Outstanding service from Easyframe, the framing design tool on their website works so well—was the only framing service I could find that offers this. Helps so much to have a visual representation of... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I've used Easy frame for several frames over the past year and felt I really should leave a review. Every order I've place has been delivered quickly, always excellent quality, accurate measurements a... See more
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Wanted to duplicate another frame we had, mailed easyframe, Rob provided link to layout. Used layout tool to finalise our layout 4 apertures and dimensions replicated exactly what we wanted. Frame arr... See more
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Really impressed: simple, no-frills interface which allows you to custom design the frame you want to your exact measurements with/without mount, etc. So straightforward when wanting to get multi... See more
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Fantastic service. Can’t speak highly enough of Nick at Easyframe. Patient, professional and prompt service with a bespoke framing job for 10inch vinyls. Good quality frames and mounts that are well... See more
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I am in the process of re-framing my Mother's embroideries that she has made over the past few decades. As the measurements of her pictures are not standard, it has been invaluable to be able to order... See more
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Great first transaction I wish I'd discovered easyframe before as it made the process of buying a custom frame so much less daunting than I expected. I was amazed by the amount of choice with fra... See more
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What a brilliant company! Ordered Sunday evening and arrived Wednesday morning. There is a good choice of frames and mounts. I feature I particularly like is how you can uploaded a photo of your work... See more
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Came across Easy Frame by chance! Was searching for a frame suitable for a medal display and Easy Frame popped up! Gave me more options than other suppliers at a competitive price! Got exactly what... See more
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I ordered two large bespoke size frames. They arrived very quickly, very well packed. Competitor sites had offered me the precise same spec product at more than twice the price, so I thought I was... See more
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Amazingly easy to order - Easyframe’s website allows you to upload a photo of your painting to see how it will look in a frame. The frames are made to very precise measurements. There are videos to ex... See more
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Mount arrived and was bent, due to the packaging having been bent despite warning notices stuck on the outside. Clearly the fault of the delivery company rather than Easyframe. Contacted Easyframe s... See more
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Fast delivery despite Christmas/New Year Holidays. Ordered 31 Dec, delivered 8 Jan. and it is perfect! If you need a custom sized picture frame - look no further than EasyFrame!
Company replied
I'm very pleased with the frame for my embroidery that I ordered from easyframe.co.uk. I loved the quality of the materials and the craftsmanship. The website is very convenient for making a choic... See more
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I’ve been using Easyframe for about 6 years and they offer a reliable and quick service. The materials seem good quality and the frames last a good while without sagging or warping. I enjoy the proces... See more
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I would give this company more stars if I could. I have used them for several picture mounts, the service is excellent, the quality is excellent, well packed item, the website is very simple to... See more
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Two orders placed so far, one for a border which was dispatched quickly, well packaged and excellent quality. Second was for two frames and an additional border, again dispatched quickly, well pack... See more
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The experience was fast, efficient and accurate. My parcel arrived 3 days after ordering and I was so excited to open it. I had restored 2 Victorian seascape oil paintings and the frames that I chose... See more
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I work as an artist and was finding it extremely difficult to get a mount with a particular inner mount size. I came across the easyframe website and used their simple to use tool to get the exa... See more
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Everything was right about buying this frame. The pricing and options were clear on the web site, including exact and very clear information on measurements, including the card mount. The comms were... See more
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Love these frames that are made quickly and brilliantly. The website is really user friendly and the instructions easy in terms of what you have to measure and the frames choices that you can make. I... See more
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Easyframe are probably the most customer focused supplier I've dealt with for some time. They are a communicative company that want to ensure you get the product you need for your project. After a... See more
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I would highly recommend purchasing elsewhere. Product is not worth the money. It comes with perspex and not glass. The perspex is also scratched (no protective layer on the perspex). They also staple... See more
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Perfect! Ordered 4 frames with everything added, also a mount and 2 extra pieces of acrylic for other projects. Ordered on the Wednesday and i had it all delivered that Friday! unbelievable tur... See more
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Great all rounder! Website easy to navigate and makes it very easy to visualise what you are creating. I messed up my measurements a bit so Kerry contacted me the very next morning. We spoke on the ph... See more
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Absolute trash product. They don’t send everything you need and there’s nothing easy about securing a canvas into the frame. When you flag the issues with the product, they tell you to hunt down som... See more
