Opticians Asda Reviews 817

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the staff, describing them as friendly, helpful, and professional. People highlight the patience and the care taken by the staff during eye tests and when assisting with frame selection. Many reviewers also appreciated the staff going the extra mile to ensure customer satisfaction. However, opinions on products, services, and prices are mixed, with no strong consensus. Some customers express satisfaction with the retail experience. Some reviewers report inconsistent service, while others praise the prices, especially when compared to other opticians.

Based on these reviews

Rated 2 out of 5 stars

Reception - Good The rest bad - too quick for you to decide 'better/worse - told you keep changing your mind. Gave new prescription No 'thank you' or 'goodbye'! Selection of glasses limite... See more

Rated 2 out of 5 stars

Real friendly and professional optician, who gave good service, unfortunately I don't like strong lenses in my glasses. When I went back to Clayton Brook and asked for a new pair with the old prescri... See more

Rated 2 out of 5 stars

I have used Asda for years & always satisfied & recommended to everyone Today went to Asda in Rochdale The first person I saw thought I could lip read whilst she was wearing a face mask... See more

Rated 2 out of 5 stars

Not really impressed with the overall quality of the glasses, really bad expeirence with the lenses and not helpful customer service. long turnaround time too. I went because they are cheaper, but i w... See more

Rated 5 out of 5 stars

I attended Asda opticians on Portrack Lane, Stockton and just wow! So incredibly helpful, so friendly and just generally nice people, from the top guy to the receptionist.. I couldn’t have asked for b... See more

Rated 1 out of 5 stars

Be aware that service here can be very inconsistent. The ladies at Asda Opticians Taunton have always gone the extra mile and been excellent with our child’s eye tests and urgent replacement of his gl... See more

Rated 1 out of 5 stars

disappointing. not worth it. would stick to vision express from now on. tried something different after years of vision express. glasses had an issue. went back to store. store workers for very rude... See more

Rated 5 out of 5 stars

Had eye test and contact lenses fitting at Asda Rochdale. They were so patient with me. Couldn’t get to grips with putting them in and out and had two separate appointment. They were brilliant to deal... See more

Rated 5 out of 5 stars

The team were incredibly patient and tried several adjustments to make my glasses comfortable. When they still weren’t quite right, they replaced them free of charge with no fuss at all. Brilliant cus... See more

Rated 5 out of 5 stars

I had an eye test in Asda Kirkcaldy... I was bowled over by the friendliness, and helpfulness of the team. Great team who were caring and customer service was out of this world. I was assis... See more

Rated 5 out of 5 stars

Having two consecutive terrible experiences with SpecSavers Putney, decided to chance it at ASDA Roehampton who were recommended to me by a friend. Optician was professional and answered all my quest... See more

Rated 1 out of 5 stars

Wife had eye test a few weeks ago at the Dunfermline store, got word to make an appointment to pick up glasses. Went in today and a complete waste of time,she couldn't see anything out of one of th... See more

Rated 1 out of 5 stars

Ordered Contact lenses on 9th January and received order confirmation stating "we'll email you when your order is being dispatched" Waited a week with no contact and phoned ASDA who advised lenses ha... See more

Rated 5 out of 5 stars

Really impressed by Asda Optician Sefton Park today. Made an appointment urgent eye review after experiencing poor sight in 1 eye. I was seen on the day I rang. Dawn who answered phone and arra... See more

Rated 5 out of 5 stars

I had an eye test on the 15th July at Asda opticians in Peterborough, and chose rimless frames which I had always wanted but would never pay the prices at other opticians. The price included varifoc... See more

Rated 1 out of 5 stars

TERRIBLE service (Lower Earley Berkshire) to ESOL student collecting prescription glasses. The staff serving us was very rude, handed him the glasses without asking or checking if they fit ok. When I... See more

Rated 5 out of 5 stars

Absolutely superb service. Antonia was top drawer and very professional. Tha fastest I've ever received glasses. 4 days to collect. Had to wait till monday as I was on shifts. £200 cheaper than specsa... See more

