Verified
Items are listed as in stock but are not: the first time my order took over two weeks to ship despite the products being listed as available. After asking for clarifications they told me they were wai... See more
Company replied
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See what reviewers are saying
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I keep ordering from Lenstore because they have repeatedly proven their availability and great assistance when it comes to problems with my order (never their fault, but rather the Italian SDA deliver... See more
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È andata molto bene Grazie Con Lenstore non c'è confronto! A presto.
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Call center disponibile cortese e risolutore delle problematiche
Company details
Information provided by various external sources
Lenstore dispone di una vasta gamma di lenti a contatto delle migliori marche e con prezzi migliori rispetto ai negozi di ottica e agli altri rivenditori online. Facciamo parte del gruppo GrandVision, leader mondiale nel settore dell’ottica presente in 44 Paesi nel mondo, e in Europa siamo conosciuti per qualità, professionalità e affidabilità verso i nostri clienti. Vendiamo solo lenti a contatto di alta qualità garantendo quindi il massimo per i tuoi occhi e spediamo oltre il 90% degli ordini nello stesso giorno in cui sono effettuati.
Contact info
4.4
Excellent
18K reviews
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Efficienti e puntuali
30 December 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Recapitate con notevole ritardo
2 December 2023
Reply from Lenstore
Gentile Geltrude,
Grazie per aver trovato il tempo di valutare il nostro servizio.
Ci dispiace vedere che il tuo ordine sia arrivato più tardi del previsto e ci scusiamo per qualsiasi inconveniente causato.
Non è stato facile per noi leggere quanto deludente sia stata la tua esperienza, ma il tuo feedback ci aiuta a migliorare i nostri servizi per il futuro.
Un membro del nostro servizio clienti si metterà in contatto con te molto presto per indagare su questo problema e fornirti la soluzione migliore per te.
Team Lenstore
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Call center disponibile cortese e…
Call center disponibile cortese e risolutore delle problematiche
27 October 2023
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Puntualità ed efficienza
5 October 2023
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Come sempre efficenti e seri
5 stelle perche perché sono sempre attenti ed efficenti
14 September 2023
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assistenza clienti super
7 September 2023
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Come sempre super in tutto!!
24 July 2023
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Molto professionale e efficiente.
14 July 2023
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Gentili comprensivi efficienti
13 July 2023
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disponibili e super veloci
17 April 2023
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There is no comparison
È andata molto bene Grazie
Con Lenstore non c'è confronto!
A presto.
7 April 2023
Worst company management
4 February 2023
Unprompted review
Reply from Lenstore
Hello,
Thank you for your feedback.
Sadly, there is no order number or contact details with your review so we can't follow up on this.
We would like to have the opportunity to assist you so, whenever it's best convenient for you, please feel free to give us more details and send us an email [email protected] with your order number in the subject line followed by "Trustpilot" and a member of our staff will get back to you.
Team Lenstore
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veloci efficienti e un costo competitivo
29 December 2022
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