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Second time we have ordered from Easyframe. Our experience was exactly the same as the first time. Great communication, fast delivery, quality product, competitive price. Excellent website which... See more
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My order was processed quickly, I was kept updated on every step of the process and it was delivered extremely fast and very well packaged with the mounts being of excellent quality. No issues at all... See more
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Ordered a Large ( 30 inch by 15 inch ) made to measure Frame which arrived safely today . Excellent packaging !!!! The Frame is Excellent Love it !!!!! Quality product and very Solid Very quic... See more
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Ive used easy frames for a number of orders now and each time they have been brilliant , quick delivery by DHL in very good packaging which ensures your frames arrive in perfect condition. The choice... See more
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Bought a frame and mount... the mount was incorrectly sized as evidenced by photos and a video. Communications with the customer service team were abrupt and ultimately did not lead to a resolution. W... See more
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I had an issue with my order but customer service responded incredibly quickly and sorted everything out for me. It's great if everything runs smoothly, but I'm always extra impressed if a company han... See more
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I love love love, Easyframes. I've used them a few times now, and I'm never disappointed. Great, easy to use website, plenty of choice, and lots of add-on options so you can get just what you need. Fa... See more
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Good quality, affordable and prompt delivery. Measuring for mount a bit fiddly as automatically adds mm to ensure overlap of picture and I didn't want pic in exact middle of frame. Would prefer exact... See more
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I have been using Easyframe for a number of years now. I regularly buy the canvas floating frames in various colours. They are fab quality, lovely range of colours and a great price. Always accurately... See more
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I have been using this company for over 8 years, and they never disappoint. I primarily order custom picture mounts and the delivery (although it's perhaps not the cheapest around) is always very spee... See more
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I ordered 4 frames for my son's graduation photos. Every aspect of the order was fulfilled to perfection - the frame and mounts are nicely made, it was all packaged well and delivered within 4 days. V... See more
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Wow what a brilliant company to deal with! 💯 happy! 🙂 From first checking their website, going through to choosing my picture frames, then the well packaged delivery. Everything was spot on, I'... See more
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Very pleased with the frame, mount and delivery, exactly what I wanted. Ordering through the website was straightforward and easy as sizes are automatically calculated from the dimensions you give of... See more
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Just received my custom-made picture frame with mount from EasyFrame, and it’s absolutely perfect for my pastel painting. Really impressed with the speed of delivery and the quality of the craftsmansh... See more
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Company details
Written by the company
The UK's leading supplier of quality wood and aluminium picture frames. Easyframe - for all your picture framing requirements. Visit us online for our custom picture framing service. Based in Bedford, England.
Contact info
5 Railton Road, MK42 7PN, Bedford, United Kingdom
- 01234856501
- [email protected]
- easyframe.co.uk
4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Custom size mount
I ordered a custom size mount for a picture. When it arrived it had been damaged by the delivery firm. I immediately contacted Easyframe sending a picture of the damage and received a reply within an hour and confirmation that they had set up for a replacement which I received with no problems. Both parcels had been packaged very well but the first one had been bent even though Easyframe had placed a large sticker on it says do not bend or crush. Overall the service I received was fantastic and the quality of goods ordered was excellent. I will definitely use Easyframe again
10 February 2026
Unprompted review
Reply from Easyframe
Hi Stephen,
Thank you so much for taking the time to leave such a detailed review — it’s genuinely appreciated 🙌
We were gutted to see the first mount had been bent in transit, especially as we take a lot of care with our packaging (and those very clear “Do Not Bend” stickers!). Unfortunately, once it leaves us it’s in the hands of the courier, but I’m really pleased we were able to sort a replacement for you quickly and without any hassle.
Customer service is a big thing for us at EasyFrame, so hearing that you were happy with both the quality and the way we handled it means a lot.
Thanks again for your support Stephen — we look forward to helping you with your next project 👍
Nick
EasyFrame
Perfect inset frames for special oil painting
Fantastic company- easy to navigate, lots of helpful information so you know what to choose and very good quality product. I was given two lovely oil paintings on thin canvas boards and had no idea how to frame them but wanted something to make them look special. It only took me a few minutes on the EasyFrame website to find something I liked and that I was sure would be right for the style of painting. Perfect results and very happy with how they look.
16 January 2026
Unprompted review
Reply from Easyframe
Hi Jo,
What a lovely review — thank you so much 😊
We’re so pleased to hear you found the website easy to navigate and that the guidance helped you feel confident choosing the right option. Thin canvas boards can sometimes leave people wondering what to do with them, so it’s brilliant to know you found something that really suited the style of the paintings.
Inset frames can make such a difference, especially with oil work — giving it that gallery-style finish and making it feel that bit more special.