Rated 1 out of 5 stars

Tbf have had no problems in the past but this time wasn't happy with varifocals (worn varifocals for years) i think due to being a bit wide at the nose kept sliding down so i was looking through wron... See more

Rated 5 out of 5 stars

Our first visit to asda opticians in Littlehampton . What amazing experience everyone was really helpful and thorough eye test . We couldn’t believe the price of the glasses including designer ones... See more

Rated 5 out of 5 stars

Went to ASDA Govan branch after jumping from Specsavers who royally messed my last prescription up. Excellent service, even to the point of a referral to get my astigmatism properly looked at, which S... See more

Rated 5 out of 5 stars

Picked up new varifocal glasses today brilliant all for£80, went to high street optician a few months ago paid £360 had to send glasses back to change lens absolute rip off stick with Asda.

Rated 5 out of 5 stars

I visited the North Hykeham Opticians today and have to say they are absolutely outstanding compared to a well known High Street branch. Asda's staff were very personable and professional and... See more

Rated 5 out of 5 stars

Excellent customer service as always,from our booked appointment at Asda Opticians Holt Park,LEEDS 16. We chose a non testing day so the two ladies could help my disabled husband with his visual diffi... See more

Rated 5 out of 5 stars

Asda Opticians Aintree. All the Staff were amazing from Reception to the Optometrist. The range of Men's and Women's frames were great, with so many extra add ons to your lenses for the one pri... See more

Rated 5 out of 5 stars

Optician Mohammed was very polite and explained everything in great detail. I was very impressed with the eye test and the information given. The lady assistant spent a good amount of time helping me... See more

Rated 5 out of 5 stars

I have been using Asda Optician Langley Mill for years. Rarely have I had a problem. I had an emergency appointment yesterday and the ophthalmologist spent a really long time doing different tests to... See more

Rated 5 out of 5 stars

Shipley Asda couldn’t be more helpful with my 81 yr old mum. Jenni took care of her throughout and advised on shapes and styles of glasses. Mum was very pleased with the care taken, the thorough proce... See more

Rated 5 out of 5 stars

Asda opticians Shipley - lots of frames to choose from, friendly staff and cheap prices. After a bad experience at specsavers with varifocals, I was very sceptical. However there was no need to worry,... See more

Rated 5 out of 5 stars

I had a fantastic experience at Asda Pilsworth today. The service was second to none. They talked me through each aspect of the tests and gave me time to choose my preferred glasses unlike Spec Savers... See more

Rated 5 out of 5 stars

This is the first time I have ever come to asda optiations, they have excellent customer service skills make you feel welcomed and happy to help you choose your frames and do there roles very well Mit... See more

Rated 5 out of 5 stars

I had previously bought a pair of glasses off Boots who refunded my money as after attempting to stop double vision with the glasses they sold me - it couldn't be remedied. Going to the Telford Asda... See more

Rated 5 out of 5 stars

Leyton Asda - optician so thorough during eye test - so much better than my high street optician., very professional. Two pairs of glasses with and eye exam £170, and a lovely customer service (Razwan... See more

Rated 5 out of 5 stars

I've been buying my glasses from Asda Tamworth for several years now. There's always a good choice and a good range of prices. This year I've had a few issues with the glasses which are mostly due to... See more

Rated 5 out of 5 stars

The optician at Telford branch was amazing. After going to another well known high street chain and spending so much money on glasses and contact lenses. I decided to give Asda a try. After my first v... See more

Rated 5 out of 5 stars

The staff were friendly and thorough giving me plenty of time. This is my third time buying glasses from Asda and I wouldn't go anywhere else now, the value and quality is excellent. The easy no hid... See more

Rated 4 out of 5 stars

I had some trepidation after reading reviews but will use them again and recommend. Nobody was actually rude but it was definitely a no frills experience and I had to do some chasing up of the order.... See more

Rated 5 out of 5 stars

We have been using Asda in South Ruislip for our glasses for some years, and have always been pleased with the service and value for money. The optician and staff in this particular branch are helpful... See more

