Gymshark Reviews 39,721

Ordered a gift voucher for Christmas. Despite Gymshark investing huge sums into their online systems, when it comes to gift vouchers it amazes me that you can't specify a recipient or schedule the gif... See more

Just starting my running journey and wanted to get some decent clothing. Ordered a few bits in the sale. Evri attempted to deliver once and since then my parcel has been lost. Gymshark customer servic... See more

As per another reviewer, ordered 1 Dec, no delivery. EVRIs fault but sure they’re accountable to no one. Thankfully Gymshark has come back to me today with options for refund or gift card. Just a pity... See more

I don't understand how Gymshark can call their joggers oversized, you would expect for large "Oversized" joggers to fit a six foot individual, and okay maybe if I did have longer legs regular joggers... See more

Products are of great quality, and everything runs smoothly! I ordered at the beginning of December, they gave an extended return period until 2nd February, which is much better than other companie... See more

Delivered quickly. I find the quality of their products varies by item, so it's definitely a bit inconsistent with what you pay. For example, I own a few leggings, tops, and a jacket. The quality of o... See more

So glad to have received an email reminding me to use my tier voucher. I was able to grab a January bargain or two, along with a couple of items from the new lines. I got these for my son's birthday i... See more

So many pieces to pick from and all decent quality. Anyone that complains about shrinking has probably put items in a dryer, these cannot be put in a dryer read the label. Easy to use site and fast de... See more

I’ve really liked the clothes I’ve gotten. I’ve also had two different experiences contacting their customer service agents to fix issues and I’ve found them to be very easy (will change if that chang... See more

Good website, easy to navigate, everything I’ve purchased has been quite thick and hard wearing so good quality . Delivery has always been a few days after order has been confirmed and usually aro... See more

Had a great first experience ordering from Gymshark for my son’s birthday. I’d ordered the wrong sizes (still picturing him smaller than the giant 16-year-old he is now 🥲), but the return and exchan... See more

Please don’t use this company. If you need to return, exchange or refund any item the Customer Service is non-existent. Queries/complaints are simply pinged about between automated ‘BOT’ responses... See more

Stealing bastards! I returned my entire order after having been a loyal customer for 5 years. The quality has gone downhill and therefore I sent the whole thing back to them. They only refunded 131 ou... See more

Faulty item sent. Drawstring stitched inside waistband. Customer support absolutely useless. I was advised by 2 separate people this is not a fault or defect. Merely different elasticity between... See more

I have ordered about 10 different things in the last 6 months. Always very fast delivery. If any problems with order always quickly resolved. Great quality. Only thing I would change, slightly less v... See more

Gymshark delivered my parcel to somewhere totally random and will not take any responsibility. One insignificant part of the address was missing, but the house name And full post code was there. This... See more

I ordered some items for my boyfriend’s Christmas present and added in some shorts for myself. We then went away to Thailand and I found some better shorts for cheaper. Upon trying to return the unope... See more

Hello everyone be very careful with Gymshark I got a discount code in my email from Gymshark. Long story short the discount code did not work so went through their online customer service. Gymshark we... See more

Would give 0 stars if that were an option. I ordered items for myself and my family for Christmas and they never arrived. There was no proof of delivery, and I was given different “delivery times” via... See more

2/3 items are not good. Bought a pair of leggings and it's see through. You immediately see the underwear underneath, super awkward. Next to that the strap of the sports bra keeps getting loos... See more

Appalling Service! Ordered on 1st December to be finally told on 19th items out of stock! No communication until I tried to get in touch, no human interaction, only chat bot until I finally got an... See more

Attempted to exchange items. Sent product back over a month ago and still waiting on the exchange. Pretty impossible to make direct contact with Gymshark as everything goes through bots or automated q... See more

Utter garbage, goods didn’t arrive via the imposed courier Evri (if I’d known that was the only option I would never have ordered from GS). Please change any titles from Customer Service to Customer r... See more

Ordered three T-shirts (two the same). Didn’t open parcel immediately as hiding Christmas presents from teens. When I opened the parcel only two had arrived. Customer service told me that because I... See more

Terrible customer support. The website crashed at the beginning of the Black Friday sale. Bought an item, was emailed two weeks after to say that it was out of stock. Bought another item and still hav... See more

First time buying with gymshark as a secret Santa present never again ordered on the first doesn’t even say it’s processed yet but they’ve taken the money like everyone else gone through the chat bot... See more

Returns issues.... Placed quite a large order for coordinating kit in multiple sizes, and ended up returning the lot, as although some bits fitted ok, I couldn't make up the full outfits I wante... See more

Absolutely terrible service from start to finish.. I mistakenly ordered a large joggers instead of medium… difficult process in sending them back and 6 weeks later still haven’t had my refund despite... See more

Not received refund for return can't contact them. Scammers on twitter pretending to be gymshark help tried to download app onto my phone. Worst company ever. Eventually found press centre email addre... See more

Disappointed by these Muscle fit tops. I've ordered loads of different muscle fit/ gym tops from BoohooMAN, Under armour, Everlast and even Primark and i'd wear all of those mentioned here before I'd... See more

Shocking customer service. Original order was lost (probably stolen) by Evri. Refund requested, so I could start again. Replacements still not sent after waiting more than 3 full days !! Chatbot i... See more

My returned parcel according to tracking history reached gymshark over 7 days ago . They have not even scanned the return package yet. All you can do is chat with chatboot. I will never order from thi... See more

Have placed lots of orders before with no problems. Ordered large order on Black Friday sale. Parcel being shown as delivered but has never turned up. Proof of postage is a blank image. Contacted Gyms... See more

If I could give this 0 stars, I would. Order missing an item which was due to be dispatched from a different location. No updates on missing item, 3 attempts to reach Customer Service team online. F... See more

Poor customer service! Ordered new kit on the 8th January, confirmed delivery 2/3 days as per the policy. Have emailed on a number of occasions and get the same response (looks automated). Having wo... See more

Terrible customer service. My parcel was lost by Evri and neither GymShark nor Evri contacted me to confirm this. There are no humans to speak to, and their live chat feature laughably took 3 days bef... See more

Order was lost during delivery. Gymshark did however respond, however all items were out of stock and they couldn’t send replacement items meaning the order having to be refunded which isn’t good just... See more

Absolutely ridiculous, ordered, paid and nothing delivered, since Thursday 20th November my order is out of delivery and will be delivered “today”, now we have Tuesday 25th November and still nothing,... See more