We’re absolutely delighted you’re happy with the final result. Thank you again for your kind words and for choosing EasyFrame — we’d love to help again anytime 👍
Nick
EasyFrame
Excellent service
Excellent service. Reasonable prices, well packed and delivered on time. Will definitely use again.
4 February 2026
Unprompted review
Reply from Easyframe
Hi Lesley,
Thank you so much for your kind words 😊
We’re really pleased you were happy with the service, pricing and delivery — that’s exactly what we strive for.
We truly appreciate your support and look forward to helping you again in the future.
Nick
EasyFrame
Outstanding service from Easyframe
Outstanding service from Easyframe, the framing design tool on their website works so well—was the only framing service I could find that offers this. Helps so much to have a visual representation of the options you can choose from and how they look together. Fast production and dispatch time. High qual courier delivery service too. The frames have just arrived. Good quality wood all on, excellent finish. The mount board is cut perfectly. Very nice digital print and art paper. Thank you!
6 February 2026
Unprompted review
Reply from Easyframe
Hi M Smith,
Wow — thank you for such an amazing review 🙌
We’re so pleased you found the online framing design tool helpful. We built it to give customers that confidence before ordering, so it’s brilliant to hear it made such a difference for you.
Delighted you’re happy with the quality of the frames, mount cutting and print finish too — the team take a lot of pride in every order that leaves our workshop.
Thank you again for your support, it really does mean a lot to us. We’d love to help again in the future 👍
Nick
EasyFrame
One frame damaged
I ordered two custom 400mm by 500mm oak frames with AR glazing. Delivery was quite fast, and they used a reliable courier (DHL). Unfortunately one frame had a gouge or depression on one side, and gouges on the front and the surface nearby was torn up. I suspect the damage was present on the wood before it was assembled into a frame, as the frames were very well packed during transit. I contacted the company and Rob promptly replied offering a return and full refund.
I decided to see if I could instead repair the damage. I repeatedly spat on the damaged wood, causing it to gradually expand, and then sanded it smooth. The end result is now free of damage although the grain on that frame is ugly compared to my five other oak frames, including one from this company.
The frames came with fixings. I am used to pre-installed fixings on the backboard. These came with hooks and screws. The hook is screwed to the wooden frame. It is tedious to attach the hook, and it holds the frame slightly away from the wall. I much prefer the fixings on my other frames, but tastes may differ.
I ordered AR glazing for both as they will be near lighting. However, the glazing made my photos look lifeless, so I do not recommend it. Rob told me that I could reverse the glazing, so that the matt surface is against the print, and the prints now look good. I don’t recall any instructions pointing out that the glazing should be inserted with one specific face outwards, but I might be mistaken.
I give 1 star for the product as one frame was damaged before transit and 5 stars for the customer service.
28 January 2026
Unprompted review
A good quality frame with fittings for…
A good quality frame with fittings for a reasonable price. Well made and packed and delivered prompt;y
28 January 2026
Unprompted review
Reply from Easyframe
Hi Richard,
Thank you for the great review — we really appreciate it 👍
Delighted to hear you were happy with the quality, fittings and overall value, and that it arrived promptly and well packed. That’s exactly what we aim for.
Thanks again for choosing EasyFrame — we hope to help with your next project soon.
Nick
EasyFrame
Great frames, great delivery and a great price
I've used Easy frame for several frames over the past year and felt I really should leave a review. Every order I've place has been delivered quickly, always excellent quality, accurate measurements and a great price. I will continue using easy frame and recommend them highly
29 January 2026
Unprompted review
Reply from Easyframe
Hi Nick,
Thank you so much for taking the time to leave such a lovely 5-star review — it really means a lot. We’re delighted to hear that every order has arrived quickly and that you’ve been consistently happy with the quality, accuracy, and pricing.
We really appreciate your continued support and your recommendation. Thanks again for choosing EasyFrame.
Nick & the EasyFrame team
Really good quality frames
Really good quality frames, quick delivery. Couldn’t be happier with the service.
28 January 2026
Unprompted review
Reply from Easyframe
Hi Miss Edwards,
Thank you for the great review! We’re really pleased to hear you’re happy with the quality of the frames and the quick delivery. Much appreciated!
Nick & the EasyFrame team 😊
Thrilled with my large black floating frame
Thrilled with my large black floating frame! It arrived quickly and was well packaged and the frame is very well made and really enhances my painting. I haven’t ‘fixed’ the canvas into the frame but the instruction video is clear and I’m sure that it will work well!! Thank you !
