updates at all, no way of contacting the company as you’re stuck on... See more

Promptness if customer service to replace oven door which was under guarantee However replacement had a broken clip. However engineer Alan was amazing. Because I had the old door bits he could use... See more

Poor communication for CDA customer help line .Received an email asking for payment but no explanation given for what we would received for that payment.Had to send a second email asking for details.A... See more

Their products are not value for money. Save and buy a better brand. I bought a hob, microwave and fridge freezer, spend just over a grand on the three appliances. Needless to say in less than three y... See more

Absolutely shocking product. Dishwashers that is. Ive had countless engineers out to fix the first model countless times. All F fault codes, parts being replace cabinets getting damaged cos its a buil... See more

My first appointment was cancelled without any notification, resulting in a wasted day. On the second attempt, the engineer arrived without the required part, even though this was the third time the... See more

Lead time for a reported problem on a newly installed appliance was 12 days . Engineer had no experience on the induction job . Suggested I kept the cutlery draw open when I used the hob so it didn’t... See more

CDA kept me informed all the way through the the process. The engineer visited checked the problem within 48 hours I received email advising there was a fault on my fridge freezer and then I received... See more