Sam's Gutters & Roofs Reviews 946

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's politeness and professionalism. Consumers appreciate the smooth and efficient booking process. The price point is also a positive aspect for many people. The quality of work performed is a recurring theme, with reviewers expressing satisfaction with the results. People mention that the staff is punctual, provides clear explanations, and often goes above and beyond to ensure customer satisfaction. Many consumers would recommend the company and use their services again.

Based on these reviews

Rated 5 out of 5 stars

Mike was great - replaced a union joint and cleared 2nd story gutters no fuss no mess and he's a nice bloke as well. He pointed out, via pics he'd taken, some issues with my flashing which I would ne... See more

Company replied

Rated 5 out of 5 stars

My Sam’s Gutters contractors arrived earlier than expected but that was a bonus . Adam and his assistant Tommy fixed my gutter problems in a flash , with no fuss and very efficiently . Mighty relieved... See more

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Rated 5 out of 5 stars

Have used Sam’s Gutters on several occasions and not been disappointed. Mike Falconer cleaned them today. Such a nice, polite guy. Turned up within time given. Cleaned up after him.

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Rated 5 out of 5 stars

After a slightly rocky start, Sam’s Gutters really turned things around. Adam and his apprentice were professional, friendly, and clearly took pride in their work. The difference in quality was... See more

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Rated 5 out of 5 stars

Labi arrived earlier than expected, which was great, and completed the job very quickly. He was polite and professional, explained what he had done, showed me photos on his phone and encouraged me to... See more

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Rated 5 out of 5 stars

Representative - Callum I think - arrived on time. Very pleasant and engaging. Got on with job and did it very professionally and efficiently. Chatted freely and kept me informed of all work carried... See more

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Rated 5 out of 5 stars

Sam’s Gutters & Roofing were fantastic from start to finish. They arrived the very next day after I got in touch, which was a huge relief. Callum, who carried out the work, was brilliant — knowledgeab... See more

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Rated 5 out of 5 stars

Mike was respectful, polite and helpful. He explained what needed doing and what jobs he was going to complete. All was carried out in a timely fashion and he even offered to climb out onto my bay win... See more

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Rated 5 out of 5 stars

Callum from Sam`s Gutters and Roofs based in East Grinstead arrived promptly as arranged and wasted no time in setting to work clearing out my roof gutters. I had asked about the possibility of... See more

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Rated 5 out of 5 stars

Callum arrived promptly & got straight into the job. Having identified the issue with our guttering he worked tirelessly to fix the problem. I can’t thank him enough for all his work this morning. I w... See more

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Rated 5 out of 5 stars

I recently used Sam’s Gutters for a full gutter clean and minor repairs, and I couldn’t be happier with the service. From booking to completion, everything was handled professionally and with great... See more

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Rated 5 out of 5 stars

It is quite rare nowadays to come across someone who is reliable, professional and does a good job. Adam and Teddy from Sam’s Gutters were great; came right on time, knew exactly what needs to be done... See more

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Rated 5 out of 5 stars

I needed my gutters repairs as I had 2 loose brackets. Callum turned up early and was very professional and friendly, he did an amazing job and offered some further advise about the guttering,... See more

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Rated 5 out of 5 stars

Heavy rain overflow Called in Sam’s Guttwers for advice. Came quickly, arrived on time, discussed options, booked in work. Work all now done to high standard, Josh was great, cheerful when we hit... See more

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Rated 5 out of 5 stars

I recently had some guttering work done, including adding two new downpipes and replacing some damaged sections, and I couldn’t be happier with the results! Callum, who carried out the work, was absol... See more

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Rated 5 out of 5 stars

My experience with Sam's Gutters and Roofs has been excellent at every point, from first contact on the phone to works completed. Callum completed 2 jobs for me and was punctual, good with comms, poli... See more

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Rated 5 out of 5 stars

After initial callout Callum explained what needed to be done to repair parts of my guttering. He returned today in the pouring rain to effect the repairs and clean out all my gutters. He worked in at... See more

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Rated 5 out of 5 stars

When I phoned Sam’s Gutters I spoke to George he was polite and friendly. They sent Adam and Teddy to do the repairs, they were hard working and professional really explained what they were doing. I’v... See more

