Discountdressshop Reviews 179

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Beautiful Dresses Delivered Quickly! After spending hours searching for a particular-fitting dress at endless websites, my heart sank when I found out the other companies required up to 4 weeks to MAK... See more

Company replied

Rated 5 out of 5 stars

Given my personal situation Discount dressshop was very accommodating and helpful. Quick to deal with every question I had and was always easy to get ahold of. I truly thank Jeremy for all his h... See more

Company replied

Rated 1 out of 5 stars

Wouldn't give it a one star if I had that option!!! Terrible experience even with a Rep walking me through measurements supposedly. First dress that was for grandsons wedding was flimsy , ill fittin... See more

Company replied

Rated 5 out of 5 stars

My dress looked exactly like the picture. As sizes can vary, especially when determining S, M, or L, I highly recommend using the sizing chart available on the web site. I compared my measurements t... See more

Company replied

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Company details

  1. Formal Wear Store
  2. Clothing Store
  3. Dress Store
  4. Women's Clothing Store

About Discountdressshop

Written by the company

DiscountDressShop.com

• Fanatical customer service!

We're NUTS about our customers and we'll do anything to keep you happy. We're always here at [email protected] or at 714-982-7352.

• AMAZING Low Prices!

Gone are the days of paying crazy prices at the local store. DiscountDressShop.com negotiates great deals with our suppliers, and pass these savings on to you!

About DiscountDressShop.com

DiscountDressShop.com was founded in 2009 in La Habra, California on that the idea that good deals and great customer service is what we are about.

Shop prom dresses, formal dresses, mother of the bride/groom gowns at DiscountDressShop.com. Find homecoming, cocktail dresses, bridesmaids gowns, graduation dresses, military ball, quinceanera's, plus-size formal and inexpensive prom dresses that will be delivered right to your door with fast shipping from California!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

179 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Everything’s amazing🫶🏻

I am extremely satisfied with the quality of the dress, it is exactly as in the pictures. Also, the staff was very professional and helpful. Throughout the whole process I knew what was going on with my package. And I LOVE my dress💗

29 October 2025
Rated 3 out of 5 stars

In stock or out of stock?? Please confirm, thank you!

The only concern I have is that your inventory status on your site wasn't accurate. So, it was suggested less appealing item. Like to focus on the over stock inventory. from my first time experience. I can't recommend your establishment because of my mishap with my order. Only, thing that was right is the delivery date on my order. That's why i rated you 3 stars.

8 October 2025
Rated 5 out of 5 stars

Great Experience!

Great Experience!

I used this site to purchase a gown for my daughter's cotillion. Customer service was extremely responsive and helpful. The gown was delivered right on time. The representative was also very up front about the return policy which helped me avoid making an unnecessary purchase. With all of the fraud happening online, it was refreshing to purchase from a reputable company. The dress is gorgeous! I would definitely use this site again.

16 October 2025
Rated 3 out of 5 stars

Very good customer service

They have great customer service, i was just not to happy with not getting my full refund when i returned it the second day after receiving because of the size. But overall when you call customer service they answer right away.

18 August 2025
Rated 5 out of 5 stars

Excellent

The dress i chose wasn't in stock. They didn't have the color i wanted. But I was able to get another dress in time for my mother funeral. Thanks you , Jeremy!

18 August 2025
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Reply from Discountdressshop

Thank you for your kind words during such a difficult time. We’re truly sorry we didn’t have your original choice available, but we’re grateful we could help you find another dress in time. Jeremy will be touched to hear your appreciation. Our heartfelt condolences go out to you and your family.

Rated 5 out of 5 stars

Very Pleased

I really enjoyed my selection of suits
And my representative was Jeremy who was very efficient

3 July 2025
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Reply from Discountdressshop

Thank you, Ivory, for choosing our company for your outfit set needs. We appreciate you as a repeat customer and look forward to helping you out in the future. (PS: thank you for the compliment)

Rated 1 out of 5 stars

I purchased my weeding dress from them…

I purchased my weeding dress from them but the dress came with a stain on the inside breast area. When I reached out to them letting them know that the dress had a stain and was way too small. They said that they do not offer returns on wedding dresses even if there is issue with it. You can only return something if you reach out to them within 24 hours of of the delivery. I think they do that because they know that by the time people try it on it would be too late to return. We were so upset at the time and the guy ended up making an exception and sending another dress that was larger so that was very nice but I just don't think that the policies that they do are in the favor of the customer.

