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Picsmart grundades i Stockholm 2019 med ett tydligt mål att göra mat på nätet mer effektiv, personligt och hållbart. Idag är Picsmart aktivt i Storstockholm och Malmö där vi samarbetar med ett nätverk av lokala matbutiker. Istället för att ha stora lager så plockas och levereras matvarorna direkt till kunden från butikernas unika och lokala sortiment på 1 timme. Kunderna tilldelas en personlig shopper som de kan ha direktkontakt med i butiken medan varorna plockas. Leverans hem till dörren kostar endast 49 kr och sker med 100% eldrivna fordon. Letar du efter en snabb och enkel lösning för en middag? Look no more! Med vår recepttjänst erbjuder vi 60 snabba och enkla recept där alla ingredienser levereras direkt till din dörr på en timme. Har du redan en vissa ingredienser hemma kan du helt enkelt välja bort dem från din beställning. Prova Picsmart redan idag och ha maten på bordet på nolltid!
Olof palmes gata 11, 11137, Stockholm, Sweden
3.7
635 reviews
Hasn’t replied to negative reviews
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Be very careful.
They changed policy. They no longer charge you "the real price from the shop" but rather the price stated on their website that is often very different from the price in the shop. You will also miss the discounts ongoing in the actual shop.
Reply from Picsmart
Thank you so much 🧡
We've used picsmart a number of times. As much as I wish I could say it was nice and convenient, they're always late. Every time. And not a little late. Hours late. We have had orders scheduled for midday arrive at 10 at night.
Today they called about an hour ahead of our delivery time, told us they had a no show, and asked if they could push our 12-2pm delivery time back to 2-4pm. We agreed without complaint. It's now almost 6pm with no sign of when they'll finally show up. I understand that sometimes things don't go to plan, but when it's every time, that's a sign of a deeper problem and if I was this company, I'd look into why this was happening.
Also when a customer agrees to a delay without complaint (considering how unreasonable many customers can be) you might want to make sure you meet the new delivery time. It just seems polite.
Reply from Picsmart
Thank you for sharing your feedback with us. We sincerely apologize for the repeated delays you've experienced with our service. Your comments are invaluable to us, and we will definitely look into the issues you've raised to improve our reliability and customer service.
We appreciate your patience and understanding, and we will work hard to ensure that such delays do not happen in the future.
Best regards,
Team Picsmart
I like that I was able to get the service when I was sick.
I was bit worried that worse sort of produce will be picked, and so it was for few items, including bread with expiry date for the same day I received shopping. I got replacement, but I did not like the quality - it was most likely cheaper product. Some products were not available. I will give another service a try. The person helping out with order was very kind though!
Reply from Picsmart
Thank you for your review and for choosing our service while you were sick.
We apologize for the quality issues with some of the items, including the bread with a near-expiry date. We provided a replacement, but we understand that you were not satisfied with the quality, which may have been a cheaper product. We also apologize for the unavailability of certain products. We appreciate your feedback and will use it to improve.
We're glad to hear that the person assisting you with your order was very kind. We hope you give us another chance to provide a better experience in the future.
Thank you 🧡
Very quick delivery. Very competent personnel. Keep informed all the time about unfound items. Excellent service!
Reply from Picsmart
Thank you for taking the time to write this review, it means a lot to us. We're glad to see that you're satisfied with our service ⭐️
It’s great having shopping bags home really in one hour. It would have been even better if bags were delivered up to the apartment floor, this way i will probably use other services for big purchases.
Reply from Picsmart
Thank you for taking the time to share your feedback about our delivery service. We apologize for any confusion or inconvenience caused by the delivery guy not leaving the bags outside your door. It is our policy to leave the bags at the customer's doorstep, and we will investigate this matter to ensure that it doesn't happen again in the future.
We appreciate your feedback and hope that you will continue to use our services for your future shopping needs. If there is anything else we can do to improve your experience, please don't hesitate to let us know 🙌
Reply from Picsmart
Thank you for taking the time to share your experience with us. We are glad to hear that we were able to meet your needs and provide you with what you needed when you needed it 😁
We apologize if an issue prevented you from giving us a 5-star rating. We value your feedback and would love the opportunity to make it right. Could you please provide our customer service with more details so that we can better understand what went wrong and make improvements for the future?
Thank you again for your support and we hope to hear back from you soon 🙌
/Team Picsmart
Received a broken item, customer service quickly promised to bring a new one. Now waited two weeks, they still have not done that.
Reply from Picsmart
Thank you for your review. We're very sorry for this inconvenience. Unfortunately, since the item in question is a refrigerated item, we can't bring you a new one if we can't be certain that you're home to receive it. We hope that this provides a greater understanding as to why you didn't receive the item earlier. 😊
Hope that you have a better experience next time! 💚
Sincerely,
Your friends at Picsmart
Very attentive staff and customer service.
My order was a bit delayed and I asked the person who packs the order. Even though it was not in his payrole he took the time to look it up for me. The customer service was quick to answer my email and the driver apologiesed sincerely for the delay.
Reply from Picsmart
Thank you for the five-star review! We're very sorry about the delay in your order but happy to hear that our employees and customer service were of help with your case 🌟
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