Rated 5 out of 5 stars

I have left a review in past for the staff at Asda opticians, Rochdale and yet again I am so pleased with the service provided by the optician, who referred me for Cateract surgery and to the instor... See more

Rated 2 out of 5 stars

Pretty grim actually. Got my prescription from Specsavers but didn't like the price of their frames...so hawked my prescription to George Asda opticians. Its been sorrowful. The Burnley staff don't se... See more

Rated 5 out of 5 stars

Took a prescription in as I had been tested elsewhere. I was surprised by the choice of frames they had and even more surprised by the low cost. My eyes as quite bad and they offered me thinner varifo... See more

Rated 1 out of 5 stars

I ordered 2 x pair of glasses from the opticians in Hartlepool after having an eye test. My script had changed a bit so keen to have new lenses. The in-store staff are friendly and helpful but I... See more

Rated 5 out of 5 stars

Me and my dad had our eye test today at Chaucer Road Sheffield 5. My dad is 87 and has macular eye problems. I have protein on my eyes after cataracts op. We both came out especially dad with so much... See more


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3.2

Average

TrustScore 3 out of 5

817 reviews

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Rated 4 out of 5 stars

I am giving 4/5 due to customer service…

I am giving 4/5 due to customer service and choice of frames at Asda Tamworth. However for quality of varifocals I would give 2/5. There is a reason the price is so good. If you have a strong eye prescription then the basic varifocals offered may not be for you . I myself found there was a large difference in the vision with the basic varifocals which led to constant headaches and the feeling the vision was just not right . I returned to the store who were very good and it was determined I would need the premium varifocals which can still be a cheaper experience than most opticians. This saying you get what you pay for certainly counts in this situation . However the store did everything they could to try and rectify my issue and would still recommend if your script is not complex . Just consider if you would need premium varifocals . I was refunded the cost of my glasses as did not want to take the chance of having the premium varifocals being done and still not right . The premium varifocals are around £190 extra on top of the glasses you choose so average price around £270 which is still cost effective in comparison to other opticians

11 February 2026
Unprompted review
Rated 1 out of 5 stars

USELESS AND RUDE

DO NOT USE
I went to ASDA opticians in Hyde, the staff were rude and couldn’t care less. I broke a lens in my glasses which I paid to be repaired, then one of the screws that holds the frame came out, they didn’t have the correct screw and fitted one that didn’t fit. Shortly afterwards the screw came loose, and the lens fell out and smashed. ASDA want me to pay for a new lens!! I have written to ASDA head office, but have been IGNORED.

I will now take action under the Sale of Goods Act.

10 February 2026
Unprompted review
Rated 2 out of 5 stars

You get what you pay for

You get what you pay for.
I’ve always had glasses from specsavers or vision express but thought I’d try Asda because they’re slightly cheaper. They broke after 4 months.. no guarantee or help from Asda. The frames are bad quality. None of my glasses have ever broke before from anywhere else. Can’t comment on the eye tests as I didn’t have one with them. Very quick to take your money and push the sale but as soon as you have any issues they can’t help.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

This mornings NHS eye exam with Asda

This mornings NHS eye exam with these guy in Asda Bromborough Opticians, outstanding, from the first to the last of the 4 colleagues, brilliant. Meet, greet, checking in, form filling & initial test, so positive, then the Optician, so so nice, explain all the way through, asking questions around my health & wellbeing, discussed there conclusion as we progressed through the examination summing up at the end in a way that was so understandable, then afterwards having the range of glasses explained thoroughly with all there difference, what could be provided, clear explanation of costs & time scales, all so patiently, nothing was a problem for any of them, including the boss with his helpful advice too. Thank you all so much. 🤗

28 January 2026
Unprompted review
Rated 2 out of 5 stars

Will not go again

Reception - Good
The rest bad - too quick for you to decide 'better/worse - told you keep changing your mind.
Gave new prescription
No 'thank you' or 'goodbye'!
Selection of glasses limited.
Plenty there but all too similar.
When getting a new prescription you need time to decide if you can see clearly or not.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Very Good Service …

Both my husband and myself had our eye tests today all the staff were so nice and helpful our optician Shuaib Choudhury was professional but very nice explaining everything I would highly recommend this opticians

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Extremely pleased with all aspects of service .