28 January 2026
Unprompted review
Reply from Easyframe
Hi Catherine,
Thank you so much for the lovely 5-star review — we’re really pleased to hear you’re thrilled with your large black floating frame 😊
Great to know it arrived quickly, safely packaged, and that you’re happy with the quality and finish. Floating frames really do make a painting pop, so it’s fantastic to hear it’s enhanced your artwork.
Glad the fitting video was helpful too — take your time with it and you’ll be absolutely fine, but if you need any tips at all just give us a shout.
Thanks again for choosing EasyFrame and for taking the time to leave such kind feedback.
Nick & the EasyFrame team
Very pleased customer
Received the frames I ordered faster than expected. Was pleased with how they looked & also the cost. Will use this company again.
28 January 2026
Unprompted review
Reply from Easyframe
Hi there,
Thank you so much for taking the time to leave us a review. We’re really pleased to hear you were happy with both the frames and the value, and that they arrived quicker than expected.
We truly appreciate your support and look forward to helping you again in the future.
Thanks again,
Nick & the EasyFrame Team
Wow what a brilliant company to deal…
Wow what a brilliant company to deal with! 💯 happy! 🙂
From first checking their website, going through to choosing my picture frames, then the well packaged delivery.
Everything was spot on, I'm so pleased with my frames!
19 January 2026
Unprompted review
Reply from Easyframe
Wow — thank you so much for such a lovely review! 😊
We’re absolutely thrilled to hear you had a great experience from start to finish, from using the website right through to delivery. It’s great to know everything arrived safely and that you’re so pleased with your frames — that really means a lot to the whole team.
Thanks again for taking the time to leave such kind feedback, and we hope to frame something for you again soon!
Regards Nick
The best frame for my embroidery
I'm very pleased with the frame for my embroidery that I ordered from easyframe.co.uk.
I loved the quality of the materials and the craftsmanship. The website is very convenient for making a choice. I can try the frame on my embroidered picture before purchasing to ensure it fits perfectly.
They process and ship orders quickly.
This is the second frame for my embroidery that I've ordered from this website.
22 January 2026
Unprompted review
Reply from Easyframe
⭐️⭐️⭐️⭐️⭐️
Hi Svetlana,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear you’re pleased with the frame for your embroidery and that the quality, craftsmanship, and materials met your expectations.
It’s great to know you found the website preview tool helpful for visualising your work before ordering — it’s especially rewarding to hear that you’ve trusted us again for a second embroidery piece.
Thank you for your continued support, and we look forward to framing more of your beautiful work in the future.
Kind regards,
Nick & the EasyFrame Team
What a brilliant company
What a brilliant company! Ordered Sunday evening and arrived Wednesday morning. There is a good choice of frames and mounts. I feature I particularly like is how you can uploaded a photo of your work and see your it in your chosen mount and frame before ordering. Another excellent feature is that you can order both mount and frame to the mm. Thank you so much.
21 January 2026
Unprompted review
Reply from Easyframe
Hi Pauline,
Thank you so much for taking the time to leave such a lovely review — it really does mean a lot to us. We’re delighted to hear you were pleased with the speed of delivery and that you found the frame and mount options helpful, especially the upload preview and millimetre-perfect sizing.
Thanks again for choosing EasyFrame and for your kind words — we truly appreciate your support.
Best regards,
Nick & the EasyFrame Team
Great service and value
Great service, good value, good quality, speedy delivery.. thank-you
I’ve bought about 6 tray frames in different sizes …. About to order some more.
I’ve stuck Velcro on frames and pics so I can swap them round
16 November 2025
Unprompted review
Reply from Easyframe
Hi Denise,
Thank you so much for taking the time to leave such a lovely review — we really appreciate it. It’s great to hear you’re happy with the service, value, quality and speedy delivery.
We love the Velcro idea too — a brilliant and practical way to keep things fresh and change displays easily! Thanks again for your continued support and we look forward to helping with your next order very soon.
Best wishes,
The EasyFrame Team
Great Service and Quality
Second time we have ordered from Easyframe.
Our experience was exactly the same as the first time.
Great communication, fast delivery, quality product, competitive price.
Excellent website which clearly explains the measuring procedure via video and clear, written instructions.
If you need a custom made picture frame then don't hesitate !
13 January 2026
Unprompted review
Reply from Easyframe
Hi Martin,
Thank you so much for taking the time to leave us another ⭐⭐⭐⭐⭐ review – we really appreciate it.
We’re delighted to hear that your experience was just as good the second time around. Clear communication, easy measuring, quality frames and competitive pricing are exactly what we aim for, so it’s great to know that came across.