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Rated 5 out of 5 stars

Ryan and Danny arrived earlier than the appointment. They were both very friendly, professional and polite and kept me informed about the whole process. As an extra, they also replaced an additional g... See more

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Rated 1 out of 5 stars

Overpriced and terrible service. On first visit they didn't clean gutters properly. After some long email correspondence with their unhelpful and rude operations assistant Malene, the " professional t... See more

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Rated 1 out of 5 stars

We hired Sam’s to repair and replace our gutters two years ago. A few months ago, we started experiencing issues with their work. Initially, we assumed it was just a clog and called Sam’s again, onl... See more

Company replied

Rated 5 out of 5 stars

The service from Sam’s Gutters was excellent throughout. Callum was very friendly and professional and did a brilliant job of clearing all the gutters and advising us on their condition. It was also v... See more

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Rated 5 out of 5 stars

Sam's Gutters were available relatively quickly, showed up on time and were able to do more than originally booked at short notice. The job was done quickly and with minimal intrusion and they showed... See more

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Rated 5 out of 5 stars

First time using Sam’s gutters, really impressed with the phone call with 24 hours to discuss my works, booking was then made, Ryan was great, arrived early and completed the works in no time while al... See more

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Rated 5 out of 5 stars

Callum arrived on time and carried out the work requested. He took time to explain what was going to be done beforehand, and showed before and after photos to verify the quality of his work afterwards... See more

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Rated 5 out of 5 stars

Callum's a star! Callum arrived on time and did a thorough job, reporting what exactly he'd done when he finished. Not the easiest house to work your way around, but no complaints and didn't see... See more

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Rated 5 out of 5 stars

Arrived early but waited in van for me. Did a thorough job, clean and tidy. Used specialist vacuum tools on gutters . Replaced gutter junction to down-pipe as agreed. Explained problem with old one. N... See more

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Rated 5 out of 5 stars

Josh turned up on time (a little ahead of schedule actually, which suited us just fine). Friendly, cheerful, polite and got straight on with the job (gutter clearing). Worked efficiently and well. Poi... See more

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Rated 5 out of 5 stars

I am a property manager looking after 100 properties. By including the previous office, the portfolio is about 200. I started to use them about 5 years ago. They have never disappointed me. All my cli... See more

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Rated 5 out of 5 stars

There were several issues identified across different areas of the property. Ryan is a dynamic young professional specialised in gutter repairs. Ryan shared with us the pictures he took from the roof... See more

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Rated 5 out of 5 stars

Had a great experience with Sam's Gutters from the booking experience to the job itself. Helpful, job completed quickly with no fuss and they even kindly completely removed the an overgrown climber th... See more

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Rated 5 out of 5 stars

Fast friendly and efficient service from easy contact and quick free quote to trouble free finished job Sam's gutters really made the maintenance job I had much less of a problem than I had envisaged... See more

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Rated 5 out of 5 stars

Callum came to carry out a roof investigation. His work was excellent and he was courteous and helpful throughout. The investigation took about an hour and Callum talked me through the details of hi... See more

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Rated 5 out of 5 stars

Callum has done an excellent job of cleaning all the Gutters. He was very professional, polite and friendly. Despite a few hiccups with dodgy gates, Callum overcame those obstacles! He’s definitely a... See more

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Rated 5 out of 5 stars

I had my guttering repaired to by Sam's. What a great experience, never have I experienced this level of customer service. From booking an appointment to getting the job fixed. Friendly and plain sp... See more

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Rated 5 out of 5 stars

I was extremely impressed with Callum from Sam’s Gutters - he arrived promptly and diagnosed the issues with the gutters in a very thorough and professional way. He quickly resolved these and advised... See more

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Rated 5 out of 5 stars

Josh was excellent and both diagnosed and did all the work repairing my roof quickly and efficiently. I have used Sam's Gutters for many years and always find their service of a high standard.

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Rated 5 out of 5 stars

Good experience from Sam’s Gutters. They were at a neighbour’s house and came to me after they had finished. Work was completed within a couple of days, price was competitive and 5 stars to Ryan who... See more

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Rated 5 out of 5 stars

Sam’s Gutters & Roofs did a great job cleaning our gutters. The team arrived on time, worked efficiently, and left everything spotless. Really professional and easy to deal with — highly recommend!