Extremely pleased with all aspects of service provided by Asda Opticians in Corby, 3 pairs of glasses, clear, sun and safety glasses, all varifocal for £200, less than half the price at Specsavers, was recommended to me, and I have no problem recommending to others, very good 👍👍

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience at Asda optician Blyth NE24

Fantastic service from start to finish for both me and my mum - simple booking - excellent eye test with a very friendly and professional optician - Excellent support in selecting and fitting glasses. Special shout out to Karen during the whole process

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I attended Asda opticians on Portrack…

I attended Asda opticians on Portrack Lane, Stockton and just wow! So incredibly helpful, so friendly and just generally nice people, from the top guy to the receptionist.. I couldn’t have asked for better, we found I suited round frames which was lovely to know and got help with a voucher (benefits) I didn’t feel uneasy at all, they all made me feel welcome and not looked down upon. 5* lifetime customer! Seriously

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Picked up new varifocal glasses today…

Picked up new varifocal glasses today brilliant all for£80, went to high street optician a few months ago paid £360 had to send glasses back to change lens absolute rip off stick with Asda.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Abysmal Service

Ordered Contact lenses on 9th January and received order confirmation stating "we'll email you when your order is being dispatched"
Waited a week with no contact and phoned ASDA who advised lenses had been dispatched 15th January and that I should expect to wait up to 7 working days for delivery (from the 15th). When I asked why no email confirming dispatch had been received Operator advised that they do not send emails confirming dispatch. SO WHY say you do on your confirmation??? All previous suppliers I have used on line deliver within 3 working days. Not happy with this rubbish "service"

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Only giving 1 star no option of 0…

Only giving 1 star no option of 0 ...... had my eyes tested at Telford store 24th November 2025 ordered safety glasses for work, its now 15th of Jan 2026 and no sign of receiving them ????? Called several times to be given excuse after excuse ...USE these at your own risk UPDATE ... ITS NOW 25TH JANURARY AND STILL NO GLASSES

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Fair price and wonderful staff

Had eye test and contact lenses fitting at Asda Rochdale. They were so patient with me. Couldn’t get to grips with putting them in and out and had two separate appointment. They were brilliant to deal with. Shahid the optician was fantastic and special mention for Saba who helped me with the fitting. Absolutely chuffed with the whole process and the added benefit of now I can see !

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service. Antonia was top drawer and very professional. Tha fastest I've ever received glasses. 4 days to collect. Had to wait till monday as I was on shifts. £200 cheaper than specsaversand £235 cheaper than Scrivens. Varifocals with reactive coating. Absolutely made up.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

The staff were friendly and thorough…

The staff were friendly and thorough giving me plenty of time.
This is my third time buying glasses from Asda and I wouldn't go anywhere else now, the value and quality is excellent.
The easy no hidden extras approach means you aren't hot with a huge bill and the glasses last the test of time.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Our first visit to asda opticians in…

Our first visit to asda opticians in Littlehampton . What amazing experience everyone was really helpful and thorough eye test .
We couldn’t believe the price of the glasses including designer ones .The price on the glasses is all you pay no added extras .We would definitely recommend .

10 January 2026
Unprompted review
Rated 1 out of 5 stars

I made an appointment at Asda Stafford…

I made an appointment at Asda Stafford on 2nd January the appointment was on 10th January at 12:35. I arrived 3 minutes late and was then waiting a further 5 minutes for someone to attend to me and immediately was told “you are late” the attendant informed me she would have to check to see if I could have my eyes tested, and was informed that I would have to re-book another appointment at which point I refused I feel that the cancellation was ridiculous and booked at another opticians

10 January 2026
Unprompted review

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