Thanks again for choosing EasyFrame and for your recommendation – we look forward to helping with your next framing project.
Nick & the EasyFrame team
Damaged products sent by warehouse. Don't use this company.
Company sent a damaged frame which caused significant inconvenience. Indicates poor quality control in warehouse. Company operates minimum ecommerce standards when issuing refunds. Refund will not be processed until product received back by warehouse even though evidence of damaged goods provided and product collected by their own carrier network. Not a customer focused company. Will not use this company again. Very poor customer service.
12 January 2026
Unprompted review
Reply from Easyframe
HI Richard.
Please accept my apologies once again for the damaged frame you received. The damage was extensive to one corner and is most likely to have occurred in transit.
I replied to your complaint within 5 minutes and simply requested the goods were made available for collection by our courier so we could get the damage issue resolved with the minimum of fuss. Our preference is always to collect the goods quickly, inspect them, and arrange a replacement where appropriate. While this is the more costly option for us, our aim is to resolve the issue thoroughly and ensure you experience no further inconvenience.
That said, we weren’t able to offer the 25% refund alongside a replacement you requested.
In light of your disappointment with the service you had received and the inconvenience caused, I decided the best resolution was a full refund on this occasion.
Regarding the timeline, the damage was reported yesterday, the parcel was collected today and it will no doubt be received back tomorrow. Once the parcel is received and inspected, I will personally ensure the refund is processed immediately. From the moment you reported the issue, the entire process should take less than 48 hours.
I did offer a replacement frame, but I understand you would prefer the refund instead, and I respect your decision.
Thank you for your patience throughout this – it’s very much appreciated.
If there’s anything further I can assist you with, please don’t hesitate to let me know.
Best Wishes
Rob Zanna
Really happy with the speed of service…
Really happy with the speed of service for some custom picture mounts.
I measured the sizes slightly too small because I should've taken the back of the frames off first and measured in there, as there is a slight lip around the frame. Not enough to matter much, used a bit of tape to hold the mounts in place.
13 January 2026
Unprompted review
Reply from Easyframe
Hi Andrew,
Thank you for taking the time to leave such a great review — we really appreciate it.
Glad to hear you were happy with the speed of service. Measuring from inside the frame rebate (with the backing removed) is definitely the best approach, but it sounds like you found a workable solution anyway. Thankfully it was only a slight lip, and your workaround did the job 👍
If you ever need advice before ordering, feel free to give us a shout — we’re always happy to help make sure everything fits perfectly first time.
Thanks again for choosing EasyFrame.
Kind regards,
Nick
I love the canvas frame
I love the canvas frame, it finishes off my artwork really well.
8 January 2026
Unprompted review
Reply from Easyframe
Many thanks for the review. Pleased it finished off the artwork.
Regards
Nick
Custom Sized Picture Frame
Fast delivery despite Christmas/New Year Holidays. Ordered 31 Dec, delivered 8 Jan.
and it is perfect!
If you need a custom sized picture frame - look no further than EasyFrame!
8 January 2026
Unprompted review
Reply from Easyframe
Many thanks for taking the time to leave such a great review, Don.
We’re really pleased to hear you were happy with both the turnaround time over the Christmas and New Year period and the finished frame itself.
Thanks again for the recommendation – it’s genuinely appreciated by the whole EasyFrame team.
£23 for a piece of MDF, ripoff
£23 for a piece of MDF, absolute ripoff
7 January 2026
Unprompted review
Reply from Easyframe
I'm sorry once again that you were disappointed with your purchase.
Your order was for a custom picture mount with external dimensions of 1010 × 370 mm, priced at £16.16 plus £7.20 delivery. Unfortunately, it appears you have misunderstood our website, as you were expecting to receive a complete custom picture frame—including glazing and backing—for the amount paid.
Both our website product description, order review, shopping basket and your order confirmation clearly stated that the item purchased was a "Custom Picture Mount", with no indication that a full picture frame was included. For clarity, a large bespoke picture frame of this size would typically cost significantly more, making it an unrealistic expectation at the price paid for the mount alone.
The pricing for the mount itself is fair and competitive when compared with other reputable online framing services. When you consider the substantial protective packaging—including the MDF board you referenced—which is necessary to ensure safe transit over around 400 miles, it is unlikely any meaningful profit was generated from this order. We can assure you this was certainly not the "rip-off" suggested in the review.
We truly regret the confusion and disappointment this has caused. If there's anything further we can do to assist, please let us know.
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