Company replied

Rated 5 out of 5 stars

The workman was, prompt friendly and explained everything to me before starting. A very professional job was completed, communication was brilliant and the repairs explained before carrying them out.... See more

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Rated 5 out of 5 stars

George was very helpful in getting my appointment booked, and he was able to get Callum to us the following day. Callum effected the repair quickly and neatly. From finding I had a problem to getting... See more

Company replied


Company details

  1. Gutter Cleaning Service
  2. Cleaning Service
  3. Property Maintenance
  4. Repair Service
  5. Roofing Contractor

Written by the company

As summer approaches, now is the perfect time to ensure your home or business is ready for the warmer, drier months. Winter and spring may have taken a toll, so let us help you refresh and protect your property with expert gutter clearing, repairs, and roofing services across London and the South East, including Tunbridge Wells, East Grinstead, Crawley, Dorking, and Guildford. We’re here to keep your property safe, sound, and weatherproof. We offer a free roof visual inspection with all of our gutter clears to give you peace of mind that your roof is structurally sound and ready for the summer sun and any sudden storms. All our work is fully approved by Safe Contractor, and we back our roofing, soffits and fascia, chimney, and gutter repair or replacement work with a one-year guarantee. Our qualified roofing technicians are highly experienced and fully certified to carry out work on your roof, roofline, and chimney. From identifying and fixing leaks, damaged tiles and slates, lead flashing issues, and more – we’ll ensure your roof is sealed and secure to protect your home from unexpected water ingress, damp, and mould. Our full range of services includes: Gutter cleaning, gutter repairs, gutter installation, unblocking downpipes, soffit and fascia replacement, pressure washer roof cleaning, moss removal, render waterproofing solutions, chimney pointing and repairs, chimney cowl inspections and replacements, water butt design and fitting, and solar panel cleaning. We quickly and safely clear leaves, moss, and debris from your gutters and roof, preventing water damage and avoiding costly repairs. Fully licensed for waste removal, we keep your property in peak condition for the bright months ahead. Expect exceptional customer service from start to finish. We won’t issue your invoice until your work has passed strict quality checks, including before and after photos provided on request. Call us today on 0208 150 7895 for a free quotation, or visit our website to connect via live chat. Let’s make 2025 a summer of worry-free roofs!

Sam's Gutters - for all your needs on (and just below) the roof!

Written by the company

Happy customers are our best advertisement!
We work hard to have happy customers. And when something doesn't go right the first time, we will fix it and leave you happy the second time. All our technicians are qualified Roofers and when it comes to roofs, they know what they are talking about. They can fix anything up on the roof, investigate problems and generally leave you with a sorted roof.

All gutter and roof repairs are GUARANTEED!

Every job comes with a one-year workmanship guarantee for your peace of mind.

Every repair job we do automatically comes with a one-year workmanship guarantee. Gutter clearings are obviously not guaranteed, as gutters can get dirty again. But we will, of course, make sure that the gutters are clear you fully satisfied.

Contact info

4.8

Excellent

TrustScore 5 out of 5

946 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

A very professional company

A very professional company, with people who are both pleasant and competent. The booking process was smooth, and they did what they promised in keeping me informed. Mike came to do the work, and as others have said too, he was straightforward, helpful, clear in his explanations and not pushy when recommending that I ask the office to quote for a couple of things that needed replacing.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Very good prompt and professional, Josh the man who did the job was very professional and polite I would give him a 5 star rating.

Josh the man who came to do the job is very professional n fixed the guttering in no time at all, I highly recommend his work

4 February 2026
Unprompted review
Sam's Gutters & Roofs logo

Reply from Sam's Gutters & Roofs

Good Afternoon,

Thank you for the fantastic review! 😊 We’re really pleased to hear you found the service prompt and professional, and that Josh took such great care of the job. He’ll be delighted with the feedback. We're always here should you need any assistance in future.

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Well Done Mike!

Have used Sam’s Gutters on several occasions and not been disappointed. Mike Falconer cleaned them today. Such a nice, polite guy. Turned up within time given. Cleaned up after him.