And their sizes run extremely small. You need to definitely make sure you check the measurements before ordering because your order will be final.

30 May 2025
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Reply from Discountdressshop

Thank you for taking the time to share your experience. We’re truly sorry for the frustration you encountered with your dress order and appreciate you bringing this to our attention.

Our return policy does state that wedding gowns are final sale due to their special occasion nature, but we do allow for exceptions if an issue is reported within 24 hours of delivery. This policy is in place to ensure prompt resolution in the rare event that an item arrives damaged or incorrect, and we do our best to make accommodations when possible.

We’re glad we were able to resolve the situation by sending you a replacement dress in a larger size, and we’re happy to hear you appreciated that gesture. Regarding sizing, we agree it’s extremely important to review the measurement chart carefully before ordering, as formal wear sizing can vary significantly from everyday clothing.

We value your feedback and will continue working to improve both our service and communication around our policies. Thank you again, and we wish you all the best.

Rated 4 out of 5 stars

Loved the suit

Loved the suit! However, the shell runs small. Will purchase another one soon.

7 May 2025
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Reply from Discountdressshop

Thank you, Elaine for your feedback on the women's suit (5532) you ordered from us. We appreciate repeat customers as yourself and look forward to providing you another beautiful outfit set in the future.

Rated 5 out of 5 stars

Amazing prices

Very good quality

23 April 2025
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Reply from Discountdressshop

Thank you, Carmen for sharing your experience with our company and that the dress you were happy with the quality of the dress you received! Come visit us again soon!

Rated 5 out of 5 stars

Amazing customer service!

I originally placed my order on TikTok. The seller contacted me immediately to let me know it was on back order which was totally fine. TikTok cancelled my order anyway. I contacted discountdresses and they sent me to their website to place the order so it wouldn’t get cancelled again, unfortunately my refund from TikTok took too long and the dress was out of stock once I went to order on their website. They added it back to the website immediately for me so I could order. It came right when they said it would and the dress is GORGEOUS. Highly recommend

22 April 2025
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Reply from Discountdressshop

Thank you, DeAnna, for taking a moment to share your experience with us. So glad you were able to get the dress you wanted and that we were able to help you out! Always here for you!

Rated 5 out of 5 stars

Wonderful service.....

Delivery was prompt as stated. I typically do not order clothes online, but the size was perfect as stated. Material was quality and I got so many compliments on it. I would definitely order from this company again without hesitation.

28 April 2025
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Reply from Discountdressshop

Thank you, Lorrie, for taking a moment to share your experience with us. Blessed to hear that the size was perfect for you, the material met your expectations and that you received so many compliments on a dress you ordered from us! We hope you come visit us again for your dress needs.

Rated 5 out of 5 stars

Perfect transaction from start to finish

I ordered a dress it came very fast. Jeremy is great, I was able to call and he answered all my questions and provided me with EXCELLENT customer service. I will purchase from Discount Dress Shop again!

29 April 2025
Unprompted review
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Reply from Discountdressshop

Thank you, Solmarie, for the "shout out"! You have been extremely generous with your kind words in another review, which it has been my pleasure to help you. Look forward to helping you again in the future!

Rated 5 out of 5 stars

Beautiful dresses

4 February 2025
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Reply from Discountdressshop

Thank you, Gilney, for your short, but sweet review on the two formal dresses you ordered from us. Hope you come back and visit us again soon.

Rated 5 out of 5 stars

Beautiful Dress!

4 March 2025
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Reply from Discountdressshop

Thank you, Candice, for your short but complimentary review on the formal dress you ordered from us. Come visit us again soon!

Rated 5 out of 5 stars

Dress Express

Found the dress we wanted at a significantly lower price than instore. It was delivered internationally in 5 business days (as promised). Very happy with the service.

7 January 2025
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Reply from Discountdressshop

Thank you, Georgia, for trusting us all the way from the Outback! We appreciate our international customers and are happy to hear you found a great deal through us and that you were happy with our service. Please visit us again soon!

Rated 5 out of 5 stars

Great

Great. Ordered on Friday Evening (in Europe), received on Monday. Awesome!

23 November 2024
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Reply from Discountdressshop

Thank you, Mela, for placing your trust in us all the way from Europe. We are a US company, and we always appreciate international customers! Please visit us again soon!

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