27 January 2026
Unprompted review
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Reply from Sam's Gutters & Roofs

Good Afternoon,

Thank you for being a loyal customer! We really appreciate it. We’re glad to hear you’ve had a consistently good experiences with Sam’s Gutters, and that Mike took great care of the job today. We'll always be here if you need us.

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Gutter check and clean

I have used Sam's Gutters before and will continue to do so.
Owen was friendly and did a good job.

23 January 2026
Unprompted review
Sam's Gutters & Roofs logo

Reply from Sam's Gutters & Roofs

Good Afternoon,

Thank you for your 5 star review and for continuing to choose Sam’s Gutters, we really appreciate your loyalty. We’re pleased to hear Owen did a good job, and we’ll be sure to pass on your feedback to him. We look forward to helping you again in the future!

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

I have used Sam's Gutters for years

Josh was excellent and both diagnosed and did all the work repairing my roof quickly and efficiently. I have used Sam's Gutters for many years and always find their service of a high standard.

20 January 2026
Unprompted review
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Reply from Sam's Gutters & Roofs

Good Afternoon,

Thank you so much for your lovely review and for being such a loyal customer. We’re delighted to hear Josh was able to diagnose and repair the issue quickly and efficiently, and we’ll be sure to pass on your feedback to him. We look forward to seeing you again next year for your annual gutter clear!

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Mike of Sam's Gutters was great!

Mike was great - replaced a union joint and cleared 2nd story gutters no fuss no mess and he's a nice bloke as well. He pointed out, via pics he'd taken, some issues with my flashing which I would never have know about and I'm waiting on a quote from Sam's Gs to get that done. Dealing with the office was a breeze and I had a call the day before to confirm a time window. It all went v smoothly and I am using them again as dependability and getting on with folk are important to me.

14 January 2026
Unprompted review
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Reply from Sam's Gutters & Roofs

Good Afternoon,

Thank you for taking the time to share your feedback and leave us a 5 star review! We’re delighted to hear Mike took care of everything efficiently and kept you informed of any issues. We’ll also pass on your kind words to the office team. We look forward to seeing you again next month to carry out the roof repairs.

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Owen was very professional

Owen was very professional. He and his colleague did a thorough and complete job and respected our home. We always have a positive experience with Sam’s

2 January 2026
Unprompted review
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Reply from Sam's Gutters & Roofs

Good Afternoon,

Thank you so much for your kind words! We’re glad to hear that Owen and his colleague provided professional, thorough service and treated your home with care. We truly appreciate your continued trust in Sam’s and look forward to serving you again in the future.

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Great job

Mike was respectful, polite and helpful. He explained what needed doing and what jobs he was going to complete. All was carried out in a timely fashion and he even offered to climb out onto my bay window to rescue a plant pot. Highly recommend Sam's Gutters.

17 December 2025
Unprompted review
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Reply from Sam's Gutters & Roofs

Good Morning,

Thank you for your 5 star review! We’re really pleased to hear that Mike was respectful, helpful, and kept you fully informed throughout the job. We’ll be sure to pass on your kind words to him. Thanks again for the recommendation and for choosing us.

Kind Regards,

Sam's Gutters and Roofs

Rated 4 out of 5 stars

Josh done the work and the price was…

Josh done the work and the price was cheapest we found. Few little problems along way but nothing they didn’t sort out.

26 November 2025
Unprompted review
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Reply from Sam's Gutters & Roofs

Good Morning,

Thank you for your review! We’re glad to hear Josh completed the work and that you were happy with the price. We always aim to deliver a 5 star service, so we’d really appreciate any feedback on what we could have done better to earn that extra star. Thanks again for choosing us.

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Josh from Sam's Gutters

Josh turned up on time (a little ahead of schedule actually, which suited us just fine). Friendly, cheerful, polite and got straight on with the job (gutter clearing). Worked efficiently and well. Pointed out an issue with some ridge tiles.

2 December 2025
Unprompted review
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Reply from Sam's Gutters & Roofs

Good Morning,

Thank you for the great review! We're glad to hear Josh arrived early and handled the job efficiently. Please don't hesitate to reach out should you need anything in future.

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Heavy rain overflow

Heavy rain overflow
Called in Sam’s Guttwers for advice. Came quickly, arrived on time, discussed options, booked in work.
Work all now done to high standard, Josh was great, cheerful when we hit a snag, clear discussing options.
Happy customer 5 stars *****

28 November 2025
Unprompted review
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Reply from Sam's Gutters & Roofs

Good Morning,

Thank you so much for the 5 star review! We're really glad we could help get everything sorted for you. We appreciate you choosing Sam’s Gutters and are always here if you need anything else!

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Rendering and repointing a brick parapet through which rain was getting into the house

After an initial call-out which identified a badly damaged brick and rendered parapet to a small area of flat roof as the most likely source of rain getting into the house, Callum removed and replaced the blown render and re-pointed the brickwork and did a great job. He was punctual, explained clearly what he was doing, photographed the work in progress so I could see what needed to be done as well as the finished job, cleaned up afterwards, replaced bird spikes that had to be removed to get access to the area, and also cleared a rain gully, hopper and section of down pipe that was blocked. A very thorough, professional job and I am very pleased with the end result.

21 November 2025
Unprompted review
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Reply from Sam's Gutters & Roofs

Good Morning,

Thanks so much for taking the time to leave us a review! We're really glad to hear you’re happy with Callum's work and will be sure to let him know. We appreciate you noticing all the little extras too. If you ever need anything else, we’re always happy to help!

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Excellent service

Callum completed the work on our gutters quickly and efficiently. Very polite young man. I highly recommend him to anyone!

24 November 2025
Unprompted review
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Reply from Sam's Gutters & Roofs

Good Morning,

Thank you so much for your review! We’re delighted to hear that Callum provided a quick and efficient service and made a great impression. We'll be sure to let him know :)

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Callum did a great job cleaning the…

Callum did a great job cleaning the gutters. He was quick and efficient. Would totally recommend them

24 November 2025
Unprompted review
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Reply from Sam's Gutters & Roofs

Good Morning,

Thank you for your 5 star review! We’re really glad to hear you were happy with Callum’s work and we appreciate the recommendation.

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Good service:arrived on time and…

Good service:arrived on time and skilful.
Explained the work clearly.

17 November 2025
Unprompted review
Sam's Gutters & Roofs logo

Reply from Sam's Gutters & Roofs

Good Afternoon,

Thank you for your review! We're glad to hear Callum provided a great service and that everything was explained clearly. Please don't hesitate to contact us should you need any assistance in future.

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Good service from Callum initial callout Callum explained…

After initial callout Callum explained what needed to be done to repair parts of my guttering. He returned today in the pouring rain to effect the repairs and clean out all my gutters. He worked in atrocious conditions to finish the job. Very good service.

14 November 2025
Unprompted review
Sam's Gutters & Roofs logo

Reply from Sam's Gutters & Roofs

Good Afternoon,

Thank you for sharing your feedback! We’re glad Callum could explain the work clearly and complete the repairs, even in such challenging weather. Your recognition of his effort means a lot, and we’re delighted you’re happy with the service. We will be sure to let him know.

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Callum provided a very quick and…

Callum provided a very quick and courteous service.

12 November 2025
Unprompted review
Sam's Gutters & Roofs logo

Reply from Sam's Gutters & Roofs

Good Afternoon,

Thank you for your feedback! We’re glad to hear that Callum provided an excellent service for you and we really appreciate you taking the time to share your experience. We will be sure to pass this to Callum.

Kind Regards,

Sam's Gutters and Roofs

Rated 5 out of 5 stars

Fully Recommend

Sam Gutters were the only company that got back to me after requesting quotes from 3 companies overall- Callum done an amazing job replacing tiles on the roof, Recommend Sam Gutters 100%

7 November 2025
Unprompted review
Sam's Gutters & Roofs logo

Reply from Sam's Gutters & Roofs

Good Afternoon,

Thank you for taking the time to share your feedback and leave Callum a 5 star review! We appreciate the opportunity to help and it means a lot to hear that you’d recommend our company.

Kind Regards,

Sam's Gutters and Roofs

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